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Date: Tue, 12 May 2020 12:32:16 +0100
From: Express Music <coventry@expressmusic.co.uk>
To: <davidprior@rocketmail.com>
Subject: RE: Alesis Parts
In-Reply-To: <002901d62850$15f68320$41e38960$@rocketmail.com>
References: <a41ce2da16e5025cd455d60476bea554@expressmusic.co.uk>
 <026c01d622d2$cf6e7ed0$6e4b7c70$@rocketmail.com>
 <d351768604ace3ba2833d5bdba3a94d9@expressmusic.co.uk>
 <002901d62850$15f68320$41e38960$@rocketmail.com>
Message-ID: <1200ccd4f1752cccbf2028fd0be3b3bf@expressmusic.co.uk>
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Like I said in my email...good luck haha!

Harriet

Express Music
196 - 204 Binley Road
Coventry
CV3 1HG

On 12/05/2020 12:25, davidprior@rocketmail.com wrote:
> Hi Harriet - really appreciate your help.  Wonder what life is like
> on the planet Alesis.  At least we have proof of alien life.
>
> See you soon.
>
> Best regards,
>
> Dave Prior
>
> -----Original Message-----
> From: Express Music <coventry@expressmusic.co.uk>
> Sent: 11 May 2020 14:50
> To: davidprior@rocketmail.com
> Subject: RE: Alesis Parts
>
> Hi David,
>
> I hope you're keeping well and enjoyed the long sunny weekend. Alesis
> service department have finally got back to us. I have copied their
> reply in (see text below). From what I can see there is no reason why
> you can't do this directly with them.
>
> Contact we use: uksupport@inmusicbrands.com
>
> Good luck :)
> Harriet
>
> ~~~~~~~~~~~~~~~~~~~~~~~~~~
> Apologies that you have been experiencing issues, all our products
> come with a 12 month warranty so this would be an out of warranty
> estimate repair.
>
> We would be happy to get these back to look at for you so that we can
> at least assess what is wrong.
>
> Once assessed, we would provide you with an estimated cost of the
> repair so that you can decide on whether you would like to proceed
> with the quotation or decline it.
>
> The way it works is:
>
> 1. You send the unit into us via post/courier
>
> 2. One of our engineers has a look at the unit and asseses the fault.
> He will then draw out an estimate of how much it would cost to repair
> it including any necessary parts and labour.
>
> 3. Once the estimate has been written, we would then contact you for 
> approval.
>
> 4. At this stage if you choose to approve the estimate (which would
> include any parts and labour charged at £15 for 30mins work plus £10
> shipping back cost) we would go ahead and carry out the work and then
> send the unit back to you. The labour to fault find and draw out the
> estimate will not be charged if you choose to go ahead with the
> repair.
>
> 5. If you choose to reject the repair, we will have to take payment
> from you for the engineer labour for drawing out the estimate (£15)
> plus shipping and handling costs (£10). Once the payment is complete,
> we will ship the unit back to you.
>
> It is hard to say how much it would cost to repair your unit without
> one of our engineers having a look at it first. The minimum it would
> cost if you choose to go ahead with the repair would be £25 if no
> parts are needed (min £15 labour and £10 shipping).
>
> (Please bear in mind that all costs above do NOT include VAT).
>
> You can book your unit in for repair with us by providing us with ALL
> of the following information.
>
> Your Name:
>
> Your Full Address:
>
> Tel Number:
>
> Product:
>
> Serial:
>
> Fault Description:
>
> Once we receive this information, we can proceed with booking this in 
> for you.
>
> ####################################
>
>
>
> ---
> Regards
>
> Express Music
> 196 - 204 Binley Road
> Coventry
> CV3 1HG
>
> On 05/05/2020 12:46, davidprior@rocketmail.com wrote:
>> Hi Harriet
>>
>> Really appreciate your help with this, but to be honest I'm 
>> frustrated
>> that Alesis would want proof of purchase !
>> I bought this kit 2nd hand a few months ago, and it's 4+ years old.
>> If Alesis think this is a warranty issue then they've misunderstood 
>> or
>> somehow I've not made myself clear.
>>
>> Don't worry - and thanks again for your help. Sorry for your wasted
>> time.
>>
>> Best regards,
>>
>> Dave Prior
>>
>> -----Original Message-----
>> From: Express Music <coventry@expressmusic.co.uk>
>> Sent: 05 May 2020 12:13
>> To: davidprior@rocketmail.com
>> Subject: Alesis Parts
>>
>> Hi David,
>>
>> Good news, we've finally heard back from Alesis this morning.
>>
>> They have requested proof of purchase from you and a delivery 
>> address
>> to send the part too please.
>>
>> Once we have this, we will get the ball rolling.
>>
>> Kind Regards,
>> Harriet
>>
>> Express Music
>> 196 - 204 Binley Road
>> Coventry
>> CV3 1HG