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References: <f6fcbe1b4be3eb2397f81419941cfe54@expressmusic.co.uk>
<93370157fdd58fad7e854b2b23ed8315@expressmusic.co.uk> <bdc7f41c29beae78f6e30fa93101f6b8@expressmusic.co.uk>
<CAL5TBe5wRB6+M9yhhbXFOR3CkKP1wbZeUeedMzvQXR-EMYBdbw@mail.gmail.com>
<4bb98d363c9e058d629f060d5a79d493@expressmusic.co.uk> <CAL5TBe7Ne5M0i7zh8duQvqYqqEuRSOvreEAfyEgX95qGCzT_yQ@mail.gmail.com>
<995439ea061d7f51b42cf37f24f746bd@expressmusic.co.uk> <CAL5TBe49Yxa6RH9Qeqd_EJTS6hVZQmjE+RGDViq7wAtD=3Nw_w@mail.gmail.com>
<2bef9c6f1f171065476da2a0039840e4@expressmusic.co.uk> <CAL5TBe7c8vzjvhJGyvNem-mYCvJzq1C0wsf8w92cnUBbFDJcag@mail.gmail.com>
<ad857e234a43b2a48656e5fc4729b5c3@expressmusic.co.uk> <CAL5TBe7XoPvOyGLg7PpRTtkM0QijwqXRyS=+iz8xGBiBDn_awA@mail.gmail.com>
<c0ba9f02ab596338037cdc64dbe22038@expressmusic.co.uk> <CAL5TBe5Ck6pw2B6q38VKdC4rLsgqmN1wnF1V5VT7VWvf5Q9-sw@mail.gmail.com>
<7e2ce6c54f00c415dcde1b74600ea099@expressmusic.co.uk> <CAL5TBe4--Z3Zpn6m-KSgnWsXgMAV+buYrSdHxCQP30=bVjNBnA@mail.gmail.com>
<cbcc6c3037e16bf2781c4f6a6d40c8e5@expressmusic.co.uk> <CAL5TBe7frj5AbKdb5=TdkeZY3eOVuaJgQe0h0Omhc61YU6EmWg@mail.gmail.com>
<f40ccb7e60201652d0f1b4d3704a3d44@expressmusic.co.uk> <CAL5TBe6zfqczrWWi-QdSk94tabVXYX_7bHCk+y7mChfbchbY0Q@mail.gmail.com>
<43402b896be2efb32d70737d8a512922@expressmusic.co.uk>
In-Reply-To: <43402b896be2efb32d70737d8a512922@expressmusic.co.uk>
Reply-To: steelfish44@gmail.com
From: Joe Harrison <steelfish44@gmail.com>
Date: Thu, 9 Apr 2026 16:07:28 +0100
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Message-ID: <CAL5TBe6C9n_4hahRTEgofe=-hpHUGELuCkcHE7GOKFU__m1RpA@mail.gmail.com>
Subject: Re: FedEx proof of delivery and GPS delivery coordinates
To: hello@expressmusic.co.uk
Content-Type: multipart/alternative; boundary="000000000000a2872b064f086056"
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Hi Phil,
Thanks for your patience as well. Appreciate everything you=E2=80=99ve done=
to sort
out things that were out of your control.
I=E2=80=99d certainly always be happy to recommend your company in the futu=
re.
Cheers
Joe
On Thu, 9 Apr 2026 at 13:23, <hello@expressmusic.co.uk> wrote:
> Hi Joe
>
> Strat arrived back here today & refund processed
>
> Thanks for your patience
>
> If we can do anything to assist in the future just let me know
>
> Phil
> :)
>
>
> On 2026-04-08 17:21, Joe Harrison wrote:
> > Hey Phil,
> >
> > Just to let you know the FedEx guy came as planned and collected. It
> > was the same guy, I think he=E2=80=99s seen enough of that box this las=
t few
> > days.
> >
> > Cheers
> > Joe
> >
> > On Wed, 8 Apr 2026 at 14:41, <hello@expressmusic.co.uk> wrote:
> >
> >> Hi Joe,
> >>
> >> Just confirming we have transferred the money today for the GS Mini.
> >>
> >> Hope the Strat gets collected ok and we can wrap this up for you!
> >>
> >> Kind Regards,
> >> Phil
> >> Express Music
> >>
> >> On 2026-04-08 08:17, Joe Harrison wrote:
> >>> Hi Phil,
> >>>
> >>> Here you go, my Starling details.
> >>>
> >>> Account Number: 41385001
> >>> Sort Code: 608371
> >>> Account Name: Joseph Harrison
> >>>
> >>> Your parcel is all boxed up, label printed and ready to. I found
> >> some
> >>> extra padding material as well so it=E2=80=99s like a well stuffed
> >> mattress
> >>> for when they pick it up.
> >>>
> >>> Cheers
> >>> Joe.
> >>>
> >>> On Tue, 7 Apr 2026 at 13:47, <hello@expressmusic.co.uk> wrote:
> >>>
> >>>> Hi Joe,
> >>>>
> >>>> When you get a chance, please can you send over your bank details
> >> so
> >>>>
> >>>> that we can pay you for the Taylor GS Mini.
> >>>>
> >>>> We will get that payment done asap!
> >>>>
> >>>> Kind Regards,
> >>>> Phil
> >>>> Express Music
> >>>>
> >>>> On 2026-04-07 11:21, Joe Harrison wrote:
> >>>>> Hi Phil,
> >>>>>
> >>>>> Glad you enjoyed it.
> >>>>>
> >>>>> Yes someone will be in all days this week and I=E2=80=99ve got a
> >> printer
> >>>> for
> >>>>> the return label, no problem.
> >>>>>
> >>>>> Thanks
> >>>>> Joe
> >>>>>
> >>>>> On Tue, 7 Apr 2026 at 10:57, <hello@expressmusic.co.uk> wrote:
> >>>>>
> >>>>>> Morning Joe,
> >>>>>>
> >>>>>> Yes, we had a lovely chilled weekend thank you. We don't take a
> >>>>>> break
> >>>>>> very often so it felt like a real treat.
> >>>>>>
> >>>>>> Option 3 is good with us. Please can you confirm you are able
> >> to
> >>>>>> print
> >>>>>> out a label?
> >>>>>>
> >>>>>> Let us know what day someone will be home this week and we will
> >>>>>> arrange
> >>>>>> the collection with FedEx. Let's hope they do a better job this
> >>>>>> time!
> >>>>>>
> >>>>>> We are in the shop today if you need to speak to us - 01926
> >>>> 808982
> >>>>>>
> >>>>>> Kind Regards,
> >>>>>> Phil
> >>>>>> Express Music
> >>>>>>
> >>>>>> On 2026-04-06 20:57, Joe Harrison wrote:
> >>>>>>> Hi Phil,
> >>>>>>>
> >>>>>>> Thanks for that. Hope you enjoyed a great long weekend.
> >>>>>>>
> >>>>>>> Did a lot of thinking and obsessing over the weekend. If the
> >>>>>> supply
> >>>>>>> chain situation at the minute hadn't of sucked I might have
> >> gone
> >>>>>> with
> >>>>>>> option 2, but it does sound like a bit of a nightmare in terms
> >>>> of
> >>>>>>> leadtimes so can we go with option #3 return and refund
> >> instead.
> >>>> I
> >>>>>> did
> >>>>>>> box up the strat again that same evening so it's as it came
> >> with
> >>>>>> all
> >>>>>>> the stickers, spare strings etc intact.
> >>>>>>>
> >>>>>>> Can't stress this enough though - you and the team have been
> >>>>>> amazing
> >>>>>>> throughout. Things do sometimes go wrong that are outside of
> >>>>>>> everyone's control but you did your all to sort it.
> >>>>>>>
> >>>>>>> Thanks again
> >>>>>>> Joe
> >>>>>>>
> >>>>>>> On Thu, 2 Apr 2026, 16:07 , <hello@expressmusic.co.uk> wrote:
> >>>>>>>
> >>>>>>>> Hi Joe,
> >>>>>>>>
> >>>>>>>> No, that's not normal but can happen during transit. It
> >>>> certainly
> >>>>>>>> wasn't
> >>>>>>>> like that when it left here. Fender class this as a cosmetic
> >>>> flaw
> >>>>>>>> that
> >>>>>>>> won't impact on the playability or stability in any way.
> >> Sorry
> >>>>>> you
> >>>>>>>> are
> >>>>>>>> on the receiving end of this!
> >>>>>>>>
> >>>>>>>> First option: Keep it and we can offer a 10% discount.
> >>>>>>>>
> >>>>>>>> Second option: We will arrange a collection and get you a
> >>>>>>>> replacement on
> >>>>>>>> order with Fender. The current eta is mid April with them so
> >>>> may
> >>>>>>>> take a
> >>>>>>>> few weeks realistically to get it to you.
> >>>>>>>>
> >>>>>>>> Third option: We get it back here and issue a refund. We will
> >>>>>> just
> >>>>>>>> buy
> >>>>>>>> the Taylor off you.
> >>>>>>>>
> >>>>>>>> Have a think over the weekend what you want to do. We are
> >> back
> >>>> in
> >>>>>>>> the
> >>>>>>>> shop Tuesday.
> >>>>>>>>
> >>>>>>>> Speak soon,
> >>>>>>>> Phil
> >>>>>>>> Express Music
> >>>>>>>>
> >>>>>>>> On 2026-04-02 15:56, Joe Harrison wrote:
> >>>>>>>>> So the only thing is, there=E2=80=99s a crack in paint on both
> >> sides
> >>>>>> of
> >>>>>>>> the
> >>>>>>>>> neck where it meets the body. One side is prominent, the
> >> other
> >>>>>>>> side is
> >>>>>>>>> smaller but still there.
> >>>>>>>>>
> >>>>>>>>> That=E2=80=99s not normal, right? I=E2=80=99ve just checked my =
outgoing
> >>>>>>>> Standard
> >>>>>>>>> Strat and that=E2=80=99s perfect.
> >>>>>>>>>
> >>>>>>>>> I=E2=80=99ve dropped you some pics.
> >>>>>>>>>
> >>>>>>>>> Joe
> >>>>>>>>>
> >>>>>>>>> On Thu, 2 Apr 2026 at 15:37, <hello@expressmusic.co.uk>
> >> wrote:
> >>>>>>>>>
> >>>>>>>>>> PHEW!!!!
> >>>>>>>>>>
> >>>>>>>>>> We are all very relieved, as I'm sure you are too. What a
> >>>> feck
> >>>>>> up
> >>>>>>>>>> haha
> >>>>>>>>>> glad the driver managed to get it back off them. Now you
> >> can
> >>>>>>>> enjoy
> >>>>>>>>>> playing it!
> >>>>>>>>>>
> >>>>>>>>>> Have a good Easter : )
> >>>>>>>>>>
> >>>>>>>>>> On 2026-04-02 15:34, Joe Harrison wrote:
> >>>>>>>>>>> Good news!
> >>>>>>>>>>>
> >>>>>>>>>>> I have it. Took the fedex guy nearly an hour to get it off
> >>>>>> them.
> >>>>>>>>>> They
> >>>>>>>>>>> didn=E2=80=99t want to give it up he said. Apologised profuse=
ly.
> >>>> But
> >>>>>>>>>> it=E2=80=99s
> >>>>>>>>>>> here ok.
> >>>>>>>>>>>
> >>>>>>>>>>> Thanks very much for chasing it for me. I=E2=80=99m certain o=
f
> >> you
> >>>>>>>>>> hadn=E2=80=99t
> >>>>>>>>>>> I don=E2=80=99t think we=E2=80=99s have seen it again.
> >>>>>>>>>>>
> >>>>>>>>>>> Cheers
> >>>>>>>>>>> Joe
> >>>>>>>>>>> Ps it feels lovely!
> >>>>>>>>>>>
> >>>>>>>>>>> On Thu, 2 Apr 2026 at 11:32, <hello@expressmusic.co.uk>
> >>>> wrote:
> >>>>>>>>>>>
> >>>>>>>>>>>> =F0=9F=98=82 Yes should be interesting!
> >>>>>>>>>>>>
> >>>>>>>>>>>> On 2026-04-02 11:29, Joe Harrison wrote:
> >>>>>>>>>>>>> Thanks Phil. Appreciate it. Like I say I know it=E2=80=99s =
not
> >>>>>> your
> >>>>>>>>>>>> fault.
> >>>>>>>>>>>>>
> >>>>>>>>>>>>> I=E2=80=99m semi amused to see how well that fedex guy gets=
on
> >>>>>>>> trying
> >>>>>>>>>> to
> >>>>>>>>>>>> get
> >>>>>>>>>>>>> that guitar back. The family at 23 Maybank yesterday
> >> were
> >>>> in
> >>>>>>>>>> full
> >>>>>>>>>>>> on
> >>>>>>>>>>>>> Trump denial mode yesterday when I asked them.
> >>>>>>>>>>>>>
> >>>>>>>>>>>>> Cheers
> >>>>>>>>>>>>> Joe.
> >>>>>>>>>>>>>
> >>>>>>>>>>>>> On Thu, 2 Apr 2026 at 11:21, <hello@expressmusic.co.uk>
> >>>>>> wrote:
> >>>>>>>>>>>>>
> >>>>>>>>>>>>>> Hi Joe,
> >>>>>>>>>>>>>>
> >>>>>>>>>>>>>> FedEx say they'll coming back to collect the parcel's
> >>>> from
> >>>>>>>> both
> >>>>>>>>>>>>>> addresses today and swapping them over, so we'll see
> >> what
> >>>>>>>>>>>> happens.
> >>>>>>>>>>>>>> We'll keep an eye on it, but obviously, let us know if
> >>>> you
> >>>>>>>> get
> >>>>>>>>>>>> any
> >>>>>>>>>>>>>> news
> >>>>>>>>>>>>>> first.
> >>>>>>>>>>>>>>
> >>>>>>>>>>>>>> Thanks.
> >>>>>>>>>>>>>> Phil
> >>>>>>>>>>>>>> On 2026-04-01 18:54, Joe Harrison wrote:
> >>>>>>>>>>>>>>> Hi Phil,
> >>>>>>>>>>>>>>>
> >>>>>>>>>>>>>>> I have some what's probably bad news for the pair of
> >> us.
> >>>> I
> >>>>>>>>>> took
> >>>>>>>>>>>> a
> >>>>>>>>>>>>>> trip
> >>>>>>>>>>>>>>> to those coordinates and 23 Maybank Rd (it is just a
> >> few
> >>>>>>>> mins
> >>>>>>>>>>>>>> drive
> >>>>>>>>>>>>>>> from my house - about the length of time between my
> >>>> 'it's
> >>>>>>>> been
> >>>>>>>>>>>>>> signed
> >>>>>>>>>>>>>>> for notification' and our phone call earlier in fact).
> >>>>>>>>>>>>>>>
> >>>>>>>>>>>>>>> I knocked on the door and asked politely for my parcel
> >>>> and
> >>>>>>>>>> asked
> >>>>>>>>>>>>>> if
> >>>>>>>>>>>>>>> they had received anything today. The kind people at
> >> 23
> >>>>>>>> flatly
> >>>>>>>>>>>>>> denied
> >>>>>>>>>>>>>>> having received any parcels today and certainly didn't
> >>>>>> have
> >>>>>>>>>>>> mine.
> >>>>>>>>>>>>>> I
> >>>>>>>>>>>>>>> left.
> >>>>>>>>>>>>>>>
> >>>>>>>>>>>>>>> I'd left their parcel in my car to do a swap in the
> >>>> event
> >>>>>>>> that
> >>>>>>>>>>>>>> they'd
> >>>>>>>>>>>>>>> give me my parcel, I still have it.
> >>>>>>>>>>>>>>>
> >>>>>>>>>>>>>>> I've attached a pic of the house, geo-tagged. Not sure
> >>>> if
> >>>>>>>> that
> >>>>>>>>>>>> is
> >>>>>>>>>>>>>>> going to be of any use to Fedex or speed things up,
> >> but
> >>>> at
> >>>>>>>>>> this
> >>>>>>>>>>>>>> stage
> >>>>>>>>>>>>>>> the chances of either of us getting that strat is
> >> pretty
> >>>>>>>>>>>>>> negligible
> >>>>>>>>>>>>>>> given the response of the people at Maybank Rd.
> >>>>>>>>>>>>>>>
> >>>>>>>>>>>>>>> Absolutely not your fault as I know Fedex are 100% to
> >>>>>> blame
> >>>>>>>>>> and
> >>>>>>>>>>>>>>> incompetent - but I'd really appreciate you harassing
> >>>>>> Fedex
> >>>>>>>> so
> >>>>>>>>>>>>>> they do
> >>>>>>>>>>>>>>> admit their mistake, pay you the insured value so I
> >> can
> >>>>>> get
> >>>>>>>> a
> >>>>>>>>>>>>>> refund.
> >>>>>>>>>>>>>>> Any evidence/ring footage etc you need to support that
> >>>>>> just
> >>>>>>>>>> let
> >>>>>>>>>>>> me
> >>>>>>>>>>>>>>> know and I'll do whatever is needed for you.
> >>>>>>>>>>>>>>>
> >>>>>>>>>>>>>>> Thanks in advance.
> >>>>>>>>>>>>>>> Joe
> >>>>>>>>>>>>>>>
> >>>>>>>>>>>>>>> On Wed, 1 Apr 2026 at 15:41,
> >> <hello@expressmusic.co.uk>
> >>>>>>>> wrote:
> >>>>>>>>>>>>>>>
> >>>>>>>>>>>>>>>> Good work detective Joe!
> >>>>>>>>>>>>>>>>
> >>>>>>>>>>>>>>>> We will keep you updated.
> >>>>>>>>>>>>>>>>
> >>>>>>>>>>>>>>>> On 2026-04-01 15:39, Joe Harrison wrote:
> >>>>>>>>>>>>>>>>> Just figured out how to get my long/lat as well.
> >>>>>> Hopefully
> >>>>>>>>>>>> there
> >>>>>>>>>>>>>>>> will
> >>>>>>>>>>>>>>>>> be no argument from Fedex that they've made a
> >> mistake
> >>>> (I
> >>>>>>>>>> also
> >>>>>>>>>>>>>> have
> >>>>>>>>>>>>>>>>> Ring camera capturing when they've delivered the
> >> other
> >>>>>>>> guy's
> >>>>>>>>>>>>>>>> parcel to
> >>>>>>>>>>>>>>>>> me). Some more ammunition for you.
> >>>>>>>>>>>>>>>>>
> >>>>>>>>>>>>>>>>> And here's my front door (attached).
> >>>>>>>>>>>>>>>>>
> >>>>>>>>>>>>>>>>> On Wed, 1 Apr 2026 at 15:22,
> >>>> <hello@expressmusic.co.uk>
> >>>>>>>>>> wrote:
> >>>>>>>>>>>>>>>>>
> >>>>>>>>>>>>>>>>>> Hi Joe,
> >>>>>>>>>>>>>>>>>>
> >>>>>>>>>>>>>>>>>> Just spoken with FedEx and they are on the case as
> >> a
> >>>>>>>> matter
> >>>>>>>>>>>> of
> >>>>>>>>>>>>>>>>>> urgency
> >>>>>>>>>>>>>>>>>> which is great.
> >>>>>>>>>>>>>>>>>>
> >>>>>>>>>>>>>>>>>> Please can you let me know the tracking number on
> >> the
> >>>>>>>>>> parcel
> >>>>>>>>>>>>>> you
> >>>>>>>>>>>>>>>>>> received from FedEx today?
> >>>>>>>>>>>>>>>>>>
> >>>>>>>>>>>>>>>>>> Kind Regards,
> >>>>>>>>>>>>>>>>>> Phil
> >>>>>>>>>>>>>>>>>> Express Music
> >>>>>>>>>>>>>>>>>>
> >>>>>>>>>>>>>>>>>> -------- Original Message --------
> >>>>>>>>>>>>>>>>>> Subject: FedEx proof of delivery and GPS delivery
> >>>>>>>>>> coordinates
> >>>>>>>>>>>>>>>>>> Date: 2026-04-01 15:07
> >>>>>>>>>>>>>>>>>> From: hello@expressmusic.co.uk
> >>>>>>>>>>>>>>>>>> To: steelfish44@gmail.com
> >>>>>>>>>>>>>>>>>>
> >>>>>>>>>>>>>>>>>> Hi Joe,
> >>>>>>>>>>>>>>>>>>
> >>>>>>>>>>>>>>>>>> Thanks for the call just now.
> >>>>>>>>>>>>>>>>>>
> >>>>>>>>>>>>>>>>>> These are the coordinates that FedEx are saying it
> >>>> was
> >>>>>>>>>>>>>> delivered
> >>>>>>>>>>>>>>>>>> too:
> >>>>>>>>>>>>>>>>>> 53=C2=B040'3.4"N, 1=C2=B028'47.1"W
> >>>>>>>>>>>>>>>>>>
> >>>>>>>>>>>>>>>>>> We have just opened a FedEx case to say it is
> >>>> missing.
> >>>>>>>> Case
> >>>>>>>>>>>>>>>> number:
> >>>>>>>>>>>>>>>>>> C-233700733
> >>>>>>>>>>>>>>>>>>
> >>>>>>>>>>>>>>>>>> Let's hope this one is resolved smoothly!
> >>>>>>>>>>>>>>>>>>
> >>>>>>>>>>>>>>>>>> We are at the shop till 5pm if you need us, just
> >> call
> >>>>>> me.
> >>>>>>>>>>>>>>>>>>
> >>>>>>>>>>>>>>>>>> Phil
> >>>>>>>>>>>>>>>>>> Express Music
>
>
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<div dir=3D"auto">Hi Phil,</div><div dir=3D"auto"><br></div><div dir=3D"aut=
o">Thanks for your patience as well. Appreciate everything you=E2=80=99ve d=
one to sort out things that were out of your control.=C2=A0</div><div dir=
=3D"auto"><br></div><div dir=3D"auto">I=E2=80=99d certainly always be happy=
to recommend your company in the future.=C2=A0</div><div dir=3D"auto"><br>=
</div><div dir=3D"auto">Cheers</div><div dir=3D"auto">Joe</div><div><br><di=
v class=3D"gmail_quote gmail_quote_container"><div dir=3D"ltr" class=3D"gma=
il_attr">On Thu, 9 Apr 2026 at 13:23, <<a href=3D"mailto:hello@expressmu=
sic.co.uk">hello@expressmusic.co.uk</a>> wrote:<br></div><blockquote cla=
ss=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;border-left:1px #ccc solid;pa=
dding-left:1ex">Hi Joe<br>
<br>
Strat arrived back here today & refund processed<br>
<br>
Thanks for your patience<br>
<br>
If we can do anything to assist in the future just let me know<br>
<br>
Phil<br>
:)<br>
<br>
<br>
On 2026-04-08 17:21, Joe Harrison wrote:<br>
> Hey Phil,<br>
> <br>
> Just to let you know the FedEx guy came as planned and collected. It<b=
r>
> was the same guy, I think he=E2=80=99s seen enough of that box this la=
st few<br>
> days.<br>
> <br>
> Cheers<br>
> Joe<br>
> <br>
> On Wed, 8 Apr 2026 at 14:41, <<a href=3D"mailto:hello@expressmusic.=
co.uk" target=3D"_blank">hello@expressmusic.co.uk</a>> wrote:<br>
> <br>
>> Hi Joe,<br>
>> <br>
>> Just confirming we have transferred the money today for the GS Min=
i.<br>
>> <br>
>> Hope the Strat gets collected ok and we can wrap this up for you!<=
br>
>> <br>
>> Kind Regards,<br>
>> Phil<br>
>> Express Music<br>
>> <br>
>> On 2026-04-08 08:17, Joe Harrison wrote:<br>
>>> Hi Phil,<br>
>>> <br>
>>> Here you go, my Starling details.<br>
>>> <br>
>>> Account Number: 41385001<br>
>>> Sort Code: 608371<br>
>>> Account Name: Joseph Harrison<br>
>>> <br>
>>> Your parcel is all boxed up, label printed and ready to. I fou=
nd<br>
>> some<br>
>>> extra padding material as well so it=E2=80=99s like a well stu=
ffed<br>
>> mattress<br>
>>> for when they pick it up.<br>
>>> <br>
>>> Cheers<br>
>>> Joe.<br>
>>> <br>
>>> On Tue, 7 Apr 2026 at 13:47, <<a href=3D"mailto:hello@expre=
ssmusic.co.uk" target=3D"_blank">hello@expressmusic.co.uk</a>> wrote:<br=
>
>>> <br>
>>>> Hi Joe,<br>
>>>> <br>
>>>> When you get a chance, please can you send over your bank =
details<br>
>> so<br>
>>>> <br>
>>>> that we can pay you for the Taylor GS Mini.<br>
>>>> <br>
>>>> We will get that payment done asap!<br>
>>>> <br>
>>>> Kind Regards,<br>
>>>> Phil<br>
>>>> Express Music<br>
>>>> <br>
>>>> On 2026-04-07 11:21, Joe Harrison wrote:<br>
>>>>> Hi Phil,<br>
>>>>> <br>
>>>>> Glad you enjoyed it.<br>
>>>>> <br>
>>>>> Yes someone will be in all days this week and I=E2=80=
=99ve got a<br>
>> printer<br>
>>>> for<br>
>>>>> the return label, no problem.<br>
>>>>> <br>
>>>>> Thanks<br>
>>>>> Joe<br>
>>>>> <br>
>>>>> On Tue, 7 Apr 2026 at 10:57, <<a href=3D"mailto:hel=
lo@expressmusic.co.uk" target=3D"_blank">hello@expressmusic.co.uk</a>> w=
rote:<br>
>>>>> <br>
>>>>>> Morning Joe,<br>
>>>>>> <br>
>>>>>> Yes, we had a lovely chilled weekend thank you. We=
don't take a<br>
>>>>>> break<br>
>>>>>> very often so it felt like a real treat.<br>
>>>>>> <br>
>>>>>> Option 3 is good with us. Please can you confirm y=
ou are able<br>
>> to<br>
>>>>>> print<br>
>>>>>> out a label?<br>
>>>>>> <br>
>>>>>> Let us know what day someone will be home this wee=
k and we will<br>
>>>>>> arrange<br>
>>>>>> the collection with FedEx. Let's hope they do =
a better job this<br>
>>>>>> time!<br>
>>>>>> <br>
>>>>>> We are in the shop today if you need to speak to u=
s - 01926<br>
>>>> 808982<br>
>>>>>> <br>
>>>>>> Kind Regards,<br>
>>>>>> Phil<br>
>>>>>> Express Music<br>
>>>>>> <br>
>>>>>> On 2026-04-06 20:57, Joe Harrison wrote:<br>
>>>>>>> Hi Phil,<br>
>>>>>>> <br>
>>>>>>> Thanks for that. Hope you enjoyed a great long=
weekend.<br>
>>>>>>> <br>
>>>>>>> Did a lot of thinking and obsessing over the w=
eekend. If the<br>
>>>>>> supply<br>
>>>>>>> chain situation at the minute hadn't of su=
cked I might have<br>
>> gone<br>
>>>>>> with<br>
>>>>>>> option 2, but it does sound like a bit of a ni=
ghtmare in terms<br>
>>>> of<br>
>>>>>>> leadtimes so can we go with option #3 return a=
nd refund<br>
>> instead.<br>
>>>> I<br>
>>>>>> did<br>
>>>>>>> box up the strat again that same evening so it=
's as it came<br>
>> with<br>
>>>>>> all<br>
>>>>>>> the stickers, spare strings etc intact.<br>
>>>>>>> <br>
>>>>>>> Can't stress this enough though - you and =
the team have been<br>
>>>>>> amazing<br>
>>>>>>> throughout. Things do sometimes go wrong that =
are outside of<br>
>>>>>>> everyone's control but you did your all to=
sort it.<br>
>>>>>>> <br>
>>>>>>> Thanks again<br>
>>>>>>> Joe<br>
>>>>>>> <br>
>>>>>>> On Thu, 2 Apr 2026, 16:07 , <<a href=3D"mai=
lto:hello@expressmusic.co.uk" target=3D"_blank">hello@expressmusic.co.uk</a=
>> wrote:<br>
>>>>>>> <br>
>>>>>>>> Hi Joe,<br>
>>>>>>>> <br>
>>>>>>>> No, that's not normal but can happen d=
uring transit. It<br>
>>>> certainly<br>
>>>>>>>> wasn't<br>
>>>>>>>> like that when it left here. Fender class =
this as a cosmetic<br>
>>>> flaw<br>
>>>>>>>> that<br>
>>>>>>>> won't impact on the playability or sta=
bility in any way.<br>
>> Sorry<br>
>>>>>> you<br>
>>>>>>>> are<br>
>>>>>>>> on the receiving end of this!<br>
>>>>>>>> <br>
>>>>>>>> First option: Keep it and we can offer a 1=
0% discount.<br>
>>>>>>>> <br>
>>>>>>>> Second option: We will arrange a collectio=
n and get you a<br>
>>>>>>>> replacement on<br>
>>>>>>>> order with Fender. The current eta is mid =
April with them so<br>
>>>> may<br>
>>>>>>>> take a<br>
>>>>>>>> few weeks realistically to get it to you.<=
br>
>>>>>>>> <br>
>>>>>>>> Third option: We get it back here and issu=
e a refund. We will<br>
>>>>>> just<br>
>>>>>>>> buy<br>
>>>>>>>> the Taylor off you.<br>
>>>>>>>> <br>
>>>>>>>> Have a think over the weekend what you wan=
t to do. We are<br>
>> back<br>
>>>> in<br>
>>>>>>>> the<br>
>>>>>>>> shop Tuesday.<br>
>>>>>>>> <br>
>>>>>>>> Speak soon,<br>
>>>>>>>> Phil<br>
>>>>>>>> Express Music<br>
>>>>>>>> <br>
>>>>>>>> On 2026-04-02 15:56, Joe Harrison wrote:<b=
r>
>>>>>>>>> So the only thing is, there=E2=80=99s =
a crack in paint on both<br>
>> sides<br>
>>>>>> of<br>
>>>>>>>> the<br>
>>>>>>>>> neck where it meets the body. One side=
is prominent, the<br>
>> other<br>
>>>>>>>> side is<br>
>>>>>>>>> smaller but still there.<br>
>>>>>>>>> <br>
>>>>>>>>> That=E2=80=99s not normal, right? I=E2=
=80=99ve just checked my outgoing<br>
>>>>>>>> Standard<br>
>>>>>>>>> Strat and that=E2=80=99s perfect.<br>
>>>>>>>>> <br>
>>>>>>>>> I=E2=80=99ve dropped you some pics.<br=
>
>>>>>>>>> <br>
>>>>>>>>> Joe<br>
>>>>>>>>> <br>
>>>>>>>>> On Thu, 2 Apr 2026 at 15:37, <<a hr=
ef=3D"mailto:hello@expressmusic.co.uk" target=3D"_blank">hello@expressmusic=
.co.uk</a>><br>
>> wrote:<br>
>>>>>>>>> <br>
>>>>>>>>>> PHEW!!!!<br>
>>>>>>>>>> <br>
>>>>>>>>>> We are all very relieved, as I'=
;m sure you are too. What a<br>
>>>> feck<br>
>>>>>> up<br>
>>>>>>>>>> haha<br>
>>>>>>>>>> glad the driver managed to get it =
back off them. Now you<br>
>> can<br>
>>>>>>>> enjoy<br>
>>>>>>>>>> playing it!<br>
>>>>>>>>>> <br>
>>>>>>>>>> Have a good Easter : )<br>
>>>>>>>>>> <br>
>>>>>>>>>> On 2026-04-02 15:34, Joe Harrison =
wrote:<br>
>>>>>>>>>>> Good news!<br>
>>>>>>>>>>> <br>
>>>>>>>>>>> I have it. Took the fedex guy =
nearly an hour to get it off<br>
>>>>>> them.<br>
>>>>>>>>>> They<br>
>>>>>>>>>>> didn=E2=80=99t want to give it=
up he said. Apologised profusely.<br>
>>>> But<br>
>>>>>>>>>> it=E2=80=99s<br>
>>>>>>>>>>> here ok.<br>
>>>>>>>>>>> <br>
>>>>>>>>>>> Thanks very much for chasing i=
t for me. I=E2=80=99m certain of<br>
>> you<br>
>>>>>>>>>> hadn=E2=80=99t<br>
>>>>>>>>>>> I don=E2=80=99t think we=E2=80=
=99s have seen it again.<br>
>>>>>>>>>>> <br>
>>>>>>>>>>> Cheers<br>
>>>>>>>>>>> Joe<br>
>>>>>>>>>>> Ps it feels lovely!<br>
>>>>>>>>>>> <br>
>>>>>>>>>>> On Thu, 2 Apr 2026 at 11:32, &=
lt;<a href=3D"mailto:hello@expressmusic.co.uk" target=3D"_blank">hello@expr=
essmusic.co.uk</a>><br>
>>>> wrote:<br>
>>>>>>>>>>> <br>
>>>>>>>>>>>> =F0=9F=98=82 Yes should be=
interesting!<br>
>>>>>>>>>>>> <br>
>>>>>>>>>>>> On 2026-04-02 11:29, Joe H=
arrison wrote:<br>
>>>>>>>>>>>>> Thanks Phil. Appreciat=
e it. Like I say I know it=E2=80=99s not<br>
>>>>>> your<br>
>>>>>>>>>>>> fault.<br>
>>>>>>>>>>>>> <br>
>>>>>>>>>>>>> I=E2=80=99m semi amuse=
d to see how well that fedex guy gets on<br>
>>>>>>>> trying<br>
>>>>>>>>>> to<br>
>>>>>>>>>>>> get<br>
>>>>>>>>>>>>> that guitar back. The =
family at 23 Maybank yesterday<br>
>> were<br>
>>>> in<br>
>>>>>>>>>> full<br>
>>>>>>>>>>>> on<br>
>>>>>>>>>>>>> Trump denial mode yest=
erday when I asked them.<br>
>>>>>>>>>>>>> <br>
>>>>>>>>>>>>> Cheers<br>
>>>>>>>>>>>>> Joe.<br>
>>>>>>>>>>>>> <br>
>>>>>>>>>>>>> On Thu, 2 Apr 2026 at =
11:21, <<a href=3D"mailto:hello@expressmusic.co.uk" target=3D"_blank">he=
llo@expressmusic.co.uk</a>><br>
>>>>>> wrote:<br>
>>>>>>>>>>>>> <br>
>>>>>>>>>>>>>> Hi Joe,<br>
>>>>>>>>>>>>>> <br>
>>>>>>>>>>>>>> FedEx say they'=
;ll coming back to collect the parcel's<br>
>>>> from<br>
>>>>>>>> both<br>
>>>>>>>>>>>>>> addresses today an=
d swapping them over, so we'll see<br>
>> what<br>
>>>>>>>>>>>> happens.<br>
>>>>>>>>>>>>>> We'll keep an =
eye on it, but obviously, let us know if<br>
>>>> you<br>
>>>>>>>> get<br>
>>>>>>>>>>>> any<br>
>>>>>>>>>>>>>> news<br>
>>>>>>>>>>>>>> first.<br>
>>>>>>>>>>>>>> <br>
>>>>>>>>>>>>>> Thanks.<br>
>>>>>>>>>>>>>> Phil<br>
>>>>>>>>>>>>>> On 2026-04-01 18:5=
4, Joe Harrison wrote:<br>
>>>>>>>>>>>>>>> Hi Phil,<br>
>>>>>>>>>>>>>>> <br>
>>>>>>>>>>>>>>> I have some wh=
at's probably bad news for the pair of<br>
>> us.<br>
>>>> I<br>
>>>>>>>>>> took<br>
>>>>>>>>>>>> a<br>
>>>>>>>>>>>>>> trip<br>
>>>>>>>>>>>>>>> to those coord=
inates and 23 Maybank Rd (it is just a<br>
>> few<br>
>>>>>>>> mins<br>
>>>>>>>>>>>>>> drive<br>
>>>>>>>>>>>>>>> from my house =
- about the length of time between my<br>
>>>> 'it's<br>
>>>>>>>> been<br>
>>>>>>>>>>>>>> signed<br>
>>>>>>>>>>>>>>> for notificati=
on' and our phone call earlier in fact).<br>
>>>>>>>>>>>>>>> <br>
>>>>>>>>>>>>>>> I knocked on t=
he door and asked politely for my parcel<br>
>>>> and<br>
>>>>>>>>>> asked<br>
>>>>>>>>>>>>>> if<br>
>>>>>>>>>>>>>>> they had recei=
ved anything today. The kind people at<br>
>> 23<br>
>>>>>>>> flatly<br>
>>>>>>>>>>>>>> denied<br>
>>>>>>>>>>>>>>> having receive=
d any parcels today and certainly didn't<br>
>>>>>> have<br>
>>>>>>>>>>>> mine.<br>
>>>>>>>>>>>>>> I<br>
>>>>>>>>>>>>>>> left.<br>
>>>>>>>>>>>>>>> <br>
>>>>>>>>>>>>>>> I'd left t=
heir parcel in my car to do a swap in the<br>
>>>> event<br>
>>>>>>>> that<br>
>>>>>>>>>>>>>> they'd<br>
>>>>>>>>>>>>>>> give me my par=
cel, I still have it.<br>
>>>>>>>>>>>>>>> <br>
>>>>>>>>>>>>>>> I've attac=
hed a pic of the house, geo-tagged. Not sure<br>
>>>> if<br>
>>>>>>>> that<br>
>>>>>>>>>>>> is<br>
>>>>>>>>>>>>>>> going to be of=
any use to Fedex or speed things up,<br>
>> but<br>
>>>> at<br>
>>>>>>>>>> this<br>
>>>>>>>>>>>>>> stage<br>
>>>>>>>>>>>>>>> the chances of=
either of us getting that strat is<br>
>> pretty<br>
>>>>>>>>>>>>>> negligible<br>
>>>>>>>>>>>>>>> given the resp=
onse of the people at Maybank Rd.<br>
>>>>>>>>>>>>>>> <br>
>>>>>>>>>>>>>>> Absolutely not=
your fault as I know Fedex are 100% to<br>
>>>>>> blame<br>
>>>>>>>>>> and<br>
>>>>>>>>>>>>>>> incompetent - =
but I'd really appreciate you harassing<br>
>>>>>> Fedex<br>
>>>>>>>> so<br>
>>>>>>>>>>>>>> they do<br>
>>>>>>>>>>>>>>> admit their mi=
stake, pay you the insured value so I<br>
>> can<br>
>>>>>> get<br>
>>>>>>>> a<br>
>>>>>>>>>>>>>> refund.<br>
>>>>>>>>>>>>>>> Any evidence/r=
ing footage etc you need to support that<br>
>>>>>> just<br>
>>>>>>>>>> let<br>
>>>>>>>>>>>> me<br>
>>>>>>>>>>>>>>> know and I'=
;ll do whatever is needed for you.<br>
>>>>>>>>>>>>>>> <br>
>>>>>>>>>>>>>>> Thanks in adva=
nce.<br>
>>>>>>>>>>>>>>> Joe<br>
>>>>>>>>>>>>>>> <br>
>>>>>>>>>>>>>>> On Wed, 1 Apr =
2026 at 15:41,<br>
>> <<a href=3D"mailto:hello@expressmusic.co.uk" target=3D"_blank">=
hello@expressmusic.co.uk</a>><br>
>>>>>>>> wrote:<br>
>>>>>>>>>>>>>>> <br>
>>>>>>>>>>>>>>>> Good work =
detective Joe!<br>
>>>>>>>>>>>>>>>> <br>
>>>>>>>>>>>>>>>> We will ke=
ep you updated.<br>
>>>>>>>>>>>>>>>> <br>
>>>>>>>>>>>>>>>> On 2026-04=
-01 15:39, Joe Harrison wrote:<br>
>>>>>>>>>>>>>>>>> Just f=
igured out how to get my long/lat as well.<br>
>>>>>> Hopefully<br>
>>>>>>>>>>>> there<br>
>>>>>>>>>>>>>>>> will<br>
>>>>>>>>>>>>>>>>> be no =
argument from Fedex that they've made a<br>
>> mistake<br>
>>>> (I<br>
>>>>>>>>>> also<br>
>>>>>>>>>>>>>> have<br>
>>>>>>>>>>>>>>>>> Ring c=
amera capturing when they've delivered the<br>
>> other<br>
>>>>>>>> guy's<br>
>>>>>>>>>>>>>>>> parcel to<=
br>
>>>>>>>>>>>>>>>>> me). S=
ome more ammunition for you.<br>
>>>>>>>>>>>>>>>>> <br>
>>>>>>>>>>>>>>>>> And he=
re's my front door (attached).<br>
>>>>>>>>>>>>>>>>> <br>
>>>>>>>>>>>>>>>>> On Wed=
, 1 Apr 2026 at 15:22,<br>
>>>> <<a href=3D"mailto:hello@expressmusic.co.uk" target=3D"=
_blank">hello@expressmusic.co.uk</a>><br>
>>>>>>>>>> wrote:<br>
>>>>>>>>>>>>>>>>> <br>
>>>>>>>>>>>>>>>>>> Hi=
Joe,<br>
>>>>>>>>>>>>>>>>>> <b=
r>
>>>>>>>>>>>>>>>>>> Ju=
st spoken with FedEx and they are on the case as<br>
>> a<br>
>>>>>>>> matter<br>
>>>>>>>>>>>> of<br>
>>>>>>>>>>>>>>>>>> ur=
gency<br>
>>>>>>>>>>>>>>>>>> wh=
ich is great.<br>
>>>>>>>>>>>>>>>>>> <b=
r>
>>>>>>>>>>>>>>>>>> Pl=
ease can you let me know the tracking number on<br>
>> the<br>
>>>>>>>>>> parcel<br>
>>>>>>>>>>>>>> you<br>
>>>>>>>>>>>>>>>>>> re=
ceived from FedEx today?<br>
>>>>>>>>>>>>>>>>>> <b=
r>
>>>>>>>>>>>>>>>>>> Ki=
nd Regards,<br>
>>>>>>>>>>>>>>>>>> Ph=
il<br>
>>>>>>>>>>>>>>>>>> Ex=
press Music<br>
>>>>>>>>>>>>>>>>>> <b=
r>
>>>>>>>>>>>>>>>>>> --=
------ Original Message --------<br>
>>>>>>>>>>>>>>>>>> Su=
bject: FedEx proof of delivery and GPS delivery<br>
>>>>>>>>>> coordinates<br>
>>>>>>>>>>>>>>>>>> Da=
te: 2026-04-01 15:07<br>
>>>>>>>>>>>>>>>>>> Fr=
om: <a href=3D"mailto:hello@expressmusic.co.uk" target=3D"_blank">hello@exp=
ressmusic.co.uk</a><br>
>>>>>>>>>>>>>>>>>> To=
: <a href=3D"mailto:steelfish44@gmail.com" target=3D"_blank">steelfish44@gm=
ail.com</a><br>
>>>>>>>>>>>>>>>>>> <b=
r>
>>>>>>>>>>>>>>>>>> Hi=
Joe,<br>
>>>>>>>>>>>>>>>>>> <b=
r>
>>>>>>>>>>>>>>>>>> Th=
anks for the call just now.<br>
>>>>>>>>>>>>>>>>>> <b=
r>
>>>>>>>>>>>>>>>>>> Th=
ese are the coordinates that FedEx are saying it<br>
>>>> was<br>
>>>>>>>>>>>>>> delivered<br>
>>>>>>>>>>>>>>>>>> to=
o:<br>
>>>>>>>>>>>>>>>>>> 53=
=C2=B040'3.4"N, 1=C2=B028'47.1"W<br>
>>>>>>>>>>>>>>>>>> <b=
r>
>>>>>>>>>>>>>>>>>> We=
have just opened a FedEx case to say it is<br>
>>>> missing.<br>
>>>>>>>> Case<br>
>>>>>>>>>>>>>>>> number:<br=
>
>>>>>>>>>>>>>>>>>> C-=
233700733<br>
>>>>>>>>>>>>>>>>>> <b=
r>
>>>>>>>>>>>>>>>>>> Le=
t's hope this one is resolved smoothly!<br>
>>>>>>>>>>>>>>>>>> <b=
r>
>>>>>>>>>>>>>>>>>> We=
are at the shop till 5pm if you need us, just<br>
>> call<br>
>>>>>> me.<br>
>>>>>>>>>>>>>>>>>> <b=
r>
>>>>>>>>>>>>>>>>>> Ph=
il<br>
>>>>>>>>>>>>>>>>>> Ex=
press Music<br>
<br>
</blockquote></div></div>
--000000000000a2872b064f086056--