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Date: Fri, 27 Feb 2026 10:53:56 +0000
From: hello@expressmusic.co.uk
To: Joshua Hounsome <jjhounsome@gmail.com>
Subject: Re: Express Music Enquiry - 7469
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Hi Josh,

Taylor have just got back to me and the is available, with the part, 
shipping, and fitting you'd be looking at £75.00.
Let know if you want to go ahead and we'll send you a payment link.

Thanks.
Tim


On 2026-02-26 11:49, Joshua Hounsome wrote:
> Amazing, thank you so much!
> 
> On Thu, 26 Feb 2026, 11:08 , <hello@expressmusic.co.uk> wrote:
> 
>> Hi Josh,
>> 
>> Yes, we can help with that, I'll get a cost of the part and any
>> carriage
>> and send you a payment link then we'll get it on order for you and
>> work
>> out fitting when we get it. From memory they're not to difficult to
>> fit.
>> 
>> Regards.
>> Tim.
>> 
>> On 2026-02-26 09:50, Joshua Hounsome wrote:
>>> Hello,
>>> 
>>> Hope you are well!
>>> 
>>> Sorry it's been a little bit of time. I checked and it looks like
>> I
>>> completely forgot to get my warranty set up when I bought my
>> guitar!
>>> 
>>> I popped in a couple of weeks ago and the chap I spoke to advised
>> me
>>> to get in touch with Taylor reg. the warranty because of this.
>>> 
>>> I've attached the mail exchange I had with Taylor Support about
>> the
>>> part. The TL;DR is that they still sell replacement pre-amps.
>>> 
>>> I just wanted to check with yourselves the best next course of
>> action:
>>> If I order the part and bring it in are you able to help me
>> replace
>>> it? Or are you able to order the part for me and I pay you for the
>>> part and any labour? Is that a service you offer?
>>> 
>>> Sorry for being a bit clueless!
>>> 
>>> Thanks
>>> Josh
>>> 
>>> On Sat, 24 Jan 2026, 10:54 , <hello@expressmusic.co.uk> wrote:
>>> 
>>>> Hi Josh,
>>>> 
>>>> When you get a chance, run it down to us and we will test it for
>>>> you.
>>>> These battery units are quite picky on what batteries they like
>> as
>>>> different brands are different sizes. Hopefully it is a simple
>> fix.
>>>> If
>>>> not, as long as you registered it with Taylor it should be under
>>>> warranty. We are open Tuesday to Saturday 11am-5pm, pop over any
>>>> time.
>>>> 
>>>> Kind Regards,
>>>> Harriet
>>>> Express Music
>>>> 
>>>> On 2026-01-23 19:00, jjhounsome@gmail.com wrote:
>>>>> Name: Josh Hounsome
>>>>> 
>>>>> Address: 23 Burns Road
>>>>> Leamington Spa
>>>>> 
>>>>> Postcode: CV32 7EL
>>>>> 
>>>>> Telephone: 07468536324
>>>>> 
>>>>> Email: jjhounsome@gmail.com
>>>>> 
>>>>> Enquiry: Hello!
>>>>> I'm not sure if you can help, but I bought a Taylor Academy 12e
>> a
>>>> few
>>>>> years ago, and it looks like the ES-B Pre-amp unit has given up.
>>>> I've
>>>>> tried changing batteries but I can't get the tuner to work, or
>> to
>>>> get
>>>>> any sounds through an amp.
>>>>> Bit of a long-shot, but I wasn't sure whether you had any way of
>>>>> getting the pre-2022 ES-B units, or anything that might be a
>>>> suitable
>>>>> replacement?
>>>>> Thanks for your time,
>>>>> Josh