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Date: Fri, 04 Nov 2022 09:48:23 +0000
From: hello@expressmusic.co.uk
To: Neil Diment <medalmadmuttley@sky.com>
Subject: Re: Tokai Despatch Info
In-Reply-To: <0B334438-CBCB-4E76-A846-C31E4EA0EF7C@sky.com>
References: <5785e1aa0b48187bbe847878d56c3d7b@expressmusic.co.uk>
 <e373d0b0cfe061057dd3749b6ad37395@expressmusic.co.uk>
 <03CCE76B-EE47-4295-A9E0-F8739668E963@sky.com>
 <734c6396a26dff1c54efcb3c67c50ef2@expressmusic.co.uk>
 <0B334438-CBCB-4E76-A846-C31E4EA0EF7C@sky.com>
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It is very rare anything ever goes wrong with a collection haha

On 2022-11-04 09:45, Neil Diment wrote:
> Hi,
> 
> Yes, thankfully, I too have received a status update that it arrived
> at the Paisley hub at about 0300 and was updated as “out for delivery”
> at 0802 - we live in hope..!
> 
> When I order my custom shop Tele I’ll be appearing in person both to
> spec/order and subsequently to collect that one…😜
> 
> Thanks
> 
> Neil
> 
>> On 4 Nov 2022, at 09:08, hello@expressmusic.co.uk wrote:
>> 
>> Morning Neil,
>> 
>> We understand your concerns, but on our system it is showing that it 
>> is out for delivery to you today with TNT.
>> 
>> You should see the guitar before 6pm.
>> 
>> Kind Regards,
>> Express Music
>> 
>> On 2022-11-03 23:48, Neil Diment wrote:
>>> Hi,
>>> Please see attachments- I’ve tried every method available to get
>>> some form of update as to what’s happening here - “Jacob”,
>>> whether he be human or a chatbot closed “Live Chat” as I entered
>>> the shipment number and Live Chat now shows as “unavailable” to
>>> me.
>>> As you’ll see from the attachment, the shipping number is shown "no
>>> longer available - numbers removed from system after 90 days” - on
>>> the other attachment it shows the number wrapped in other letters and
>>> numbers.  I’ve also seen it quoted as 22890963. Maybe a case of
>>> transcription error and “computer says no” when they try to scan
>>> it..?
>>> I hope when I wake tomorrow I’ll receive a notification from them
>>> that it’s arriving Friday….  If not, given your stated confidence
>>> in this courier, in the meantime I highly recommend that you, as the
>>> vendor, take steps with management at TNT/Fedex to ensure that the
>>> guitar is physically where they believe it to be and I’d ask for a
>>> photo of the box in-situ.
>>> I’m unaware of a rush on passport renewals at this time of year, so
>>> I think we can eliminate passport related chaos at the Kingsbury Hub
>>> as the reason for the guitars' vanishing act.
>>> As you may have gleaned from this email and our telephone
>>> conversations (Phil/Tim) I have a bad feeling about this…
>>> TNT’s customer rating overall is 3.7, however, examination of the
>>> reviews reveals a string of 1 star ratings with accompanying horror
>>> stories and a number of 5 star ratings with a whiff of creative
>>> character building to pad out the routine….and lift the rating...
>>> The first review I read concluded with the statement “you should
>>> avoid doing business with companies who deliver via TNT” - which
>>> isn’t a good look … just thought I’d better heads-up you on that
>>> one…
>>> Sorry to be trending towards “difficult customer” on your scale of
>>> bottom pain. In my defence I can only say that I’d be a lot more
>>> laid back if it was a packet of strings and a capo I’d invested in.
>>> If I’d driven down and back to collect it the guitar would’ve cost
>>> me £900, but, right now, I’m deeply regretting not doing that..
>>> If there’s nothing at all forthcoming from them by 4pm tomorrow
>>> I’m afraid I’ll have to call you to discuss which one of us (or
>>> both) raises the crime report with the Police.  I would imagine both
>>> the finance company and your insurers will insist on one being 
>>> raised.
>>> I recognise the fact that you have sold me this guitar in good faith,
>>> delivered it into the care of the courier in the belief that it would
>>> reach me unmolested and within a reasonable time frame - I’m seeking
>>> your assistance in resolving the situation.
>>> Best Regards
>>> Neil
>>>> On 2 Nov 2022, at 11:51, hello@expressmusic.co.uk wrote:
>>>> Morning Neil,
>>>> Please see below the shipping info for your Tokai.
>>>> TNT Shipment Number: 228909635
>>>> Your order will be dispatched on 02/11 with 24hr Delivery (working
>>>> days only, excludes weekends & bank holidays). Although we pay for
>>>> TNT 24 hour service we have been pre-warned of delays in their
>>>> systems at the moment. Hopefully it will be with you soon but if you
>>>> do need to track it at any point, we would suggest giving them a
>>>> call on 0800 100 600 and quote your tracking number for more up to
>>>> date information.
>>>> To see our terms and conditions then please follow the link below:
>>>> http://www.expressmusic.co.uk/products.asp?page=termsconditions
>>>> Please note: A signature will be required upon delivery.
>>>> Kind Regards,
>>>> Harriet, Phil & Tim
>>>> Express Music
>>