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Tue, 21 Apr 2026 15:11:34 +0000 (UTC)
Date: Tue, 21 Apr 2026 15:11:34 +0000
From: "Rafael Berlanga (Fender Musical Instruments EMEA)" <fenderemeaservice@fender.com>
Reply-To: Fender Musical Instruments EMEA <fenderemeaservice@fender.com>
To: Express Music <hello@expressmusic.co.uk>
Message-ID: <VLDWJ6017M5_69e793a64d2dc_af3e9d8060f993_sprut@zendesk.com>
In-Reply-To: <0100019da01bdab1-18cbac84-f0d9-49b7-9011-c40b01a42163-000000@email.amazonses.com>
<VLDWJ6017M5_69e78753bd3e9_2f60baac172143_sprut@zendesk.com>
References: <VLDWJ6017M5@zendesk.com>
<VLDWJ6017M5_69e78753bd3e9_2f60baac172143_sprut@zendesk.com>
<VLDWJ6017M5_69e5ef159f529_38517ffbbc6336_sprut@zendesk.com>
<0100019da01bdab1-18cbac84-f0d9-49b7-9011-c40b01a42163-000000@email.amazonses.com>
<195d840d687963bd7557e7cd2203f68a@expressmusic.co.uk>
<71c3f9e59ab7656fe6f3e70093319723@expressmusic.co.uk>
Subject: [Fender Musical Instruments] Re: New Inquiry From Dealer Portal -
~0001106436 ~GB ~H4
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##- Please type your reply above this line -##
----------------------------------------------
Rafael Berlanga, 21 Apr 2026, 16:11 BST
Hi Tim,
Thank you for reporting this to us. A credit of 30 % will be issued.
The issue has been logged under internal reference number Query 20032728.=
This is the reference number that will be visible on your credit note.
If you have any questions or concerns please do not hesitate to get in to=
uch.
Kind regards,
Rafael
----------------------------------------------
Express Music, 21 Apr 2026, 15:38 BST
This email originated from outside of the organization. Do not click link=
s, open attachments or reply, unless you were expecting the email and kno=
w the content is safe.
Hi Rafael, yes that's fine, we'll keep them with the 30% off.
Regards.
Tim.
On 2026-04-21 15:18, Rafael Berlanga (Fender Musical Instruments EMEA) =
wrote:
----------------------------------------------
Rafael Berlanga, 21 Apr 2026, 15:18 BST
Hi team,
Thanks for the information. Would you keep it for a 30 percent discount? =
Please, let me know.
Best,
Rafael
----------------------------------------------
Express Music, 21 Apr 2026, 14:46 BST
This email originated from outside of the organization. Do not click link=
s, open attachments or reply, unless you were expecting the email and kno=
w the content is safe.
Hi Rafael,
No signs of damage on either box, here's some images of both.
Regards.
Tim.
On 2026-04-20 10:17, Rafael Berlanga (Fender Musical Instruments EMEA) =
wrote:
Attachment(s):
IMG_3195.jpeg - https://fenderemea.zendesk.com/attachments/token/pRqD9MlT=
1uJe8QXF9qNJjcF9q/?name=3DIMG_3195.jpegIMG_3196.jpeg - https://fenderemea=
.zendesk.com/attachments/token/qKJF6eIOJ2m8USobJV3ZdCJhC/?name=3DIMG_3196=
.jpeg
----------------------------------------------
Rafael Berlanga, 20 Apr 2026, 10:17 BST
Hi team,
Thanks for your email. Please, could you confirm if there are any signs o=
f damage in transit in the box? If that is the case, please, could you se=
nd us some pictures?
Best,
Rafael
----------------------------------------------
Noreply Dealerportal, 18 Apr 2026, 11:21 BST
This email originated from outside of the organization. Do not click link=
s, open attachments or reply, unless you were expecting the email and kno=
w the content is safe.
A new inquiry has been submitted through the dealer portal. The following=
information was collected:
**Field** **Entry**
**Account Name** Express Music M.L.C Ltd
**Account Number** 0001106436
**First Name** Philip
**Last Name** Graham
**Email** hello@expressmusic.co.uk
**Phone**
**Option 1** I need to return an item
**Does the item have a serial #?** Yes
**Serial #** CYN2310996
**Brand** Fender
**Model #** 0970450590
**Model Name** AVALON TENOR UKE, CHY WN
**Invoice #** null
**Quantity** 1
**Issue Category** Cosmetic
**Issue Filename** CYN2310996_1
**Issue Description** Dinks on the top
**Ownership** Shop
**Purchase Date** 2026-04-16T23:00:00.000Z
**Fault Confirmation** Product received with Visible Damage
Attachment(s):
CYN2310996_1.jpeg - https://fenderemea.zendesk.com/attachments/token/YW46=
biaEcRgdLWxLeFoa2igTz/?name=3DCYN2310996_1.jpeg
Your request (799433) has been updated. To add additional comments, reply=
to this email.
Online Support:
- Fender Dealer Portal - https://dealer.fender.com/login
- Fender Customer Support Portal - https://support.fender.com/en-US/
Fender Europe Ltd - Leo House, Birches Industrial Estate, East Grinstead,=
West Sussex, RH19 1QZ. Company n=C2=B0 3127180
--------------------------------
This email is a service from Fender Musical Instruments.
[VLDWJ6-017M5]=
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<p dir=3D"ltr"></p><div style=3D"margin-top: 25px" data-version=3D"2"=
><table class=3D"zd-liquid-comment" width=3D"100%" cellpadding=3D"0" cell=
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th=3D"100%" style=3D"padding: 15px 0; border-top: 1px dotted #c5c5c5;"> =
<table width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0=
" style=3D"table-layout:fixed;" role=3D"presentation"> <tbody><tr>=
<td valign=3D"top" style=3D"padding: 0 15px 0 15px;=
width: 40px;"> <img width=3D"40" height=3D"40" alt=3D"" sty=
le=3D"height: auto; line-height: 100%; outline: none; text-decoration: no=
ne; -webkit-border-radius: 5px; -moz-border-radius: 5px; border-radius: 5=
px;" src=3D"https://fenderemea.zendesk.com/system/photos/360560445798/fen=
der-red-large.jpg"> </td> <td width=3D"100%=
" style=3D"padding: 0; margin: 0;" valign=3D"top"> <p style=3D=
"font-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verdana,=
Tahoma,sans-serif; font-size: 15px; line-height: 18px; margin-bottom: 0; =
margin-top: 0; padding: 0; color:#1b1d1e;" dir=3D"ltr"> =
<strong>Rafael Berlanga</strong> (Fender Mu=
sical Instruments) </p> =
<p style=3D"font-family:'Lucida Grande','Lucida Sans Unicode','Lucida =
Sans',Verdana,Tahoma,sans-serif; font-size: 13px; line-height: 25px; marg=
in-bottom: 15px; margin-top: 0; padding: 0; color:#bbbbbb;" dir=3D"ltr"> =
21 Apr 2026, 16:11 BST </p> =
<div class=3D"zd-comment" dir=3D"auto" style=3D"color: #2b2=
e2f; line-height: 22px; margin: 15px 0;">Hi Tim, <br><br>Thank you f=
or reporting this to us. A credit of 30 % will be issued.<br><br>The issu=
e has been logged under internal reference number Query 20032728. This is=
the reference number that will be visible on your credit note.<br><br>If=
you have any questions or concerns please do not hesitate to get in touc=
h.<br><br>Kind regards,<br> <br><div class=3D"signature"><p dir=3D"l=
tr" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0;">Rafael</=
p></div></div><p dir=3D"ltr"> </p></td> </tr>=
</tbody></table> </td> </tr></tbody></table><p dir=3D"ltr"></p>=
<table class=3D"zd-liquid-comment" width=3D"100%" cellpadding=3D"0" cells=
pacing=3D"0" border=3D"0" role=3D"presentation"> <tbody><tr> <td widt=
h=3D"100%" style=3D"padding: 15px 0; border-top: 1px dotted #c5c5c5;"> =
<table width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0"=
style=3D"table-layout:fixed;" role=3D"presentation"> <tbody><tr> =
<td valign=3D"top" style=3D"padding: 0 15px 0 15px; =
width: 40px;"> <img width=3D"40" height=3D"40" alt=3D"" styl=
e=3D"height: auto; line-height: 100%; outline: none; text-decoration: non=
e; -webkit-border-radius: 5px; -moz-border-radius: 5px; border-radius: 5p=
x;" src=3D"https://fenderemea.zendesk.com/images/2016/default-avatar-80.p=
ng"> </td> <td width=3D"100%" style=3D"padd=
ing: 0; margin: 0;" valign=3D"top"> <p style=3D"font-family:'L=
ucida Grande','Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-ser=
if; font-size: 15px; line-height: 18px; margin-bottom: 0; margin-top: 0; =
padding: 0; color:#1b1d1e;" dir=3D"ltr"> <st=
rong>Express Music</strong> </p> <p s=
tyle=3D"font-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',V=
erdana,Tahoma,sans-serif; font-size: 13px; line-height: 25px; margin-bott=
om: 15px; margin-top: 0; padding: 0; color:#bbbbbb;" dir=3D"ltr"> =
21 Apr 2026, 15:38 BST </p> =
<div class=3D"zd-comment" dir=3D"auto" style=3D"color: #2b2e2f; li=
ne-height: 22px; margin: 15px 0;"><p dir=3D"ltr" style=3D"color: #2b2e2f;=
line-height: 22px; margin: 15px 0;">This email originated from outside o=
f the organization. Do not click links, open attachments or reply, unless=
you were expecting the email and know the content is safe.</p><p dir=3D"=
ltr" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0;">Hi Rafa=
el, yes that's fine, we'll keep them with the 30% off.</p><p dir=3D"ltr" =
style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0;">Regards.<br>=
Tim.</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; margin=
: 15px 0;">On 2026-04-21 15:18, Rafael Berlanga (Fender Musical Instrumen=
ts EMEA) <br>wrote:</p></div> </td> </tr> =
</tbody></table> </td> </tr></tbody></table><p dir=3D"ltr"></p><tab=
le class=3D"zd-liquid-comment" width=3D"100%" cellpadding=3D"0" cellspaci=
ng=3D"0" border=3D"0" role=3D"presentation"> <tbody><tr> <td width=3D=
"100%" style=3D"padding: 15px 0; border-top: 1px dotted #c5c5c5;"> <=
table width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" sty=
le=3D"table-layout:fixed;" role=3D"presentation"> <tbody><tr> =
<td valign=3D"top" style=3D"padding: 0 15px 0 15px; widt=
h: 40px;"> <img width=3D"40" height=3D"40" alt=3D"" style=3D=
"height: auto; line-height: 100%; outline: none; text-decoration: none; -=
webkit-border-radius: 5px; -moz-border-radius: 5px; border-radius: 5px;" =
src=3D"https://fenderemea.zendesk.com/system/photos/360560445798/fender-r=
ed-large.jpg"> </td> <td width=3D"100%" sty=
le=3D"padding: 0; margin: 0;" valign=3D"top"> <p style=3D"font=
-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verdana,Tahom=
a,sans-serif; font-size: 15px; line-height: 18px; margin-bottom: 0; margi=
n-top: 0; padding: 0; color:#1b1d1e;" dir=3D"ltr"> =
<strong>Rafael Berlanga</strong> (Fender Musical=
Instruments) </p> <p=
style=3D"font-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans'=
,Verdana,Tahoma,sans-serif; font-size: 13px; line-height: 25px; margin-bo=
ttom: 15px; margin-top: 0; padding: 0; color:#bbbbbb;" dir=3D"ltr"> =
21 Apr 2026, 15:18 BST </p> =
<div class=3D"zd-comment" dir=3D"auto" style=3D"color: #2b2e2f; =
line-height: 22px; margin: 15px 0;">Hi team, <br> <br>Thanks fo=
r the information. Would you keep it for a 30 percent discount? Please, l=
et me know. <br> <br>Best,<br><div class=3D"signature"><p dir=3D=
"ltr" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0;">Rafael=
</p></div></div><p dir=3D"ltr"> </p></td> </t=
r> </tbody></table> </td> </tr></tbody></table><p dir=3D"ltr"></=
p><table class=3D"zd-liquid-comment" width=3D"100%" cellpadding=3D"0" cel=
lspacing=3D"0" border=3D"0" role=3D"presentation"> <tbody><tr> <td wi=
dth=3D"100%" style=3D"padding: 15px 0; border-top: 1px dotted #c5c5c5;"> =
<table width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"=
0" style=3D"table-layout:fixed;" role=3D"presentation"> <tbody><tr=
> <td valign=3D"top" style=3D"padding: 0 15px 0 15px=
; width: 40px;"> <img width=3D"40" height=3D"40" alt=3D"" st=
yle=3D"height: auto; line-height: 100%; outline: none; text-decoration: n=
one; -webkit-border-radius: 5px; -moz-border-radius: 5px; border-radius: =
5px;" src=3D"https://fenderemea.zendesk.com/images/2016/default-avatar-80=
.png"> </td> <td width=3D"100%" style=3D"pa=
dding: 0; margin: 0;" valign=3D"top"> <p style=3D"font-family:=
'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-s=
erif; font-size: 15px; line-height: 18px; margin-bottom: 0; margin-top: 0=
; padding: 0; color:#1b1d1e;" dir=3D"ltr"> <=
strong>Express Music</strong> </p> <p=
style=3D"font-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans'=
,Verdana,Tahoma,sans-serif; font-size: 13px; line-height: 25px; margin-bo=
ttom: 15px; margin-top: 0; padding: 0; color:#bbbbbb;" dir=3D"ltr"> =
21 Apr 2026, 14:46 BST </p> =
<div class=3D"zd-comment" dir=3D"auto" style=3D"color: #2b2e2f; =
line-height: 22px; margin: 15px 0;"><p dir=3D"ltr" style=3D"color: #2b2e2=
f; line-height: 22px; margin: 15px 0;">This email originated from outside=
of the organization. Do not click links, open attachments or reply, unle=
ss you were expecting the email and know the content is safe.</p><p dir=3D=
"ltr" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0;">Hi Raf=
ael,</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; margin=
: 15px 0;">No signs of damage on either box, here's some images of both.<=
/p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; margin: 15p=
x 0;">Regards.<br>Tim.</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-he=
ight: 22px; margin: 15px 0;">On 2026-04-20 10:17, Rafael Berlanga (Fender=
Musical Instruments EMEA) <br>wrote:</p></div> <p=
style=3D"line-height: 22px; font-family:'Lucida Grande','Lucida Sans Uni=
code','Lucida Sans',Verdana,Tahoma,sans-serif; margin-top: 15px; margin-b=
ottom: 15px; font-size: 14px; color:#333333;" dir=3D"ltr"> A=
ttachment(s)<br> <a href=3D"https://fenderem=
ea.zendesk.com/attachments/token/pRqD9MlT1uJe8QXF9qNJjcF9q/?name=3DIMG_31=
95.jpeg">IMG_3195.jpeg</a><br> <a href=3D"ht=
tps://fenderemea.zendesk.com/attachments/token/qKJF6eIOJ2m8USobJV3ZdCJhC/=
?name=3DIMG_3196.jpeg">IMG_3196.jpeg</a><br> </p=
> </td> </tr> </tbody></table> </td> =
</tr></tbody></table><p dir=3D"ltr"></p><table class=3D"zd-liquid-commen=
t" width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" role=3D=
"presentation"> <tbody><tr> <td width=3D"100%" style=3D"padding: 15px=
0; border-top: 1px dotted #c5c5c5;"> <table width=3D"100%" cellpadd=
ing=3D"0" cellspacing=3D"0" border=3D"0" style=3D"table-layout:fixed;" ro=
le=3D"presentation"> <tbody><tr> <td valign=3D=
"top" style=3D"padding: 0 15px 0 15px; width: 40px;"> <img w=
idth=3D"40" height=3D"40" alt=3D"" style=3D"height: auto; line-height: 10=
0%; outline: none; text-decoration: none; -webkit-border-radius: 5px; -mo=
z-border-radius: 5px; border-radius: 5px;" src=3D"https://fenderemea.zend=
esk.com/system/photos/360560445798/fender-red-large.jpg"> </td=
> <td width=3D"100%" style=3D"padding: 0; margin: 0;" =
valign=3D"top"> <p style=3D"font-family:'Lucida Grande','Lucid=
a Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; font-size: 15px;=
line-height: 18px; margin-bottom: 0; margin-top: 0; padding: 0; color:#1=
b1d1e;" dir=3D"ltr"> <stro=
ng>Rafael Berlanga</strong> (Fender Musical Instruments) =
</p> <p style=3D"font-family:'Lucida =
Grande','Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; fo=
nt-size: 13px; line-height: 25px; margin-bottom: 15px; margin-top: 0; pad=
ding: 0; color:#bbbbbb;" dir=3D"ltr"> 20 Apr 2026, 10:17 BST=
</p> <div class=3D"zd-comm=
ent" dir=3D"auto" style=3D"color: #2b2e2f; line-height: 22px; margin: 15p=
x 0;">Hi team, <br> <br>Thanks for your email. Please, could yo=
u confirm if there are any signs of damage in transit in the box? If that=
is the case, please, could you send us some pictures? <br> <br=
>Best,<br><div class=3D"signature"><p dir=3D"ltr" style=3D"color: #2b2e2f=
; line-height: 22px; margin: 15px 0;">Rafael</p></div></div><p dir=3D"ltr=
"> </p></td> </tr> </tbody></table> <=
/td> </tr></tbody></table><p dir=3D"ltr"></p><table class=3D"zd-liquid-c=
omment" width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" r=
ole=3D"presentation"> <tbody><tr> <td width=3D"100%" style=3D"padding=
: 15px 0; border-top: 1px dotted #c5c5c5;"> <table width=3D"100%" ce=
llpadding=3D"0" cellspacing=3D"0" border=3D"0" style=3D"table-layout:fixe=
d;" role=3D"presentation"> <tbody><tr> <td va=
lign=3D"top" style=3D"padding: 0 15px 0 15px; width: 40px;"> =
<img width=3D"40" height=3D"40" alt=3D"" style=3D"height: auto; line-hei=
ght: 100%; outline: none; text-decoration: none; -webkit-border-radius: 5=
px; -moz-border-radius: 5px; border-radius: 5px;" src=3D"https://fenderem=
ea.zendesk.com/images/2016/default-avatar-80.png"> </td> =
<td width=3D"100%" style=3D"padding: 0; margin: 0;" valign=3D=
"top"> <p style=3D"font-family:'Lucida Grande','Lucida Sans Un=
icode','Lucida Sans',Verdana,Tahoma,sans-serif; font-size: 15px; line-hei=
ght: 18px; margin-bottom: 0; margin-top: 0; padding: 0; color:#1b1d1e;" d=
ir=3D"ltr"> <strong>Noreply Dealerportal</st=
rong> </p> <p style=3D"font-family:'L=
ucida Grande','Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-ser=
if; font-size: 13px; line-height: 25px; margin-bottom: 15px; margin-top: =
0; padding: 0; color:#bbbbbb;" dir=3D"ltr"> 18 Apr 2026, 11:=
21 BST </p> <div class=3D"z=
d-comment zd-comment-pre-styled" dir=3D"auto"><div style=3D"background-co=
lor: yellow; color: red; padding: 10px; border: 2px solid red;">
This email originated from outside of the organization. Do not click link=
s, open attachments or reply, unless you were expecting the email and kno=
w the content is safe.
</div><br><br><p dir=3D"ltr">A new inquiry has been submitted through the=
dealer portal. The following information was collected:</p><br><table bo=
rder=3D"" style=3D"border-collapse: collapse; border-right-width: 2px; bo=
rder-right-color: #d0d0d0; border-right-style: solid; border-bottom-width=
: 2px; border-bottom-color: #d0d0d0; border-bottom-style: solid;"><tbody>=
<tr style=3D"text-decoration: underline;"><td style=3D"width: 150px; bord=
er-left-width: 2px; border-left-color: #d0d0d0; border-left-style: solid;=
border-top-width: 2px; border-top-color: #d0d0d0; border-top-style: soli=
d; max-width: 300px; padding: 10px;"><strong>Field</strong></td><td style=
=3D"border-left-width: 2px; border-left-color: #d0d0d0; border-left-style=
: solid; border-top-width: 2px; border-top-color: #d0d0d0; border-top-sty=
le: solid; max-width: 300px; padding: 10px;"><strong>Entry</strong></td><=
/tr><tr style=3D"background-color: #f5f5f5; background-color: #f5f5f5"><t=
d style=3D"border-left-width: 2px; border-left-color: #d0d0d0; border-lef=
t-style: solid; border-top-width: 2px; border-top-color: #d0d0d0; border-=
top-style: solid; max-width: 300px; padding: 10px;"><strong>Account Name<=
/strong></td><td style=3D"border-left-width: 2px; border-left-color: #d0d=
0d0; border-left-style: solid; border-top-width: 2px; border-top-color: #=
d0d0d0; border-top-style: solid; max-width: 300px; padding: 10px;">Expres=
s Music M.L.C Ltd</td></tr><tr><td style=3D"border-left-width: 2px; borde=
r-left-color: #d0d0d0; border-left-style: solid; border-top-width: 2px; b=
order-top-color: #d0d0d0; border-top-style: solid; max-width: 300px; padd=
ing: 10px;"><strong>Account Number</strong></td><td style=3D"border-left-=
width: 2px; border-left-color: #d0d0d0; border-left-style: solid; border-=
top-width: 2px; border-top-color: #d0d0d0; border-top-style: solid; max-w=
idth: 300px; padding: 10px;">0001106436</td></tr><tr style=3D"background-=
color: #f5f5f5; background-color: #f5f5f5"><td style=3D"border-left-width=
: 2px; border-left-color: #d0d0d0; border-left-style: solid; border-top-w=
idth: 2px; border-top-color: #d0d0d0; border-top-style: solid; max-width:=
300px; padding: 10px;"><strong>First Name</strong></td><td style=3D"bord=
er-left-width: 2px; border-left-color: #d0d0d0; border-left-style: solid;=
border-top-width: 2px; border-top-color: #d0d0d0; border-top-style: soli=
d; max-width: 300px; padding: 10px;">Philip</td></tr><tr><td style=3D"bor=
der-left-width: 2px; border-left-color: #d0d0d0; border-left-style: solid=
; border-top-width: 2px; border-top-color: #d0d0d0; border-top-style: sol=
id; max-width: 300px; padding: 10px;"><strong>Last Name</strong></td><td =
style=3D"border-left-width: 2px; border-left-color: #d0d0d0; border-left-=
style: solid; border-top-width: 2px; border-top-color: #d0d0d0; border-to=
p-style: solid; max-width: 300px; padding: 10px;">Graham</td></tr><tr sty=
le=3D"background-color: #f5f5f5; background-color: #f5f5f5"><td style=3D"=
border-left-width: 2px; border-left-color: #d0d0d0; border-left-style: so=
lid; border-top-width: 2px; border-top-color: #d0d0d0; border-top-style: =
solid; max-width: 300px; padding: 10px;"><strong>Email</strong></td><td s=
tyle=3D"border-left-width: 2px; border-left-color: #d0d0d0; border-left-s=
tyle: solid; border-top-width: 2px; border-top-color: #d0d0d0; border-top=
-style: solid; max-width: 300px; padding: 10px;">hello@expressmusic.co.uk=
</td></tr><tr><td style=3D"border-left-width: 2px; border-left-color: #d0=
d0d0; border-left-style: solid; border-top-width: 2px; border-top-color: =
#d0d0d0; border-top-style: solid; max-width: 300px; padding: 10px;"><stro=
ng>Phone</strong></td><td style=3D"border-left-width: 2px; border-left-co=
lor: #d0d0d0; border-left-style: solid; border-top-width: 2px; border-top=
-color: #d0d0d0; border-top-style: solid; max-width: 300px; padding: 10px=
;"></td></tr><tr style=3D"background-color: #f5f5f5; background-color: #f=
5f5f5"><td style=3D"border-left-width: 2px; border-left-color: #d0d0d0; b=
order-left-style: solid; border-top-width: 2px; border-top-color: #d0d0d0=
; border-top-style: solid; max-width: 300px; padding: 10px;"><strong>Opti=
on 1</strong></td><td style=3D"border-left-width: 2px; border-left-color:=
#d0d0d0; border-left-style: solid; border-top-width: 2px; border-top-col=
or: #d0d0d0; border-top-style: solid; max-width: 300px; padding: 10px;">I=
need to return an item</td></tr><tr><td style=3D"border-left-width: 2px;=
border-left-color: #d0d0d0; border-left-style: solid; border-top-width: =
2px; border-top-color: #d0d0d0; border-top-style: solid; max-width: 300px=
; padding: 10px;"><strong>Does the item have a serial #?</strong></td><td=
style=3D"border-left-width: 2px; border-left-color: #d0d0d0; border-left=
-style: solid; border-top-width: 2px; border-top-color: #d0d0d0; border-t=
op-style: solid; max-width: 300px; padding: 10px;">Yes</td></tr><tr style=
=3D"background-color: #f5f5f5; background-color: #f5f5f5"><td style=3D"bo=
rder-left-width: 2px; border-left-color: #d0d0d0; border-left-style: soli=
d; border-top-width: 2px; border-top-color: #d0d0d0; border-top-style: so=
lid; max-width: 300px; padding: 10px;"><strong>Serial #</strong></td><td =
style=3D"border-left-width: 2px; border-left-color: #d0d0d0; border-left-=
style: solid; border-top-width: 2px; border-top-color: #d0d0d0; border-to=
p-style: solid; max-width: 300px; padding: 10px;">CYN2310996</td></tr><tr=
><td style=3D"border-left-width: 2px; border-left-color: #d0d0d0; border-=
left-style: solid; border-top-width: 2px; border-top-color: #d0d0d0; bord=
er-top-style: solid; max-width: 300px; padding: 10px;"><strong>Brand</str=
ong></td><td style=3D"border-left-width: 2px; border-left-color: #d0d0d0;=
border-left-style: solid; border-top-width: 2px; border-top-color: #d0d0=
d0; border-top-style: solid; max-width: 300px; padding: 10px;">Fender</td=
></tr><tr style=3D"background-color: #f5f5f5; background-color: #f5f5f5">=
<td style=3D"border-left-width: 2px; border-left-color: #d0d0d0; border-l=
eft-style: solid; border-top-width: 2px; border-top-color: #d0d0d0; borde=
r-top-style: solid; max-width: 300px; padding: 10px;"><strong>Model #</st=
rong></td><td style=3D"border-left-width: 2px; border-left-color: #d0d0d0=
; border-left-style: solid; border-top-width: 2px; border-top-color: #d0d=
0d0; border-top-style: solid; max-width: 300px; padding: 10px;">097045059=
0</td></tr><tr><td style=3D"border-left-width: 2px; border-left-color: #d=
0d0d0; border-left-style: solid; border-top-width: 2px; border-top-color:=
#d0d0d0; border-top-style: solid; max-width: 300px; padding: 10px;"><str=
ong>Model Name</strong></td><td style=3D"border-left-width: 2px; border-l=
eft-color: #d0d0d0; border-left-style: solid; border-top-width: 2px; bord=
er-top-color: #d0d0d0; border-top-style: solid; max-width: 300px; padding=
: 10px;">AVALON TENOR UKE, CHY WN</td></tr><tr style=3D"background-color:=
#f5f5f5; background-color: #f5f5f5"><td style=3D"border-left-width: 2px;=
border-left-color: #d0d0d0; border-left-style: solid; border-top-width: =
2px; border-top-color: #d0d0d0; border-top-style: solid; max-width: 300px=
; padding: 10px;"><strong>Invoice #</strong></td><td style=3D"border-left=
-width: 2px; border-left-color: #d0d0d0; border-left-style: solid; border=
-top-width: 2px; border-top-color: #d0d0d0; border-top-style: solid; max-=
width: 300px; padding: 10px;">null</td></tr><tr><td style=3D"border-left-=
width: 2px; border-left-color: #d0d0d0; border-left-style: solid; border-=
top-width: 2px; border-top-color: #d0d0d0; border-top-style: solid; max-w=
idth: 300px; padding: 10px;"><strong>Quantity</strong></td><td style=3D"b=
order-left-width: 2px; border-left-color: #d0d0d0; border-left-style: sol=
id; border-top-width: 2px; border-top-color: #d0d0d0; border-top-style: s=
olid; max-width: 300px; padding: 10px;">1</td></tr><tr style=3D"backgroun=
d-color: #f5f5f5; background-color: #f5f5f5"><td style=3D"border-left-wid=
th: 2px; border-left-color: #d0d0d0; border-left-style: solid; border-top=
-width: 2px; border-top-color: #d0d0d0; border-top-style: solid; max-widt=
h: 300px; padding: 10px;"><strong>Issue Category</strong></td><td style=3D=
"border-left-width: 2px; border-left-color: #d0d0d0; border-left-style: s=
olid; border-top-width: 2px; border-top-color: #d0d0d0; border-top-style:=
solid; max-width: 300px; padding: 10px;">Cosmetic</td></tr><tr><td style=
=3D"border-left-width: 2px; border-left-color: #d0d0d0; border-left-style=
: solid; border-top-width: 2px; border-top-color: #d0d0d0; border-top-sty=
le: solid; max-width: 300px; padding: 10px;"><strong>Issue Filename</stro=
ng></td><td style=3D"border-left-width: 2px; border-left-color: #d0d0d0; =
border-left-style: solid; border-top-width: 2px; border-top-color: #d0d0d=
0; border-top-style: solid; max-width: 300px; padding: 10px;">CYN2310996_=
1</td></tr><tr style=3D"background-color: #f5f5f5; background-color: #f5f=
5f5"><td style=3D"border-left-width: 2px; border-left-color: #d0d0d0; bor=
der-left-style: solid; border-top-width: 2px; border-top-color: #d0d0d0; =
border-top-style: solid; max-width: 300px; padding: 10px;"><strong>Issue =
Description</strong></td><td style=3D"border-left-width: 2px; border-left=
-color: #d0d0d0; border-left-style: solid; border-top-width: 2px; border-=
top-color: #d0d0d0; border-top-style: solid; max-width: 300px; padding: 1=
0px;">Dinks on the top</td></tr><tr><td style=3D"border-left-width: 2px; =
border-left-color: #d0d0d0; border-left-style: solid; border-top-width: 2=
px; border-top-color: #d0d0d0; border-top-style: solid; max-width: 300px;=
padding: 10px;"><strong>Ownership</strong></td><td style=3D"border-left-=
width: 2px; border-left-color: #d0d0d0; border-left-style: solid; border-=
top-width: 2px; border-top-color: #d0d0d0; border-top-style: solid; max-w=
idth: 300px; padding: 10px;">Shop</td></tr><tr style=3D"background-color:=
#f5f5f5; background-color: #f5f5f5"><td style=3D"border-left-width: 2px;=
border-left-color: #d0d0d0; border-left-style: solid; border-top-width: =
2px; border-top-color: #d0d0d0; border-top-style: solid; max-width: 300px=
; padding: 10px;"><strong>Purchase Date</strong></td><td style=3D"border-=
left-width: 2px; border-left-color: #d0d0d0; border-left-style: solid; bo=
rder-top-width: 2px; border-top-color: #d0d0d0; border-top-style: solid; =
max-width: 300px; padding: 10px;">2026-04-16T23:00:00.000Z</td></tr><tr><=
td style=3D"border-left-width: 2px; border-left-color: #d0d0d0; border-le=
ft-style: solid; border-top-width: 2px; border-top-color: #d0d0d0; border=
-top-style: solid; max-width: 300px; padding: 10px;"><strong>Fault Confir=
mation</strong></td><td style=3D"border-left-width: 2px; border-left-colo=
r: #d0d0d0; border-left-style: solid; border-top-width: 2px; border-top-c=
olor: #d0d0d0; border-top-style: solid; max-width: 300px; padding: 10px;"=
>Product received with Visible Damage</td></tr></tbody></table><br><br></=
div><p dir=3D"ltr"> </p><p style=3D"line-height: 2=
2px; font-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verd=
ana,Tahoma,sans-serif; margin-top: 15px; margin-bottom: 15px; font-size: =
14px; color:#333333;" dir=3D"ltr"> Attachment(s)<br> =
<a href=3D"https://fenderemea.zendesk.com/attachmen=
ts/token/YW46biaEcRgdLWxLeFoa2igTz/?name=3DCYN2310996_1.jpeg">CYN2310996_=
1.jpeg</a><br> </p> </td> =
</tr> </tbody></table> </td> </tr></tbody></table></div><p=
dir=3D"ltr">Your request (799433) has been updated. To add additional co=
mments, reply to this email.</p><p dir=3D"ltr">Online Support:<br>- Fende=
r Dealer Portal - <a href=3D"https://dealer.fender.com/login" rel=3D"nore=
ferrer">https://dealer.fender.com/login</a><br>- Fender Customer Support =
Portal - <a href=3D"https://support.fender.com/en-US/" rel=3D"noreferrer"=
>https://support.fender.com/en-US/</a></p><p dir=3D"ltr">Fender Europe Lt=
d - Leo House, Birches Industrial Estate, East Grinstead, West Sussex, RH=
19 1QZ. Company n=C2=B0 3127180</p>
</div>
<div style=3D"padding: 10px ; line-height: 18px; font-family: 'Lucida G=
rande',Verdana,Arial,sans-serif; font-size: 12px; color: #aaaaaa;
margin: 10px 0 14px 0; padding-top: 10px; border-top: 1px solid #eeee=
ee;">
=
<b>Fender EMEA</b> - Please visit <a href=3D"www.fender.com">Fender.co=
m</a> for the full range of Fender products
<img scr=3D"https://p3.zdassets.com/hc/theme_assets/1797108/1150001364=
45/Fender_logo.png">
=
</div>
<span style=3D"color:#FFFFFF" aria-hidden=3D"true" class=3D"zd_encoded_id=
">[VLDWJ6-017M5]</span>
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