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Date: Thu, 05 Mar 2020 09:34:16 +0000
From: Express Music <coventry@expressmusic.co.uk>
To: Abby Sedgwick <abbycarla92@gmail.com>
Subject: Re: Express Music Enquiry - 3969
In-Reply-To: <CAEKqijt4z6iUwM4t5iPEvGysqpss5XmkOgOtjDYrNfH4ZUuJNg@mail.gmail.com>
References: <79d7f5ae1766c74819f56cfe159f40b7@expressmusic.co.uk>
 <AC0AA749-760F-4915-AB77-1F49C51CF31F@gmail.com>
 <CAEKqijt4z6iUwM4t5iPEvGysqpss5XmkOgOtjDYrNfH4ZUuJNg@mail.gmail.com>
Message-ID: <6cac3c11ebb88760df78d6164cc436f1@expressmusic.co.uk>
X-Sender: coventry@expressmusic.co.uk
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Hi Abby,

That's great news, we're just very relieved you've got your order.


Kind Regards

Tim
Express Music
196 - 204 Binley Road
Coventry
CV3 1HG

On 05/03/2020 09:27, Abby Sedgwick wrote:
> Hi Express Music,
>
> Well in a crazy turn of events, the original delivery has arrived!
> Did not expect that!
>
> Thank you SO much for all your help and patience with this - I know
> it's probably been frustrating for you guys.
>
> Warmest Regards,
> Abby
>
> On Wed, Mar 4, 2020 at 5:53 PM Abby Sedgwick <abbycarla92@gmail.com> 
> wrote:
>
>> No worries. I’ll wait to hear from you re heads - will you have an 
>> answer by tomorrow do you think?
>>
>> I don’t work at the weekend so delivery to the address you have 
>> wouldn’t be any good for a Saturday delivery, but I could have it 
>> shipped to my home address instead.
>>
>> Let me know.
>>
>> Thanks again.
>>
>> Abby
>>
>> Sent from my iPhone
>>
>> > On 4 Mar 2020, at 17:34, Express Music 
>> <coventry@expressmusic.co.uk> wrote:
>> >
>> > Hi,
>> >
>> > Yeah, I'm sorry that it has gone this way we're just as upset with 
>> them as you are and I would suggest that you don't worry about 
>> contacting them as we have started the conversation this end now 
>> anyway and we have all your details so if anything happens then we can 
>> get in contact with you.
>> >
>> > We're really sorry about this and all I can do is say sorry! We 
>> currently don't have all of the skins in stock so we will speak to the 
>> company who supplies them and see what we can do for you. Hopefully, 
>> we can get them to ship direct to you to save on time.
>> >
>> > ---
>> > Regards
>> >
>> > Express Music
>> > 196 - 204 Binley Road
>> > Coventry
>> > CV3 1HG
>> >
>> >> On 04/03/2020 17:10, Abby Sedgwick wrote:
>> >> Hi Guys,
>> >>
>> >> I'm thinking at this point it's probably time to call it on this
>> >> delivery isn't it.
>> >>
>> >> I have just contacted them twice this afternoon via their 
>> livechat.
>> >> The first time they advised someone would call me before 5 to 
>> update
>> >> me. No call. Contacted them again about 5 minutes ago and they 
>> advised
>> >> that they are unable to get in touch with the person dealing with 
>> the
>> >> case and I should call the customer service line. I said to them 
>> that
>> >> I absolutely would not be doing that as I have waited three days 
>> at
>> >> this point, and after numerous conversations with myself and the
>> >> company I ordered from I have still not received my item and have
>> >> never come across such poor service.
>> >>
>> >> If you guys are able to confirm whether or not you're able to get 
>> the
>> >> same heads out to me, with a different courier, within the next 
>> couple
>> >> of days that'd be great. If not, do let me know, as I'd really 
>> like a
>> >> refund so I can then order them elsewhere. Apologies to do this 
>> but I
>> >> do just need them now.
>> >>
>> >> Thanks so much again for all your help on this, and as I said
>> >> yesterday when we spoke, I totally appreciate and know this is
>> >> absolutely not your guys' fault.
>> >>
>> >> Kind Regards,
>> >> Abby
>> >>
>> >>> On Wed, Mar 4, 2020 at 2:57 PM Abby Sedgwick 
>> <abbycarla92@gmail.com> wrote:
>> >>>
>> >>> Bonkers isn't it!
>> >>>
>> >>> I've still not had it today either and it's still "out for 
>> delivery" allegedly :D
>> >>>
>> >>> Do you think if I don't receive today you guys will be able to 
>> post out the heads again with a different courier? I just need them 
>> soonish ideally as I've got a recording session coming up.
>> >>>
>> >>> Thanks so much again.
>> >>>
>> >>> Abby
>> >>>
>> >>>> On Wed, Mar 4, 2020 at 12:24 PM Express Music 
>> <coventry@expressmusic.co.uk> wrote:
>> >>>
>> >>>> I know this is getting silly isn't it! And no worries that's 
>> what we
>> >>>> do, I can't imagine we will be continuing with TNT for much 
>> longer as we
>> >>>> have had a lot of issues with them so far. Either way if we 
>> hear
>> >>>> anything or if it turns up we will be in touch.
>> >>>>
>> >>>> ---
>> >>>> Regards
>> >>>>
>> >>>> Express Music
>> >>>> 196 - 204 Binley Road
>> >>>> Coventry
>> >>>> CV3 1HG
>> >>>>
>> >>>> On 04/03/2020 12:15, Abby Sedgwick wrote:
>> >>>> > No worries at all.
>> >>>> >
>> >>>> > Thanks so much for carrying on chasing them. They called me 
>> again
>> >>>> > first thing too and asked for me to confirm the full address 
>> for the
>> >>>> > 100th time.
>> >>>> >
>> >>>> > They said they will attempt delivery again today but will 
>> call me
>> >>>> > with any updates (not heard anything yet).
>> >>>> >
>> >>>> > I have told them to try our college reception buzzer but we 
>> have a
>> >>>> > big meeting between 1-2 and our reception desk (for perhaps 
>> the first
>> >>>> > time ever) will be unattended for just that one hour.
>> >>>> >
>> >>>> > I’ve told them that if they can’t get through to us to try 
>> the school
>> >>>> > buzzer and they are aware that this might happen too and will 
>> sign
>> >>>> > for
>> >>>> > it if needs be.
>> >>>> >
>> >>>> > All this for some drum heads eh? 😂
>> >>>> >
>> >>>> > Sent from my iPhone
>> >>>> >
>> >>>> >> On 4 Mar 2020, at 11:46, Express Music 
>> <coventry@expressmusic.co.uk>
>> >>>> >> wrote:
>> >>>> >>
>> >>>> >> Hiya,
>> >>>> >>
>> >>>> >> I've been onto TNT all morning and we are doing our best to 
>> get this
>> >>>> >> sorted, I have suggested us having it back and resending it 
>> with
>> >>>> >> someone else and they have gone away and said they'll get 
>> back to me,
>> >>>> >> hopefully that will give them a bit of a kick to get it 
>> sorted.
>> >>>> >> Anything happens I'll let you know.
>> >>>> >>
>> >>>> >> ---
>> >>>> >> Regards
>> >>>> >>
>> >>>> >> Express Music
>> >>>> >> 196 - 204 Binley Road
>> >>>> >> Coventry
>> >>>> >> CV3 1HG
>> >>>> >>
>> >>>> >>> On 04/03/2020 09:19, Abby Sedgwick wrote:
>> >>>> >>> Hi Guys,
>> >>>> >>>
>> >>>> >>> Just an update - I checked the tracking on the delivery 
>> this
>> >>>> >>> morning
>> >>>> >>> and it looks like last night at around 6.20 it advised -
>> >>>> >>>
>> >>>> >>> "Held awaiting correct address. We're doing our best to 
>> resolve
>> >>>> >>> this
>> >>>> >>> and will contact the sender/receiver if necessary."
>> >>>> >>>
>> >>>> >>> And now this morning it is out for delivery again...
>> >>>> >>>
>> >>>> >>> Bonkers!
>> >>>> >>>
>> >>>> >>> Abby
>> >>>> >>>
>> >>>> >>>> On Tue, Mar 3, 2020 at 4:57 PM Abby Sedgwick
>> >>>> >>>> <abbycarla92@gmail.com> wrote:
>> >>>> >>>>
>> >>>> >>>> Thanks so much for chasing.
>> >>>> >>>>
>> >>>> >>>> I am going to wait on Reception until 6pm - hopefully they 
>> do ring
>> >>>> >>>> the correct buzzer this time around as I know for a fact 
>> the other
>> >>>> >>>> reception will be closed by this point so won't answer if 
>> it rings.
>> >>>> >>>>
>> >>>> >>>> I'll let you guys know.
>> >>>> >>>>
>> >>>> >>>> Kind Regards,
>> >>>> >>>> Abby
>> >>>> >>>>
>> >>>> >>>>> On Tue, Mar 3, 2020 at 4:43 PM Express Music
>> >>>> >>>>> <coventry@expressmusic.co.uk> wrote:
>> >>>> >>>>
>> >>>> >>>>> I just finished talking with our account manager and she 
>> has
>> >>>> >>>>> guaranteed
>> >>>> >>>>> that it is out for delivery today to the address you 
>> supplied,
>> >>>> >>>>> apart
>> >>>> >>>>> from checking that she said there isn't much we can do 
>> about it
>> >>>> >>>>> until it
>> >>>> >>>>> goes back to the depot so let's hope it turns up and if 
>> not I
>> >>>> >>>>> will get
>> >>>> >>>>> right back onto them and see what we can do from there. 
>> So thank
>> >>>> >>>>> you
>> >>>> >>>>> very much for understanding and hopefully we can get this 
>> sorted
>> >>>> >>>>> asap.
>> >>>> >>>>>
>> >>>> >>>>> ---
>> >>>> >>>>> Regards
>> >>>> >>>>>
>> >>>> >>>>> Express Music
>> >>>> >>>>> 196 - 204 Binley Road
>> >>>> >>>>> Coventry
>> >>>> >>>>> CV3 1HG
>> >>>> >>>>>
>> >>>> >>>>> On 03/03/2020 16:36, Abby Sedgwick wrote:
>> >>>> >>>>> > Wonderful thank you so much.
>> >>>> >>>>> >
>> >>>> >>>>> > Absolutely appreciate it isn't your guys' fault at all 
>> - who
>> >>>> >>>>> knows
>> >>>> >>>>> > what has gone on with TNT!
>> >>>> >>>>> >
>> >>>> >>>>> > Kind Regards,
>> >>>> >>>>> > Abby
>> >>>> >>>>> >
>> >>>> >>>>> > On Tue, Mar 3, 2020 at 4:31 PM Express Music
>> >>>> >>>>> > <coventry@expressmusic.co.uk> wrote:
>> >>>> >>>>> >
>> >>>> >>>>> >> Ok that really sucks I'm sorry for the inconvenience I 
>> will be
>> >>>> >>>>> >> contacting them right away and as soon as I hear 
>> anything I
>> >>>> >>>>> will let
>> >>>> >>>>> >> you
>> >>>> >>>>> >> know.
>> >>>> >>>>> >>
>> >>>> >>>>> >> ---
>> >>>> >>>>> >> Regards
>> >>>> >>>>> >>
>> >>>> >>>>> >> Express Music
>> >>>> >>>>> >> 196 - 204 Binley Road
>> >>>> >>>>> >> Coventry
>> >>>> >>>>> >> CV3 1HG
>> >>>> >>>>> >>
>> >>>> >>>>> >> On 03/03/2020 16:08, Abby Sedgwick wrote:
>> >>>> >>>>> >> > Sorry - just to confirm no one in their team did 
>> ever
>> >>>> >>>>> contact me
>> >>>> >>>>> >> > regarding an ETA for the delivery - didn't state 
>> that in the
>> >>>> >>>>> last
>> >>>> >>>>> >> > email! :D
>> >>>> >>>>> >> >
>> >>>> >>>>> >> > Kind Regards,
>> >>>> >>>>> >> > Abby
>> >>>> >>>>> >> >
>> >>>> >>>>> >> > On Tue, Mar 3, 2020 at 4:07 PM Abby Sedgwick
>> >>>> >>>>> >> <abbycarla92@gmail.com>
>> >>>> >>>>> >> > wrote:
>> >>>> >>>>> >> >
>> >>>> >>>>> >> >> Hi Guys,
>> >>>> >>>>> >> >>
>> >>>> >>>>> >> >> Still no sign of the delivery. I have checked in 
>> with TNT
>> >>>> >>>>> >> multiple
>> >>>> >>>>> >> >> times again today and they have advised on pretty 
>> much
>> >>>> >>>>> every
>> >>>> >>>>> >> >> discussion someone in their team will check in with 
>> the
>> >>>> >>>>> depot and
>> >>>> >>>>> >> >> contact me to confirm an ETA of delivery.
>> >>>> >>>>> >> >>
>> >>>> >>>>> >> >> It still advises on the tracking that the item is 
>> still out
>> >>>> >>>>> for
>> >>>> >>>>> >> >> delivery, but I am definitely skeptical it will 
>> arrive at
>> >>>> >>>>> this
>> >>>> >>>>> >> point.
>> >>>> >>>>> >> >>
>> >>>> >>>>> >> >> Any help on this would be fab!
>> >>>> >>>>> >> >>
>> >>>> >>>>> >> >> Kind Regards,
>> >>>> >>>>> >> >> Abby
>> >>>> >>>>> >> >>
>> >>>> >>>>> >> >> On Tue, Mar 3, 2020 at 9:56 AM Express Music
>> >>>> >>>>> >> >> <coventry@expressmusic.co.uk> wrote:
>> >>>> >>>>> >> >>
>> >>>> >>>>> >> >>> Hi,
>> >>>> >>>>> >> >>>
>> >>>> >>>>> >> >>> Yeah I can see how things can get muddled up, 
>> Hopefully it
>> >>>> >>>>> will
>> >>>> >>>>> >> be
>> >>>> >>>>> >> >>> with
>> >>>> >>>>> >> >>> you today if not we will get on to our courier and 
>> see
>> >>>> >>>>> what we
>> >>>> >>>>> >> can
>> >>>> >>>>> >> >>> do
>> >>>> >>>>> >> >>> for you.
>> >>>> >>>>> >> >>>
>> >>>> >>>>> >> >>> ---
>> >>>> >>>>> >> >>> Regards
>> >>>> >>>>> >> >>>
>> >>>> >>>>> >> >>> Express Music
>> >>>> >>>>> >> >>> 196 - 204 Binley Road
>> >>>> >>>>> >> >>> Coventry
>> >>>> >>>>> >> >>> CV3 1HG
>> >>>> >>>>> >> >>>
>> >>>> >>>>> >> >>> On 02/03/2020 17:54, Abby Sedgwick wrote:
>> >>>> >>>>> >> >>> > Hi There,
>> >>>> >>>>> >> >>> >
>> >>>> >>>>> >> >>> > Yes it’s a bit confusing but the BIMM address 
>> you just
>> >>>> >>>>> googled
>> >>>> >>>>> >> is
>> >>>> >>>>> >> >>> the
>> >>>> >>>>> >> >>> > main building for our degree students but I am 
>> at a
>> >>>> >>>>> different
>> >>>> >>>>> >> >>> > building
>> >>>> >>>>> >> >>> > with our diploma students. Again it does get 
>> confusing
>> >>>> >>>>> >> >>> >
>> >>>> >>>>> >> >>> > But it seems that TNT should have all the 
>> information
>> >>>> >>>>> they
>> >>>> >>>>> >> need
>> >>>> >>>>> >> >>> to
>> >>>> >>>>> >> >>> > deliver to the correct address as they have the 
>> correct
>> >>>> >>>>> >> postcode
>> >>>> >>>>> >> >>> for
>> >>>> >>>>> >> >>> > the building I am based at. They didn’t however 
>> have a
>> >>>> >>>>> >> >>> street/road
>> >>>> >>>>> >> >>> > name or anything, based on the address they told 
>> me they
>> >>>> >>>>> had
>> >>>> >>>>> >> >>> today
>> >>>> >>>>> >> >>> > when I called them, but I have now given that to 
>> them.
>> >>>> >>>>> >> >>> >
>> >>>> >>>>> >> >>> > Gosh it’s all got quite confusing!
>> >>>> >>>>> >> >>> >
>> >>>> >>>>> >> >>> > Hopefully I’ll receive delivery tomorrow!
>> >>>> >>>>> >> >>> >
>> >>>> >>>>> >> >>> > Kind Regards,
>> >>>> >>>>> >> >>> > Abby
>> >>>> >>>>> >> >>> >
>> >>>> >>>>> >> >>> > Sent from my iPhone
>> >>>> >>>>> >> >>> >
>> >>>> >>>>> >> >>> >> On 2 Mar 2020, at 17:34, Express Music
>> >>>> >>>>> >> >>> <coventry@expressmusic.co.uk>
>> >>>> >>>>> >> >>> >> wrote:
>> >>>> >>>>> >> >>> >>
>> >>>> >>>>> >> >>> >> Hi,
>> >>>> >>>>> >> >>> >>
>> >>>> >>>>> >> >>> >> Just to confirm which postcode is it mean to be 
>> going
>> >>>> >>>>> to as
>> >>>> >>>>> >> when
>> >>>> >>>>> >> >>> we
>> >>>> >>>>> >> >>> >> googled BIMM we found this address: 38-42 
>> Brunswick St
>> >>>> >>>>> W,
>> >>>> >>>>> >> Hove
>> >>>> >>>>> >> >>> BN3 1EL
>> >>>> >>>>> >> >>> >> Which is why I assume there are some issues 
>> with
>> >>>> >>>>> delivery.
>> >>>> >>>>> >> Apart
>> >>>> >>>>> >> >>> from
>> >>>> >>>>> >> >>> >> that, the important thing is postcode and road 
>> address
>> >>>> >>>>> So the
>> >>>> >>>>> >> >>> two you
>> >>>> >>>>> >> >>> >> sent in your previous email should make no 
>> difference
>> >>>> >>>>> to the
>> >>>> >>>>> >> >>> delivery.
>> >>>> >>>>> >> >>> >>
>> >>>> >>>>> >> >>> >> ---
>> >>>> >>>>> >> >>> >> Regards
>> >>>> >>>>> >> >>> >>
>> >>>> >>>>> >> >>> >> Express Music
>> >>>> >>>>> >> >>> >> 196 - 204 Binley Road
>> >>>> >>>>> >> >>> >> Coventry
>> >>>> >>>>> >> >>> >> CV3 1HG
>> >>>> >>>>> >> >>> >>
>> >>>> >>>>> >> >>> >>>> On 02/03/2020 17:13, Abby Sedgwick wrote:
>> >>>> >>>>> >> >>> >>> Hi Express Music,
>> >>>> >>>>> >> >>> >>> Apologies to email again.
>> >>>> >>>>> >> >>> >>> I have just chased TNT again as still no word 
>> and I
>> >>>> >>>>> actually
>> >>>> >>>>> >> >>> had a
>> >>>> >>>>> >> >>> >>> little look and noticed on the TNT shipment
>> >>>> >>>>> confirmation the
>> >>>> >>>>> >> >>> >>> address
>> >>>> >>>>> >> >>> >>> they have is:-
>> >>>> >>>>> >> >>> >>> Bimm
>> >>>> >>>>> >> >>> >>> Bimm Reception
>> >>>> >>>>> >> >>> >>> BRIGHTON
>> >>>> >>>>> >> >>> >>> BN1 9PW
>> >>>> >>>>> >> >>> >>> UNITED KINGDOM
>> >>>> >>>>> >> >>> >>> rather than the address I provided you guys 
>> with which
>> >>>> >>>>> is:-
>> >>>> >>>>> >> >>> >>> Abby Sedgwick
>> >>>> >>>>> >> >>> >>> Bimm
>> >>>> >>>>> >> >>> >>> Bimm Reception
>> >>>> >>>>> >> >>> >>> Brighton Aldrington Community Academy, Lewes 
>> Road
>> >>>> >>>>> >> >>> >>> Brighton
>> >>>> >>>>> >> >>> >>> East Sussex
>> >>>> >>>>> >> >>> >>> BN1 9PW
>> >>>> >>>>> >> >>> >>> So I don't know if this is what has caused the 
>> issue
>> >>>> >>>>> today
>> >>>> >>>>> >> but
>> >>>> >>>>> >> >>> they
>> >>>> >>>>> >> >>> >>> assured me they have now added all of the 
>> information
>> >>>> >>>>> I have
>> >>>> >>>>> >> >>> given
>> >>>> >>>>> >> >>> >>> them and hopefully will try and redeliver 
>> tomorrow as
>> >>>> >>>>> it
>> >>>> >>>>> >> seems
>> >>>> >>>>> >> >>> >>> unlikely it will be today now.
>> >>>> >>>>> >> >>> >>> Thanks so much in advance.
>> >>>> >>>>> >> >>> >>> Abby
>> >>>> >>>>> >> >>> >>>> On Mon, Mar 2, 2020 at 4:26 PM Abby Sedgwick
>> >>>> >>>>> >> >>> >>>> <abbycarla92@gmail.com> wrote:
>> >>>> >>>>> >> >>> >>>> Hi There,
>> >>>> >>>>> >> >>> >>>> It's so frustrating isn't it. I always make 
>> it so
>> >>>> >>>>> clear to
>> >>>> >>>>> >> >>> >>>> courier's where they need to go for 
>> deliveries at my
>> >>>> >>>>> work
>> >>>> >>>>> >> >>> address
>> >>>> >>>>> >> >>> >>>> and they always seem to just ignore it.
>> >>>> >>>>> >> >>> >>>> I have just contacted them again as there has 
>> been no
>> >>>> >>>>> sign
>> >>>> >>>>> >> of
>> >>>> >>>>> >> >>> the
>> >>>> >>>>> >> >>> >>>> delivery driver today. They have now 
>> contacted the
>> >>>> >>>>> depot
>> >>>> >>>>> >> again
>> >>>> >>>>> >> >>> via
>> >>>> >>>>> >> >>> >>>> email and cc'd me in to ask if the courier 
>> will be
>> >>>> >>>>> >> returning
>> >>>> >>>>> >> >>> today
>> >>>> >>>>> >> >>> >>>> although I am skeptical that they will reply 
>> at this
>> >>>> >>>>> point
>> >>>> >>>>> >> in
>> >>>> >>>>> >> >>> the
>> >>>> >>>>> >> >>> >>>> day.
>> >>>> >>>>> >> >>> >>>> I'll wait to see what they say.
>> >>>> >>>>> >> >>> >>>> Kind Regards,
>> >>>> >>>>> >> >>> >>>> Abby
>> >>>> >>>>> >> >>> >>>>> On Mon, Mar 2, 2020 at 2:49 PM Express Music
>> >>>> >>>>> >> >>> >>>>> <coventry@expressmusic.co.uk> wrote:
>> >>>> >>>>> >> >>> >>>>> Hi Abby,
>> >>>> >>>>> >> >>> >>>>> That's very frustrating, we are sorry to 
>> hear you've
>> >>>> >>>>> has
>> >>>> >>>>> >> >>> issues
>> >>>> >>>>> >> >>> >>>>> with
>> >>>> >>>>> >> >>> >>>>> the delivery and hopefully they will get it 
>> sorted
>> >>>> >>>>> >> ASAP.Let
>> >>>> >>>>> >> >>> us
>> >>>> >>>>> >> >>> >>>>> know if
>> >>>> >>>>> >> >>> >>>>> there are any further issues and we will 
>> contact
>> >>>> >>>>> them to
>> >>>> >>>>> >> see
>> >>>> >>>>> >> >>> if
>> >>>> >>>>> >> >>> >>>>> there is
>> >>>> >>>>> >> >>> >>>>> anything we can do to help.
>> >>>> >>>>> >> >>> >>>>> ---
>> >>>> >>>>> >> >>> >>>>> Regards
>> >>>> >>>>> >> >>> >>>>> Express Music
>> >>>> >>>>> >> >>> >>>>> 196 - 204 Binley Road
>> >>>> >>>>> >> >>> >>>>> Coventry
>> >>>> >>>>> >> >>> >>>>> CV3 1HG
>> >>>> >>>>> >> >>> >>>>> On 02/03/2020 14:41, Abby Sedgwick wrote:
>> >>>> >>>>> >> >>> >>>>>> Hi Tim,
>> >>>> >>>>> >> >>> >>>>>> Just to give you an update on the drum head
>> >>>> >>>>> delivery.
>> >>>> >>>>> >> >>> >>>>>> I checked my tracking info and TNT advised 
>> there
>> >>>> >>>>> was a
>> >>>> >>>>> >> delay
>> >>>> >>>>> >> >>> due
>> >>>> >>>>> >> >>> >>>>>> to
>> >>>> >>>>> >> >>> >>>>>> strikes/civil unrest - bizarre as I'd never 
>> seen
>> >>>> >>>>> anything
>> >>>> >>>>> >> >>> like
>> >>>> >>>>> >> >>> >>>>>> that
>> >>>> >>>>> >> >>> >>>>>> before. I contacted them via their Live 
>> Chat and
>> >>>> >>>>> asked
>> >>>> >>>>> >> what
>> >>>> >>>>> >> >>> this
>> >>>> >>>>> >> >>> >>>>>> meant
>> >>>> >>>>> >> >>> >>>>>> and they advised that the driver in 
>> question
>> >>>> >>>>> actually put
>> >>>> >>>>> >> in
>> >>>> >>>>> >> >>> the
>> >>>> >>>>> >> >>> >>>>>> incorrect information.
>> >>>> >>>>> >> >>> >>>>>> The driver had apparently attempted 
>> delivery today
>> >>>> >>>>> at
>> >>>> >>>>> >> about
>> >>>> >>>>> >> >>> >>>>>> 1.30pm
>> >>>> >>>>> >> >>> >>>>>> but reception was closed. I advised them I 
>> highly
>> >>>> >>>>> doubted
>> >>>> >>>>> >> >>> this
>> >>>> >>>>> >> >>> >>>>>> as I
>> >>>> >>>>> >> >>> >>>>>> am
>> >>>> >>>>> >> >>> >>>>>> on reception from 8.30am until 5pm and we 
>> hadn't
>> >>>> >>>>> had any
>> >>>> >>>>> >> >>> >>>>>> delivery
>> >>>> >>>>> >> >>> >>>>>> attempts today, nor had the reception desk 
>> been
>> >>>> >>>>> closed
>> >>>> >>>>> >> once.
>> >>>> >>>>> >> >>> I
>> >>>> >>>>> >> >>> >>>>>> asked
>> >>>> >>>>> >> >>> >>>>>> if they could re-attempt delivery today due 
>> to this
>> >>>> >>>>> being
>> >>>> >>>>> >> a
>> >>>> >>>>> >> >>> >>>>>> definite
>> >>>> >>>>> >> >>> >>>>>> error on their part.
>> >>>> >>>>> >> >>> >>>>>> They advised me the depot will contact the 
>> driver
>> >>>> >>>>> and ask
>> >>>> >>>>> >> >>> him to
>> >>>> >>>>> >> >>> >>>>>> deliver again today.
>> >>>> >>>>> >> >>> >>>>>> Hopefully it does reach me correctly today 
>> but I'll
>> >>>> >>>>> let
>> >>>> >>>>> >> you
>> >>>> >>>>> >> >>> guys
>> >>>> >>>>> >> >>> >>>>>> know.
>> >>>> >>>>> >> >>> >>>>>> Kind Regards,
>> >>>> >>>>> >> >>> >>>>>> Abby Sedgwick
>> >>>> >>>>> >> >>> >>>>>> On Fri, Feb 28, 2020 at 9:55 AM Abby 
>> Sedgwick
>> >>>> >>>>> >> >>> >>>>>> <abbycarla92@gmail.com>
>> >>>> >>>>> >> >>> >>>>>> wrote:
>> >>>> >>>>> >> >>> >>>>>>> Hi Tim!
>> >>>> >>>>> >> >>> >>>>>>> No worries at all - I'll pop an order 
>> through now!
>> >>>> >>>>> >> >>> >>>>>>> If I do it now, is it likely to be 
>> delivered
>> >>>> >>>>> tomorrow do
>> >>>> >>>>> >> >>> you
>> >>>> >>>>> >> >>> >>>>>>> think?
>> >>>> >>>>> >> >>> >>>>>>> Just thinking if it's more likely to be 
>> Monday
>> >>>> >>>>> I'll get
>> >>>> >>>>> >> it
>> >>>> >>>>> >> >>> >>>>>>> shipped to
>> >>>> >>>>> >> >>> >>>>>>> my work address but if it could be 
>> tomorrow it can
>> >>>> >>>>> just
>> >>>> >>>>> >> go
>> >>>> >>>>> >> >>> to
>> >>>> >>>>> >> >>> >>>>>>> my home
>> >>>> >>>>> >> >>> >>>>>>> address.
>> >>>> >>>>> >> >>> >>>>>>> Thanks so much again for all your help!
>> >>>> >>>>> >> >>> >>>>>>> Abby
>> >>>> >>>>> >> >>> >>>>>>> On Fri, Feb 28, 2020 at 9:46 AM Express 
>> Music
>> >>>> >>>>> >> >>> >>>>>>> <coventry@expressmusic.co.uk> wrote:
>> >>>> >>>>> >> >>> >>>>>>>> Hi Abby,
>> >>>> >>>>> >> >>> >>>>>>>> Apologies for that, I've reactivated the 
>> product
>> >>>> >>>>> on the
>> >>>> >>>>> >> >>> >>>>>>>> website so
>> >>>> >>>>> >> >>> >>>>>>>> it
>> >>>> >>>>> >> >>> >>>>>>>> should be there now.
>> >>>> >>>>> >> >>> >>>>>>>> Kind Regards
>> >>>> >>>>> >> >>> >>>>>>>> Tim.
>> >>>> >>>>> >> >>> >>>>>>>> Express Music
>> >>>> >>>>> >> >>> >>>>>>>> 196 - 204 Binley Road
>> >>>> >>>>> >> >>> >>>>>>>> Coventry
>> >>>> >>>>> >> >>> >>>>>>>> CV3 1HG
>> >>>> >>>>> >> >>> >>>>>>>> On 27/02/2020 18:57, Abby Sedgwick wrote:
>> >>>> >>>>> >> >>> >>>>>>>>> Hi Tim,
>> >>>> >>>>> >> >>> >>>>>>>>> Just tried popping this order through 
>> but
>> >>>> >>>>> couldn't see
>> >>>> >>>>> >> >>> the
>> >>>> >>>>> >> >>> >>>>>>>> sterling
>> >>>> >>>>> >> >>> >>>>>>>>> drum head on your website :(
>> >>>> >>>>> >> >>> >>>>>>>>> Abby
>> >>>> >>>>> >> >>> >>>>>>>>> On Thu, Feb 27, 2020 at 5:25 PM Express 
>> Music
>> >>>> >>>>> >> >>> >>>>>>>>> <coventry@expressmusic.co.uk> wrote:
>> >>>> >>>>> >> >>> >>>>>>>>>> Hi Abby,
>> >>>> >>>>> >> >>> >>>>>>>>>> yes it it. :-)
>> >>>> >>>>> >> >>> >>>>>>>>>> ---
>> >>>> >>>>> >> >>> >>>>>>>>>> Regards
>> >>>> >>>>> >> >>> >>>>>>>>>> Express Music
>> >>>> >>>>> >> >>> >>>>>>>>>> 196 - 204 Binley Road
>> >>>> >>>>> >> >>> >>>>>>>>>> Coventry
>> >>>> >>>>> >> >>> >>>>>>>>>> CV3 1HG
>> >>>> >>>>> >> >>> >>>>>>>>>> On 27/02/2020 17:03, Abby Sedgwick 
>> wrote:
>> >>>> >>>>> >> >>> >>>>>>>>>>> Hi Tim!
>> >>>> >>>>> >> >>> >>>>>>>>>>> I mean I'm more than happy to give a 
>> sterling
>> >>>> >>>>> head a
>> >>>> >>>>> >> go
>> >>>> >>>>> >> >>> -
>> >>>> >>>>> >> >>> >>>>>>>>>>> why
>> >>>> >>>>> >> >>> >>>>>>>> not!
>> >>>> >>>>> >> >>> >>>>>>>>>>> It's twin ply isn't it?
>> >>>> >>>>> >> >>> >>>>>>>>>>> Are they all just on the website now?
>> >>>> >>>>> >> >>> >>>>>>>>>>> Thanks so much!
>> >>>> >>>>> >> >>> >>>>>>>>>>> Abby
>> >>>> >>>>> >> >>> >>>>>>>>>>> On Thu, Feb 27, 2020 at 4:42 PM 
>> Express Music
>> >>>> >>>>> >> >>> >>>>>>>>>>> <coventry@expressmusic.co.uk> wrote:
>> >>>> >>>>> >> >>> >>>>>>>>>>>> Hi Abby,
>> >>>> >>>>> >> >>> >>>>>>>>>>>> just letting you know we've had most 
>> of the
>> >>>> >>>>> Code
>> >>>> >>>>> >> heads
>> >>>> >>>>> >> >>> >>>>>>>>>>>> come
>> >>>> >>>>> >> >>> >>>>>>>> into
>> >>>> >>>>> >> >>> >>>>>>>>>>>> stock
>> >>>> >>>>> >> >>> >>>>>>>>>>>> today,
>> >>>> >>>>> >> >>> >>>>>>>>>>>> they are just out of the Zero 14's 
>> but we did
>> >>>> >>>>> have
>> >>>> >>>>> >> >>> >>>>>>>>>>>> Sterling
>> >>>> >>>>> >> >>> >>>>>>>> come
>> >>>> >>>>> >> >>> >>>>>>>>>> in
>> >>>> >>>>> >> >>> >>>>>>>>>>>> if
>> >>>> >>>>> >> >>> >>>>>>>>>>>> that's of
>> >>>> >>>>> >> >>> >>>>>>>>>>>> any interest?
>> >>>> >>>>> >> >>> >>>>>>>>>>>> Kind Regards
>> >>>> >>>>> >> >>> >>>>>>>>>>>> Tim.
>> >>>> >>>>> >> >>> >>>>>>>>>>>> Express Music
>> >>>> >>>>> >> >>> >>>>>>>>>>>> 196 - 204 Binley Road
>> >>>> >>>>> >> >>> >>>>>>>>>>>> Coventry
>> >>>> >>>>> >> >>> >>>>>>>>>>>> CV3 1HG
>> >>>> >>>>> >> >>> >>>>>>>>>>>> On 25/02/2020 09:48, 
>> abbycarla92@gmail.com
>> >>>> >>>>> wrote:
>> >>>> >>>>> >> >>> >>>>>>>>>>>>> Name: Abby Sedgwick
>> >>>> >>>>> >> >>> >>>>>>>>>>>>> Address: 13 Laurier Court, 
>> Northcourt Road,
>> >>>> >>>>> >> Worthing
>> >>>> >>>>> >> >>> >>>>>>>>>>>>> Postcode: BN14 7DE
>> >>>> >>>>> >> >>> >>>>>>>>>>>>> Telephone: 07383996710
>> >>>> >>>>> >> >>> >>>>>>>>>>>>> Email: abbycarla92@gmail.com
>> >>>> >>>>> >> >>> >>>>>>>>>>>>> Enquiry: Hi express music! I was 
>> just
>> >>>> >>>>> wondering
>> >>>> >>>>> >> when
>> >>>> >>>>> >> >>> you
>> >>>> >>>>> >> >>> >>>>>>>> may be
>> >>>> >>>>> >> >>> >>>>>>>>>>>>> getting some more Code drum heads in 
>> stock
>> >>>> >>>>> as I'm
>> >>>> >>>>> >> >>> looking
>> >>>> >>>>> >> >>> >>>>>>>> for
>> >>>> >>>>> >> >>> >>>>>>>>>> the
>> >>>> >>>>> >> >>> >>>>>>>>>>>>> following come payday this week? I'm 
>> after 2
>> >>>> >>>>> x DNA
>> >>>> >>>>> >> >>> Coated
>> >>>> >>>>> >> >>> >>>>>>>> 12"
>> >>>> >>>>> >> >>> >>>>>>>>>>>> Heads,
>> >>>> >>>>> >> >>> >>>>>>>>>>>>> 2
>> >>>> >>>>> >> >>> >>>>>>>>>>>>> x 16" DNA Coated Heads and 1 x Zero 
>> 14"
>> >>>> >>>>> Coated
>> >>>> >>>>> >> head.
>> >>>> >>>>> >> >>> >>>>>>>>>>>>> I used you guys previously for an 
>> order of
>> >>>> >>>>> heads
>> >>>> >>>>> >> and
>> >>>> >>>>> >> >>> just
>> >>>> >>>>> >> >>> >>>>>>>>>> thought
>> >>>> >>>>> >> >>> >>>>>>>>>>>> you
>> >>>> >>>>> >> >>> >>>>>>>>>>>>> were so brilliant I'd really like to 
>> order
>> >>>> >>>>> with
>> >>>> >>>>> >> you
>> >>>> >>>>> >> >>> guys
>> >>>> >>>>> >> >>> >>>>>>>> again
>> >>>> >>>>> >> >>> >>>>>>>>>> and
>> >>>> >>>>> >> >>> >>>>>>>>>>>>> support your business! :)
>> >>>> >>>>> >> >>> >>>>>>>>>>>>> Thanks so much in advance!
>> >>>> >>>>> >> >>> >>>>>>>>>>>>> Abby
>> >>>> >>
>> >>>> >>
>> >
>> >