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Date: Sat, 18 May 2024 15:42:14 +0100
From: hello@expressmusic.co.uk
To: Fender Musical Instruments EMEA <fenderemeaservice@fender.com>
Subject: Re: [Fender Musical Instruments] Re: Re: [Fender Musical Instruments]
 Re: PPlus V
In-Reply-To: <4WE7MXW4NKW_6644784ddca67_483a849064c6_sprut@zendesk.com>
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Hey Ben,

just popped the replacement pickup in the Player Plus V and sadly it 
still doesn't work :-(
So can we get it back, please?

Cheers.
Tim.

On 2024-05-15 09:54, Ben Moore (Fender Musical Instruments EMEA) wrote:
> ##- Please type your reply above this line -##
> 
>  Ben Moore (Fender Musical Instruments)
> 
>  15 May 2024, 09:54 BST
> 
> Hi Tim,
> 
> I hope you're well. Good news, it's here, and it's in the post today.
> It'll be with you very soon!
> 
> Kind Regards,
> 
> Ben
> Customer Service Advisor
> 
>  Ben Moore (Fender Musical Instruments)
> 
>  13 May 2024, 11:47 BST
> 
> Hi Tim,
> 
> Thanks for your email. It looks like this was shipped from the factory
> a few weeks ago now, so should be with us or indeed with us any
> moment. I'll chase this up with parts and update you ASAP.
> 
> Kind Regards,
> 
> Ben
> Customer Service Advisor
> 
>  Express Music
> 
>  10 May 2024, 11:50 BST This is a follow-up to your previous request
> #619733 [1] "PPlus V"
> 
> This email originated from outside of the organization. Do not click
> links, open attachments or reply, unless you were expecting the email
> and know the content is safe.
> 
> Hi Ben,
> 
> Just wondering if there's any eta on the replacement pickup for the
> Player Plus V bass.
> If not, as it's been nearly 2 months could we get it returned for
> repair/replace or credit, please?
> 
> Thanks.
> Tim.
> 
> Your request (633620) has been updated. To add additional comments,
> reply to this email.
> 
> Online Support:
> - Fender Dealer Portal - https://dealer.fender.com/login
> - Fender Customer Support Portal - https://support.fender.com/en-US/
> 
> Fender Europe Ltd - Leo House, Birches Industrial Estate, East
> Grinstead, West Sussex, RH19 1QZ. Company n° 3127180
>  Fender EMEA - Please visit Fender.com [2] for the full range of
> Fender products [4WE7MX-W4NKW]
> 
> Links:
> ------
> [1] https://fenderemea.zendesk.com/hc/requests/619733
> [2] http://roundcube.itpartnership.com/www.fender.com