MIME-Version: 1.0
Date: Fri, 28 Apr 2023 11:21:47 +0100
From: hello@expressmusic.co.uk
To: John Hodgson <jhodgson@fender.com>
Subject: Re: Quality control?
Message-ID: <69ac871d07c8f554c3e865a9c38d17b2@expressmusic.co.uk>
X-Sender: hello@expressmusic.co.uk
Content-Type: text/plain; charset=US-ASCII;
 format=flowed
Content-Transfer-Encoding: 7bit

Morning John,

Yes, we really appreciate you following this up. We don't want to be the 
moaners but the prospect of this continuing is a bit of red flag for us. 
Especially when it's just as much work to return a guitar as it is to 
sell it.

See below the product codes and serial numbers of items with the worst 
issues.

Product Number: 0145212506
Serial Number: MX22201427

Product Number: 0149753305
Serial Number: MX22299423

Serial Number: MX23009745
Product Number:0147332350

Serial Number: MX22290822
Product Number: 0149773308

Product Number: 0147323330
Serial Number: MX22153703

All the guitars from the delivery that we kept needed a really good set 
up before we would even think of selling them. We understand small 
tweaks but taking 30 minutes per guitar is a bit much.

If you need any other info, just let us know.

Kind Regards,
Harriet, Phil & Tim
Express Music



On 2023-04-28 09:37, John Hodgson wrote:
> Hi again Harriet,
> 
> Would you be able to provide me with Product Code / SKU Number please
> and if possible the serial numbers of these instruments ?
> 
> Thanks and best regards,
> 
> John
> 
> -----Original Message-----
> From: hello@expressmusic.co.uk <hello@expressmusic.co.uk>
> Sent: Thursday, April 27, 2023 1:28 PM
> To: John Hodgson <jhodgson@fender.com>
> Subject: Quality control?
> 
> This email originated from outside of the organization. Do not click
> links, open attachments or reply, unless you were expecting the email
> and know the content is safe.
> 
> Hi John,
> 
> Sorry in advance for being a bit of a grump haha!
> 
> We have taken delivery of 9 Fenders this week, all Mexican models.
> 
> 5 out of 9 are having to be returned for quality control issues
> (cracks, dents and poor finishing). 1 we are taking credit on and 3
> have arrived in a sellable condition but still needing a full set up
> including new strings on some.
> 
> Obviously we are aware this isn't directly your problem but just
> wanted to pass on some feedback. It has taken Tim and I the best part
> of 3 hours to sort this out. Just a complete waste of time.
> 
> Have many others been having the same issues with recent shipments?
> 
> Kind Regards,
> Harriet
> Express Music
> 
> Kind Regards,
> 
> Express Music
> B2 & B3 Quarry Park
> Old Milverton Lane
> Leamington Spa
> CV32 6RW
> 
> 01926 808982
> 
> Disclaimer
> 
> The information contained in this communication from the sender is
> confidential. It is intended solely for use by the recipient and
> others authorized to receive it. If you are not the recipient, you are
> hereby notified that any disclosure, copying, distribution or taking
> action in relation of the contents of this information is strictly
> prohibited and may be unlawful.