MIME-Version: 1.0
Date: Tue, 21 Jan 2025 11:28:00 +0000
From: hello@expressmusic.co.uk
To: John Hankinson <johnandchants4@gmail.com>
Subject: Re: Martin CE07
In-Reply-To: <A0E173E7-4DBB-456C-89E0-5C2325001114@gmail.com>
References: <e940dfc61528d27841a7343d426e17e6@expressmusic.co.uk>
 <A0E173E7-4DBB-456C-89E0-5C2325001114@gmail.com>
Message-ID: <87f9d889a20a3a45669a9aa7efe2d8c7@expressmusic.co.uk>
X-Sender: hello@expressmusic.co.uk
Content-Type: text/plain; charset=UTF-8;
 format=flowed
Content-Transfer-Encoding: 8bit

Hi John,

No problem, we look forward to hearing from you then.

Regards.
Tim.

On 2025-01-18 18:29, John Hankinson wrote:
> Thanks very much for getting back to me Tim. I live near Preston in
> Lancashire, I think it will be best if I bring the guitar back to you,
> I’m not sure exactly when due to work commitments. I’ll try and get
> there next month and I’ll be in touch with you beforehand to let you
> know.
> Thanks for your help.
> Kind regards.
> John.
> Sent from my iPhone
> 
>> On 18 Jan 2025, at 12:09, hello@expressmusic.co.uk wrote:
>> 
>> Hello John,
>> 
>> So sorry to hear you have a problem with your CEO7.
>> I've found the sale from March 2018 and Martin do have what they call 
>> a limited life time warranty against manufacturing defects, so if you 
>> can bring or send the guitar back to us, we'll get it sent back to the 
>> UK Martin distributers for assessment.
>> 
>> Kind regards.
>> Tim
>> 
>> 
>>> On 2025-01-17 21:11, John Hankinson wrote:
>>> Hello, my name is Mr John Hankinson. I bought a new Martin CEO7 from
>>> you about 4 years ago now. This guitar is my pride and joy, I like to
>>> look after all of my guitars, this guitar is kept in its case when 
>>> I’m
>>> not playing it and never leaves the house. I took the guitar out of
>>> its case at the weekend to play after not playing it for about 3
>>> months, I was disappointed to find that the white  binding has shrunk
>>> and come away from the body of the guitar in a few places. I paid
>>> about £3300 for this guitar, so I’m very disappointed this has
>>> happened. I’ve emailed Martin customer service but haven’t received a
>>> response from them. Is this issue a problem with Martin Guitars? As I
>>> bought the guitar from you can  you let me know how I can go about
>>> getting this fixed.
>>> Regards, Mr John Hankinson.
>>> Sent from my iPhone
>>