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Date: Tue, 18 Jan 2022 13:41:29 +0000
From: Express Music <coventry@expressmusic.co.uk>
To: Clinton Sparrey <cjsparrey@gmail.com>
Subject: Re: Express Music Enquiry - 4724
In-Reply-To: <CAPkU-7g37vv7mJErtAbB75qO4VCaZE_-s89h6gf=WnX2Szk4uw@mail.gmail.com>
References: <E6ECE7B2213D4D66A87A4EA6EC275BDA@itpartnership.com>
 <2a04959df33cce0eaacaf62a2ddb525d@expressmusic.co.uk>
 <CAPkU-7g37vv7mJErtAbB75qO4VCaZE_-s89h6gf=WnX2Szk4uw@mail.gmail.com>
Message-ID: <01c5fde72844c38b8b5d3d3da956a3a5@expressmusic.co.uk>
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Hi Clint,

Yes, over the past few years and the challenges we have come up against 
with lack of supply etc we have decided to change our business and focus 
solely on selling guitars and guitar related products. The benefit of 
being a small independent owner operated shop is that we can adapt and 
change with the ever changing world of retail. Guitars are really what 
we are most passionate about.

Having seen the date your purchased your Kawai, it may well have been 
one of our last piano sales after 18+ years. We do miss the sound of 
someone playing piano in the shop.

I have now filled out the warranty repair forms on your behalf and sent 
them to Kawai UK. Hopefully they will be in touch with you soon.

Kind Regards,
Harriet

Express Music
196 - 204 Binley Road
Coventry
CV3 1HG

On 18/01/2022 13:18, Clinton Sparrey wrote:
> Hi Harriet
>
> Thankyou for your prompt reply. Please see attached serial number.
>
> Piano is at the same address as the order was shipped to at Sika
> House, Barnhill Road, Ridge, Wareham, Dorset, BH20 5BG.
>
> My telephone is 07470504013
>
> Once again I appreciate your reply.
>
> Point of interest. Have you stopped trading pianos and keyboards?
>
> Regards
>
> Clint
>
> On Tue, 18 Jan 2022, 12:37 Express Music, 
> <coventry@expressmusic.co.uk> wrote:
>
>> Hi Clint,
>>
>> Sorry to hear you're having an issue with your piano. To be honest, 
>> it
>> is very rare for a Kawai to have a problem but when they do look 
>> after
>> their customers.
>>
>> In order to proceed and notify Kawai that a repair is needed, we 
>> will
>> need to fill out a repair form on your behalf. Please can you 
>> provide us
>> with the serial number of your piano.
>>
>> Normally with these pianos they will communicate with you to arrange 
>> a
>> service visit at your home. Can you please confirm the address where 
>> the
>> piano is currently.
>>
>> Kind Regards,
>> Harriet
>>
>> Express Music
>> 196 - 204 Binley Road
>> Coventry
>> CV3 1HG
>>
>> On 17/01/2022 14:24, cjsparrey@gmail.com wrote:
>> > Name: Clinton Sparrey
>> >
>> > Address: Sika House
>> > Barnhill Road
>> > Ridge, Wareham
>> > Dorset
>> >
>> > Postcode: BH20 5BG
>> >
>> > Telephone: 074 70504013
>> >
>> > Email: cjsparrey@gmail.com
>> >
>> > Enquiry: Good afternoon. I wonder can you help. I purchased a 
>> Kawai
>> > CN39 Digital Piano from you 13 November 2020. Order 23248 account
>> > 20480. There is an issue with a clicking key. It happens every 
>> time I
>> > play but not every time the key is depressed and released. Its the 
>> D
>> > an octave up from middle C. I have recorded a WhatsApp if you 
>> would
>> > like me to send to you. I have turned the volume down so all you 
>> here
>> > is key action and the sporadic clicking. I have not experienced 
>> this
>> > anywhere else on the keyboard. No spillage, No abuse and it comes 
>> and
>> > go's. Not sure what can be done with such a large instrument. I 
>> look
>> > forward to hearing from you with a possible solution.
>> > Many thanks
>> >
>> > Clint