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Date: Thu, 27 May 2021 12:03:37 +0100
From: Express Music <coventry@expressmusic.co.uk>
To: Support <gbiservice@fender.com>
Subject: Re: [Fender Musical Instruments] Re: Faulty Squier
In-Reply-To: <OLO07XVK89_60af68fb65341_242af87df2b96c51847a_sprut@zendesk.com>
References: <OLO07XVK89@zendesk.com>
 <fe3b9f619cd28a2cde8b6dc09f9fb8c6@expressmusic.co.uk>
 <OLO07XVK89_60af68fb65341_242af87df2b96c51847a_sprut@zendesk.com>
Message-ID: <138e986ce388eb94f1663a998811d3de@expressmusic.co.uk>
X-Sender: coventry@expressmusic.co.uk
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Hi Richard,

Thanks for your reply.
Is there any chance of 15% credit on this?

Kind Regards,
Harriet

Express Music
196 - 204 Binley Road
Coventry
CV3 1HG

On 27/05/2021 10:40, Richard (Support) wrote:
> ##- Please type your reply above this line -##
>
>  RICHARD (Fender Musical Instruments)
>
>  May 27, 2021, 10:40 GMT+1
> Hi there, 
>
> Very sorry to see this!
>
> We can either look at a discount, return/ credit or return/
> replacement. We are currently looking at a 90 day wait time on
> replacement stock. 
>
> Please let me know your thoughts. 
>
> Best wishes, 
>
> Richard - Customer Service Advisor
>
>  COVENTRY
>
>  May 26, 2021, 15:53 GMT+1
>
> Hi Fender,
>
> We've just taken delivery of a FSR CV 60S CST ESQ LRL PPG BLK and 
> there
> is a fault with it. You will see in the photo there is a mark under 
> the
> finish. Unfortunately it's a black finish so is very noticeable.
>
> model: 0374043506
> serial: ISSC21006448
>
> Please let us know how we can proceed.
>
> Kind Regards,
> Harriet
>
> Express Music
> 196 - 204 Binley Road
> Coventry
> CV3 1HG
> IMG_4974.jpg
>
>  Attachment(s)
>  IMG_4974.jpg [1]
>
> Your request (376653) has been updated. To add additional comments,
> reply to this email.
>
> 0333 200 8760 (Sales Team)
>
> Fender Musical Instruments GBI - Leo House, Birches Industrial
> Estate, East Grinstead, West Sussex, RH19 1QZ
> Fender Europe ltd - Leo House, Birches Industrial Estate, East
> Grinstead, West Sussex, RH19 1QZ
>  FENDER EMEA - Please visit Fender.com [2] for the full range of
> Fender products [OLO07X-VK89]
>
> Links:
> ------
> [1]
> 
> https://fenderemea.zendesk.com/attachments/token/4uIggBamSIsbQWjUn2RvhIA0b/?name=IMG_4974.jpg
> [2] http://secure.itpartnership.com/www.fender.com