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Date: Fri, 17 Mar 2023 13:29:39 +0000
From: hello@expressmusic.co.uk
To: Support <gbiservice@fender.com>
Subject: Re: [Fender Musical Instruments] Re: Faulty AV Strat
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Hi Ben,

Yeah I will have a nice word with Tim and get him to swap it over.

Please get it out to us asap :)

Have a nice weekend!

Harriet

On 2023-03-16 16:40, Ben Moore (Support) wrote:
> ##- Please type your reply above this line -##
> 
>  Ben Moore (Fender Musical Instruments)
> 
>  16 Mar 2023, 16:40 GMT
> 
> Hi Harriet,
> 
> It looks like we're out of stock of these for some time unfortunately
> - the only reason I ask is because if we have one we can send out to
> you it's probably the quickest way to resolve this for you, if the
> guitar is in good condition otherwise.
> 
> Kind Regards,
> 
> Ben
> Customer Service Advisor
> 
>  Express Music
> 
>  16 Mar 2023, 16:34 GMT
> 
> This email originated from outside of the organization. Do not click
> links, open attachments or reply, unless you were expecting the email
> and know the content is safe.
> 
> Hi Ben,
> 
> Thanks for looking at this.
> 
> We would prefer you guys to do it if possible or maybe get a
> replacement
> if it's in stock?
> 
> Worst case we can do it here.
> 
> Kind Regards,
> Harriet
> 
>  Ben Moore (Fender Musical Instruments)
> 
>  16 Mar 2023, 16:31 GMT
> 
> Hi Harriet,
> 
> Thanks for getting in touch. It looks like this pickguard has reached
> you a little warped, sorry about that.
> I can try and source a replacement one to send out to you if you'd be
> happy to fit it yourselves?
> 
> Kind Regards,
> 
> Ben
> Customer Service Advisor
> 
>  Express Music
> 
>  16 Mar 2023, 16:09 GMT
> 
> This email originated from outside of the organization. Do not click
> links, open attachments or reply, unless you were expecting the email
> and know the content is safe.
> 
> Hi Team,
> 
> We have just received the following Strat with a big bulge in the
> pickguard. Please see pic attached. Not too sure if this is normal for
> 
> this model but it doesn't look great? Keen to hear your thoughts
> 
> Model:0110232803
> Serial Number: V2206921
> 
> Kind Regards,
> Harriet
> 
> Kind Regards,
> 
> Express Music
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> 
> 01926 808982
> 135436-1.JPG
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> 
> Your request (525492) has been updated. To add additional comments,
> reply to this email.
> 
> 0333 200 8760 (Sales Team)
> 
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