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Date: Thu, 21 Jul 2022 16:17:03 +0100
From: Express Music <hello@expressmusic.co.uk>
To: Susana Raya <Susana.Raya@taylorguitars.com>
Subject: RE: AD17e ST#107118
In-Reply-To: <MW4PR03MB692220FE8370DD28396AE701F9919@MW4PR03MB6922.namprd03.prod.outlook.com>
References: <CY1PR03MB228130B5177F6408E90CC20CFD899@CY1PR03MB2281.namprd03.prod.outlook.com>
 <MW4PR03MB6922ED896EA8B6DF97134EA2F9889@MW4PR03MB6922.namprd03.prod.outlook.com>
 <MW4PR03MB69220D1F338F4FC4726F503EF9919@MW4PR03MB6922.namprd03.prod.outlook.com>
 <3d6d41a5142954a6648cd6235d50d30f@expressmusic.co.uk>
 <MW4PR03MB69220DA51DED33131CE3210BF9919@MW4PR03MB6922.namprd03.prod.outlook.com>
 <CY1PR03MB22814A0FE56AF0409C21A9C3FD919@CY1PR03MB2281.namprd03.prod.outlook.com>
 <528a8bfad2a62afe465f2e38a6ca6a4c@expressmusic.co.uk>
 <CY1PR03MB228176878B2796D28A8B74DEFD919@CY1PR03MB2281.namprd03.prod.outlook.com>
 <014db56b7746bfee773677194c01f3c5@expressmusic.co.uk>
 <CY1PR03MB22810E449322A39DD7CB3A28FD919@CY1PR03MB2281.namprd03.prod.outlook.com>
 <MW4PR03MB6922A07D612F67E38001A01EF9919@MW4PR03MB6922.namprd03.prod.outlook.com>
 <cc0443799409500b4f3a6783bae65aca@expressmusic.co.uk>
 <MW4PR03MB692220FE8370DD28396AE701F9919@MW4PR03MB6922.namprd03.prod.outlook.com>
Message-ID: <4efbc89d674f9e7b000bd80bda934374@expressmusic.co.uk>
X-Sender: hello@expressmusic.co.uk
User-Agent: Roundcube Webmail/0.8.1

Yes that is correct thank you.

Please note we are open for deliveries
Tuesday to Saturday 11am-5pm.

Outside of these hours parcels cannot be left.

Kind regards,
Harriet

Express Music

On 21/07/2022 15:38, Susana Raya wrote:
> Hi Harriet,
>
> Perfect!
>
> Please, could you confirm the address?
>
> Thanks!
>
> SUSANA RAYA
>
> CUSTOMER SERVICE REPRESENTATIVE
>
> Maroastraat 113
>
> 1060 LG Amsterdam, The Netherlands
>
> +31 20 667 60 30
>
> taylorguitars.com [1]
>
> _CONFIDENTIALITY NOTICE: This e-mail and any accompanying documents
> contain confidential information intended for a specific individual
> and purpose. If you are not the intended recipient, you are hereby
> notified that any disclosure, copying or distribution, or the taking
> of any action based on the contents of this information, is strictly
> prohibited. If you have received this transmission in error, please
> delete it. __Thank you._
>
> -----Original Message-----
>  From: Express Music <hello@expressmusic.co.uk>
>  Sent: Thursday, July 21, 2022 4:15 PM
>  To: Susana Raya <Susana.Raya@taylorguitars.com>
>  Subject: RE: AD17e ST#107118
>
> CAUTION: This email originated from outside of the organization.
> Exercise caution when opening attachments or clicking links.
>
> Absolute superstars....thank you!!!
>
> Please proceed, and we notify the customer. He will be very happy.
>
> Please remember to ship to our new address in Leamington Spa.
>
> Kind regards,
>
> Harriet
>
> Express Music
>
> On 21/07/2022 15:03, Susana Raya wrote:
>
>> Hi Harriet,
>
>>
>
>> We will be able service the returned guitar tomorrow and ship it 
>> back
>
>> to you early next week.
>
>> We would like to reassure that after the service, the guitar will be
>
>> in perfect conditions.
>
>>
>
>> Kindly confirm and we will proceed this way.
>
>>
>
>> Thanks!
>
>>
>
>> Susana Raya
>
>> Customer Service Representative
>
>> Maroastraat 113
>
>> 1060 LG Amsterdam, The Netherlands
>
>> +31 20 667 60 30
>
>> taylorguitars.com
>
>>
>
>> CONFIDENTIALITY NOTICE: This e-mail and any accompanying documents
>
>> contain confidential information intended for a specific individual
>
>> and purpose. If you are not the intended recipient, you are hereby
>
>> notified that any disclosure, copying or distribution, or the taking
>
>> of any action based on the contents of this information, is strictly
>
>> prohibited. If you have received this transmission in error, please
>
>> delete it. Thank you.
>
>>
>
>>
>
>>
>
>> -----Original Message-----
>
>> From: Gavin Wiltshire <Gavin.Wiltshire@taylorguitars.com>
>
>> Sent: Thursday, July 21, 2022 2:29 PM
>
>> To: Express Music <hello@expressmusic.co.uk>
>
>> Cc: Susana Raya <Susana.Raya@taylorguitars.com>; Michel Gambini
>
>> <Michel.Gambini@taylorguitars.com>
>
>> Subject: RE: AD17e ST#107118
>
>>
>
>> Hey Harriet,
>
>>
>
>> Looping in Susana and Michel who can answer this.
>
>>
>
>> G
>
>>
>
>> Gav Wiltshire
>
>> Inside Sales Representative
>
>>
>
>> Maroastraat 113
>
>> 1060 LG Amsterdam, The Netherlands
>
>> +31 (0)20 667 6030 office
>
>> taylorguitars.com
>
>>
>
>>
>
>>
>
>> -----Original Message-----
>
>> From: Express Music <hello@expressmusic.co.uk>
>
>> Sent: 21 July 2022 14:27
>
>> To: Gavin Wiltshire <Gavin.Wiltshire@taylorguitars.com>
>
>> Subject: RE: AD17e ST#107118
>
>>
>
>> CAUTION: This email originated from outside of the organization.
>
>> Exercise caution when opening attachments or clicking links.
>
>>
>
>>
>
>> Hi Gavin,
>
>>
>
>> Are you able to get the returned one back to us any sooner than 
>> this?
>
>>
>
>> Kind regards,
>
>> Harriet
>
>>
>
>> Express Music
>
>>
>
>> On 21/07/2022 12:42, Gavin Wiltshire wrote:
>
>>> Afraid not Harriet, stock next arrives with me in Amsterdam circa
>
>>> 30/7 (that could swing either side a few days) so w/b August 9th is 
>>> a
>
>>> safe guess for when we can get the box actually with you.
>
>>>
>
>>> I'll have it with you as soon as possible! 😊
>
>>>
>
>>> Gav Wiltshire
>
>>> Inside Sales Representative
>
>>>
>
>>> Maroastraat 113
>
>>> 1060 LG Amsterdam, The Netherlands
>
>>> +31 (0)20 667 6030 office
>
>>> taylorguitars.com
>
>>>
>
>>>
>
>>>
>
>>> -----Original Message-----
>
>>> From: Express Music <hello@expressmusic.co.uk>
>
>>> Sent: 21 July 2022 13:23
>
>>> To: Gavin Wiltshire <Gavin.Wiltshire@taylorguitars.com>
>
>>> Subject: RE: AD17e ST#107118
>
>>>
>
>>> CAUTION: This email originated from outside of the organization.
>
>>> Exercise caution when opening attachments or clicking links.
>
>>>
>
>>>
>
>>> Thank you Gavin much appreciated. Is there ANY chance it could be
>
>>> with us any sooner? Customer is ringing every day for an update 
>>> haha
>
>>>
>
>>> Kind regards,
>
>>> Harriet
>
>>>
>
>>> Express Music
>
>>>
>
>>> On 21/07/2022 11:52, Gavin Wiltshire wrote:
>
>>>> Hello Harriet,
>
>>>>
>
>>>> I've credited you for the serial we have taken back - see 
>>>> attached.
>
>>>> The replacement will be invoiced when it ships (approx. 1st week 
>>>> of
>
>>>> August).
>
>>>>
>
>>>> Regards
>
>>>>
>
>>>> Gav Wiltshire
>
>>>> Inside Sales Representative
>
>>>>
>
>>>> Maroastraat 113
>
>>>> 1060 LG Amsterdam, The Netherlands
>
>>>> +31 (0)20 667 6030 office
>
>>>> taylorguitars.com
>
>>>>
>
>>>>
>
>>>>
>
>>>> -----Original Message-----
>
>>>> From: Susana Raya <Susana.Raya@taylorguitars.com>
>
>>>> Sent: 21 July 2022 12:38
>
>>>> To: Express Music <hello@expressmusic.co.uk>
>
>>>> Cc: Gavin Wiltshire <Gavin.Wiltshire@taylorguitars.com>; Michel
>
>>>> Gambini <Michel.Gambini@taylorguitars.com>
>
>>>> Subject: RE: AD17e ST#107118
>
>>>>
>
>>>> Hi Harriet,
>
>>>>
>
>>>> Thank you for your reply. Yes, that would be possible.
>
>>>>
>
>>>> We would be able to get you a replacement dispatched approximately
>
>>>> 1st week of August, with you the following week.
>
>>>>
>
>>>> My colleague Gavin will follow up with the replacement order.
>
>>>>
>
>>>> Thanks,
>
>>>>
>
>>>> Susana Raya
>
>>>> Customer Service Representative
>
>>>> Maroastraat 113
>
>>>> 1060 LG Amsterdam, The Netherlands
>
>>>> +31 20 667 60 30
>
>>>> taylorguitars.com
>
>>>>
>
>>>>
>
>>>>
>
>>>> -----Original Message-----
>
>>>> From: Express Music <hello@expressmusic.co.uk>
>
>>>> Sent: Thursday, July 21, 2022 11:20 AM
>
>>>> To: Susana Raya <Susana.Raya@taylorguitars.com>
>
>>>> Subject: RE: AD17e ST#107118
>
>>>>
>
>>>> CAUTION: This email originated from outside of the organization.
>
>>>> Exercise caution when opening attachments or clicking links.
>
>>>>
>
>>>>
>
>>>> Morning Susana,
>
>>>>
>
>>>> Thanks for the update. This was a new boxed guitar that we ordered
>
>>>> in for a customer. Is there any chance we could get a replacement
>
>>>> sent out instead? We really would like this sorted as soon as
>
>>>> possible.
>
>>>>
>
>>>> Kind regards,
>
>>>> Harriet
>
>>>>
>
>>>> Express Music
>
>>>>
>
>>>> On 21/07/2022 10:02, Susana Raya wrote:
>
>>>>> Hi Tim,
>
>>>>>
>
>>>>> We would like to inform you that we have received the guitar
>
>>>>> safely.
>
>>>>>
>
>>>>> After inspection, we noted that the guitar needs fret levelling 
>>>>> and
>
>>>>> a neck reset to get back to Taylor specs.
>
>>>>>
>
>>>>> We will be sending the guitar back after the service. It will 
>>>>> take
>
>>>>> approximately 2 weeks.
>
>>>>>
>
>>>>> Let us know if you have any questions and we will be happy to 
>>>>> help.
>
>>>>>
>
>>>>> Best regards,
>
>>>>> Susana Raya
>
>>>>> Customer Service Representative
>
>>>>> Maroastraat 113
>
>>>>> 1060 LG Amsterdam, The Netherlands
>
>>>>> +31 20 667 60 30
>
>>>>> taylorguitars.com
>
>>>>>
>
>>>>> CONFIDENTIALITY NOTICE: This e-mail and any accompanying 
>>>>> documents
>
>>>>> contain confidential information intended for a specific 
>>>>> individual
>
>>>>> and purpose. If you are not the intended recipient, you are 
>>>>> hereby
>
>>>>> notified that any disclosure, copying or distribution, or the
>
>>>>> taking of any action based on the contents of this information, 
>>>>> is
>
>>>>> strictly prohibited. If you have received this transmission in
>
>>>>> error, please delete it. Thank you.
>
>>>>>
>
>>>>>
>
>>>>>
>
>>>>> -----Original Message-----
>
>>>>> From: Susana Raya
>
>>>>> Sent: Thursday, July 14, 2022 9:53 AM
>
>>>>> To: Express Music <hello@expressmusic.co.uk>
>
>>>>> Cc: Michel Gambini <Michel.Gambini@taylorguitars.com>
>
>>>>> Subject: RE: AD17e ST#107118
>
>>>>>
>
>>>>> Hi Tim,
>
>>>>>
>
>>>>> We are sorry to hear about the issues in this AD17e.
>
>>>>>
>
>>>>> We will bring it for inspection and possible service.
>
>>>>>
>
>>>>> Our reference for this service is ST#107118.
>
>>>>>
>
>>>>> Please find attached the shipping labels + invoice that need to
>
>>>>> accompany the guitar.
>
>>>>>
>
>>>>> TNT will collect the guitar tomorrow Friday, 15 July 2022 between
>
>>>>> 11:00 and 17:00 from your store.
>
>>>>>
>
>>>>> Let me know if you need any further assistance.
>
>>>>>
>
>>>>> Susana Raya
>
>>>>> Customer Service Representative
>
>>>>> Maroastraat 113
>
>>>>> 1060 LG Amsterdam, The Netherlands
>
>>>>> +31 20 667 60 30
>
>>>>> taylorguitars.com
>
>>>>>
>
>>>>>
>
>>>>>
>
>>>>> -----Original Message-----
>
>>>>> From: Gavin Wiltshire <Gavin.Wiltshire@taylorguitars.com>
>
>>>>> Sent: Wednesday, July 13, 2022 2:14 PM
>
>>>>> To: Express Music <hello@expressmusic.co.uk>
>
>>>>> Cc: Michel Gambini <Michel.Gambini@taylorguitars.com>; Susana 
>>>>> Raya
>
>>>>> <Susana.Raya@taylorguitars.com>
>
>>>>> Subject: RE: AD17e
>
>>>>>
>
>>>>> Afternoon Tim hope you're good.
>
>>>>>
>
>>>>> Sorry to hear this - looping in Michel and Susana in Customer
>
>>>>> Service who will be able to advise on next steps here, they will 
>>>>> be
>
>>>>> in touch shorty.
>
>>>>>
>
>>>>> Regards
>
>>>>>
>
>>>>> Gav Wiltshire
>
>>>>> Inside Sales Representative
>
>>>>>
>
>>>>> Maroastraat 113
>
>>>>> 1060 LG Amsterdam, The Netherlands
>
>>>>> +31 (0)20 667 6030 office
>
>>>>> taylorguitars.com
>
>>>>>
>
>>>>>
>
>>>>>
>
>>>>> -----Original Message-----
>
>>>>> From: Express Music <hello@expressmusic.co.uk>
>
>>>>> Sent: 13 July 2022 14:11
>
>>>>> To: Gavin Wiltshire <Gavin.Wiltshire@taylorguitars.com>
>
>>>>> Subject: Fwd: AD17
>
>>>>>
>
>>>>> CAUTION: This email originated from outside of the organization.
>
>>>>> Exercise caution when opening attachments or clicking links.
>
>>>>>
>
>>>>>
>
>>>>> Sorry, the sales order number is: 275669 S/N: 1202092101 and it's
>
>>>>> an AD17e in natural.
>
>>>>>
>
>>>>> Cheers.
>
>>>>>
>
>>>>> Hi Gavin,
>
>>>>>
>
>>>>> We've just taken delivery of an AD17 (customer special order) 
>>>>> which
>
>>>>> has no relief in the neck and no adjustment left on the truss 
>>>>> rod.
>
>>>>> Could we get a replacement and get this one returned, please?
>
>>>>>
>
>>>>>
>
>>>>> Kind regards,
>
>>>>>
>
>>>>> Tim
>
>>>>> Express Music
>
>
>
> Links:
> ------
> [1] http://www.taylorguitars.com/