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Date: Wed, 06 Aug 2025 15:01:26 +0100
From: hello@expressmusic.co.uk
To: Fender Musical Instruments EMEA <fenderemeaservice@fender.com>
Subject: Re: [Fender Musical Instruments] Re: Re: [Fender Musical Instruments]
 Re: CS LTD Jazzmaster
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Hi Ben,

No I put a new set strings on it to give it a refresh and it started 
working again so I just left it.

Tim.

On 2025-08-06 14:51, Ben Moore (Fender Musical Instruments EMEA) wrote:
> ##- Please type your reply above this line -##
> 
>  Ben Moore (Fender Musical Instruments)
> 
>  6 Aug 2025, 14:51 BST
> 
> Hi Tim,
> 
> Thanks for getting in touch. Was a repair attempted before selling it
> to the customer, after the fault was reported to us a few weeks ago?
> 
> Thanks,
> 
> Ben
> Customer Service Advisor
> 
>  Express Music
> 
>  6 Aug 2025, 13:32 BST
> 
> This is a follow-up to your previous request #736817 [1] "CS LTD
> Jazzmaster" This email originated from outside of the organization. Do
> not click links, open attachments or reply, unless you were expecting
> the email and know the content is safe. Hey Ben, Well we sold the C/S
> Jazzmaster S/N CZ563963 last week and guess what, the bridge pickup
> stopped working by the time the customer got it home! Needless to say
> we feel very embarrassed and the customer wasn't at all happy! I've
> attached a copy of his receipt, I also did a short video of it not
> working if that might be helpful but it's to large to send it via
> email? Can we now get it back for you guys to sort out please? Thanks.
> Tim.
> 
>  Attachment(s)
> IMG_2942.jpg [2]
> 
> Your request (740611) has been updated. To add additional comments,
> reply to this email.
> 
> Online Support:
> - Fender Dealer Portal - https://dealer.fender.com/login
> - Fender Customer Support Portal - https://support.fender.com/en-US/
> 
> Fender Europe Ltd - Leo House, Birches Industrial Estate, East
> Grinstead, West Sussex, RH19 1QZ. Company n° 3127180
>  Fender EMEA - Please visit Fender.com [3] for the full range of
> Fender products [VG6E1Y-1GZDL]
> 
> Links:
> ------
> [1] https://fenderemea.zendesk.com/hc/requests/736817
> [2] 
> https://fenderemea.zendesk.com/attachments/token/fTyRKdlL9BDEiOxvrnLZQ4QbL/?name=IMG_2942.jpg
> [3] http://roundcube.itpartnership.com/www.fender.com