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Date: Thu, 30 Apr 2020 12:15:36 +0100
From: Express Music <coventry@expressmusic.co.uk>
To: "deanna.boden" <deanna.boden@btinternet.com>
Subject: Re: My Order! More info
In-Reply-To: <5E3A147D0DBCAB30@re-prd-rgout-001.btmx-prd.synchronoss.net>
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References: <5E3A147D0DBCAB30@re-prd-rgout-001.btmx-prd.synchronoss.net>
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Message-ID: <340095ec9eb4b3dea4583496bce89f45@expressmusic.co.uk>
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Hi Deanna,

I'm very sorry I have some bad news for you. Yamaha currently has no 
stock in the whole of Europe and therefore are unable to replace your 
faulty Keyboard.

As soon we receive the faulty one back to us, we will process a full 
refund. We can only apologize and understand how frustrating this will 
be for you.

Kind Regards,
Harriet

Express Music
196 - 204 Binley Road
Coventry
CV3 1HG

On 29/04/2020 11:01, deanna.boden wrote:
> Please find attached my order confirmation email.
>
> I have also attached a short video demonstrating its fault.
>
> I hope this is satisfactory to warrant a replacement.
>
> I will happily box it all back up ready to be exchanged.
>
> Kind Regards,
>
> Deanna Boden
>
> Sent from my Samsung Galaxy smartphone.