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From: =?utf-8?Q?Tereza_Ouzk=C3=A1?= <tereza@ouzka.cz>
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Subject: Re: Fender custom shop LE Tomatillo
Date: Fri, 28 Nov 2025 16:17:28 +0100
Message-Id: <6E7DCE22-21A3-40A0-A5A9-95258A4825FA@ouzka.cz>
References: <4dde252f71b4d6d7d2bda75b9631ffb9@expressmusic.co.uk>
In-Reply-To: <4dde252f71b4d6d7d2bda75b9631ffb9@expressmusic.co.uk>
To: hello@expressmusic.co.uk

If you would be able to send a new one, that would be perfect. Its for my hu=
sband=E2=80=99s 40 Bday and I would like to have it all nice=F0=9F=99=8F=F0=9F=
=8F=BB thank you so much!


Kind regards

JUDr. Tereza Kubi=C5=A1ov=C3=A1

> 28.=E2=80=AF11.=E2=80=AF2025 v 15:54, hello@expressmusic.co.uk:
>=20
> =EF=BB=BFThank you for the images and information Tereza, we'll get that s=
ent off to FedEx today hopefully for a swift result.
> When the claim is settled would you like us to refund the cost of a replac=
ement case or would prefer us to send a new case?
> Apologies again for the inconvenience this has caused.
>=20
> Regards.
> Express
>=20
>> On 2025-11-28 14:31, Tereza Ouzk=C3=A1 wrote:
>> Just would like to let you know, that the driver (woman) took piece of
>> some plastic out of the box (where the hole was) and said she thinks
>> its from the pallete.
>> Tereza Kubi=C5=A1ov=C3=A1
>>> 28.=E2=80=AF11.=E2=80=AF2025 v 14:35, hello@expressmusic.co.uk:
>>> =EF=BB=BFHi Teraza,
>>> We're really sorry that FedEx damaged the case and we double boxed it to=
o!
>>> Yes if you could send us some pictures of the damage please we'll start a=
 claim with FedEx and try and get this sorted as soon as possible.
>>> Kind regards.
>>> Phil, Harriet, and Tim Express
>>>> On 2025-11-28 13:02, Tereza Ouzk=C3=A1 wrote:
>>>> Hello,
>>>> Guitar just arrived, but fedex delivery made a hole to the case during
>>>> the transport. They wont let me make the reclamation because they say
>>>> that only sender can do it. Can you please make a reclamation of the
>>>> delivery and ask for the reparation/money because of their failure?
>>>> I can send you pictures of the damage.
>>>> Thank you for the answer.
>>>> Tereza Kubi=C5=A1ov=C3=A1
>>>>> 20.=E2=80=AF11.=E2=80=AF2025 v 15:12, hello@expressmusic.co.uk:
>>>>> =EF=BB=BFHi Tereza,
>>>>> If you let us know how you wish to pay, we will arrange an invoice to b=
e sent over to you asap. Bank transfer, card payment/paypal?
>>>>> The shipping costs will be =C2=A350.
>>>>> Kind Regards,
>>>>> Express Music
>>>>>> On 2025-11-20 13:58, Tereza Ouzk=C3=A1 wrote:
>>>>>> Hello,
>>>>>> Thank You very much for Your answer. I will buy it from you(just a
>>>>>> recapitulation: Fender custom shop limited edition Tomatillo Tele
>>>>>> Journeyman Relic-Natural Blonde as on the picture I sen before, for
>>>>>> 2.912,50 GBP), can you please issue an invoice on company:
>>>>>> APPLE TREE EVENTS s.r.o.
>>>>>> I=C4=8C: 05893879, DI=C4=8C: CZ05893879
>>>>>> Adress: (Prague) Praha 8, Troja, Na Jablo=C5=88ce 738/3a
>>>>>> Postal code: 18200
>>>>>> Country: Czech republic
>>>>>> Shipping adress will be the same. Can you please let me know how much=

>>>>>> will be the shipping costs?
>>>>>> Thank you very much !
>>>>>> Tereza Kubi=C5=A1ov=C3=A1
>>>>>>> 20.=E2=80=AF11.=E2=80=AF2025 v 12:34, hello@expressmusic.co.uk:
>>>>>>> =EF=BB=BFHello Tereza,
>>>>>>> Thank you for your inquiry, we would not know what the import/duty
>>>>>>> fees are for the Czech Republic this is something you would have to
>>>>>>> investigate yourself.
>>>>>>> We can take off the UK VAT tax which is 20% making the cost of the
>>>>>>> guitar =C2=A32912.50 plus shipping and if you can send us your addre=
ss
>>>>>>> we can get a cost for the shipping.
>>>>>>> Hope this helps.
>>>>>>> Kind regards.
>>>>>>> Phil, Harriet, and Tim.
>>>>>>> Express Music.
>>>>>>> On 2025-11-20 08:54, Tereza Ouzk=C3=A1 wrote:
>>>>>>>> Hello, I found your guitar (image attached) on Reverb. I tried to
>>>>>>>> text
>>>>>>>> you, but I don=E2=80=99t know if you get the message. My husband re=
ally
>>>>>>>> likes
>>>>>>>> this guitar and I would like to buy it for him as a gift but I=E2=80=
=99m
>>>>>>>> not
>>>>>>>> sure about the fees and the taxes if I buy it from UK to Czech
>>>>>>>> republic because it=E2=80=99s not within the EU. Can you please let=
 me
>>>>>>>> know
>>>>>>>> what are the real fees not only shipping but also the taxes for
>>>>>>>> it,
>>>>>>>> how high will be the price exactly for me if I buy from you? Also
>>>>>>>> I
>>>>>>>> would like to ask if there=E2=80=99s some discount possible on this=

>>>>>>>> guitar?
>>>>>>>> Thank you very much for Your answer.
>>>>>>>> Tereza
>=20