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Date: Tue, 07 Jul 2020 13:26:43 +0100
From: Express Music <coventry@expressmusic.co.uk>
To: Eric Shutt <eshutt@tiscali.co.uk>
Subject: Re: Express Music Enquiry - 4143
In-Reply-To: <F65CD7FE-D45F-425D-9B66-D07AA9286B0F@tiscali.co.uk>
References: <9E1A62ACEC7648FC8F52B567F3444A39@itpartnership.com>
 <295e7b08df52a77701b03c90d82e76ba@expressmusic.co.uk>
 <F65CD7FE-D45F-425D-9B66-D07AA9286B0F@tiscali.co.uk>
Message-ID: <989853889f6b5c3227ecfa8d7f12e281@expressmusic.co.uk>
X-Sender: coventry@expressmusic.co.uk
User-Agent: Roundcube Webmail/0.8.1

Hi Eric,

Thanks for the feedback, it's always disappointing to hear a customer 
hasn't received the level of service we pay for from TNT. I have to be 
honest and say in the last 4 months, I've only had one other complaint 
about a similar problem. We've tried lots of different courier services 
over the years and since using TNT they have been fantastic. I'm sorry 
you were on the receiving end of this poor service and can only 
apologise.

Like you said though, back to the positive stuff and hopefully, you're 
enjoying your new guitar.

If we can do anything else to assist you in the future, please let us 
know.

Kind Regards,
Harriet

Express Music
196 - 204 Binley Road
Coventry
CV3 1HG

On 06/07/2020 14:27, Eric Shutt wrote:
> Hi, Harriet
> Just letting you know that the Gretsch arrived in good condition and
> I’m very pleased with it.
> However, it’s only just arrived this afternoon. Although it was out
> for delivery last Friday, the driver couldn’t be bothered to finish
> his round and lied about us not being at home so I had to wait until
> today. As soon as I saw that on TNT’s Track & Trace, I contacted them
> via online chat but there’s not much they could do other than
> apologise. When I looked at TNT’s Trustpilot reviews, I was appalled
> by the number of similar non-deliveries - in fact a massive 58% gave
> them only 1 star out of 5. Just thought you might want to reconsider
> which carriers you use in future.
> Sorry for the rant - back to the good stuff now (strumming and 
> picking!)
> Cheers,
> Eric
>
>> On 2 Jul 2020, at 11:06, Express Music <coventry@expressmusic.co.uk> 
>> wrote:
>>
>> Morning Eric,
>>
>> Thanks for your message. As I was writing this message I can see 
>> you've placed the order on our website. We will get this despatched 
>> today for you.
>>
>> If I can do anything else to help, please give us a call.
>>
>> Kind Regards,
>> Harriet
>>
>> Express Music
>> 196 - 204 Binley Road
>> Coventry
>> CV3 1HG
>>
>> On 01/07/2020 18:18, eshutt@tiscali.co.uk wrote:
>>> Name: Eric Shutt
>>>
>>> Address: 28 Warwick Drive
>>> Brierfield
>>> Nelson
>>> Lancs.
>>>
>>> Postcode: BB9 0PP
>>>
>>> Telephone: 07984666219
>>>
>>> Email: eshutt@tiscali.co.uk
>>>
>>> Enquiry: Hi, I'm interested in the Gretsch G2420T in Candy Apple 
>>> Red
>>> at £419. What information do you need for the 0% finance over 12
>>> months, please.
>>> Thanks, Eric
>>
>>