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Date: Mon, 08 Jul 2019 16:25:26 +0100
From: Express Music <coventry@expressmusic.co.uk>
To: John Williams <EHXUKSales@virginmedia.com>
Subject: Re: EHX nano big muff
In-Reply-To: <39b73708-5bde-3315-e54c-d923cad7ff2d@Virginmedia.com>
References: <6bf24b01731655195ef1ff5b20364fbc@expressmusicstore.co.uk>
 <a8ada38c-10dd-c668-870b-203e1fcfd676@Virginmedia.com>
 <05e07f76d4c1da51581d07c5783525de@expressmusic.co.uk>
 <39b73708-5bde-3315-e54c-d923cad7ff2d@Virginmedia.com>
Message-ID: <4ceda065c6d66f83abe411367b00aa7a@expressmusic.co.uk>
X-Sender: coventry@expressmusic.co.uk
User-Agent: Roundcube Webmail/0.8.1

Yes if that's ok then can you do that? don't want to get you in trouble

---
Regards

Express Music
196 - 204 Binley Road
Coventry
CV3 1HG

On 08/07/2019 16:01, John Williams wrote:
> Ollie,
>
>  The only way I can do this without breaking company policy is to
> send you one and you then you paying for it on your next order (which
> is also breaking company policy, except nobody will know.)
>
>  If you are OK with that, we'll send one out tomorrow.
>
>  Thanks,
>  JW
>
>  On 07/08/2019 15:41, Express Music wrote:
>
>> Hi John
>>
>> There is nothing wrong with it, the customer only had it for a 
>> couple of days and specifically asked for a new one as there are marks 
>> on the decal, we are happy to keep this one but can you send me 
>> another to keep the customer happy?
>>
>> ---
>> Regards
>>
>> Express Music
>> 196 - 204 Binley Road
>> Coventry
>> CV3 1HG
>>
>> On 08/07/2019 15:35, John Williams wrote:
>>
>>> On 07/08/2019 14:54, coventry@expressmusicstore.co.uk wrote:
>>>
>>>> Hello
>>>>
>>>> We have just received the nano big muff that has been repaired. 
>>>> when we spoke about this I requested a new one as this is what the 
>>>> customer wanted, is there any chance you can send me a new pedal for 
>>>> me to give to our customer? and maybe reduce the postage?
>>>> Regards
>>>>
>>>> Ollie
>>>> Express Music
>>>
>>> Sorry, what is wrong with the one that we returned to you ?
>>>
>>> Thanks,
>>>
>>> JW
>>>
>>> --
>
> --