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Date: Fri, 17 Sep 2021 13:04:22 +0100
From: Express Music <coventry@expressmusic.co.uk>
To: Support <gbiservice@fender.com>
Subject: Re: [Fender Musical Instruments] Re: damaged guitars
In-Reply-To: <XZ3DM56Y9W_61444e4911516_2b3fd87eecb96830814f_sprut@zendesk.com>
References: <XZ3DM56Y9W@zendesk.com>
 <8c5c4f6e6485069885b4ca1f453abf22@expressmusic.co.uk>
 <XZ3DM56Y9W_61444e4911516_2b3fd87eecb96830814f_sprut@zendesk.com>
Message-ID: <952d1c3a462a6a707b3f346a4c62bdba@expressmusic.co.uk>
X-Sender: coventry@expressmusic.co.uk
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Hi George,

Thanks for the offer but I think we'd rather get replacements for all 
of them, please.


Regards

Tim.
Express Music
196 - 204 Binley Road
Coventry
CV3 1HG

On 17/09/2021 09:14, George Luker (Support) wrote:
> ##- Please type your reply above this line -##
>
>  GEORGE LUKER (Fender Musical Instruments)
>
>  Sep 17, 2021, 9:14 GMT+1
> Hi Tim,
>
> Thanks for reporting this to us. 
>
> Regarding the CC60 and the bass, it's probably best if we get these
> two back for credit/replacements.
>
> Regarding the Gretsch, I can offer 15% credit on this if you're happy
> to keep the guitar as it is?
>
> Let me know your thoughts and I'll action accordingly.
>
> Best regards,
>
> George - Customer Service
>
>  COVENTRY
>
>  Sep 16, 2021, 15:42 GMT+1
>
> Hi,
>
> We had a delivery yesterday and there are a few damaged guitars, to
> honest I'm surprised there is only 3 damaged with the bad condition 
> of
> all the boxes that arrive!
> CC60-SCE LH S/N IPS210507016 damage on the top edge.
> G5622 S/N CYGC21050812 damage to the top edge.
> Affinity PJ bass S/N ICSF21025684 damage to the top edge
>
> Can we get replacements please
>
> Regards
>
> Tim.
> Express Music
> 196 - 204 Binley Road
> Coventry
> CV3 1HG
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> Your request (402231) has been updated. To add additional comments,
> reply to this email.
>
> 0333 200 8760 (Sales Team)
>
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