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Date: Thu, 22 Jul 2021 11:56:01 +0100
From: Express Music <coventry@expressmusic.co.uk>
To: Oliver Zehner <zehner@aon.at>
Subject: Re: Returning Fret-King Super-Matic / ATD
In-Reply-To: <3FC868FC-E76D-4606-BCBD-CF5BC92A84BC@aon.at>
References: <d2d572f5d5a8954ea47545c803da4abf@expressmusic.co.uk>
 <7B527DB4-76B6-4E6A-B074-EEE92BE1DBF7@aon.at>
 <6cbcf5ab819dbce56b0eeb656ae27f18@expressmusic.co.uk>
 <F0E77860-7D12-400B-9349-12E9D62C8D61@aon.at>
 <d21d21589447e9e0caec202bfe5fc612@expressmusic.co.uk>
 <AC32454C-F773-4BBC-A4CE-B8FA8AD14A24@aon.at>
 <ba06d35148f4aa7bb0520d9dbba9e9e2@expressmusic.co.uk>
 <3FC868FC-E76D-4606-BCBD-CF5BC92A84BC@aon.at>
Message-ID: <3e654fd4a0674c1c977d6f6dd3129e35@expressmusic.co.uk>
X-Sender: coventry@expressmusic.co.uk
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Hi Oliver,

We haven't received it yet. As soon as we do, we will let you know.

Kind Regards,
Harriet

Express Music
196 - 204 Binley Road
Coventry
CV3 1HG

On 22/07/2021 08:22, Oliver Zehner wrote:
> Dear Tim,
>
> have you received the parcel?
> Have you checked the guitar?
>
> Please refund my money,
> thank you in advance!
>
> Mit besten Empfehlungen,
> Oliver Zehner
>
> OLIVER ZEHNER CONSULTING & COACHING
> DIE MEHR-ALS-NUR-WERBEAGENTUR –
> INNOVATIVE MARKTKOMMUNIKATION,
> POSITIONIERUNG & BRANDING
>
> VIENNA & BARCELONA
> TEL.: +43 699 1920 4118
>
> OFFICE AUSTRIA:
> FLORIAN-TRAUTENBERGER-STR. 27
> 3002 PURKERSDORF BEI WIEN, AUSTRIA
>
> OFFICE SPAIN:
> BALMES 201, 3R 2A
> 08024 BARCELONA
>
> WWW.OLIVER-ZEHNER.COM [3]
> WWW.FACEBOOK.COM/OLIVER.ZEHNER [5]
>
>> Am 14.07.2021 um 14:05 schrieb Express Music 
>> <coventry@expressmusic.co.uk>:
>>
>> Hi Oliver,
>>
>> It's £40 each way. Just to confirm though, if the guitar is faulty 
>> these will not be charged to you. We will pay for this service :)
>>
>> Express Music
>> 196 - 204 Binley Road
>> Coventry
>> CV3 1HG
>>
>> On 14/07/2021 12:52, Oliver Zehner wrote:
>>
>>> Tim,
>>> TNT Label has arrived. Thank you.
>>>
>>> Would you tell me please,
>>> how much you pay for the pickup / shipping?
>>>
>>> Mit besten Empfehlungen,
>>> Oliver Zehner
>>>
>>> OLIVER ZEHNER CONSULTING & COACHING
>>> DIE MEHR-ALS-NUR-WERBEAGENTUR –
>>> INNOVATIVE MARKTKOMMUNIKATION,
>>> POSITIONIERUNG & BRANDING
>>>
>>> VIENNA & BARCELONA
>>> TEL.: +43 699 1920 4118
>>>
>>> OFFICE AUSTRIA:
>>> FLORIAN-TRAUTENBERGER-STR. 27
>>> 3002 PURKERSDORF BEI WIEN, AUSTRIA
>>>
>>> OFFICE SPAIN:
>>> BALMES 201, 3R 2A
>>> 08024 BARCELONA
>>>
>>> WWW.OLIVER-ZEHNER.COM [3] [6]
>>> WWW.FACEBOOK.COM/OLIVER.ZEHNER [4] [5]
>>>
>>>> Am 14.07.2021 um 13:04 schrieb Express Music 
>>>> <coventry@expressmusic.co.uk>:
>>>>
>>>> Hi Oliver,
>>>>
>>>> We will arrange a collection for tomorrow. The labels should be in 
>>>> your inbox shortly on this email address.
>>>>
>>>> Once we receive the guitar back here and have checked for faults, 
>>>> we will issue your refund.
>>>>
>>>> If there are no faults found, we can refund the guitar but will 
>>>> need to deduct the shipping costs. If the fault is as described by 
>>>> yourself, we are obviously happy to refund the full amount and 
>>>> absorb the collection costs ourselves. Hope this all makes sense, 
>>>> any problems please let us know.
>>>>
>>>> Kind Regards,
>>>> Tim
>>>>
>>>> Express Music
>>>> 196 - 204 Binley Road
>>>> Coventry
>>>> CV3 1HG
>>>>
>>>> On 14/07/2021 08:55, Oliver Zehner wrote:
>>>>
>>>>> Dear Tim,
>>>>>
>>>>> thanks for getting back to me.
>>>>>
>>>>> The guitar can be picked up anytime at office hours, 9:00 am to 
>>>>> 5:00 pm.
>>>>> I can take it to a packshop as well,
>>>>> or to any post office.
>>>>>
>>>>> The guitar is already packed and ready
>>>>> in the same bag and box it came in.
>>>>>
>>>>> Just to make it clear: I have no interest in repairs,
>>>>> I want to give the guitar back and I want a full refund,
>>>>> please confirm.
>>>>>
>>>>> Thank you for your understanding!
>>>>>
>>>>> Mit besten Empfehlungen,
>>>>> Oliver Zehner
>>>>>
>>>>> OLIVER ZEHNER CONSULTING & COACHING
>>>>> DIE MEHR-ALS-NUR-WERBEAGENTUR –
>>>>> INNOVATIVE MARKTKOMMUNIKATION,
>>>>> POSITIONIERUNG & BRANDING
>>>>>
>>>>> VIENNA & BARCELONA
>>>>> TEL.: +43 699 1920 4118
>>>>>
>>>>> OFFICE AUSTRIA:
>>>>> FLORIAN-TRAUTENBERGER-STR. 27
>>>>> 3002 PURKERSDORF BEI WIEN, AUSTRIA
>>>>>
>>>>> OFFICE SPAIN:
>>>>> BALMES 201, 3R 2A
>>>>> 08024 BARCELONA
>>>>>
>>>>> WWW.OLIVER-ZEHNER.COM [3] [3] [6]
>>>>> WWW.FACEBOOK.COM/OLIVER.ZEHNER [4] [4] [5]
>>>>>
>>>>>> Am 13.07.2021 um 14:11 schrieb Express Music 
>>>>>> <coventry@expressmusic.co.uk>:
>>>>>>
>>>>>> Hi Oliver,
>>>>>>
>>>>>> Yes we totally understand. Sorry you have experienced these 
>>>>>> difficulties. Once we get it back here we will look into these.
>>>>>>
>>>>>> If you could please let us know when it would be convenient to 
>>>>>> arrange a collection we will get it arranged from the same address 
>>>>>> we shipped to.
>>>>>>
>>>>>> Kind Regards,
>>>>>> Tim
>>>>>>
>>>>>> Express Music
>>>>>> 196 - 204 Binley Road
>>>>>> Coventry
>>>>>> CV3 1HG
>>>>>>
>>>>>> On 13/07/2021 11:15, Oliver Zehner wrote:
>>>>>>
>>>>>>> Dear Tim,
>>>>>>>
>>>>>>> thank you for the instructions.
>>>>>>>
>>>>>>> I have read and followed them and I've tried to do a factory 
>>>>>>> reset,
>>>>>>> which wasn't possible.
>>>>>>> The presets are not really usable (there’s one with an e flat 
>>>>>>> …)
>>>>>>>
>>>>>>> The tuning basically works but is inacurate one out of every 
>>>>>>> two or
>>>>>>> three times.
>>>>>>> I had to correct manually after the automatic tuning process …
>>>>>>>
>>>>>>> Apart from that the guitar’s shielding is poor,
>>>>>>> I always get a very audible ground hum which develops into a 
>>>>>>> heavy
>>>>>>> noise cloud when applying any mild distortion or similar.
>>>>>>> Even wirth the humbuckers. Which should not happen.
>>>>>>>
>>>>>>> All in all I think the guitar needs several repairs.
>>>>>>> I have really tried to make it work because I had been looking 
>>>>>>> for
>>>>>>> this guitar for several years now.
>>>>>>> I do not want to lose more time and I have decided to send it 
>>>>>>> back to you.
>>>>>>>
>>>>>>> I hope you undestand my decision, thank you for your support 
>>>>>>> and service!
>>>>>>>
>>>>>>> Please send a voucher for the shipping.
>>>>>>>
>>>>>>> Mit besten Empfehlungen,
>>>>>>> Oliver Zehner
>>>>>>>
>>>>>>> OLIVER ZEHNER CONSULTING & COACHING
>>>>>>> DIE MEHR-ALS-NUR-WERBEAGENTUR –
>>>>>>> INNOVATIVE MARKTKOMMUNIKATION,
>>>>>>> POSITIONIERUNG & BRANDING
>>>>>>>
>>>>>>> VIENNA & BARCELONA
>>>>>>> TEL.: +43 699 1920 4118
>>>>>>>
>>>>>>> OFFICE AUSTRIA:
>>>>>>> FLORIAN-TRAUTENBERGER-STR. 27
>>>>>>> 3002 PURKERSDORF BEI WIEN, AUSTRIA
>>>>>>>
>>>>>>> OFFICE SPAIN:
>>>>>>> BALMES 201, 3R 2A
>>>>>>> 08024 BARCELONA
>>>>>>>
>>>>>>> WWW.OLIVER-ZEHNER.COM [3] [3] [3] [4]
>>>>>>> WWW.FACEBOOK.COM/OLIVER.ZEHNER [4] [4] [4] [5]
>>>>>>>
>>>>>>>> Am 09.07.2021 um 15:54 schrieb Express Music 
>>>>>>>> <coventry@expressmusic.co.uk>:
>>>>>>>>
>>>>>>>> Hello Oliver,
>>>>>>>>
>>>>>>>> Please find a copy of the instructions I managed to get for 
>>>>>>>> you, hope it helps? :-)
>>>>>>>>
>>>>>>>> Kind Regards
>>>>>>>>
>>>>>>>> Tim.
>>>>>>>> Express Music
>>>>>>>> 196 - 204 Binley Road
>>>>>>>> Coventry
>>>>>>>> CV3 1HG
>>>>>>>>
>>>>>>>> -------- Original Message --------
>>>>>>>> Subject: ATD Instructions
>>>>>>>> Date: 09/07/2021 14:01
>>>>>>>> From: Simon Shields <simons@jhs.co.uk>
>>>>>>>> To: "EXPRESS MUSIC (E050) (coventry@expressmusic.co.uk)" 
>>>>>>>> <coventry@expressmusic.co.uk>
>>>>>>>>
>>>>>>>> Hi
>>>>>>>>
>>>>>>>> As requested please find attached the manual which you require
>>>>>>>>
>>>>>>>> Kind regards
>>>>>>>>
>>>>>>>> _SIMON SHIELDS_
>>>>>>>>
>>>>>>>> _ _
>>>>>>>>
>>>>>>>> _SALES OFFICE REPRESENTATIVE_
>>>>>>>>
>>>>>>>> _ _
>>>>>>>>
>>>>>>>> _ _
>>>>>>>>
>>>>>>>> +44 (0) 113 286 6411 (Tel)
>>>>>>>>
>>>>>>>> +44 (0) 113 385 4432 (Direct)
>>>>>>>>
>>>>>>>> +44 (0) 783 656 8885
>>>>>>>>
>>>>>>>> Email: simons@jhs.co.uk
>>>>>>>>
>>>>>>>> Web: www.jhs.co.uk [1] [1] [1] [1] [1]
>>>>>>>>
>>>>>>>> JOHN HORNBY SKEWES & CO. LTD.
>>>>>>>>
>>>>>>>> Salem House, Parkinson Approach, Garforth, Leeds LS25 2HR, 
>>>>>>>> United Kingdom.
>>>>>>>>
>>>>>>>> This email and any files transmitted with it are confidential 
>>>>>>>> and intended solely for the use of the individual or entity to 
>>>>>>>> whom they are addressed. If you have received this email in 
>>>>>>>> error please notify us and remove it from your system. If you 
>>>>>>>> are not the named addressee you should not disseminate, 
>>>>>>>> distribute or copy this e-mail. Any views or opinions presented 
>>>>>>>> are only those of the author and not those of John Hornby Skewes 
>>>>>>>> & Co. Ltd. We have taken precautions to minimise the risk of 
>>>>>>>> transmitting software viruses. However, we cannot guarantee the 
>>>>>>>> security of this message and will not be responsible for any 
>>>>>>>> damages arising as a result of any virus being passed on or 
>>>>>>>> arising from any alteration of this message by a third party. We 
>>>>>>>> would advise the recipient(s) to undertake their own virus scans 
>>>>>>>> prior to opening attachments to this message. Emails may be 
>>>>>>>> monitored for the purpose of security and staff training. We are 
>>>>>>>> compliant with GDPR (General Data Protection Regulation) and you 
>>>>>>>> can view our Privacy Policy at www.jhs.co.uk/privacy-policy [2] 
>>>>>>>> [2] [2] [2] [2] Should you wish to no longer receive marketing 
>>>>>>>> material from JHS please email unsubscribe@jhs.co.uk
>>>>>>>>
>>>>>>>> CYBERCRIME: Please be aware that there is a significant risk 
>>>>>>>> posed by cyber fraud, specifically affecting email accounts and 
>>>>>>>> bank account details. When transferring money to us, it is your 
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>>>>>>>> that our bank account details will NOT change during the course 
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>>>>>>>> please contact us ​immediately.
>>>>>>>>
>>>>>>>> Registered office: John Hornby Skewes & Co Ltd, Salem House, 
>>>>>>>> Parkinson Approach, Leeds, LS25 2HR
>>>>>>>>
>>>>>>>> Registered in England and Wales under No: 863562 VAT Number: 
>>>>>>>> GB168841625
>>>>>>>>
>>>>>>>> FROM: guitartech
>>>>>>>> SENT: 09 July 2021 13:57
>>>>>>>> TO: Simon Shields <simons@jhs.co.uk>
>>>>>>>> SUBJECT: ATD
>>>>>>>>
>>>>>>>> Links:
>>>>>>>> ------
>>>>>>>> [1] http://www.jhs.co.uk/ [1] [1] [1] [3]
>>>>>>>> [2] http://www.jhs.co.uk/privacy-policy [2] [2] [2] [2]
>>>>>>>> <ATD Instructions-3.pdf>
>>>>>>>
>>>>>>> Links:
>>>>>>> ------
>>>>>>> [1] http://www.jhs.co.uk [1] [1] [1]
>>>>>>> [2] http://www.jhs.co.uk/privacy-policy [2] [2] [2]
>>>>>>> [3] http://www.jhs.co.uk/ [1] [1] [1]
>>>>>>> [4] http://www.oliver-zehner.com/ [3] [3] [3]
>>>>>>> [5] http://www.facebook.com/oliver.zehner [5] [5] [5]
>>>>>
>>>>> Links:
>>>>> ------
>>>>> [1] http://www.jhs.co.uk/ [1] [1]
>>>>> [2] http://www.jhs.co.uk/privacy-policy [2] [2]
>>>>> [3] http://www.oliver-zehner.com/ [3] [3]
>>>>> [4] http://www.facebook.com/OLIVER.ZEHNER [4] [4]
>>>>> [5] http://www.facebook.com/oliver.zehner [5] [5]
>>>>> [6] http://www.oliver-zehner.com [3] [3]
>>>
>>> Links:
>>> ------
>>> [1] http://www.jhs.co.uk/ [1]
>>> [2] http://www.jhs.co.uk/privacy-policy [2]
>>> [3] http://www.oliver-zehner.com/ [3]
>>> [4] http://www.facebook.com/OLIVER.ZEHNER [4]
>>> [5] http://www.facebook.com/oliver.zehner [5]
>>> [6] http://www.oliver-zehner.com [3]
>
>
>
> Links:
> ------
> [1] http://www.jhs.co.uk/
> [2] http://www.jhs.co.uk/privacy-policy
> [3] http://www.oliver-zehner.com/
> [4] http://www.facebook.com/OLIVER.ZEHNER
> [5] http://www.facebook.com/oliver.zehner