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Date: Thu, 02 Jan 2025 13:04:08 +0000
From: hello@expressmusic.co.uk
To: Susana Raya <Susana.Raya@taylorguitars.com>
Subject: Re: [EXTERNAL] Taylor Returns ST#125023St ST#125024
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Thank you very much Susana.

We will have them ready to go.

On 2025-01-02 13:01, Susana Raya wrote:
> Hi Harriet,
> 
> Thanks, hope you all had a great beginning of the year!
> 
> Our reference are:
> ST#125023  - GS Mini-E Koa Plus - 2206204057
> ST#125024 - 112ce - 2204024433
> 
> Please find attached the shipping labels that need to accompany the 
> guitar.
> 
> TNT will collect the guitar tomorrow Friday from your store.
> 
> Best regards,
> Susana Raya
> Customer Service Representative
> Maroastraat 113
> 1060 LG Amsterdam, The Netherlands
> +31 20 667 60 30
> taylorguitars.com
> 
> 
> 
> 
> -----Original Message-----
> From: hello@expressmusic.co.uk <hello@expressmusic.co.uk>
> Sent: Thursday, 2 January 2025 11:56
> To: Susana Raya <Susana.Raya@taylorguitars.com>
> Subject: Re: [EXTERNAL] Taylor Returns
> 
> CAUTION: This email originated from outside of the organization.
> Exercise caution when opening attachments or clicking links.
> 
> 
> Hi Susana,
> 
> Happy New Year to you all.
> 
> The serial numbers are below for the returns.
> 
> GS Mini-E Koa Plus - 2206204057
> 112ce LH - 2204024433
> 
> Kind Regards,
> Harriet
> Express Music
> 
> On 2024-12-23 08:40, Susana Raya wrote:
>> Hi Harriet,
>> 
>> Sorry to hear about that. Please, send me the serial number of these
>> guitars and I'll arrange the collection in January.
>> 
>> Merry Christmas to you too and the whole team Wishing the whole Taylor
>> Guitars Europe a joyful holiday season and a well-deserved break.
>> 
>> Susana Raya
>> Customer Service Representative
>> Maroastraat 113
>> 1060 LG Amsterdam, The Netherlands
>> +31 20 667 60 30
>> taylorguitars.com
>> 
>> CONFIDENTIALITY NOTICE: This e-mail and any accompanying documents
>> contain confidential information intended for a specific individual
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>> notified that any disclosure, copying or distribution, or the taking
>> of any action based on the contents of this information, is strictly
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>> delete it.  Thank you.
>> 
>> 
>> 
>> 
>> -----Original Message-----
>> From: hello@expressmusic.co.uk <hello@expressmusic.co.uk>
>> Sent: Saturday, 21 December 2024 14:34
>> To: Susana Raya <Susana.Raya@taylorguitars.com>
>> Subject: [EXTERNAL] Taylor Returns
>> 
>> CAUTION: This email originated from outside of the organization.
>> Exercise caution when opening attachments or clicking links.
>> 
>> 
>> Hi Susana,
>> 
>> We have just received delivery of a couple of guitars with faults.
>> 
>> The picture attached shows a dink on a GS Mini Koa Plus.
>> 
>> There is also a left handed 112ce that appears to need to neck reset
>> as the action is very high.
>> 
>> Please can we arrange return of these for after Jan 2nd we are closed
>> from today till the new year.
>> 
>> Merry Christmas to you all at Taylor guitars and hope you have a nice
>> break.
>> 
>> Kind Regards,
>> Harriet
>> Express Music
>> Kind Regards,
>> Phil, Tim & Harriet
>> 
>> Express Music
>> B2 & B3 Quarry Park
>> Old Milverton Lane
>> Leamington Spa
>> CV32 6RW
>> 
>> 01926 808982