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Date: Thu, 30 Jul 2020 14:56:35 +0100
From: Express Music <coventry@expressmusic.co.uk>
To: Support <gbiservice@fender.com>
Subject: Re: [Fender Musical Instruments] Re: Fwd:
In-Reply-To: <WV65DKWO48_5f22cef4ad9a4_5e9d25c449453e_sprut@zendesk.com>
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Thanks for the update Ricky. Please let me know as soon as you hear 
anything.

Kind Regards,
Harriet

Express Music
196 - 204 Binley Road
Coventry
CV3 1HG

On 30/07/2020 14:45, Ricky (Support) wrote:
> ##- Please type your reply above this line -##
>
>  RICKY (Fender Musical Instruments)
>
>  Jul 30, 2020, 2:45 PM GMT+1
> Hi Harriet
>
> I'm still waiting to hear back with an ETA for this part you're
> waiting on so I will let you know as soon as I hear anything.
>
> I have been told we may possibly have parts for this back in our
> office. We've all been working from home for the last few months but
> myself and a couple of others will actually be in the office on
> Monday. I'll check and see if we have anything suitable there and if
> so i'll get it posted out to you ASAP.
>
> Either way i'll let you know. Again, really sorry about the delays on 
> this.
>
> Best Regards,
>
> Ricky
>
> Customer Support Advisor
>
>  RICKY (Fender Musical Instruments)
>
>  Jul 29, 2020, 4:01 PM GMT+1
> Hi Harriet
>
> I'll see what I can find out and get back to you ASAP.
>
> I completely understand the customers frustration and we will aim to
> get this resolved ASAP. If a part is not readily available and needs
> to be ordered in especially then this can take a 2-3 weeks.
> Unfortunately the current global situation has caused further delays
> to this. We do really appreciate yours and the customers patience on
> this one.
>
> In terms of a replacement unfortunately we don't expect any more
> stock of this model until mid December.
>
> I'll get back to you with more information tomorrow.
>
> In the meantime, if there is anything else you need please do not
> hesitate to contact me.
>
> Best Regards,
>
> Ricky
>
> Customer Support Advisor
>
>  COVENTRY
>
>  Jul 29, 2020, 3:50 PM GMT+1
>
> Thanks Ricky,
>
> If you could get him to give us a call tomorrow or let me know an eta
> it would be much appreciated. The customer is understandably unhappy 
> as
> it's a warranty repair and they have nothing to play in the meantime.
> Alternatively, can they just replace the guitar?
>
> Kind Regards,
> Harriet
>
> Express Music
> 196 - 204 Binley Road
> Coventry
> CV3 1HG
>
>  RICKY (Fender Musical Instruments)
>
>  Jul 29, 2020, 3:46 PM GMT+1
> Hi Harriet
>
> No problem, i'll raise an RA for the Mustang to be collected and
> replaced. RA10216882
>
> Is the Gretsch the G5421 ELCTRMTC JET CLUB s/n CYG19051949? If so, I
> can see that the part has been requested but may be taking longer 
> than
> expected to source due to the current global situation. Our parts
> coordinator should be available tomorrow so I can see if I can find
> any more information on this for you. I'll get back to you ASAP.
>
> Best Regards,
>
> Ricky
>
> Customer Support Advisor
>
>  COVENTRY
>
>  Jul 29, 2020, 3:23 PM GMT+1
>
> Thanks Ricky,
>
> If we could get a replacement mustang that would be better, cheers.
>
> Is it possible to give the shop a call about the Gretsch? bit of an
> ongoing saga we really need sporting ASAP
>
> Kind Regards,
> Harriet
>
> Express Music
> 196 - 204 Binley Road
> Coventry
> CV3 1HG
>
>  RICKY (Fender Musical Instruments)
>
>  Jul 29, 2020, 3:15 PM GMT+1
> Hi Tim
>
> Thank you for contacting us.
>
> Really sorry about the Player Strat, how bizzare! We'll get this back
> and replaced for you. RA raised on RA10216879
>
> I'd be able to offer you a 10% discount on the Player Mustang if
> you'd be happy to keep it?
>
> As for the Gretsch machinehead please could you let me know the
> ticket number or s/n number of the guitar and i'll see where we're up
> to with regards to this request.
>
> Best Regards,
>
> Ricky
>
> Customer Support Advisor
>
>  COVENTRY
>
>  Jul 28, 2020, 2:37 PM GMT+1
> Hi,
>
> We have a couple of guitars from last week's delivery with some 
> issues.
> The left hand Player Strat (S/N MX20002232) has no backplate or screw
> holes for one and the
> Player Mustang bass (S/N MX19198054) has a laquer crack and finnish
> problem on the neck joint.
> I've attached pictures.
>
> Also, we're still waiting to hear back about a Gretsch Club Jet with 
> a
> faulty machine head from some weeks ago,
> I think you're trying to find a replacement. If you can't can you
> please arrange a replacement for our customer,
> please.
>
> Kind Regards
>
> Tim.
> Express Music
> 196 - 204 Binley Road
> Coventry
> CV3 1HG
>
> -------- Original Message --------
> Subject:
> Date: 25/07/2020 11:42
>  From: Tim Kelsall <jazz69t@icloud.com>
> To: Express Music <coventry@expressmusic.co.uk>
>
> Sent from my iPhone
>
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>
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>
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