MIME-Version: 1.0
Date: Thu, 20 Jul 2023 12:40:53 +0100
From: hello@expressmusic.co.uk
To: Support <fenderemeaservice@fender.com>
Subject: Re: [Fender Musical Instruments] Re: Faulty Custom Shop Strat
In-Reply-To: <VKMW1PMZYJL_64b91cc51a8bd_3c46145026e6_sprut@zendesk.com>
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 <VKMW1PMZYJL_64b91cc51a8bd_3c46145026e6_sprut@zendesk.com>
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Hi Ben,

As it's on an NOS model we would like a replacement please.

Kind Regards,
Harriet

On 2023-07-20 12:38, Ben Moore (Support) wrote:
> ##- Please type your reply above this line -##
> 
>  Ben Moore (Fender Musical Instruments)
> 
>  20 Jul 2023, 12:38 BST
> 
> Not a problem Harriet. I just wanted to make sure we were discussing
> the same issue.
> Would you accept a partial credit here? I could offer 5%.
> 
> Kind Regards,
> 
> Ben
> Customer Service Advisor
> 
>  Express Music
> 
>  20 Jul 2023, 12:05 BST
> 
> This email originated from outside of the organization. Do not click
> links, open attachments or reply, unless you were expecting the email
> and know the content is safe.
> 
> Hi Ben,
> 
> It is the area above where you pointed out. I realise it isn't too
> clear
> sorry we did our best.
> 
> Kind Regards,
> Harriet
> 
>  Attachment(s)
> fcsstrat.jpg [1]
> 
>  Ben Moore (Fender Musical Instruments)
> 
>  20 Jul 2023, 12:00 BST
> 
> Hi Harriet,
> 
> Is it this?
> 
> Ben
> Customer Service Advisor
> 
>  Attachment(s)
> IMG_7649.jpg [2]
> 
>  Express Music
> 
>  20 Jul 2023, 11:54 BST
> 
> This email originated from outside of the organization. Do not click
> links, open attachments or reply, unless you were expecting the email
> and know the content is safe.
> 
> Hi Ben,
> 
> Thanks for looking into this for us.
> Is this pic any better?
> 
> Kind Regards,
> Harriet
> 
>  Attachment(s)
> IMG_7649.jpg [3]
> 
>  Ben Moore (Fender Musical Instruments)
> 
>  20 Jul 2023, 11:47 BST
> 
> Hi Harriet,
> 
> Thanks for your email. Would you mind having another go sending a
> picture of the crack please? It's a bit hard to see in this photo.
> 
> Kind Regards,
> 
> Ben
> Customer Service Advisor
> 
>  Express Music
> 
>  20 Jul 2023, 11:39 BST
> 
> This email originated from outside of the organization. Do not click
> links, open attachments or reply, unless you were expecting the email
> and know the content is safe.
> 
> Hi Fender,
> 
> We have just taken delivery of the following guitar with a fault. See
> pic attached showing crack in lacquer in the neck pocket. Please can
> we
> arrange a return and replacement asap please.
> 
> Serial Number: R130737
> Product Number: 9235001541
> 
> Kind Regards,
> Harriet
> Kind Regards,
> Phil, Tim & Harriet
> 
> Express Music
> B2 & B3 Quarry Park
> Old Milverton Lane
> Leamington Spa
> CV32 6RW
> 
> 01926 808982
> 48C773E1-6947-4949-AD4E-A36D142B98BB.JPG
> 
>  Attachment(s)
> 48C773E1-6947-4949-AD4E-A36D142B98BB.JPG [4]
> 
> Your request (554581) has been updated. To add additional comments,
> reply to this email.
> 
> Online Support:
> * Fender Dealer Portal - https://dealer.fender.com/login
> * Fender Customer Support Portal - https://support.fender.com/en-US/
> 
> Fender Europe Ltd - Leo House, Birches Industrial Estate, East
> Grinstead, West Sussex, RH19 1QZ. Company n° 3127180
>  Fender EMEA - Please visit Fender.com [5] for the full range of
> Fender products [VKMW1P-MZYJL]
> 
> Links:
> ------
> [1] 
> https://fenderemea.zendesk.com/attachments/token/f4dv0vpbIWrRKRlroPgtIDvmp/?name=fcsstrat.jpg
> [2] 
> https://fenderemea.zendesk.com/attachments/token/EzHikkqPgvTmRJBf2lgowdsZt/?name=IMG_7649.jpg
> [3] 
> https://fenderemea.zendesk.com/attachments/token/TcskxxgfZypsOEqlGoTuSwM2D/?name=IMG_7649.jpg
> [4] 
> https://fenderemea.zendesk.com/attachments/token/jQetYh36n05KMnnLadpcnPEas/?name=48C773E1-6947-4949-AD4E-A36D142B98BB.JPG
> [5] http://roundcube.itpartnership.com/www.fender.com