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Date: Wed, 18 Nov 2020 11:01:14 +0000
From: Express Music <coventry@expressmusic.co.uk>
To: TNT UK Customer Care <customerservice.gb@tnt.com>
Subject: Re: Urgent Action Required For Consignment 144111665
In-Reply-To: <zQQVv000000000000000000000000000000000000000000000QJZKMV00WH0_Nq7nQaax24Pwg3UfCg@sfdc.net>
References: <zQQVv000000000000000000000000000000000000000000000QJZKMV00WH0_Nq7nQaax24Pwg3UfCg@sfdc.net>
Message-ID: <c6f5b79a6e9938b230b4427f5cab3f49@expressmusic.co.uk>
X-Sender: coventry@expressmusic.co.uk
User-Agent: Roundcube Webmail/0.8.1

Thanks for your message. Hopefully this has now be completed. Please 
confirm you have got the updated commercial invoice for this shipment.

Kind Regards,
Harriet

Express Music
196 - 204 Binley Road
Coventry
CV3 1HG

On 18/11/2020 09:49, TNT UK Customer Care wrote:
> Good Morning
>
> Shipment Number
>
> : 144111665
>
> Customer Reference
>
> :
>
> Collection Date
>
> : 17/11/2020 16:00
>
> Collection Address
>
> :
>
> Receiver Details
>
> : 9591 BAYPOINT WAY,
>
>  95624
>
> Town
>
> : ELK GROVE
>
> Country
>
> : US
>
> Please accept my apologies, but due to importing regulations to USA,
> the above shipment has been held due to missing information on the
> commercial invoice.
>
>  Please provide a revised commercial invoice including the additional
> information below:
>
>  Tariff code
>  Full goods description
>  What goods are made of- if metal please specify what type
>
>  Please can you also ensure that the invoice also includes all
> information listed below:
>
>  · Complete Sender/Receiver name address & contact details (telephone
> number or email address)
>
>  · Sender VAT number (if not registered, update the invoice stating
> "Not VAT registered")
>
>  · Receiver Tax ID OR receiver's social security number (if receiver
> is private individual) if goods valued over $2500
>
>  · Detailed goods description
>
>  · Customs Tariff Codes for each listed item
>
>  · Details of what the goods are made of (material etc.)
>
>  · What the goods are used for
>
>  · Quantities per item and goods value (Inc currency)
>
>  · Country of origin for all listed items
>
>  · Weight of shipment
>
>  · Reason for shipping
>
>  · Signature and date
>
>  · If samples, please state "Marked not for resale" on the invoice
>
>  Shipping to America should be easy and hassle free but in order to
> meet customs requirements you need to be aware of certain regulations
> that apply to specific products. Delays at customs are often due to
> missing documents or incomplete information so it is important that
> you are aware of any additional requirements. To help you get it 
> right
> first time we have put together guidance on the requirements for
> different products, helping you avoid delays at customs and get your
> shipments to where they need to be.
>
>  To find out more please visit tnt.com/shiptousa.
>
>  Please note: "Although we make every effort to hold the consignment
> until this is resolved, there is potential for the freight to be
> returned after 24 hours".
>
>  I will contact you again by 18.00 on 20.11.20 if I have not received
> a response from you.
>
>  Kind regards
> Karen Middlemiss
>
> If responding to this email, please reply with history.
>
> FedEx's standard terms and conditions apply to the performance of all
> services by FedEx. Transit times are subject to the location of
> collection and delivery, the weight of the consignment, the customs
> value of the shipment and the customs clearance procedure.
>
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>  ref:_00D24KXww._500083ssjJb:ref
>
>  ?M?any Thanks
>
>  Karen Middlemiss
>  Customer Service Representative
>  FedEx Services
>  +44 (0)800 100 600 TEL
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