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Date: Thu, 18 Jan 2024 13:20:11 +0000
From: hello@expressmusic.co.uk
To: Alan Bellamy <alan.bellamy@zen.co.uk>
Subject: Re: Express Music Experience Review
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 <A857D290-55F3-4E63-93D8-3635F482623A@zen.co.uk>
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Hi Alan,

We will get this sorted for you as soon as possible and reunited with 
your bass.

We have it boxed up safely and ready to leave here this afternoon. As 
and when we get any updates from Fender we will be in touch.

Sorry again for the hassle of having to drop it back to us yesterday.

Kind Regards,
Harriet, Phil & Tim
Express Music

On 2024-01-18 11:39, Alan Bellamy wrote:
> Hi guys,
> 
> Just a note to thank you very much for your help with my Fender Custom
> Shop jazz bass yesterday. Really appreciated the loan of a bass but
> looking forward to getting mine back!
> I hope that Fender are able to identify the problem and fix it. Look
> forward to hearing from you.
> Regards and thanks again.
> Alan
> 9 Herbert Street
> Cambridge CB4 1AG
> 07752 880245
> 
> Sent from my iPhone
> 
>> On 15 Jan 2024, at 14:52, Alan Bellamy <alan.bellamy@zen.co.uk>
>> wrote:
> 
>> Hi,
>> 
>> Hope thta you all managed to have a decent break over Christmas.
>> 
>> Sorry to trouble you but my Fender Custom Shop Jazz Bass , thta I
>> bought from you late last year, has developed a fault whihc is very
>> disappointing. The neck pickup isn’t working as it should - there
>> is virtually no output at all and there is a terrific earthing hum
>> when I turn off the bridge pickup and turn up the neck pickup. The
>> bridge pickup is working fine. I’ve taken a look at the wiring
>> under the control plate and I can’t see anything that looks out of
>> place.
>> 
>> The bass has been well looked after and has really only been used at
>> home and a single practice. I’ve got another practice on Monday
>> and obviously it’s not great that the fault has developed
>> literally overnight. The bass hasn’t been dropped or shaken and I
>> can’t see what has caused this. I’ve owned an awful lot of
>> basses in the past and have never experienced such a problem before
>> which is annoying as this is a premium Fender bass.
>> 
>> Obvioulsy it’s a long way for me to drive over to you and in any
>> event I’m not sure if you have in house electronics expertise to
>> hand … do you have any suggestions as to what this might be caused
>> by and is there anything that I can do here at home to sort it out?
>> 
>> Thanks for any help you can give.
>> 
>> Alan
>> 
>> Alan Bellamy9 Herbert Street
>> Cambridge CB4 1AG
>> mobile: 07752 880245
>> home: 01223 470686
>> email: alan.bellamy@zen.co.uk
>> 
>> On 20 Oct 2023, at 10:47, hello@expressmusic.co.uk wrote:
>> 
>> Good morning Alan,
>> 
>> We are so pleased you enjoyed your visit yesterday and thank you for
>> taking the time to write a lovely review of your experience.
>> 
>> Please let us know if we can do anything to help in the future.
>> 
>> Kind Regards,
>> Harriet, Phil & Tim
>> Express Music
>> 
>> On 2023-10-19 16:32, Alan Bellamy wrote:
>> Hello Harriet, Phil & Tim,
>> Thank you so much for looking after me today. I really enjoyed
>> visiting you and I’ll be back!
>> I’ve uploaded  review on Google and will upload one on Trustpilot
>> once I can find my log in details!
>> All the best and… thanks again!
>> Alan
>> Alan Bellamy9 Herbert Street
>> Cambridge CB4 1AG
>> mobile: 07752 880245
>> home: 01223 470686
>> email: alan.bellamy@zen.co.uk
>> On 19 Oct 2023, at 12:39, hello@expressmusic.co.uk wrote:
>> Hi Alan,
>> Thank you for coming to visit us today. Hopefully you have had a
>> smooth journey home by the time you read this email.
>> We are very happy you found yourself a bass that ticks all the
>> boxes.
>> Once we hear back from Custom Shop about the strings, we will let
>> you know.
>> If you do have time to leave us a review it would be much
>> appreciated.
>> Google link below:
>> https://g.page/r/CaZVU48XCpUnEB0/review
>> Trust Pilot below:
>> https://uk.trustpilot.com/evaluate/expressmusic.co.uk
>> Kind Regards,
>> Harriet, Phil & Tim
>> Express Music
>> Kind Regards,
>> Phil, Tim & Harriet
>> Express Music
>> B2 & B3 Quarry Park
>> Old Milverton Lane
>> Leamington Spa
>> CV32 6RW
>> 01926 808982