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Date: Wed, 11 Jan 2023 11:40:23 +0000
From: hello@expressmusic.co.uk
To: Mathew Hood <mathewhood@outlook.com>
Subject: Re: Express Music Enquiry - 5077
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Hi Mathew,

We can get that sorted for you no problem. You will get an email later 
today with the tracking information.

Kind Regards,
Harriet


On 2023-01-11 11:03, Mathew Hood wrote:
> Hi
> 
> Thanks for your reply.
> 
> That’s great re exchange - I’m sure I won’t need to!
> 
> Can I have it delivered on Wednesday 18th Jan instead please?
> 
> Thanks
> 
> Mathew
> 
> Sent from my iPhone
> 
>> On 11 Jan 2023, at 10:52, hello@expressmusic.co.uk wrote:
>> 
>> Good Morning Mathew,
>> 
>> Firstly thanks for the order, very cool guitar!
>> 
>> We can offer an exchange or credit note to the value should you not 
>> love it :) We just ask that it comes back to us in the exact same 
>> condition (as new).
>> 
>> The only problem we have is the Tuesday delivery because we are not 
>> open on a Monday. We are only able to ship Friday for Monday delivery 
>> or ship Tuesday for Wednesday delivery? Or if there is another day 
>> that suits we can try that. Tuesdays are the issue sorry :(
>> 
>> We will hold off shipping the guitar till we hear from you. If it's 
>> easier just give us a call today, we are in the shop till 5pm.
>> 
>> Kind Regards,
>> Harriet, Phil & Tim
>> Express Music
>> 
>>> On 2023-01-10 18:55, mathewhood@outlook.com wrote:
>>> Name: Mathew Hood
>>> Address: 1 Groveside Cottage
>>> Willaston Road
>>> Thornton Hough
>>> Wirral
>>> Postcode: CH634JG
>>> Telephone: 07891341623
>>> Email: mathewhood@outlook.com
>>> Enquiry: Hi
>>> I have just placed an order for a Fender American Performer - order
>>> number 25776. It is a present for a birthday on 28 Jan. I was hoping
>>> you could arrange delivery for Tuesday 17th Jan as I will be at home
>>> to receive it.
>>> Also - and I appreciate this is a big ask! - I notice that you have a
>>> 14 days return policy. As I won't be playing it until 28th Jan, in 
>>> the
>>> very unlikely event that I am not happy with my purchase, would you
>>> consider an exchange for another guitar.
>>> Thanks
>>> Mathew
>>