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Date: Wed, 21 Apr 2021 12:13:00 +0100
From: Express Music <coventry@expressmusic.co.uk>
To: Support <gbiservice@fender.com>
Subject: Re: [Fender Musical Instruments] Re: faulty items
In-Reply-To: <WV60VZ59YD_6080070cc8039_262afcbb2959546467aa_sprut@zendesk.com>
References: <WV60VZ59YD@zendesk.com>
 <4b4f56ab9c1d9d58d06eb388bbbbd053@expressmusic.co.uk>
 <WV60VZ59YD_6080070cc8039_262afcbb2959546467aa_sprut@zendesk.com>
Message-ID: <2f7ffcf667c4e7612f2cfc5b3b383a43@expressmusic.co.uk>
X-Sender: coventry@expressmusic.co.uk
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Hi Richard,

ISSL20005618 - please can we return and replace asap
V2092355 - We would only consider 20% discount on this?
IS210122907 - please can we return and replace asap

Kind Regards,
Tim

Express Music
196 - 204 Binley Road
Coventry
CV3 1HG

On 21/04/2021 12:05, Richard (Support) wrote:
> ##- Please type your reply above this line -##
>
>  RICHARD (Fender Musical Instruments)
>
>  Apr 21, 2021, 12:05 GMT+1
> Hi there, 
>
> Very sorry to hear this!
>
> ISSL20005618 - We currently have replacement stock available so can
> offer a return/ replacement. 
>
> V2092355 - We are currently looking at a 90 day wait on replacement
> stock so can look into a discount, return/ credit or return/
> replacement
>
> IS210122907 - We currently have replacement stock available so can
> offer a return/ replacement. 
>
> Please let me know your thoughts. 
>
> Best wishes, 
>
> Richard - Customer Service Advisor
>
>  COVENTRY
>
>  Apr 20, 2021, 14:19 GMT+1
>
> Hi,
>
> We had a delivery end of last week and there are a few guitars with
> faults:
>
> Squier Classic Vibe Jaguar Bass S/N ISSL20005618. Neck pickup volume
> control just spins round ( I did take the control knob off to check 
> was
> definitely the pot).
> American Orginal 50S Tele S/N V2092355. Finnish flaw on neck lacquer.
> GretschG2655T S/N IS210122907. Finnish flaw under the lacquer on top 
> of
> the body.
> I've included pictures of the Gretsch and the Tele.
>
> Regards
>
> Tim.
> Express Music
> 196 - 204 Binley Road
> Coventry
> CV3 1HG
> 24455831-1CB1-4D35-BBEA-0B7AA05DF64C 1.JPG
> IMG_3643 1.jpg
>
>  Attachment(s)
>  24455831-1CB1-4D35-BBEA-0B7AA05DF64C 1.JPG [1]
>  IMG_3643 1.jpg [2]
>
> Your request (368184) has been updated. To add additional comments,
> reply to this email.
>
> 0333 200 8760 (Sales Team)
>
> Fender Musical Instruments GBI - Leo House, Birches Industrial
> Estate, East Grinstead, West Sussex, RH19 1QZ
> Fender Europe ltd - Leo House, Birches Industrial Estate, East
> Grinstead, West Sussex, RH19 1QZ
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>
> Links:
> ------
> [1]
> 
> https://fenderemea.zendesk.com/attachments/token/TvWJvBDSHC1RXu2ENo5hH8KX9/?name=24455831-1CB1-4D35-BBEA-0B7AA05DF64C+1.JPG
> [2]
> 
> https://fenderemea.zendesk.com/attachments/token/CtLRMmfTgYU4HQFNvb7C5oid3/?name=IMG_3643+1.jpg
> [3] http://secure.itpartnership.com/www.fender.com