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Date: Wed, 05 Jun 2024 13:36:38 +0100
From: hello@expressmusic.co.uk
To: Ian Henderson <imhenderson1904@gmail.com>
Subject: Re: Express Music Enquiry - 4950
In-Reply-To: <CAKR+5+xGzbMYU4PZpt2h=mjAixEcCQZxkNo515FQPXrs+0Z1YA@mail.gmail.com>
References: <D86681838CEC433094E81A55BCCD86EE@itpartnership.com>
<c86c4617f16bda7acf5af1ccc4992558@expressmusic.co.uk>
<CAKR+5+wci7g_C40N-Qy0n6AK+BOAge93J4Jk=mfg6kVF+sRRtA@mail.gmail.com>
<5ad12703983332ed8dfdf28315fc097c@expressmusic.co.uk>
<CAKR+5+zcdPTGvqSkw9WOfPqa4Zq8Fbx7wdthaywW7Qc924Xq7A@mail.gmail.com>
<706ab94a6e40edab59a94301381a21b4@expressmusic.co.uk>
<CAKR+5+zVR8z2m-90fE9NuFw_GzGUghqbMSON5yojC1b3y0PMkw@mail.gmail.com>
<6123c5bb202213185607ee93c7aded90@expressmusic.co.uk>
<CAKR+5+x8LLwubcHX6m6d0bF4sckQxfwPE3zABh-T_ciOYh1h2A@mail.gmail.com>
<018a7e48dbedbd555a0b344c1cff8ee5@expressmusic.co.uk>
<CAKR+5+xQUX4Fo1EmCRYN8Qq2ty26f-4jW5F6c_c8DqOueG0Q5g@mail.gmail.com>
<f1655e58ab44473fb4da0c5b66fe5578@expressmusic.co.uk>
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Hi Ian,
No, there's only three of us here, me, Phil, and Tim and we all know
what's going on. :-)
On 2024-06-05 13:13, Ian Henderson wrote:
> Thank you. I will be there at 11:00am Saturday. Do I ask for anyone in
> particular please?
> Ian
>
> On Wed, 5 Jun 2024 at 11:13, <hello@expressmusic.co.uk> wrote:
>
>> Hi Ian,
>>
>> That's great, we're here from 11 am and we are now at the new
>> premises,
>> here's a link for the details:
>>
>> https://www.expressmusic.co.uk/products.asp?page=contact
>>
>> Harriet
>>
>> On 2024-06-05 09:06, Ian Henderson wrote:
>>> Morning Harriet, I’ll drop it off Saturday morning if that’s
>> okay?
>>> What time do you open?
>>> Thanks Ian
>>> Ps do you require the serial/model numbers in advance of Saturday?
>>>
>>> On Tue, 4 Jun 2024 at 15:46, <hello@expressmusic.co.uk> wrote:
>>>
>>>> Hi Ian,
>>>>
>>>> My advice would be to try this website. A lot of our customers
>> use
>>>> it if
>>>> they need to send things back.
>>>>
>>>> https://www.parcel2go.com/
>>>>
>>>> Kind Regards,
>>>> Harriet
>>>> Express Music
>>>>
>>>> On 2024-06-04 15:41, Ian Henderson wrote:
>>>>> Any advice regarding how best to get it to you? I’m in
>> Lichfield
>>>>> Staffs. You might get better delivery/ transport rates than I
>>>> will.
>>>>> Thanks
>>>>> Ian
>>>>>
>>>>> On Tue, 4 Jun 2024 at 14:10, <hello@expressmusic.co.uk> wrote:
>>>>>
>>>>>> Hi Ian,
>>>>>>
>>>>>> We have checked and the warranty is 2 years on electronics and
>>>>>> manufacturing of the speakers.
>>>>>>
>>>>>> The best thing to do is get it back to us. We will have a quick
>>>> look
>>>>>> and
>>>>>> get in touch with Ampeg to start the repair inspection process.
>>>>>>
>>>>>> Our address for the return is:
>>>>>>
>>>>>> Express Music
>>>>>> B2 & B3 Quarry Park
>>>>>> Old Milverton Lane
>>>>>> Leamington Spa
>>>>>> CV32 6RW
>>>>>> 01926 808982
>>>>>> sales@expressmusic.co.uk
>>>>>>
>>>>>> Kind Regards,
>>>>>> Harriet
>>>>>> Express Music
>>>>>>
>>>>>> On 2024-06-04 13:59, Ian Henderson wrote:
>>>>>>> As a follow up to my previous email. The sound/fault is best
>>>>>> described
>>>>>>> as a flapping/ clicking sound. There is however, no visible
>>>> damage
>>>>>> to
>>>>>>> the speaker cones.
>>>>>>> Regards
>>>>>>> Ian
>>>>>>>
>>>>>>> On Tue, 4 Jun 2024 at 12:03, <hello@expressmusic.co.uk>
>>>> wrote:ease
>>>>>>>
>>>>>>>> Hi Ian,
>>>>>>>>
>>>>>>>> We are very sorry to hear you are having issues with your
>> amp.
>>>> We
>>>>>>>> haven't had any other problems with Ampeg so we're not
>> actually
>>>>>> sure
>>>>>>>> of
>>>>>>>> the warranty process. I would imagine it is 2 years.
>>>>>>>>
>>>>>>>> We will get in touch with them today for you to clarify
>>>> warranty
>>>>>>>> details. Are you able to send us the serial number of the amp
>>>> and
>>>>>>>> also
>>>>>>>> maybe a video of the fault?
>>>>>>>>
>>>>>>>> Kind Regards,
>>>>>>>> Harriet
>>>>>>>> Express Music
>>>>>>>>
>>>>>>>> On 2024-06-04 11:41, Ian Henderson wrote:
>>>>>>>>> Morning, sadly this amp has stopped working correctly there
>> is
>>>> a
>>>>>>>>> fault. Making strange noises to the point that I had to stop
>>>>>>>>> rehearsing with it yesterday. It is the amp and not my
>> guitar
>>>>>> that
>>>>>>>> is
>>>>>>>>> at fault as the guitar played without issues through another
>>>>>> amp.
>>>>>>>> I am
>>>>>>>>> disappointed as I have only had the amp less than two
>> years.
>>>> My
>>>>>>>>> question is how do I stand regarding warranty? I assume
>> there
>>>> is
>>>>>>>> some
>>>>>>>>> guarantee with the product? Will you please advise next
>> steps
>>>>>> and
>>>>>>>> then
>>>>>>>>> I will be able to consider repair/replacement options.
>>>>>>>>> Kind regards
>>>>>>>>>
>>>>>>>>> On Tue, 16 Aug 2022 at 13:12, Express Music
>>>>>>>> <hello@expressmusic.co.uk>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Ian,
>>>>>>>>>>
>>>>>>>>>> Thank you for the order. We will get your new amp boxed up
>>>> and
>>>>>>>>>> safely
>>>>>>>>>> stored away till we despatch on Thursday 25th August.
>>>>>>>>>>
>>>>>>>>>> Kind Regards,
>>>>>>>>>> Harriet, Phil & Tim
>>>>>>>>>>
>>>>>>>>>> Express Music
>>>>>>>>>> B2 & B3 Quarry Park
>>>>>>>>>> Old Milverton Lane
>>>>>>>>>> Leamington Spa
>>>>>>>>>> CV32 6RW
>>>>>>>>>> 01926 808982
>>>>>>>>>>
>>>>>>>>>> On 16/08/2022 13:07, Ian Henderson wrote:
>>>>>>>>>>> All done. I've written in the comment box as directed for
>> a
>>>>>>>>>> delivery
>>>>>>>>>>> on Friday 26.08.22.
>>>>>>>>>>> Thanks
>>>>>>>>>>> Ian
>>>>>>>>>>>
>>>>>>>>>>> On Tue, 16 Aug 2022 at 11:00, Express Music
>>>>>>>>>>> <hello@expressmusic.co.uk> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Morning Ian,
>>>>>>>>>>>>
>>>>>>>>>>>> Thank you for getting in touch. Apologies for our slow
>>>> reply,
>>>>>>>>>> we're
>>>>>>>>>>>> actually closed Sunday and Monday for our weekend.
>>>>>>>>>>>>
>>>>>>>>>>>> We'd be happy to help with your requests.
>>>>>>>>>>>>
>>>>>>>>>>>> Please use the link below to place your order at the new
>>>>>> lower
>>>>>>>>>> price
>>>>>>>>>>>> and pop a note in the comments box to confirm when you
>>>> would
>>>>>>>> like
>>>>>>>>>> to
>>>>>>>>>>>> receive the delivery.
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>
>>>>>
>>>>
>>>
>>
> https://www.expressmusic.co.uk/products.asp?code=329842&name=ampeg-rocket-grb210uk-500w-2x10-basss-combo
>>>>>>>>>>
>>>>>>>>>>>> [1]
>>>>>>>>>>>>
>>>>>>>>>>>> If you have any problems placing the order, please give
>> us
>>>> a
>>>>>>>> call
>>>>>>>>>> -
>>>>>>>>>>>> 01926 808982
>>>>>>>>>>>>
>>>>>>>>>>>> Kind Regards,
>>>>>>>>>>>> Harriet, Phil & Tim
>>>>>>>>>>>>
>>>>>>>>>>>> Express Music
>>>>>>>>>>>> B2 & B3 Quarry Park
>>>>>>>>>>>> Old Milverton Lane
>>>>>>>>>>>> Leamington Spa
>>>>>>>>>>>> CV32 6RW
>>>>>>>>>>>> 01926 808982
>>>>>>>>>>>>
>>>>>>>>>>>> On 14/08/2022 10:12, imhenderson1904@gmail wrote:
>>>>>>>>>>>>> Name: Ian Henderson
>>>>>>>>>>>>>
>>>>>>>>>>>>> Address: 23 Maple Grove
>>>>>>>>>>>>> Lichfield
>>>>>>>>>>>>>
>>>>>>>>>>>>> Postcode: WS149XB
>>>>>>>>>>>>>
>>>>>>>>>>>>> Telephone: 07546930515
>>>>>>>>>>>>>
>>>>>>>>>>>>> Email: imhenderson1904@gmail
>>>>>>>>>>>>>
>>>>>>>>>>>>> Enquiry: Earlier in the year I bought a Fender bass from
>>>> you
>>>>>>>>>> and
>>>>>>>>>>>> I'm
>>>>>>>>>>>>> very pleased with it. I'm now on the lookout for a new
>>>> bass
>>>>>>>> amp
>>>>>>>>>>
>>>>>>>>>>>> combo
>>>>>>>>>>>>> as my old Ashdown is becoming unreliable. You have an
>>>> Ampeg
>>>>>>>>>> Rocket
>>>>>>>>>>>>> Bass 210 500W advertised at £599. It's a bit cheaper at
>>>> PMT
>>>>>>>> at
>>>>>>>>>>>>> £575.99
>>>>>>>>>>>>> but I'd rather buy from someone who's provided good
>>>> service
>>>>>>>> for
>>>>>>>>>> me
>>>>>>>>>>>> in
>>>>>>>>>>>>> the past. Just a couple of questions. Firstly, is there
>> a
>>>>>>>>>> delivery
>>>>>>>>>>>>> charge? Secondly, although there's someone in to accept
>>>> the
>>>>>>>>>>>> delivery,
>>>>>>>>>>>>> I'd rather that it was me as it's a heavy item. I'm
>> around
>>>>>> on
>>>>>>>>>> the
>>>>>>>>>>>>> 26th
>>>>>>>>>>>>> of August. If you could arrange for the delivery to be
>> on
>>>>>> this
>>>>>>>>>>>> date
>>>>>>>>>>>>> it
>>>>>>>>>>>>> would be a good date as I could then carry it into the
>>>>>> house.
>>>>>>>>>>>>> Alternatively, Tuesday the 16th August this week I can
>>>>>> manage,
>>>>>>>>>> if
>>>>>>>>>>>> you
>>>>>>>>>>>>> re able to turn this around in the shorter timeframe. I
>>>>>> assume
>>>>>>>>>> I
>>>>>>>>>>>> can
>>>>>>>>>>>>> just pay online when you're able to confirm these
>> queries.
>>>>>>>> Look
>>>>>>>>>>>>> forward to hearing from you. Thanks Ian Henderson
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Links:
>>>>>>>>>>> ------
>>>>>>>>>>> [1]
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>
>>>>>
>>>>
>>>
>>
> https://www.expressmusic.co.uk/products.asp?code=329842&name=ampeg-rocket-grb210uk-500w-2x10-basss-combo