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Date: Tue, 24 Mar 2020 12:01:35 +0000
From: Express Music <coventry@expressmusic.co.uk>
To: john crook <johncrook@outlook.com>
Subject: Re: Express Music Enquiry - 3988
In-Reply-To: <AM6PR06MB50782858C5FCF144599096EDA5F10@AM6PR06MB5078.eurprd06.prod.outlook.com>
References: <A6599DFF20924EFCA7F5BB2E992950BB@itpartnership.com>,<1885d175ddf6165b9222fe2b7553fe0a@expressmusic.co.uk>
<AM6PR06MB5078EAD59A872DBD5ACE208AA5FB0@AM6PR06MB5078.eurprd06.prod.outlook.com>,<760f5a683f7d37640fd2be4b0b982e68@expressmusic.co.uk>
<AM6PR06MB5078E414E21AB0DA8612F097A5FB0@AM6PR06MB5078.eurprd06.prod.outlook.com>,<af597d22c6533360dde18a7ed143dc6f@expressmusic.co.uk>
<AM6PR06MB5078BEE0B70127AB1ACBD186A5F90@AM6PR06MB5078.eurprd06.prod.outlook.com>,<681dfc25ec042eae821072875c51d6e6@expressmusic.co.uk>
<AM6PR06MB50782858C5FCF144599096EDA5F10@AM6PR06MB5078.eurprd06.prod.outlook.com>
Message-ID: <da45e9b620a5fb1a42a1a5df7add0ff5@expressmusic.co.uk>
X-Sender: coventry@expressmusic.co.uk
User-Agent: Roundcube Webmail/0.8.1
Morning John,
Yes we have processed the refund.
Transaction Summary
Successfully authorised transaction.
Customer name Mr John Julian
Customer email johncrook@outlook.com
Completed 16/03/2020 15:53:33.593
Amount(Inc. Surcharge) 34.90 - GBP
Surcharge 0.00 - GBP
Description My Sage Pay REFUND Payment Request by Phil
Sage Pay unique ID B5717D24-2DF6-F07B-52A4-8711C229B6BD
Let us know if it still hasn't appeared in the next couple of days.
Kind Regards,
Harriet
Express Music
196 - 204 Binley Road
Coventry
CV3 1HG
On 24/03/2020 07:33, john crook wrote:
> Hi
>
> I know things are s bit crazy atm but I was just wanting to check
> that the 10% refund has been issued? It doesnt seem to have reached
> my
> account yet.
>
> Get Outlook for Android [1]
>
> -------------------------
>
> FROM: Express Music <coventry@expressmusic.co.uk>
> SENT: Monday, March 16, 2020 3:52:22 PM
> TO: johncrook@outlook.com <johncrook@outlook.com>
> SUBJECT: Re: Express Music Enquiry - 3988
>
> Hi John,
>
> That's great we will get it issued for you today, and again I
> apologize
> for any inconvenience caused.
>
> ---
> Regards
>
> Express Music
> 196 - 204 Binley Road
> Coventry
> CV3 1HG
>
> On 16/03/2020 15:41, john crook wrote:
> > That's fine. I'll take 10% that's perfectly reasonable. Thank you.
> >
> > Get Outlook for Android [1]
> >
> > -------------------------
> >
> > FROM: Express Music <coventry@expressmusic.co.uk>
> > SENT: Monday, March 16, 2020 2:04:08 PM
> > TO: johncrook@outlook.com <johncrook@outlook.com>
> > SUBJECT: Re: Express Music Enquiry - 3988
> >
> > Hi John,
> >
> > We have been in contact with TNT and they have informed us that
> they
> > will not accept a claim in this case "the consignment was accepted
> > as
> > received complete and in good condition on delivery. When your
> > customer
> > signed for the goods, there was no indication that the outer
> carton
> > showed any signs of damage. Accordingly, if the items had been
> > dropped
> > or mishandled, I would expect there to be some form of evidence of
> > damage to the outer carton. The proof of delivery has been signed
> > for in
> > good condition and no indication that any external damage was
> > evident."
> >
> > As this is the case, the best we can do is offer you a %10 refund
> of
> > the value of the goods as a gesture of goodwill from ourselves.
> > Either
> > that or we will have the guitar back and issue you a refund.
> >
> > ---
> > Regards
> >
> > Express Music
> > 196 - 204 Binley Road
> > Coventry
> > CV3 1HG
> >
> > On 14/03/2020 20:55, john crook wrote:
> > > Get Outlook for Android [1]
> > >
> > > -------------------------
> > >
> > > FROM: Express Music <coventry@expressmusic.co.uk>
> > > SENT: Saturday, March 14, 2020 11:13:33 AM
> > > TO: johncrook@outlook.com <johncrook@outlook.com>
> > > SUBJECT: Re: Express Music Enquiry - 3988
> > >
> > > Ok, Thank you for sending this
> > >
> > > Is it possible to send us a picture of the box in full please as
> > we
> > > will need to make a claim for this as it looks like this was
> done
> > in
> > > transit.
> > > Those dents were not on the guitar when we shipped it as we
> would
> > > have
> > > noticed it whilst packing it up.
> > >
> > > Does the hole in the box line up with the damage on the guitar?
> > > ---
> > > Regards
> > >
> > > Express Music
> > > 196 - 204 Binley Road
> > > Coventry
> > > CV3 1HG
> > >
> > > On 14/03/2020 08:31, john crook wrote:
> > > > Hi
> > > >
> > > > Thanks for getting back to me so quickly
> > > >
> > > > Yes, now you mention it the box has a big nasty hole in it
> like
> > > > something has punched through it. That may well of caused the
> > > damage.
> > > >
> > > > Such a shame that they've damaged such a nice guitar.
> > > >
> > > > I've attached the pics as requested.
> > > >
> > > > Kind regards
> > > >
> > > > John
> > > >
> > > > Get Outlook for Android [1]
> > > >
> > > > -------------------------
> > > >
> > > > FROM: Express Music <coventry@expressmusic.co.uk>
> > > > SENT: Friday, March 13, 2020 9:58:12 AM
> > > > TO: johncrook@outlook.com <johncrook@outlook.com>
> > > > SUBJECT: Re: Express Music Enquiry - 3988
> > > >
> > > > Hi,
> > > >
> > > > That's unfortunate I'm sorry to hear that, I assume that it
> has
> > > take
> > > > some damage during shipping. Can you send me over some images
> of
> > > the
> > > > damage and the packaging and we can see what we can do for
> you.
> > > >
> > > > ---
> > > > Regards
> > > >
> > > > Express Music
> > > > 196 - 204 Binley Road
> > > > Coventry
> > > > CV3 1HG
> > > >
> > > > On 13/03/2020 04:44, Spacemanager1@outlo wrote:
> > > > > Name: john julian
> > > > >
> > > > > Address: 9
> > > > > Milton terrace
> > > > >
> > > > > Postcode: LS5 3JA
> > > > >
> > > > > Telephone: 07749663792
> > > > >
> > > > > Email: Spacemanager1@outlo
> > > > >
> > > > > Enquiry: Hello
> > > > >
> > > > > The schecter damien I bought from ypu a couple days ago has
> > > > arrived
> > > > > with significant damage not detailed in the website
> > description.
> > > > >
> > > > > I'm happy to keep the guitar but I think I should be offered
> a
> > > > > partial refund as the damage significantly effects the value
> > of
> > > > the
> > > > > guitar.
> > > > >
> > > > > There is a nasty chip on the side of the body. And a nasty
> > dent
> > > on
> > > > > the back.
> > > >
> > > >
> > > >
> > > > Links:
> > > > ------
> > > > [1] https://aka.ms/ghei36 [1] [1] [1]
> > >
> > >
> > >
> > > Links:
> > > ------
> > > [1] https://aka.ms/ghei36 [1] [1]
> >
> >
> >
> > Links:
> > ------
> > [1] https://aka.ms/ghei36 [1]
>
>
>
> Links:
> ------
> [1] https://aka.ms/ghei36