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Date: Tue, 12 Jan 2021 15:57:52 +0000
From: Express Music <coventry@expressmusic.co.uk>
To: Mike Kirchem <mike.kirchem@gmail.com>
Subject: Re: Express Music Enquiry - 3838
In-Reply-To: <CA+GFTNFZAuM6ORkV8+NY39MsWX7j6hLSZ7wuTaGVS-FywCaQww@mail.gmail.com>
References: <8528440A7A804033B232941513E250FF@itpartnership.com>
 <d9773b01103da7b0c586d2a908187b77@expressmusic.co.uk>
 <CA+GFTNG60sCNq8sVzYt67k68zRhPQLde-JJLudbA3BwyABVyDQ@mail.gmail.com>
 <8d0713aeb12b61242f3e239427b08212@expressmusic.co.uk>
 <CA+GFTNEmxtAMtPZuOdMNDE_1U3HVN39_iZtL0AsYhQkBgWXx0g@mail.gmail.com>
 <4a19e4697b8bcd66f88380a2d2ebfee9@expressmusic.co.uk>
 <CA+GFTNHLeLjb+BHoZgAPZg0VAAyviC7ZrGG4EY04Cd47USmcKw@mail.gmail.com>
 <CA+GFTNG96iwha63t1DPrP_AL2DpbJ_eDD0yG=-3m--aQ9Ggvjg@mail.gmail.com>
 <0a4827621924ef931dcf23bad88d7593@expressmusic.co.uk>
 <CA+GFTNFZAuM6ORkV8+NY39MsWX7j6hLSZ7wuTaGVS-FywCaQww@mail.gmail.com>
Message-ID: <12a7281e6c4c488f12f33b3a045e7a24@expressmusic.co.uk>
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Hello Mike,

I've sent Kawai your details, date of purchase and fault of the MP7, 
hopefully, they will be in touch with you
soon. If you don't hear anything within the next week or so please let 
us and we'll chase Kawai for you.

Kind Regards

Tim.
Express Music
196 - 204 Binley Road
Coventry
CV3 1HG

On 12/01/2021 13:27, Mike Kirchem wrote:
> Thanks for that quick reply. I have tried a factory reset and it
> didn't seem to stop the problem happening again.
>
> I'm not sure where I put the receipt but I can see in this
> conversation thread that you replied to me on 5th September 2019
> saying  "_Yes of course we will put it on deposit for you till
> tomorrow. Look forward to seeing you_"_ _
> and I remember coming over the next day, trying the keyboard and
> buying it so I know that I bought it on 6th September 2019. Are you
> able to find the receipt on your system given that info? Hopefully 
> you
> are more organised than me!
>
> Thanks again
> mike
>
> PS. I've attached a photo taken from the back which hopefully gives
> you the serial no and any other info, Kawai might want.
>
> On Tue, 12 Jan 2021, 13:18 Express Music, 
> <coventry@expressmusic.co.uk> wrote:
>
>> Hi
>> Thanks for your email
>> Have you tried a factory reset ?
>> If that doesn't do the job if you can email over your serial number 
>> and
>> a copy of your receipt if possible we will get in contact with Kawai
>>
>> ---
>> Regards
>>
>> Express Music
>> 196 - 204 Binley Road
>> Coventry
>> CV3 1HG
>>
>> On 12/01/2021 11:39, Mike Kirchem wrote:
>> > Sorry, I forgot to mention that it isn't always the same key which
>> > fails. It sometimes is ... and so far, it has always been a white 
>> key
>> > in the octave above middle C
>> >
>> > On Tue, 12 Jan 2021 at 11:37, Mike Kirchem 
>> <mike.kirchem@gmail.com>
>> > wrote:
>> >
>> >> Hi there
>> >>
>> >> I bought a Kawai MP7SE from you in September 2019 and wondered if
>> >> you could help or make any suggestions regarding a little problem 
>> I've
>> >> been having with it.
>> >>
>> >> For probably 4-5 months now, I have noticed a occasional problem
>> >> where a key suddenly stops working ie. pressing it causes no 
>> sound at
>> >> all - and I haven't ever found any way to fix it. I've tried 
>> changing
>> >> the sounds, pressing the panic button, and none of them work :-(
>> >>
>> >> However the key suddenly starts working again - often after 10 - 
>> 20
>> >> seconds! - since I only play at home for fun, the keyboard 
>> staying on
>> >> a stand permanently, it isn't something which has bothered me. I 
>> have
>> >> wondered how someone gigging with the keyboard would cope ... and 
>> this
>> >> has made me think whether there is a way of fixing it? (FYI my
>> >> keyboard software is on the latest version from Kawai)
>> >>
>> >> Recently the time it takes for the key to 'fix' itself has 
>> increased
>> >> and the last time it happened, I was waiting 5 minutes.
>> >>
>> >> Does this ring any bells with you or got any suggestions on how I
>> >> might get this fixed?
>> >>
>> >> Kind regards
>> >> Mike Kirchem
>> >>
>> >> Tel. 07785 323655
>> >>
>> >> On Thu, 5 Sept 2019 at 14:02, Express Music
>> >> <coventry@expressmusic.co.uk> wrote:
>> >>
>> >>> Hi Mike,
>> >>>
>> >>> Yes of course we will put it on deposit for you till tomorrow. 
>> Look
>> >>> forward to seeing you.
>> >>>
>> >>> Regards,
>> >>> Harriet
>> >>>
>> >>> Express Music
>> >>> 196 - 204 Binley Road
>> >>> Coventry
>> >>> CV3 1HG
>> >>>
>> >>> On 05/09/2019 13:59, Mike Kirchem wrote:
>> >>> > Thanks.
>> >>> > That sounds just like what I'm looking for.
>> >>> >
>> >>> > I've booked tomorrow as holiday to come over and hopefully get 
>> it
>> >>> :-)
>> >>> > It'll be interesting coming over as I started my working 
>> career
>> >>> just
>> >>> > down the Binley Road from you at GEC in the 1980s! 
>> >>> >
>> >>> > regards
>> >>> > mike
>> >>> >
>> >>> > PS. Are you able to put it to one side for me? I'm aiming to 
>> come
>> >>> > over tomorrow morning ...
>> >>> >
>> >>> > On Thu, 5 Sep 2019 at 10:21, Express Music
>> >>> > <coventry@expressmusic.co.uk> wrote:
>> >>> >
>> >>> >> Hi Mike,
>> >>> >>
>> >>> >> Yes, i've just been and checked it over myself and apart from 
>> a
>> >>> few
>> >>> >> very light marks on the display screen film it is as new and
>> >>> comes
>> >>> >> with
>> >>> >> a full warranty.
>> >>> >>
>> >>> >> Regards,
>> >>> >>
>> >>> >> Harriet
>> >>> >>
>> >>> >> Express Music
>> >>> >> 196 - 204 Binley Road
>> >>> >> Coventry
>> >>> >> CV3 1HG
>> >>> >>
>> >>> >> On 05/09/2019 10:03, Mike Kirchem wrote:
>> >>> >> > Hi Harriet
>> >>> >> >
>> >>> >> > Thanks very much for your quick reply. I see you close at
>> >>> 5.30pm
>> >>> >> so
>> >>> >> > it may be the weekend before I can get over.
>> >>> >> >
>> >>> >> > As it is a clearance item, are you able to tell me anything
>> >>> about
>> >>> >> it
>> >>> >> > ? ie. has it just been in the shop? and what (if any)
>> >>> (cosmetic)
>> >>> >> > damage has it got. I gather it it will still come with a 
>> full
>> >>> >> > manufacturers warranty?
>> >>> >> >
>> >>> >> > regards
>> >>> >> > mike
>> >>> >> >
>> >>> >> > On Thu, 5 Sep 2019 at 09:37, Express Music
>> >>> >> > <coventry@expressmusic.co.uk> wrote:
>> >>> >> >
>> >>> >> >> Morning Mike,
>> >>> >> >>
>> >>> >> >> This piano is in our Coventry Store and available to try 
>> out
>> >>> >> >> whenever
>> >>> >> >> suits you. If you have any other questions, please let us
>> >>> know.
>> >>> >> >>
>> >>> >> >> Regards,
>> >>> >> >>
>> >>> >> >> Harriet
>> >>> >> >>
>> >>> >> >> Express Music
>> >>> >> >> 196 - 204 Binley Road
>> >>> >> >> Coventry
>> >>> >> >> CV3 1HG
>> >>> >> >>
>> >>> >> >> On 04/09/2019 22:40, mike.kirchem@gmail.com wrote:
>> >>> >> >> > Name: Mike Kirchem
>> >>> >> >> >
>> >>> >> >> > Address: woodlands
>> >>> >> >> > the slough
>> >>> >> >> >
>> >>> >> >> > Postcode: B80 7EN
>> >>> >> >> >
>> >>> >> >> > Telephone: 07785323655
>> >>> >> >> >
>> >>> >> >> > Email: mike.kirchem@gmail.com
>> >>> >> >> >
>> >>> >> >> > Enquiry: Have you still got the MP7 available? And if 
>> so,
>> >>> which
>> >>> >> >> store
>> >>> >> >> > could I visit to try/see it
>> >>> >> >> >
>> >>> >> >> > Kind regards
>> >>> >> >> > Mike