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Date: Thu, 16 Apr 2020 13:38:50 +0100
From: Express Music <coventry@expressmusic.co.uk>
To: <SharonHunt@tanglewoodguitarcompany.com>
Subject: RE: FW: Tuning peg replacement for Tanglewood Superfolk Guitar
 required.
In-Reply-To: <01a201d613eb$8557bb90$900732b0$@tanglewoodguitarcompany.com>
References: <38844156540a4118f6b96f310abd5aef@expressmusic.co.uk>
 <009701d60e57$73d01a50$5b704ef0$@tanglewoodguitarcompany.com>
 <5677d3b91a637439f3a57705ca3386c6@expressmusic.co.uk>
 <00a801d60e58$72f1d2d0$58d57870$@tanglewoodguitarcompany.com>
 <b72f0b9741cec018ddf482c48c63517a@expressmusic.co.uk>
 <013501d60e62$e67835f0$b368a1d0$@tanglewoodguitarcompany.com>
 <c1e60a4f2753ab74ecb232dc05e2a9c5@expressmusic.co.uk>
 <018801d613e9$aa885f20$ff991d60$@tanglewoodguitarcompany.com>
 <e0f71bae162fd4a25169db4dbe9a281a@expressmusic.co.uk>
 <01a201d613eb$8557bb90$900732b0$@tanglewoodguitarcompany.com>
Message-ID: <aa20266222bab4abd69922117f72f695@expressmusic.co.uk>
X-Sender: coventry@expressmusic.co.uk
User-Agent: Roundcube Webmail/0.8.1

You're a star, thank you for your patience with this!

---
Regards

Express Music
196 - 204 Binley Road
Coventry
CV3 1HG

On 16/04/2020 13:35, Sharon Hunt wrote:
> Hi Harriet
>
> There will be no cost.
>
> Regards
> Sharon Hunt
> General Manager
> Tanglewood Guitar Company Ltd
> www.tanglewoodguitars.co.uk
>
> This email is from Tanglewood Guitar Company Ltd. The contents of
> this email and any attachments are confidential to the intended
> recipient. Tanglewood Guitar Company Ltd is registered in England and
> Wales, registration number 3615838
>
> -----Original Message-----
> From: Express Music <coventry@expressmusic.co.uk>
> Sent: 16 April 2020 13:24
> To: SharonHunt@tanglewoodguitarcompany.com
> Subject: Re: FW: Tuning peg replacement for Tanglewood Superfolk
> Guitar required.
>
> Thanks Sharon, Can you please tell me the cost.
>
> ---
> Regards
>
> Express Music
> 196 - 204 Binley Road
> Coventry
> CV3 1HG
>
> On 16/04/2020 13:22, Sharon Hunt wrote:
>> Hi Harriet
>>
>> I will pop one in the post to you today.
>>
>> Regards
>> Sharon Hunt
>> General Manager
>> Tanglewood Guitar Company Ltd
>> www.tanglewoodguitars.co.uk
>>
>> This email is from Tanglewood Guitar Company Ltd. The contents of 
>> this
>> email and any attachments are confidential to the intended 
>> recipient.
>> Tanglewood Guitar Company Ltd is registered in England and Wales,
>> registration number 3615838
>>
>> -----Original Message-----
>> From: Sharon Hunt <SharonHunt@tanglewoodguitarcompany.com>
>> Sent: 14 April 2020 15:35
>> To: 'Express Music' <coventry@expressmusic.co.uk>
>> Subject: RE: Tuning peg replacement for Tanglewood Superfolk Guitar
>> required.
>>
>> Hi Harriet
>>
>> I will come back to you shortly
>>
>> Regards
>> Sharon Hunt
>> General Manager
>> Tanglewood Guitar Company Ltd
>> www.tanglewoodguitars.co.uk
>>
>> This email is from Tanglewood Guitar Company Ltd. The contents of 
>> this
>> email and any attachments are confidential to the intended 
>> recipient.
>> Tanglewood Guitar Company Ltd is registered in England and Wales,
>> registration number 3615838
>>
>> -----Original Message-----
>> From: Express Music <coventry@expressmusic.co.uk>
>> Sent: 14 April 2020 15:34
>> To: SharonHunt@tanglewoodguitarcompany.com
>> Subject: RE: Tuning peg replacement for Tanglewood Superfolk Guitar
>> required.
>>
>> Hi Sharon,
>>
>> Just checking you got my reply to this? If you could please check if
>> it's possible to just get the plastic button replacement?
>>
>> Kind Regards,
>> Harriet
>>
>> Express Music
>> 196 - 204 Binley Road
>> Coventry
>> CV3 1HG
>>
>> On 09/04/2020 12:34, Sharon Hunt wrote:
>>> Do you mean just the plastic button ?
>>>
>>> Regards
>>> Sharon Hunt
>>> General Manager
>>> Tanglewood Guitar Company Ltd
>>> www.tanglewoodguitars.co.uk
>>>
>>> This email is from Tanglewood Guitar Company Ltd. The contents of
>>> this email and any attachments are confidential to the intended
>>> recipient.
>>> Tanglewood Guitar Company Ltd is registered in England and Wales,
>>> registration number 3615838
>>>
>>> -----Original Message-----
>>> From: Express Music <coventry@expressmusic.co.uk>
>>> Sent: 09 April 2020 12:28
>>> To: SharonHunt@tanglewoodguitarcompany.com
>>> Subject: RE: Tuning peg replacement for Tanglewood Superfolk Guitar
>>> required.
>>>
>>> Thanks for this info Sharon. The customer is just asking if you're
>>> able to supply the plastic tuning peg, rather than the whole 
>>> machine
>>> head?
>>>
>>> Kind Regards,
>>> Harriet
>>>
>>> Express Music
>>> 196 - 204 Binley Road
>>> Coventry
>>> CV3 1HG
>>>
>>> On 09/04/2020 11:20, Sharon Hunt wrote:
>>>> Hi Harriet
>>>>
>>>> Yes the B Band was posted out yesterday.
>>>>
>>>> The cost including postage for the machine head will be £6.40 plus
>>>> vat
>>>> - would you like one sending to you ?
>>>>
>>>> Regards
>>>> Sharon Hunt
>>>> General Manager
>>>> Tanglewood Guitar Company Ltd
>>>> www.tanglewoodguitars.co.uk
>>>>
>>>> This email is from Tanglewood Guitar Company Ltd. The contents of
>>>> this email and any attachments are confidential to the intended
>>>> recipient.
>>>> Tanglewood Guitar Company Ltd is registered in England and Wales,
>>>> registration number 3615838
>>>>
>>>> -----Original Message-----
>>>> From: Express Music <coventry@expressmusic.co.uk>
>>>> Sent: 09 April 2020 11:16
>>>> To: SharonHunt@tanglewoodguitarcompany.com
>>>> Subject: RE: Tuning peg replacement for Tanglewood Superfolk 
>>>> Guitar
>>>> required.
>>>>
>>>> Morning Sharon,
>>>>
>>>> Yes a full machine head on the bass side please.
>>>>
>>>> Phil's just wanting to also check if you have managed to despatch
>>>> the b band pre amp yet?
>>>>
>>>> Many Thanks,
>>>> Harriet
>>>>
>>>> Express Music
>>>> 196 - 204 Binley Road
>>>> Coventry
>>>> CV3 1HG
>>>>
>>>> On 09/04/2020 11:13, Sharon Hunt wrote:
>>>>> Hi Harriet
>>>>>
>>>>> Do you need a full machinehead, if so for what string? Or is it
>>>>> just the machinehead button ?
>>>>>
>>>>> Regards
>>>>> Sharon Hunt
>>>>> General Manager
>>>>> Tanglewood Guitar Company Ltd
>>>>> www.tanglewoodguitars.co.uk
>>>>>
>>>>> This email is from Tanglewood Guitar Company Ltd. The contents of
>>>>> this email and any attachments are confidential to the intended
>>>>> recipient.
>>>>> Tanglewood Guitar Company Ltd is registered in England and Wales,
>>>>> registration number 3615838
>>>>>
>>>>> -----Original Message-----
>>>>> From: Express Music <coventry@expressmusic.co.uk>
>>>>> Sent: 08 April 2020 11:51
>>>>> To: info@tanglewoodguitarcompany.com
>>>>> Cc: Charles Gilbank <Charles.Gilbank@tanglewoodguitarcompany.com>
>>>>> Subject: Fwd: Tuning peg replacement for Tanglewood Superfolk
>>>>> Guitar required.
>>>>>
>>>>> Morning Everyone,
>>>>>
>>>>> I'm hoping you can help with a spare part enquiry for a customer 
>>>>> of
>>>>> ours. Please see email below and pics attached for info.
>>>>>
>>>>> We're at the shop till 4pm today if you would rather phone to
>>>>> discuss options.
>>>>> 02476635766
>>>>>
>>>>> Kind Regards,
>>>>> Harriet
>>>>>
>>>>> Express Music
>>>>> 196 - 204 Binley Road
>>>>> Coventry
>>>>> CV3 1HG
>>>>>
>>>>> -------- Original Message --------
>>>>> Subject: Tuning peg replacement for Tanglewood Superfolk Guitar
>>>>> required.
>>>>> Date: 08/04/2020 11:33
>>>>>  From: M Maz <mako_123@hotmail.co.uk>
>>>>> To: "coventry@expressmusic.co.uk" <coventry@expressmusic.co.uk>
>>>>>
>>>>>
>>>>> Good morning
>>>>>
>>>>> As per telephone conversation earlier today- I purchased a
>>>>> Tanglewood Superfolk Guitar from Express Music, July 29th 2018.
>>>>> However since then 1 tuning peg has cracked and can longer tune 
>>>>> it.
>>>>> Please can i have a replacement peg asap?
>>>>>   (Please see pictures attached).
>>>>>
>>>>>   Model: DBT SFCE PW
>>>>>   Serial: KU1800300036
>>>>>
>>>>>   Kind Regards
>>>>>
>>>>>   Mark