MIME-Version: 1.0
Date: Fri, 23 Jun 2023 11:39:47 +0100
From: hello@expressmusic.co.uk
To: Support <fenderemeaservice@fender.com>
Subject: Re: [Fender Musical Instruments] Re: 68 Thinline Case Flaw
In-Reply-To: <W04DP55V1W2_6495733aa5688_533a7034247c_sprut@zendesk.com>
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Hi Ben,

Just so we can consider our options, what would be the credit on this?

Also any chance we could get the faulty Vintera Jaguar sorted today? I 
realise it is on a different email.

Kind Regards,
Tim

On 2023-06-23 11:26, Ben Moore (Support) wrote:
> ##- Please type your reply above this line -##
> 
>  Ben Moore (Fender Musical Instruments)
> 
>  23 Jun 2023, 11:26 BST
> 
> Hi Tim,
> 
> Ok no problem. How do you see best to resolve this? I can offer a
> partial credit as compensation or I can request a replacement case
> from the Custom Shop for you - it would like take around 8-12 weeks
> for arrival.
> 
> Kind Regards,
> 
> Ben
> Customer Service Advisor
> 
>  Express Music
> 
>  23 Jun 2023, 10:47 BST
> 
> This email originated from outside of the organization. Do not click
> links, open attachments or reply, unless you were expecting the email
> and know the content is safe.
> 
> Hi Ben,
> 
> Yes, just the case, the guitar's great. I did try and have a look at
> removing the blob of glue but it looks like it would make it worse.
> 
> Tim.
> 
>  Ben Moore (Fender Musical Instruments)
> 
>  23 Jun 2023, 10:43 BST
> 
> Hi Tim,
> 
> Thanks for your email. Just to clarify, there's no issue with the
> guitar itself, it's the hard case with some finishing issues?
> 
> Kind Regards,
> 
> Ben
> Customer Service Advisor
> 
>  Express Music
> 
>  22 Jun 2023, 13:09 BST
> 
> This email originated from outside of the organization. Do not click
> links, open attachments or reply, unless you were expecting the email
> and know the content is safe.
> 
> Not sure if I sent the pictures for the case.
> 
> Tim
> 
> Hi Ben,
> 
> Not sure if this is your dpt. but we have an issue with a finish flaw
> for a Custom Shop 68 Thinline Tele S/N CZ569202.
> There's a big blob of glue by the bottom strap button and a few other
> marks, see pictures.
> 
> Thanks.
> Tim
> IMG_2105.jpg
> IMG_2106.jpg
> IMG_2104.jpg
> 
>  Attachment(s)
> IMG_2104.jpg [1]
> IMG_2106.jpg [2]
> IMG_2105.jpg [3]
> 
>  Express Music
> 
>  21 Jun 2023, 16:02 BST
> 
> This email originated from outside of the organization. Do not click
> links, open attachments or reply, unless you were expecting the email
> and know the content is safe.
> 
> Hi Ben,
> 
> Not sure if this is your dpt. but we have an issue with a finish flaw
> for a Custom Shop 68 Thinline Tele S/N CZ569202.
> There's a big blob of glue by the bottom strap button and a few other
> marks, see pictures.
> 
> Thanks.
> Tim
> 
> Kind Regards,
> Phil, Tim & Harriet
> 
> Express Music
> B2 & B3 Quarry Park
> Old Milverton Lane
> Leamington Spa
> CV32 6RW
> 
> 01926 808982
> 
> Your request (547762) has been updated. To add additional comments,
> reply to this email.
> 
> Online Support:
> * Fender Dealer Portal - https://dealer.fender.com/login
> * Fender Customer Support Portal - https://support.fender.com/en-US/
> 
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> Grinstead, West Sussex, RH19 1QZ. Company n° 3127180
>  Fender EMEA - Please visit Fender.com [4] for the full range of
> Fender products [W04DP5-5V1W2]
> 
> Links:
> ------
> [1] 
> https://fenderemea.zendesk.com/attachments/token/W2lbXlywCv1WRE7N2zsB4tysa/?name=IMG_2104.jpg
> [2] 
> https://fenderemea.zendesk.com/attachments/token/kiOnBbQqzaJ5rGIIeyqeXZKAu/?name=IMG_2106.jpg
> [3] 
> https://fenderemea.zendesk.com/attachments/token/Wi20CYmN2xWkZGLH0blX4aIXm/?name=IMG_2105.jpg
> [4] http://roundcube.itpartnership.com/www.fender.com