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Date: Wed, 21 Jul 2021 13:42:02 +0100
From: Express Music <coventry@expressmusic.co.uk>
To: David Hobson <david.hobson.private@gmail.com>
Subject: Re: 251865593
In-Reply-To: <EED3F990-6C76-4283-98EE-F6E604F83E59@gmail.com>
References: <957f5a98e1642e9607377458e47cca6e@expressmusic.co.uk>
 <EED3F990-6C76-4283-98EE-F6E604F83E59@gmail.com>
Message-ID: <edf8a8777f847d7039eabbca23cb5faa@expressmusic.co.uk>
X-Sender: coventry@expressmusic.co.uk
User-Agent: Roundcube Webmail/0.8.1

Hi David,

Please could you pop in one day with your card so we can issue your 
refund. We're here Tuesday to Saturday 11am-5pm.

Kind Regards,
Harriet

Express Music
196 - 204 Binley Road
Coventry
CV3 1HG

On 20/07/2021 16:30, David Hobson wrote:
> Hi
>
> Given we can’t deliver, we need to refund please.
>
> Regards,
>
>
>
> David
> +447815884919
>
> Sent from my iPhone
>
>> On 13 Jul 2021, at 15:26, Express Music 
>> <coventry@expressmusic.co.uk> wrote:
>>
>> 
>>
>>
>> -------- Original Message --------
>> Subject: 251865593
>> Date: 13/07/2021 09:16
>> From: TNTUK Customer Care <uk@tnt.com>
>> To: "coventry@expressmusic.co.uk" <coventry@expressmusic.co.uk>
>>
>> Hello Harriet
>>
>> I am writing to you regarding the above consignment number.
>>
>> I would firstly like to take this opportunity to apologise that we 
>> have not yet been able to deliver your goods.
>>
>> I can confirm the reason for this being returned is due to this 
>> being addressed to a private person or a residential.
>>
>> Russian customs/government don't allow such shipments into their 
>> country and it would be your responsibility to be aware of all 
>> restrictions of the destination country when shipping internationally.
>>
>> This is being sent back to you on 259094493, please track this 
>> yourself on the tracking systems we offer and should any further 
>> issues arise, please let us know.
>>
>> This case will now be closed, For detailed tracking and to manage 
>> all of your shipment requirements, please visit our website 
>> www.tnt.com
>>
>> How did we do today? Please take 2 MINUTES [1] to tell us what you 
>> think about TNT
>>
>> Kind Regards
>>
>> MICHAEL SMITH | Customer Care Representative | FedEx Express | 
>> Registered Office: Express House, Holly Lane, Atherstone, CV9 2RY | 
>> tnt.com [2] and fedex.com [3]
>>
>> ref:_00D24KXww._500084BwZcF:ref
>>
>> Links:
>> ------
>> [1] 
>> https://survey.medallia.eu/?CSEU&cft=1&cs_unit=fedex_cs_MzUwNjM4Mg&lang=en
>> [2] https://www.tnt.com
>> [3] https://www.fedex.com
>>
>>