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Date: Thu, 03 Sep 2020 16:10:25 +0100
From: Express Music <coventry@expressmusic.co.uk>
To: John Dines <john@orangeamps.com>
Subject: Re: Orange Repair
In-Reply-To: <CAPrdooJQ_yD4MM-AemmvAF3stZBJg6F-w+A-umxJCie4owmVFA@mail.gmail.com>
References: <1ab8b40a32570c2b73905ee2ecd80f54@expressmusic.co.uk>
 <CAAKgDBPazHBMY_G--hNgd0QQmaRcBNm5HdW77dV9py-WXV4xyQ@mail.gmail.com>
 <CAPrdooKow3X=iv4iSn249vtiN4kQy1MUKfpYQDDwmJgzw8XHcA@mail.gmail.com>
 <CAAKgDBM3oA044AGX+LyXTO+XZamwE+To4E7XCks3cv1i=ReHfQ@mail.gmail.com>
 <CAPrdoo+sbM7iyDoN95A-fVZZH4zj6ZzH4=DZSypQ889mmSKsSA@mail.gmail.com>
 <0d15258a24de65497084f13b88e97bf2@expressmusic.co.uk>
 <CAPrdoo+bCrNpgj+-S1JCjSpFisNrxEp0uGeeMJuoY0=LXZpOpQ@mail.gmail.com>
 <44fe1cb72ded8a2a62fa7ef3b0c584f6@expressmusic.co.uk>
 <CAPrdooJQ_yD4MM-AemmvAF3stZBJg6F-w+A-umxJCie4owmVFA@mail.gmail.com>
Message-ID: <530021b2ebb21bf7d667042bba05a546@expressmusic.co.uk>
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Brill, thank you.

Kind Regards,
Harriet

Express Music
196 - 204 Binley Road
Coventry
CV3 1HG

On 03/09/2020 15:37, John Dines wrote:
> Hi Harriet,
>
> There's no charge for that repair.
>
> All the best :)
>
> On Thu, Sep 3, 2020 at 3:12 PM Express Music
> <coventry@expressmusic.co.uk> wrote:
>
>> Hi John,
>>
>> We've received this item back from you today with a service sheet
>> attached. There was no mention of a price. Please can you let me 
>> know if
>> there is an invoice to follow?
>>
>> Kind Regards,
>> Harriet
>>
>> Express Music
>> 196 - 204 Binley Road
>> Coventry
>> CV3 1HG
>>
>> On 19/08/2020 14:37, John Dines wrote:
>> > Hi Harriet,
>> >
>> > That's booked in now on RA2182. As it's a non-warranty repair, 
>> I'll
>> > need you to send that to us. Our address is:
>> >
>> > 108 Ripon Way
>> > Borehamwood,
>> > Herts,
>> > WD6 2JA
>> >
>> > Please just let me know when it's on the way.
>> >
>> > All the best,
>> >
>> > On Wed, Aug 19, 2020 at 10:53 AM Express Music
>> > <coventry@expressmusic.co.uk> wrote:
>> >
>> >> Hi John,
>> >>
>> >> All I've been told is that it cuts out?
>> >>
>> >> It's boxed and ready to go so please let me know what we need to 
>> do
>> >> next.
>> >>
>> >> Kind Regards,
>> >> H
>> >>
>> >> Express Music
>> >> 196 - 204 Binley Road
>> >> Coventry
>> >> CV3 1HG
>> >>
>> >> On 14/08/2020 15:57, John Dines wrote:
>> >> > Thanks!!
>> >> >
>> >> > Sorry for the additional hassle - any idea what kind of 
>> failure?
>> >> No
>> >> > Sound, bad sound, no power?....
>> >> >
>> >> > Any info could be really useful.
>> >> >
>> >> > Thanks :)
>> >> >
>> >> > On Fri, Aug 14, 2020 at 3:55 PM Zak Ford <zak@orangeamps.com>
>> >> wrote:
>> >> >
>> >> >> Sorry mate, my bad and forgot to forward with attachment : pic
>> >> now
>> >> >> attached and when the amp is played over 5 it fails. 
>> >> >>
>> >> >> Huge thanks!
>> >> >>
>> >> >> Z
>> >> >>
>> >> >> ZAK FORD | UK Sales Manager
>> >> >>
>> >> >> ORANGE MUSIC ELECTRONIC CO. LTD
>> >> >> Mob: +44 (0) 7885 455395
>> >> >>
>> >> >> Office: +44 (0) 208 905 2828
>> >> >>
>> >> >> orangeamps.com [1] [1] [1] | zak@orangeamps.com [2]
>> >> >>
>> >> >> Registered Office: 108 Ripon Way, Borehamwood, Hertfordshire, 
>> WD6
>> >> >> 2JA [3] . Registered in England No. 1289884. Vat Registration 
>> No.
>> >> 653
>> >> >> 1545 46
>> >> >>
>> >> >> _Privileged/Confidential information may be contained in this
>> >> >> message. If you are not the addressee indicated in this 
>> message
>> >> (or
>> >> >> responsible for the delivery of the message to such person), 
>> you
>> >> may
>> >> >> not copy or deliver this message to anyone. In such case you
>> >> should
>> >> >> destroy the message, and notify us immediately._
>> >> >>
>> >> >> _ Opinions, conclusions and other information expressed in 
>> this
>> >> >> message are not given or endorsed by the company unless 
>> otherwise
>> >> >> indicated by an authorised company representative independent 
>> of
>> >> this
>> >> >> message.The company confirms that it has taken all reasonable
>> >> steps to
>> >> >> ensure that the email message and any attachments have been
>> >> checked
>> >> >> for the presence of computer viruses but liability will not be
>> >> >> accepted by the sender should this prove to be incorrect._
>> >> >>
>> >> >> On Fri, 14 Aug 2020 at 15:18, John Dines <john@orangeamps.com>
>> >> >> wrote:
>> >> >>
>> >> >>> Hi Harriet,
>> >> >>>
>> >> >>> I can't see the original email from the customer. Please can 
>> you
>> >> >>> tell me the serial number and the fault with the amp and I'll 
>> do
>> >> my
>> >> >>> best to help.
>> >> >>>
>> >> >>> All the best :)
>> >> >>>
>> >> >>> On Fri, Aug 14, 2020 at 3:12 PM Zak Ford <zak@orangeamps.com>
>> >> >>> wrote:
>> >> >>>
>> >> >>>> Hey Harriet, happy ruddy Friday indeed!!
>> >> >>>>
>> >> >>>> Yeah of course!
>> >> >>>>
>> >> >>>> John - Can you please arrange with Harriet the return and 
>> fix
>> >> of
>> >> >>>> this frequently requested issue from the old version Terror
>> >> Bass. 
>> >> >>>>
>> >> >>>> Huge thanks!
>> >> >>>>
>> >> >>>> Z
>> >> >>>>
>> >> >>>> ZAK FORD | UK Sales Manager
>> >> >>>>
>> >> >>>> ORANGE MUSIC ELECTRONIC CO. LTD
>> >> >>>> Mob: +44 (0) 7885 455395
>> >> >>>>
>> >> >>>> Office: +44 (0) 208 905 2828
>> >> >>>>
>> >> >>>> orangeamps.com [1] [1] [1] | zak@orangeamps.com [2]
>> >> >>>>
>> >> >>>> Registered Office: 108 Ripon Way, Borehamwood, 
>> Hertfordshire,
>> >> WD6
>> >> >>>> 2JA [3] . Registered in England No. 1289884. 
>> Vat Registration
>> >> No.
>> >> >>>> 653 1545 46
>> >> >>>>
>> >> >>>> _Privileged/Confidential information may be contained in 
>> this
>> >> >>>> message. If you are not the addressee indicated in this 
>> message
>> >> (or
>> >> >>>> responsible for the delivery of the message to such person),
>> >> you may
>> >> >>>> not copy or deliver this message to anyone. In such case you
>> >> should
>> >> >>>> destroy the message, and notify us immediately._
>> >> >>>>
>> >> >>>> _ Opinions, conclusions and other information expressed in 
>> this
>> >> >>>> message are not given or endorsed by the company unless
>> >> otherwise
>> >> >>>> indicated by an authorised company representative 
>> independent
>> >> of
>> >> >>>> this message.The company confirms that it has taken all
>> >> reasonable
>> >> >>>> steps to ensure that the email message and any attachments 
>> have
>> >> been
>> >> >>>> checked for the presence of computer viruses but liability 
>> will
>> >> not
>> >> >>>> be accepted by the sender should this prove to be 
>> incorrect._
>> >> >>>>
>> >> >>>> On Fri, 14 Aug 2020 at 12:34, Express Music
>> >> >>>> <coventry@expressmusic.co.uk> wrote:
>> >> >>>>
>> >> >>>>> Hi Zak,
>> >> >>>>>
>> >> >>>>> Hope you're all keeping well and team Orange.
>> >> >>>>>
>> >> >>>>> Please can you tell me what I need to do to get this 
>> customers
>> >> >>>>> amp
>> >> >>>>> repaired? (the one you spoke to Phil about yesterday)
>> >> >>>>>
>> >> >>>>> Serial number in the pic attached.
>> >> >>>>>
>> >> >>>>> PS. Happy f**king Friday : )
>> >> >>>>>
>> >> >>>>> Kind Regards,
>> >> >>>>> Harriet
>> >> >>>>>
>> >> >>>>> Express Music
>> >> >>>>> 196 - 204 Binley Road
>> >> >>>>> Coventry
>> >> >>>>> CV3 1HG
>> >> >>>>
>> >> >>>> --
>> >> >>>> You received this message because you are subscribed to the
>> >> Google
>> >> >>>> Groups "Workshop" group.
>> >> >>>> To unsubscribe from this group and stop receiving emails 
>> from
>> >> it,
>> >> >>>> send an email to workshop+unsubscribe@orangeamps.com.
>> >> >>>> To view this discussion on the web, visit
>> >> >>>>
>> >> 
>> https://groups.google.com/a/orangeamps.com/d/msgid/workshop/CAAKgDBPazHBMY_G--hNgd0QQmaRcBNm5HdW77dV9py-WXV4xyQ%40mail.gmail.com 
>> [2]
>> >> [2]
>> >> >>>> [4].
>> >> >>>
>> >> >>> --
>> >> >>>
>> >> >>> JOHN DINES | Product Demonstrator
>> >> >>>
>> >> >>> ORANGE MUSIC ELECTRONIC CO. LTD
>> >> >>> OMEC House |108 Ripon Way | Borehamwood | Hertfordshire | WD6
>> >> 2JA
>> >> >>> Tel: +44 (0) 208 905 2828 [5] | orangeamps.com [1] [1]
>> >> >>> [1] | john@orangeamps.com
>> >> >>>
>> >> >>> Registered in England No. 1289884. Vat Registration No. 653 
>> 1545
>> >> 46
>> >> >
>> >> > --
>> >> >
>> >> > JOHN DINES | Product Demonstrator
>> >> >
>> >> > ORANGE MUSIC ELECTRONIC CO. LTD
>> >> > OMEC House |108 Ripon Way | Borehamwood | Hertfordshire | WD6 
>> 2JA
>> >> > Tel: +44 (0) 208 905 2828 [5] | orangeamps.com [1] [1]
>> >> > [1] | john@orangeamps.com
>> >> >
>> >> > Registered in England No. 1289884. Vat Registration No. 653 
>> 1545
>> >> 46
>> >> >
>> >> > Links:
>> >> > ------
>> >> > [1] http://www.orangeamps.com/ [3] [3]
>> >> > [2] http:///
>> >> > [3]
>> >> >
>> >> >
>> >> 
>> https://maps.google.com/?q=108+Ripon+Way,+Borehamwood,+Hertfordshire,+WD6+2JA&amp;entry=gmail&amp;source=g 
>> [4]
>> >> [4]
>> >> > [4]
>> >> >
>> >> >
>> >> 
>> https://groups.google.com/a/orangeamps.com/d/msgid/workshop/CAAKgDBPazHBMY_G--hNgd0QQmaRcBNm5HdW77dV9py-WXV4xyQ%40mail.gmail.com?utm_medium=email&amp;utm_source=footer 
>> [5]
>> >> [5]
>> >> > [5] tel:%2B44%20%280%29%20208%20905%202828
>> >
>> > --
>> >
>> > JOHN DINES | Product Demonstrator
>> >
>> > ORANGE MUSIC ELECTRONIC CO. LTD
>> > OMEC House |108 Ripon Way | Borehamwood | Hertfordshire | WD6 2JA
>> > Tel: +44 (0) 208 905 2828 [6] | orangeamps.com [1]
>> > [3] | john@orangeamps.com
>> >
>> > Registered in England No. 1289884. Vat Registration No. 653 1545 
>> 46
>> >
>> > Links:
>> > ------
>> > [1] http://orangeamps.com [1]
>> > [2]
>> >
>> > 
>> https://groups.google.com/a/orangeamps.com/d/msgid/workshop/CAAKgDBPazHBMY_G--hNgd0QQmaRcBNm5HdW77dV9py-WXV4xyQ%40mail.gmail.com 
>> [2]
>> > [3] http://www.orangeamps.com/ [3]
>> > [4]
>> >
>> > 
>> https://maps.google.com/?q=108+Ripon+Way,+Borehamwood,+Hertfordshire,+WD6+2JA&amp;amp;entry=gmail&amp;amp;source=g 
>> [6]
>> > [5]
>> >
>> > 
>> https://groups.google.com/a/orangeamps.com/d/msgid/workshop/CAAKgDBPazHBMY_G--hNgd0QQmaRcBNm5HdW77dV9py-WXV4xyQ%40mail.gmail.com?utm_medium=email&amp;amp;utm_source=footer 
>> [7]
>> > [6] tel:%2B44%20%280%29%20208%20905%202828
>
> --
>
> JOHN DINES | Product Demonstrator
>
> ORANGE MUSIC ELECTRONIC CO. LTD
> OMEC House |108 Ripon Way | Borehamwood | Hertfordshire | WD6 2JA
> Tel: +44 (0) 208 905 2828 [8] | orangeamps.com 
> [3] | john@orangeamps.com
>
> Registered in England No. 1289884. Vat Registration No. 653 1545 46
>
> Links:
> ------
> [1] http://orangeamps.com
> [2]
> 
> https://groups.google.com/a/orangeamps.com/d/msgid/workshop/CAAKgDBPazHBMY_G--hNgd0QQmaRcBNm5HdW77dV9py-WXV4xyQ%40mail.gmail.com
> [3] http://www.orangeamps.com/
> [4]
> 
> https://maps.google.com/?q=108+Ripon+Way,+Borehamwood,+Hertfordshire,+WD6+2JA&amp;amp;entry=gmail&amp;amp;source=g
> [5]
> 
> https://groups.google.com/a/orangeamps.com/d/msgid/workshop/CAAKgDBPazHBMY_G--hNgd0QQmaRcBNm5HdW77dV9py-WXV4xyQ%40mail.gmail.com?utm_medium=email&amp;amp;utm_source=footer
> [6]
> 
> https://maps.google.com/?q=108+Ripon+Way,+Borehamwood,+Hertfordshire,+WD6+2JA&amp;amp;amp;entry=gmail&amp;amp;amp;source=g
> [7]
> 
> https://groups.google.com/a/orangeamps.com/d/msgid/workshop/CAAKgDBPazHBMY_G--hNgd0QQmaRcBNm5HdW77dV9py-WXV4xyQ%40mail.gmail.com?utm_medium=email&amp;amp;amp;utm_source=footer
> [8] tel:%2B44%20%280%29%20208%20905%202828