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Date: Fri, 30 Jun 2023 11:28:56 +0100
From: hello@expressmusic.co.uk
To: barryhooley <barryhooley@gmail.com>
Subject: Re: OM37
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Hi Barry,

Yes we understand your concerns and will seek some advice from Alister 
Atkin.

Your full refund for both the K24ce (done yesterday) and OM37(done 
today) have been processed from our end.

Kind Regards,
Tim

On 2023-06-30 11:17, barryhooley wrote:
> Hi,
> 
> Thanks for the update.
> 
> Unfortunately I'm not sure how to proceed. I think I need some input /
> assurances from Atkin before considering another instrument.
> 
> Has the refund for the Taylor been processed also?
> 
> Regards
> 
> Barry
> 
> Sent from Samsung Mobile on O2
> 
> -------- Original message --------
> From: hello@expressmusic.co.uk
> Date: 30/06/2023 11:07 (GMT+00:00)
> To: barryhooley@gmail.com
> Subject: OM37
> 
> Hi Barry,
> 
> Just letting you know we have received the OM37 back and are going to
> send it straight off to Atkin so they can get to the bottom of the
> problem.
> In the meantime, I will issue a refund for you today also as soon as
> we
> hear anything regarding the fault of the ETA of a replacement, we'll
> let
> you know.
> Please let me know if we can help with anything else.
> 
> Kind Regards.
> Tim.
> 
> Kind Regards,
> Phil, Tim & Harriet
> 
> Express Music
> B2 & B3 Quarry Park
> Old Milverton Lane
> Leamington Spa
> CV32 6RW
> 
> 01926 808982