MIME-Version: 1.0
Date: Tue, 09 Apr 2024 14:44:25 +0100
From: hello@expressmusic.co.uk
To: Fender Musical Instruments EMEA <fenderemeaservice@fender.com>
Subject: Re: [Fender Musical Instruments] Re: PPlus V
In-Reply-To: <414E5XZ29ZJ_65fc6530e7b0f_41395842021e_sprut@zendesk.com>
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Hi Ben,

Just chasing up the replacement pickup for the Player Plus 5 str and 
wondering if it would be quicker to get it back to you guys to have a 
look and maybe replace if it's going to be a while?

Cheers.
Tim.

On 2024-03-21 16:49, Ben Moore (Fender Musical Instruments EMEA) wrote:
> ##- Please type your reply above this line -##
> 
>  Ben Moore (Fender Musical Instruments)
> 
>  21 Mar 2024, 16:49 GMT
> 
> Hi Tim,
> 
> We've put one of these pickups on order for you from the factory,
> we'll get it out to you as soon as it arrives.
> 
> Kind Regards,
> 
> Ben
> Customer Service Advisor
> 
>  Ben Moore (Fender Musical Instruments)
> 
>  21 Mar 2024, 12:55 GMT
> 
> Sorry Tim I had it in my head that this was a guitar rather than a
> bass for some reason, my mistake.
> Let me see if we can get a pickup sorted for you.
> 
> Kind Regards,
> 
> Ben
> Customer Service Advisor
> 
>  Express Music
> 
>  21 Mar 2024, 12:52 GMT
> 
> This email originated from outside of the organization. Do not click
> links, open attachments or reply, unless you were expecting the email
> and know the content is safe.
> 
> Hi Ben,
> 
> The switch is for the active circuitry on and off and the pickup
> doesn't
> work in active or passive mode
> 
>  Ben Moore (Fender Musical Instruments)
> 
>  21 Mar 2024, 11:36 GMT
> 
> Hi Tim,
> 
> Have you given the switch a good clean?
> 
> Kind Regards,
> 
> Ben
> Customer Service Advisor
> 
>  Express Music
> 
>  21 Mar 2024, 10:37 GMT
> 
> This email originated from outside of the organization. Do not click
> links, open attachments or reply, unless you were expecting the email
> and know the content is safe.
> 
> Hi Ben,
> 
> not certain but I had the control plate off checked all the wires the
> best I could with a diagram I found online and waggled them to see if
> there was anything lose, also popped the pickup out but no sign of a
> fault with anything that I could see.
> Happy if you want to get it back, I have a customer interested in it
> so
> just trying to get it sorted the quickest way.
> 
> Thanks.
> Tim
> 
>  Ben Moore (Fender Musical Instruments)
> 
>  21 Mar 2024, 09:45 GMT
> 
> Hi Tim,
> 
> Thanks for your email. Are you certain it's the pickup and not a
> switch/wiring issue?
> 
> Kind Regards,
> 
> Ben
> Customer Service Advisor
> 
>  Express Music
> 
>  20 Mar 2024, 16:51 GMT
> 
> This email originated from outside of the organization. Do not click
> links, open attachments or reply, unless you were expecting the email
> and know the content is safe.
> 
> Hi Be,
> 
> I've just discovered the Player Plus V bass S/N MX22233700 we've got
> in
> stock has a faulty bridge pickup.
> I'm happy to try a new pickup if you want to send one back to see if
> that solves the problem.
> 
> Regards.
> Tim.
> 
> Kind Regards,
> Phil, Tim & Harriet
> 
> Express Music
> B2 & B3 Quarry Park
> Old Milverton Lane
> Leamington Spa
> CV32 6RW
> 
> 01926 808982
> 
> Your request (619733) has been updated. To add additional comments,
> reply to this email.
> 
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