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Date: Thu, 26 Sep 2024 12:34:44 +0100
From: hello@expressmusic.co.uk
To: "Yamaha Customer Support (UK.ServiceAdmin)"
 <uk.serviceadmin@contact.europe.yamaha.com>
Subject: Re: faulty BB234's
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 <LTOEe000000000000000000000000000000000000000000000SKF40F00fqia-tLXTYa0Nv0DjYhnLw@sfdc.net>
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Thank you Julie.

Much appreciated.

Tim

On 2024-09-26 12:31, Yamaha Customer Support (UK.ServiceAdmin) wrote:
> Dear Tim
> 
> Thank you for your email.
> For your reference, your case number is 00397537.
> 
> I have arranged the return of both of these guitars.
> 
> GBB234VW - RMA00097664
> 
> GBB234YNS - RMA00097662
> 
> The pdf labels will arrive at your email.  Please print them off and
> place on the relevant box, ready for collection
> 
> @Sales - please can you place 2 advance replacements on for EXP02
> against invoice number 2102316 for the above guitars -
> 
> Thank you and best regards,
> 
> Julie Lewis
> 
> Yamaha Customer Service and Support
> 
> Yamaha Music Europe GmbH
> Siemensstrasse 22-34
> 25462 Rellingen
> Germany
> www.yamaha.com
> 
> Managing Directors: Marco Papini, Masato Oshiki
> Court of Registration: Commercial Register of the District Court of
> Pinneberg, HRB 5612
> 
> This message may contain confidential information. If you are not the
> intended recipient please inform us. Any unauthorised dissemination,
> distribution or copying hereof is prohibited.
> 
> --------------- Original Message ---------------
> From: [hello@expressmusic.co.uk]
> Sent: 21/09/2024, 14:17
> To: uk.serviceadmin@contact.europe.yamaha.com
> Subject: faulty BB234's
> 
> Hi,
> 
> We've just had 2 BB234 basses delivered but unfortunately, they both
> have finish flaws.
> I've attached the credit forms and a couple of images.
> Can we get them back to you guys for replacement, please?
> 
> Kind regards.
> Tim.
> 
> Kind Regards,
> Phil, Tim & Harriet
> 
> Express Music
> B2 & B3 Quarry Park
> Old Milverton Lane
> Leamington Spa
> CV32 6RW
> 
> 01926 808982