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Date: Tue, 28 Nov 2023 12:41:59 +0000
From: hello@expressmusic.co.uk
To: Susana Raya <Susana.Raya@taylorguitars.com>
Subject: Re: Taylor Repair ST#117426
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Good stuff, thank you

On 2023-11-27 09:12, Susana Raya wrote:
> Good morning Harriet,
> 
> A new collection has been scheduled for Wednesday, 29 November between
> 11:00 and 17:00.
> 
> Please find attached the NEW shipping labels.
> 
> Best regards,
> 
> Susana Raya
> Customer Service Representative
> Maroastraat 113
> 1060 LG Amsterdam, The Netherlands
> +31 20 667 60 30
> taylorguitars.com
> 
> CONFIDENTIALITY NOTICE: This e-mail and any accompanying documents
> contain confidential information intended for a specific individual
> and purpose. If you are not the intended recipient, you are hereby
> notified that any disclosure, copying or distribution, or the taking
> of any action based on the contents of this information, is strictly
> prohibited.  If you have received this transmission in error, please
> delete it.  Thank you.
> 
> 
> 
> -----Original Message-----
> From: hello@expressmusic.co.uk <hello@expressmusic.co.uk>
> Sent: Friday, 24 November 2023 12:02
> To: Susana Raya <Susana.Raya@taylorguitars.com>
> Subject: Re: Taylor Repair ST#117426
> 
> CAUTION: This email originated from outside of the organization.
> Exercise caution when opening attachments or clicking links.
> 
> 
> Good morning Susana,
> 
> Thank you for your help of this.
> 
> We have the labels printed ready for collection. We are actually
> closed on a Monday but I guess they will automatically retry on
> Tuesday anyway.
> 
> Have a great weekend.
> 
> Kind Regards,
> Harriet
> Express Music
> 
> On 2023-11-24 07:20, Susana Raya wrote:
>> Hi Harriet,
>> 
>> Thank you for contacting us. We will bring the guitar for inspection
>> and possible service.
>> We'll provide the quote for the work after inspection.
>> 
>> Our reference for this service is ST#117426.
>> 
>> Please find attached the shipping labels that need to accompany the
>> guitar.
>> 
>> TNT will collect the guitar on Monday from your store.
>> 
>> Let me know if you need any further assistance.
>> 
>> Best regards,
>> 
>> Susana Raya
>> Customer Service Representative
>> Maroastraat 113
>> 1060 LG Amsterdam, The Netherlands
>> +31 20 667 60 30
>> taylorguitars.com
>> 
>> CONFIDENTIALITY NOTICE: This e-mail and any accompanying documents
>> contain confidential information intended for a specific individual
>> and purpose. If you are not the intended recipient, you are hereby
>> notified that any disclosure, copying or distribution, or the taking
>> of any action based on the contents of this information, is strictly
>> prohibited.  If you have received this transmission in error, please
>> delete it.  Thank you.
>> 
>> 
>> 
>> -----Original Message-----
>> From: hello@expressmusic.co.uk <hello@expressmusic.co.uk>
>> Sent: Thursday, 23 November 2023 16:09
>> To: Susana Raya <Susana.Raya@taylorguitars.com>
>> Subject: Taylor Repair
>> 
>> CAUTION: This email originated from outside of the organization.
>> Exercise caution when opening attachments or clicking links.
>> 
>> 
>> Hi Susana,
>> 
>> We took a 150e in part exchange for a 400 series last week. The 150e
>> needs a neck reset. The customer who does have quite a few Taylors
>> says it was originally supplied like this....not by us but another UK
>> dealer.
>> The action is crazy high. The guitar is boxed up ready to go. Please
>> can we get this organised through you?
>> 
>> Serial Number: 2104129052
>> 
>> Kind Regards,
>> Harriet
>> Express Music
>> 
>> Kind Regards,
>> Phil, Tim & Harriet
>> 
>> Express Music
>> B2 & B3 Quarry Park
>> Old Milverton Lane
>> Leamington Spa
>> CV32 6RW
>> 
>> 01926 808982