MIME-Version: 1.0
Date: Fri, 08 Nov 2024 15:25:47 +0000
From: hello@expressmusic.co.uk
To: Sales-Support-UK@music.yamaha.com
Subject: Re: [00410369]damaged delivery
In-Reply-To: <TYAPR01MB32805219AA3A4615B4983E9AFE5D2@TYAPR01MB3280.jpnprd01.prod.outlook.com>
References: <855e8fb19b0eb6f0939185bfef9e3944@expressmusic.co.uk>
 <afd5481c9d38ddab7cf71139071d27b1@expressmusic.co.uk>
 <SMP70000000000000000000000000000000000000000000000SMMTFV00SRuvIdXhRiq-fJWA-NRpMA@sfdc.net>
 <TYAPR01MB3280CF99615F4B53519F76C9FE5D2@TYAPR01MB3280.jpnprd01.prod.outlook.com>
 <9760dac2b6824aaab432b9ed5188d70f@expressmusic.co.uk>
 <TYAPR01MB32805219AA3A4615B4983E9AFE5D2@TYAPR01MB3280.jpnprd01.prod.outlook.com>
Message-ID: <7d244868db6069a204232acc9e7a5666@expressmusic.co.uk>
X-Sender: hello@expressmusic.co.uk
Content-Type: text/plain; charset=US-ASCII;
 format=flowed
Content-Transfer-Encoding: 7bit

glad to hear that mate, and yeah, where has it gone!!
We're all fine too :-)



On 2024-11-08 15:19, Sales-Support-UK@music.yamaha.com wrote:
> Confidential
> 
> Thanks Tim.
> 
> All good here thanks.   I hope all's well.
> 
> Where's the year gone ?
> 
> Kind regards
> Phil Whitehouse
> Sales Support
> Classic, Pro Music & AV Division
> Yamaha Music Europe GmbH (UK)
> 0344 811 1115 option 1
> 
> -----Original Message-----
> From: hello@expressmusic.co.uk <hello@expressmusic.co.uk>
> Sent: Friday, November 8, 2024 3:12 PM
> To: Sales-Support(UK) <Sales-Support-UK@music.yamaha.com>
> Subject: Re: [00410369]damaged delivery
> 
> Hey Phil,
> 
> how's things?
> Here's the pictures. When UPS attempted the first delivery Tuesday,
> the top half of the box was completely missing and the driver just
> took it back with him, so I assume it went back  to the warehouse and
> they just taped it up and returned it to us yesterday!
> 
> Cheers.
> Tim
> 
> On 2024-11-08 15:01, Sales-Support-UK@music.yamaha.com wrote:
>> Confidential
>> 
>> Hi Tim.
>> 
>> Please could you email some photos to us ?   We have to include these
>> when we process the claim/return etc.
>> 
>> Thanks
>> 
>> Phil.
>> 
>> _Kind regards_
>> 
>> _Phil Whitehouse_
>> 
>> _Sales Support_
>> 
>> _Classic, Pro Music & AV Division_
>> 
>> _Yamaha Music Europe GmbH (UK)_
>> 
>> _0344 811 1115 option 1_
>> 
>> From: Yamaha Customer Support (UK.ServiceAdmin)
>> <uk.serviceadmin@contact.europe.yamaha.com>
>> Sent: Friday, November 8, 2024 12:31 PM
>> To: hello@expressmusic.co.uk; Sales-Support(UK)
>> <Sales-Support-UK@music.yamaha.com>
>> Subject: RE:[00410369]damaged delivery
>> 
>> Dear Sales
>> 
>> Can you please advise Tim
>> 
>> Carrier Damage
>> 
>> Thank you and best regards,
>> 
>> Yamaha Customer Service and Support
>> 
>> --------- Original Enquiry ------------- Case Number: 00410369
>> Subject:  damaged delivery
>> Enquiry:
>> Hi,
>> We have received a damaged TRBX174 which originally was tried to be
>> delivered on Tuesday, we refused delivery on the UPS's driver
>> instruction, but it was returned to us today with the box covered in
>> tape.
>> Can you arrange collection and replacement, please?
>> 
>> Kind regards.
>> Tim
>> -------------------------------------------------
>> 
>> CaseNumber: 00410369
>> 
>> YAMAHA Music Europe GmbH
>> Siemensstrasse 22-34
>> 25462 Rellingen
>> Germany
>> www.yamaha.com [1]
>> 
>> Managing Directors: Marco Papini, Masato Oshiki Court of Registration:
>> Commercial Register of the District Court of Pinneberg, HRB 5612
>> 
>> This message may contain confidential information. If you are not the
>> intended recipient please inform us. Any unauthorised dissemination,
>> distribution or copying hereof is prohibited.
>> 
>> Please DO NOT delete the reference below.
>> 
>> Links:
>> ------
>> [1] http://www.yamaha.com