MIME-Version: 1.0
Content-Type: text/plain; charset=UTF-8;
 format=flowed
Content-Transfer-Encoding: 7bit
Date: Thu, 28 Apr 2022 11:41:32 +0100
From: Express Music <coventry@expressmusic.co.uk>
To: <nailzmangaz@hotmail.com>
Subject: PRS Refund Processed
Message-ID: <3bda0ed5067cd2db3c12e22e19037de7@expressmusic.co.uk>
X-Sender: coventry@expressmusic.co.uk
User-Agent: Roundcube Webmail/0.8.1

Hi Garry,

Firstly thank you for getting the PRS safely back to us in one piece. 
We have just processed a full refund for you which should show in your 
account over the next day or so.

We do agree with you about the way the condition of the guitar was 
described, so for this we are sorry. It was an honest mistake and we 
simply didn't see these marks. They only really show in certain 
lights/angles. Although we do take great care to describe our guitars 
fairly before listing, I guess we're all human and mistakes happen. We 
have now re-listed the guitar with an amended description. Thank you for 
your understanding and once again sorry this wasn't the guitar for you.

If we can do anything to help in the future, please let us know.

Kind Regards,
Harriet

Express Music
196 - 204 Binley Road
Coventry
CV3 1HG