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Date: Mon, 16 Dec 2019 12:29:55 +0000
From: Express Music <coventry@expressmusic.co.uk>
To: Support <gbiservice@fender.com>
Subject: Re: [Fender Musical Instruments] Re: Faulty Am Perf Strat
In-Reply-To: <22ZR8XX9OE_5df76f9979233_ca583ff625ebcf20184036_sprut@zendesk.com>
References: <22ZR8XX9OE@zendesk.com>
 <326e7489fa33f4db7c315455b03346c3@expressmusic.co.uk>
 <22ZR8XX9OE_5df76f9979233_ca583ff625ebcf20184036_sprut@zendesk.com>
Message-ID: <5f3b25ef391536c798360a0417386781@expressmusic.co.uk>
X-Sender: coventry@expressmusic.co.uk
User-Agent: Roundcube Webmail/0.8.1

Unfortunately not as this guitar was ordered for a customer, we spoke 
to somebody on the day it was delivered and we were told that a 
replacement would be sent out straight away.

Is it possible to send one out ASAP as we have a customer waiting for 
this.

---
Regards

Express Music
196 - 204 Binley Road
Coventry
CV3 1HG

On 16/12/2019 11:50, Stuart (Support) wrote:
> ##- Please type your reply above this line -##
>
>  STUART (Fender Musical Instruments)
>
>  Dec 16, 11:50 GMT
> Hi Harriet,
>
> Sorry about the cosmetic issues. would you guys be interested in
> keeping it at a discount?
>
> Kind regards
> Stuart
>
> Stuart Tighy - Customer Sales & Support Manager
>
>  COVENTRY
>
>  Dec 12, 11:42 GMT
> Morning,
>
> Please see attached photo for AM PERF STRAT MN SATIN LPB with faulty
> finish.
>
> Serial Number: US19070112
>
> This is a special order for a customer so please can we arrange a
> replacement immediately.
>
> Kind Regards,
> Harriet
>
> Express Music
> 196 - 204 Binley Road
> Coventry
> CV3 1HG
>
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>  Attachment(s)
>  IMG_20191212_113706.jpg [1]
>
> Your request (230810) has been updated. To add additional comments,
> reply to this email.
>
> 0333 200 8760 (Sales Team)
>
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