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Date: Thu, 27 Apr 2023 13:28:25 +0100
From: hello@expressmusic.co.uk
To: John Hodgson <jhodgson@fender.com>
Subject: Quality control?
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Hi John,

Sorry in advance for being a bit of a grump haha!

We have taken delivery of 9 Fenders this week, all Mexican models.

5 out of 9 are having to be returned for quality control issues (cracks, 
dents and poor finishing). 1 we are taking credit on and 3 have arrived 
in a sellable condition but still needing a full set up including new 
strings on some.

Obviously we are aware this isn't directly your problem but just wanted 
to pass on some feedback. It has taken Tim and I the best part of 3 
hours to sort this out. Just a complete waste of time.

Have many others been having the same issues with recent shipments?

Kind Regards,
Harriet
Express Music