MIME-Version: 1.0
Date: Wed, 21 Sep 2022 13:17:31 +0100
From: hello@expressmusic.co.uk
To: Wallace Nock <southsea@me.com>
Subject: Re: Express Music Enquiry - 4991
In-Reply-To: <9431DA89-9CC4-4518-BC00-91BFD4BCDF5C@me.com>
References: <bde029d69a50af746e394f8a548c7b7a@expressmusic.co.uk>
 <9431DA89-9CC4-4518-BC00-91BFD4BCDF5C@me.com>
Message-ID: <f12f19aaa4f245e7d1575776d60a4a74@expressmusic.co.uk>
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Hi Wallace,

We will ensure it is as smooth as possible from our end.

Kind Regards,
Harriet

On 2022-09-21 13:11, Wallace Nock wrote:
> Hi Harriet
> 
> That’s good news. Let’s hope further transactions won’t be effected by
> this. Anyhow all good enjoy the rest of your day.
> 
> Regards
> 
> Wallace Nock (MD)
> southsea@me.com
> 07555182885
> 
>> On 21 Sep 2022, at 13:06, hello@expressmusic.co.uk wrote:
>> 
>> Hi Wallace,
>> 
>> All is go go go from our end!
>> 
>> Have a good day,
>> Harriet
>> 
>>> On 2022-09-21 12:59, Wallace Nock wrote:
>>> Ok
>>> That fine I understand it totally. As
>>> Long as it’s all gone through and there are not any further hickups.
>>> I’m very upfront legitimate person so you have no worries there. But 
>>> I
>>> understand the protection situation.
>>> Please advise that all is now in order and will leave to me today.
>>> Thank You
>>> Wallace Nock (MD)
>>> southsea@me.com
>>> 07555182885
>>>>> On 21 Sep 2022, at 12:56, hello@expressmusic.co.uk wrote:
>>>> Hi Wallace,
>>>> Thank you for the photo ID confirmation.
>>>> The online transaction was flagged up on our payment system as a 
>>>> potential high fraud risk which is why we asked for some additional 
>>>> ID.
>>>> Please don't take this personally. It's an automated system there to 
>>>> protect both end users and retailers.
>>>> We can confirm the guitar will be leaving here today set up with 
>>>> your chosen Elixir 12-53 Phosphor bronze fitted.
>>>> Kind Regards,
>>>> Harriet, Phil & Tim
>>>>> On 2022-09-21 12:44, Wallace Nock wrote:
>>>>> Hi
>>>>> I have never heard anything like this but I have sent you the pic 
>>>>> of
>>>>> my drivers licence. I have paid and you have the money as it’s off 
>>>>> my
>>>>> account. So I cannot understand or see what the issue is here. 
>>>>> Please
>>>>> advise as I find this quite strange
>>>>> Regards
>>>>> Dr Wallace Nock (MD)
>>>>> southsea@me.com
>>>>> 07555182885
>>>>>>> On 21 Sep 2022, at 12:38, hello@expressmusic.co.uk wrote:
>>>>>> Hi Wallace,
>>>>>> Our payment provider has come back to us requesting some 
>>>>>> additional information before we release the goods.
>>>>>> Are you able to provide a form of photo ID which shows your 
>>>>>> delivery/billing address on eg. drivers license. Apologies for 
>>>>>> this small delay but hopefully you can see it from our point of 
>>>>>> view. We want to make sure the guitar ends up in the right hands.
>>>>>> Kind Regards,
>>>>>> Harriet, Phil & Tim
>>>>>>> On 2022-09-21 09:27, Wallace Nock wrote:
>>>>>>> Good morning
>>>>>>> Ok I have decided to go ahead with it. Please could you give me a 
>>>>>>> call
>>>>>>> on the number below and I will do the transaction.
>>>>>>> Many thanks
>>>>>>> Dr Wallace Nock (MD)
>>>>>>> southsea@me.com
>>>>>>> 07555182885
>>>>>>>>> On 20 Sep 2022, at 16:27, hello@expressmusic.co.uk wrote:
>>>>>>>> Hi Wallace,
>>>>>>>> Thank you for the update.
>>>>>>>> Take your time and let us know tomorrow if you want to go ahead 
>>>>>>>> or not.
>>>>>>>> Kind Regards,
>>>>>>>> Harriet
>>>>>>>>> On 2022-09-20 16:22, Wallace Nock wrote:
>>>>>>>>> Hi Harriet
>>>>>>>>> I will only make the decision in the morning so I think put it 
>>>>>>>>> back up
>>>>>>>>> for sale on the site and if I want it I will do it in the 
>>>>>>>>> morning.
>>>>>>>>> Thanks.
>>>>>>>>> Wallace Nock (MD)
>>>>>>>>> southsea@me.com
>>>>>>>>> 07555182885
>>>>>>>>>>> On 20 Sep 2022, at 11:43, Wallace Nock <southsea@me.com> 
>>>>>>>>>>> wrote:
>>>>>>>>>> That’s perfect I have a break at lunch time and will call you 
>>>>>>>>>> then.
>>>>>>>>>> Regards
>>>>>>>>>> Wallace Nock (MD)
>>>>>>>>>> southsea@me.com
>>>>>>>>>> 07555182885
>>>>>>>>>>> On 20 Sep 2022, at 11:40, hello@expressmusic.co.uk wrote:
>>>>>>>>>>> Hi Wallace,
>>>>>>>>>>> If you give us a call when you are ready to pay, we will 
>>>>>>>>>>> re-enable the guitar on our website. We please ask you to 
>>>>>>>>>>> follow the process of ordering online because all our 
>>>>>>>>>>> security checks are completed this way and it saves any 
>>>>>>>>>>> mistakes being made with shipping addresses etc.
>>>>>>>>>>> Our shop number is: 01926 808982
>>>>>>>>>>> If you complete the payment later this afternoon, we will 
>>>>>>>>>>> despatch the guitar tomorrow for delivery to you on Thursday.
>>>>>>>>>>> Kind Regards,
>>>>>>>>>>> Harriet, Phil & Tim
>>>>>>>>>>>>> On 2022-09-20 11:33, Wallace Nock wrote:
>>>>>>>>>>>> Hi Harriet
>>>>>>>>>>>> Thank you I appreciate that. Can you let me know how I do 
>>>>>>>>>>>> the
>>>>>>>>>>>> transaction so I can process before 5
>>>>>>>>>>>> Many Thanks.
>>>>>>>>>>>> Wallace Nock (MD)
>>>>>>>>>>>> southsea@me.com
>>>>>>>>>>>> 07555182885
>>>>>>>>>>>>>> On 20 Sep 2022, at 11:25, hello@expressmusic.co.uk wrote:
>>>>>>>>>>>>> Hi Wallace,
>>>>>>>>>>>>> They really are exceptional guitars. On arrival all our 
>>>>>>>>>>>>> guitars go through our workshop for a full healthcheck. We 
>>>>>>>>>>>>> do this process again before departure and make any 
>>>>>>>>>>>>> adjustments we feel are necessary to keep within Martin 
>>>>>>>>>>>>> specification.
>>>>>>>>>>>>> This model is an Electro Acoustic and fitted with a Fishman 
>>>>>>>>>>>>> Gold Plus Natural I electronics system.
>>>>>>>>>>>>> If you receive this guitar and it is not 100% to your 
>>>>>>>>>>>>> liking, we have put our returns policy below for you to 
>>>>>>>>>>>>> read before placing your order.
>>>>>>>>>>>>> In accordance with the Distance Selling Regulations, any 
>>>>>>>>>>>>> goods can be returned for any reason within 14 working days 
>>>>>>>>>>>>> for a refund, less carriage costs which are
>>>>>>>>>>>>> Small Item £10 (parts / pedal etc)
>>>>>>>>>>>>> Medium Item £25 (guitars, most instruments, practice amps)
>>>>>>>>>>>>> Large Item £45 (large amps, pa speakers, digital pianos)
>>>>>>>>>>>>> All Returned goods must be in their original condition and 
>>>>>>>>>>>>> packaging and be in re-sellable condition. If you decide 
>>>>>>>>>>>>> that you do not wish to keep an item you must contact us 
>>>>>>>>>>>>> before returning your item(s). Alternatively, we can 
>>>>>>>>>>>>> arrange collection, the cost for a collection is £15 small 
>>>>>>>>>>>>> item, £30 Medium item and £50 for a Large item.
>>>>>>>>>>>>> We have taken this guitar off general sale until 5pm today 
>>>>>>>>>>>>> for you. If you have a change of heart, please let us know.
>>>>>>>>>>>>> Hope you have a smooth day and speak later on.
>>>>>>>>>>>>> Kind Regards,
>>>>>>>>>>>>> Harriet, Phil & Tim
>>>>>>>>>>>>>> On 2022-09-20 11:14, Wallace Nock wrote:
>>>>>>>>>>>>>> Hi
>>>>>>>>>>>>>> Thank you for getting back to me. Will the guitar be setup 
>>>>>>>>>>>>>> properly
>>>>>>>>>>>>>> with great action and does this come with a pickup. I 
>>>>>>>>>>>>>> remember playing
>>>>>>>>>>>>>> one in Martin in London and loved it.
>>>>>>>>>>>>>> Lastly if the guitar is not 100% to my liking do you have 
>>>>>>>>>>>>>> a return
>>>>>>>>>>>>>> policy providing its in perfect condition as received.
>>>>>>>>>>>>>> If all is in order I will do the purchase later. I have a 
>>>>>>>>>>>>>> 000 custom
>>>>>>>>>>>>>> shop cocobolo and a 00m-28 custom. So this will be a 
>>>>>>>>>>>>>> lovely addition.
>>>>>>>>>>>>>> If you could let me know and hold it just until around 
>>>>>>>>>>>>>> 4.30 as I’m in
>>>>>>>>>>>>>> consultation with patients all day.
>>>>>>>>>>>>>> Many Thanks
>>>>>>>>>>>>>> Wallace Nock (MD)
>>>>>>>>>>>>>> southsea@me.com
>>>>>>>>>>>>>> 07555182885
>>>>>>>>>>>>>>>> On 20 Sep 2022, at 11:05, hello@expressmusic.co.uk 
>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>> Good Morning Wallace,
>>>>>>>>>>>>>>> Thank you for getting in touch. Apologies, we're closed 
>>>>>>>>>>>>>>> Sunday and Monday and just catching up on all our 
>>>>>>>>>>>>>>> enquiries now.
>>>>>>>>>>>>>>> The Martin OMJM listed on our website is in-stock and the 
>>>>>>>>>>>>>>> photo's are of the exact guitar you would be getting.
>>>>>>>>>>>>>>> This guitar arrived to us last month following an 18 
>>>>>>>>>>>>>>> month + waiting time.
>>>>>>>>>>>>>>> If the guitar was paid for before 1pm today, we can 
>>>>>>>>>>>>>>> despatch this afternoon for delivery to you tomorrow 
>>>>>>>>>>>>>>> before 6pm. We use TNT/Fed Ex for all our shipments and 
>>>>>>>>>>>>>>> will provide tracking information for you to follow its 
>>>>>>>>>>>>>>> journey to you.
>>>>>>>>>>>>>>> Please use the link below to view the Martin OMJM John 
>>>>>>>>>>>>>>> Mayer Signature Electro Acoustic.
>>>>>>>>>>>>>>> https://www.expressmusic.co.uk/products.asp?code=183598
>>>>>>>>>>>>>>> If you have any further questions, please let us know. We 
>>>>>>>>>>>>>>> are in the shop Tuesday to Saturday 11am-5pm.
>>>>>>>>>>>>>>> Kind Regards,
>>>>>>>>>>>>>>> Harriet, Phil & Tim
>>>>>>>>>>>>>>>> On 2022-09-20 01:29, southsea@me.com wrote:
>>>>>>>>>>>>>>>> Name: Dr Wallace Nock
>>>>>>>>>>>>>>>> Address: 9 Mulberry Court
>>>>>>>>>>>>>>>> Postcode: GU47EQ
>>>>>>>>>>>>>>>> Telephone: 07555182885
>>>>>>>>>>>>>>>> Email: southsea@me.com
>>>>>>>>>>>>>>>> Enquiry: Good day.
>>>>>>>>>>>>>>>> I am enquiring about the Martin OMJM you say you have in 
>>>>>>>>>>>>>>>> stock. Is
>>>>>>>>>>>>>>>> this a brand new guitar and is it still available. I'm 
>>>>>>>>>>>>>>>> based in Surrey
>>>>>>>>>>>>>>>> Guildford. If I were to purchase this. How long would it 
>>>>>>>>>>>>>>>> take to get
>>>>>>>>>>>>>>>> to me.
>>