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Date: Thu, 05 Mar 2020 10:52:11 +0000
From: Express Music <coventry@expressmusic.co.uk>
To: Abby Sedgwick <abbycarla92@gmail.com>
Subject: Re: Express Music Enquiry - 3969
In-Reply-To: <CAEKqijtzT=8iB1spLK0+8f0m_Pc6w8qQ-Kmi06UWuS=3uF71jQ@mail.gmail.com>
References: <79d7f5ae1766c74819f56cfe159f40b7@expressmusic.co.uk>
 <AC0AA749-760F-4915-AB77-1F49C51CF31F@gmail.com>
 <CAEKqijt4z6iUwM4t5iPEvGysqpss5XmkOgOtjDYrNfH4ZUuJNg@mail.gmail.com>
 <6cac3c11ebb88760df78d6164cc436f1@expressmusic.co.uk>
 <CAEKqijtzT=8iB1spLK0+8f0m_Pc6w8qQ-Kmi06UWuS=3uF71jQ@mail.gmail.com>
Message-ID: <f4644c98f2dbf1b368e72d22042f04d9@expressmusic.co.uk>
X-Sender: coventry@expressmusic.co.uk
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Hello Abby.

If you want to leave a review then we would really appreciate you 
leaving one here: https://uk.trustpilot.com/review/expressmusic.co.uk

Kind Regards

Express Music
196 - 204 Binley Road
Coventry
CV3 1HG

On 05/03/2020 10:40, Abby Sedgwick wrote:
> Thanks Tim!
>
> The best part was the delivery guy said "You've been waiting for this
> a while haven't you?" 
>
> Brilliant!
>
> Thanks again for all your help - I'd be more than happy to leave you
> guys an excellent review somewhere - where do you guys prefer people
> to do this? Google or Facebook? :)
>
> Abby
>
> On Thu, Mar 5, 2020 at 9:34 AM Express Music
> <coventry@expressmusic.co.uk> wrote:
>
>> Hi Abby,
>>
>> That's great news, we're just very relieved you've got your order.
>>
>> Kind Regards
>>
>> Tim
>> Express Music
>> 196 - 204 Binley Road
>> Coventry
>> CV3 1HG
>>
>> On 05/03/2020 09:27, Abby Sedgwick wrote:
>> > Hi Express Music,
>> >
>> > Well in a crazy turn of events, the original delivery has arrived!
>> > Did not expect that!
>> >
>> > Thank you SO much for all your help and patience with this - I 
>> know
>> > it's probably been frustrating for you guys.
>> >
>> > Warmest Regards,
>> > Abby
>> >
>> > On Wed, Mar 4, 2020 at 5:53 PM Abby Sedgwick 
>> <abbycarla92@gmail.com>
>> > wrote:
>> >
>> >> No worries. I’ll wait to hear from you re heads - will you have 
>> an
>> >> answer by tomorrow do you think?
>> >>
>> >> I don’t work at the weekend so delivery to the address you have
>> >> wouldn’t be any good for a Saturday delivery, but I could have it
>> >> shipped to my home address instead.
>> >>
>> >> Let me know.
>> >>
>> >> Thanks again.
>> >>
>> >> Abby
>> >>
>> >> Sent from my iPhone
>> >>
>> >> > On 4 Mar 2020, at 17:34, Express Music
>> >> <coventry@expressmusic.co.uk> wrote:
>> >> >
>> >> > Hi,
>> >> >
>> >> > Yeah, I'm sorry that it has gone this way we're just as upset 
>> with
>> >> them as you are and I would suggest that you don't worry about
>> >> contacting them as we have started the conversation this end now
>> >> anyway and we have all your details so if anything happens then 
>> we can
>> >> get in contact with you.
>> >> >
>> >> > We're really sorry about this and all I can do is say sorry! We
>> >> currently don't have all of the skins in stock so we will speak 
>> to the
>> >> company who supplies them and see what we can do for you. 
>> Hopefully,
>> >> we can get them to ship direct to you to save on time.
>> >> >
>> >> > ---
>> >> > Regards
>> >> >
>> >> > Express Music
>> >> > 196 - 204 Binley Road
>> >> > Coventry
>> >> > CV3 1HG
>> >> >
>> >> >> On 04/03/2020 17:10, Abby Sedgwick wrote:
>> >> >> Hi Guys,
>> >> >>
>> >> >> I'm thinking at this point it's probably time to call it on 
>> this
>> >> >> delivery isn't it.
>> >> >>
>> >> >> I have just contacted them twice this afternoon via their
>> >> livechat.
>> >> >> The first time they advised someone would call me before 5 to
>> >> update
>> >> >> me. No call. Contacted them again about 5 minutes ago and they
>> >> advised
>> >> >> that they are unable to get in touch with the person dealing 
>> with
>> >> the
>> >> >> case and I should call the customer service line. I said to 
>> them
>> >> that
>> >> >> I absolutely would not be doing that as I have waited three 
>> days
>> >> at
>> >> >> this point, and after numerous conversations with myself and 
>> the
>> >> >> company I ordered from I have still not received my item and 
>> have
>> >> >> never come across such poor service.
>> >> >>
>> >> >> If you guys are able to confirm whether or not you're able to 
>> get
>> >> the
>> >> >> same heads out to me, with a different courier, within the 
>> next
>> >> couple
>> >> >> of days that'd be great. If not, do let me know, as I'd really
>> >> like a
>> >> >> refund so I can then order them elsewhere. Apologies to do 
>> this
>> >> but I
>> >> >> do just need them now.
>> >> >>
>> >> >> Thanks so much again for all your help on this, and as I said
>> >> >> yesterday when we spoke, I totally appreciate and know this is
>> >> >> absolutely not your guys' fault.
>> >> >>
>> >> >> Kind Regards,
>> >> >> Abby
>> >> >>
>> >> >>> On Wed, Mar 4, 2020 at 2:57 PM Abby Sedgwick
>> >> <abbycarla92@gmail.com> wrote:
>> >> >>>
>> >> >>> Bonkers isn't it!
>> >> >>>
>> >> >>> I've still not had it today either and it's still "out for
>> >> delivery" allegedly :D
>> >> >>>
>> >> >>> Do you think if I don't receive today you guys will be able 
>> to
>> >> post out the heads again with a different courier? I just need 
>> them
>> >> soonish ideally as I've got a recording session coming up.
>> >> >>>
>> >> >>> Thanks so much again.
>> >> >>>
>> >> >>> Abby
>> >> >>>
>> >> >>>> On Wed, Mar 4, 2020 at 12:24 PM Express Music
>> >> <coventry@expressmusic.co.uk> wrote:
>> >> >>>
>> >> >>>> I know this is getting silly isn't it! And no worries that's
>> >> what we
>> >> >>>> do, I can't imagine we will be continuing with TNT for much
>> >> longer as we
>> >> >>>> have had a lot of issues with them so far. Either way if we
>> >> hear
>> >> >>>> anything or if it turns up we will be in touch.
>> >> >>>>
>> >> >>>> ---
>> >> >>>> Regards
>> >> >>>>
>> >> >>>> Express Music
>> >> >>>> 196 - 204 Binley Road
>> >> >>>> Coventry
>> >> >>>> CV3 1HG
>> >> >>>>
>> >> >>>> On 04/03/2020 12:15, Abby Sedgwick wrote:
>> >> >>>> > No worries at all.
>> >> >>>> >
>> >> >>>> > Thanks so much for carrying on chasing them. They called 
>> me
>> >> again
>> >> >>>> > first thing too and asked for me to confirm the full 
>> address
>> >> for the
>> >> >>>> > 100th time.
>> >> >>>> >
>> >> >>>> > They said they will attempt delivery again today but will
>> >> call me
>> >> >>>> > with any updates (not heard anything yet).
>> >> >>>> >
>> >> >>>> > I have told them to try our college reception buzzer but 
>> we
>> >> have a
>> >> >>>> > big meeting between 1-2 and our reception desk (for 
>> perhaps
>> >> the first
>> >> >>>> > time ever) will be unattended for just that one hour.
>> >> >>>> >
>> >> >>>> > I’ve told them that if they can’t get through to us to try
>> >> the school
>> >> >>>> > buzzer and they are aware that this might happen too and 
>> will
>> >> sign
>> >> >>>> > for
>> >> >>>> > it if needs be.
>> >> >>>> >
>> >> >>>> > All this for some drum heads eh? 😂
>> >> >>>> >
>> >> >>>> > Sent from my iPhone
>> >> >>>> >
>> >> >>>> >> On 4 Mar 2020, at 11:46, Express Music
>> >> <coventry@expressmusic.co.uk>
>> >> >>>> >> wrote:
>> >> >>>> >>
>> >> >>>> >> Hiya,
>> >> >>>> >>
>> >> >>>> >> I've been onto TNT all morning and we are doing our best 
>> to
>> >> get this
>> >> >>>> >> sorted, I have suggested us having it back and resending 
>> it
>> >> with
>> >> >>>> >> someone else and they have gone away and said they'll get
>> >> back to me,
>> >> >>>> >> hopefully that will give them a bit of a kick to get it
>> >> sorted.
>> >> >>>> >> Anything happens I'll let you know.
>> >> >>>> >>
>> >> >>>> >> ---
>> >> >>>> >> Regards
>> >> >>>> >>
>> >> >>>> >> Express Music
>> >> >>>> >> 196 - 204 Binley Road
>> >> >>>> >> Coventry
>> >> >>>> >> CV3 1HG
>> >> >>>> >>
>> >> >>>> >>> On 04/03/2020 09:19, Abby Sedgwick wrote:
>> >> >>>> >>> Hi Guys,
>> >> >>>> >>>
>> >> >>>> >>> Just an update - I checked the tracking on the delivery
>> >> this
>> >> >>>> >>> morning
>> >> >>>> >>> and it looks like last night at around 6.20 it advised -
>> >> >>>> >>>
>> >> >>>> >>> "Held awaiting correct address. We're doing our best to
>> >> resolve
>> >> >>>> >>> this
>> >> >>>> >>> and will contact the sender/receiver if necessary."
>> >> >>>> >>>
>> >> >>>> >>> And now this morning it is out for delivery again...
>> >> >>>> >>>
>> >> >>>> >>> Bonkers!
>> >> >>>> >>>
>> >> >>>> >>> Abby
>> >> >>>> >>>
>> >> >>>> >>>> On Tue, Mar 3, 2020 at 4:57 PM Abby Sedgwick
>> >> >>>> >>>> <abbycarla92@gmail.com> wrote:
>> >> >>>> >>>>
>> >> >>>> >>>> Thanks so much for chasing.
>> >> >>>> >>>>
>> >> >>>> >>>> I am going to wait on Reception until 6pm - hopefully 
>> they
>> >> do ring
>> >> >>>> >>>> the correct buzzer this time around as I know for a 
>> fact
>> >> the other
>> >> >>>> >>>> reception will be closed by this point so won't answer 
>> if
>> >> it rings.
>> >> >>>> >>>>
>> >> >>>> >>>> I'll let you guys know.
>> >> >>>> >>>>
>> >> >>>> >>>> Kind Regards,
>> >> >>>> >>>> Abby
>> >> >>>> >>>>
>> >> >>>> >>>>> On Tue, Mar 3, 2020 at 4:43 PM Express Music
>> >> >>>> >>>>> <coventry@expressmusic.co.uk> wrote:
>> >> >>>> >>>>
>> >> >>>> >>>>> I just finished talking with our account manager and 
>> she
>> >> has
>> >> >>>> >>>>> guaranteed
>> >> >>>> >>>>> that it is out for delivery today to the address you
>> >> supplied,
>> >> >>>> >>>>> apart
>> >> >>>> >>>>> from checking that she said there isn't much we can do
>> >> about it
>> >> >>>> >>>>> until it
>> >> >>>> >>>>> goes back to the depot so let's hope it turns up and 
>> if
>> >> not I
>> >> >>>> >>>>> will get
>> >> >>>> >>>>> right back onto them and see what we can do from 
>> there.
>> >> So thank
>> >> >>>> >>>>> you
>> >> >>>> >>>>> very much for understanding and hopefully we can get 
>> this
>> >> sorted
>> >> >>>> >>>>> asap.
>> >> >>>> >>>>>
>> >> >>>> >>>>> ---
>> >> >>>> >>>>> Regards
>> >> >>>> >>>>>
>> >> >>>> >>>>> Express Music
>> >> >>>> >>>>> 196 - 204 Binley Road
>> >> >>>> >>>>> Coventry
>> >> >>>> >>>>> CV3 1HG
>> >> >>>> >>>>>
>> >> >>>> >>>>> On 03/03/2020 16:36, Abby Sedgwick wrote:
>> >> >>>> >>>>> > Wonderful thank you so much.
>> >> >>>> >>>>> >
>> >> >>>> >>>>> > Absolutely appreciate it isn't your guys' fault at 
>> all
>> >> - who
>> >> >>>> >>>>> knows
>> >> >>>> >>>>> > what has gone on with TNT!
>> >> >>>> >>>>> >
>> >> >>>> >>>>> > Kind Regards,
>> >> >>>> >>>>> > Abby
>> >> >>>> >>>>> >
>> >> >>>> >>>>> > On Tue, Mar 3, 2020 at 4:31 PM Express Music
>> >> >>>> >>>>> > <coventry@expressmusic.co.uk> wrote:
>> >> >>>> >>>>> >
>> >> >>>> >>>>> >> Ok that really sucks I'm sorry for the 
>> inconvenience I
>> >> will be
>> >> >>>> >>>>> >> contacting them right away and as soon as I hear
>> >> anything I
>> >> >>>> >>>>> will let
>> >> >>>> >>>>> >> you
>> >> >>>> >>>>> >> know.
>> >> >>>> >>>>> >>
>> >> >>>> >>>>> >> ---
>> >> >>>> >>>>> >> Regards
>> >> >>>> >>>>> >>
>> >> >>>> >>>>> >> Express Music
>> >> >>>> >>>>> >> 196 - 204 Binley Road
>> >> >>>> >>>>> >> Coventry
>> >> >>>> >>>>> >> CV3 1HG
>> >> >>>> >>>>> >>
>> >> >>>> >>>>> >> On 03/03/2020 16:08, Abby Sedgwick wrote:
>> >> >>>> >>>>> >> > Sorry - just to confirm no one in their team did
>> >> ever
>> >> >>>> >>>>> contact me
>> >> >>>> >>>>> >> > regarding an ETA for the delivery - didn't state
>> >> that in the
>> >> >>>> >>>>> last
>> >> >>>> >>>>> >> > email! :D
>> >> >>>> >>>>> >> >
>> >> >>>> >>>>> >> > Kind Regards,
>> >> >>>> >>>>> >> > Abby
>> >> >>>> >>>>> >> >
>> >> >>>> >>>>> >> > On Tue, Mar 3, 2020 at 4:07 PM Abby Sedgwick
>> >> >>>> >>>>> >> <abbycarla92@gmail.com>
>> >> >>>> >>>>> >> > wrote:
>> >> >>>> >>>>> >> >
>> >> >>>> >>>>> >> >> Hi Guys,
>> >> >>>> >>>>> >> >>
>> >> >>>> >>>>> >> >> Still no sign of the delivery. I have checked in
>> >> with TNT
>> >> >>>> >>>>> >> multiple
>> >> >>>> >>>>> >> >> times again today and they have advised on 
>> pretty
>> >> much
>> >> >>>> >>>>> every
>> >> >>>> >>>>> >> >> discussion someone in their team will check in 
>> with
>> >> the
>> >> >>>> >>>>> depot and
>> >> >>>> >>>>> >> >> contact me to confirm an ETA of delivery.
>> >> >>>> >>>>> >> >>
>> >> >>>> >>>>> >> >> It still advises on the tracking that the item 
>> is
>> >> still out
>> >> >>>> >>>>> for
>> >> >>>> >>>>> >> >> delivery, but I am definitely skeptical it will
>> >> arrive at
>> >> >>>> >>>>> this
>> >> >>>> >>>>> >> point.
>> >> >>>> >>>>> >> >>
>> >> >>>> >>>>> >> >> Any help on this would be fab!
>> >> >>>> >>>>> >> >>
>> >> >>>> >>>>> >> >> Kind Regards,
>> >> >>>> >>>>> >> >> Abby
>> >> >>>> >>>>> >> >>
>> >> >>>> >>>>> >> >> On Tue, Mar 3, 2020 at 9:56 AM Express Music
>> >> >>>> >>>>> >> >> <coventry@expressmusic.co.uk> wrote:
>> >> >>>> >>>>> >> >>
>> >> >>>> >>>>> >> >>> Hi,
>> >> >>>> >>>>> >> >>>
>> >> >>>> >>>>> >> >>> Yeah I can see how things can get muddled up,
>> >> Hopefully it
>> >> >>>> >>>>> will
>> >> >>>> >>>>> >> be
>> >> >>>> >>>>> >> >>> with
>> >> >>>> >>>>> >> >>> you today if not we will get on to our courier 
>> and
>> >> see
>> >> >>>> >>>>> what we
>> >> >>>> >>>>> >> can
>> >> >>>> >>>>> >> >>> do
>> >> >>>> >>>>> >> >>> for you.
>> >> >>>> >>>>> >> >>>
>> >> >>>> >>>>> >> >>> ---
>> >> >>>> >>>>> >> >>> Regards
>> >> >>>> >>>>> >> >>>
>> >> >>>> >>>>> >> >>> Express Music
>> >> >>>> >>>>> >> >>> 196 - 204 Binley Road
>> >> >>>> >>>>> >> >>> Coventry
>> >> >>>> >>>>> >> >>> CV3 1HG
>> >> >>>> >>>>> >> >>>
>> >> >>>> >>>>> >> >>> On 02/03/2020 17:54, Abby Sedgwick wrote:
>> >> >>>> >>>>> >> >>> > Hi There,
>> >> >>>> >>>>> >> >>> >
>> >> >>>> >>>>> >> >>> > Yes it’s a bit confusing but the BIMM address
>> >> you just
>> >> >>>> >>>>> googled
>> >> >>>> >>>>> >> is
>> >> >>>> >>>>> >> >>> the
>> >> >>>> >>>>> >> >>> > main building for our degree students but I 
>> am
>> >> at a
>> >> >>>> >>>>> different
>> >> >>>> >>>>> >> >>> > building
>> >> >>>> >>>>> >> >>> > with our diploma students. Again it does get
>> >> confusing
>> >> >>>> >>>>> >> >>> >
>> >> >>>> >>>>> >> >>> > But it seems that TNT should have all the
>> >> information
>> >> >>>> >>>>> they
>> >> >>>> >>>>> >> need
>> >> >>>> >>>>> >> >>> to
>> >> >>>> >>>>> >> >>> > deliver to the correct address as they have 
>> the
>> >> correct
>> >> >>>> >>>>> >> postcode
>> >> >>>> >>>>> >> >>> for
>> >> >>>> >>>>> >> >>> > the building I am based at. They didn’t 
>> however
>> >> have a
>> >> >>>> >>>>> >> >>> street/road
>> >> >>>> >>>>> >> >>> > name or anything, based on the address they 
>> told
>> >> me they
>> >> >>>> >>>>> had
>> >> >>>> >>>>> >> >>> today
>> >> >>>> >>>>> >> >>> > when I called them, but I have now given that 
>> to
>> >> them.
>> >> >>>> >>>>> >> >>> >
>> >> >>>> >>>>> >> >>> > Gosh it’s all got quite confusing!
>> >> >>>> >>>>> >> >>> >
>> >> >>>> >>>>> >> >>> > Hopefully I’ll receive delivery tomorrow!
>> >> >>>> >>>>> >> >>> >
>> >> >>>> >>>>> >> >>> > Kind Regards,
>> >> >>>> >>>>> >> >>> > Abby
>> >> >>>> >>>>> >> >>> >
>> >> >>>> >>>>> >> >>> > Sent from my iPhone
>> >> >>>> >>>>> >> >>> >
>> >> >>>> >>>>> >> >>> >> On 2 Mar 2020, at 17:34, Express Music
>> >> >>>> >>>>> >> >>> <coventry@expressmusic.co.uk>
>> >> >>>> >>>>> >> >>> >> wrote:
>> >> >>>> >>>>> >> >>> >>
>> >> >>>> >>>>> >> >>> >> Hi,
>> >> >>>> >>>>> >> >>> >>
>> >> >>>> >>>>> >> >>> >> Just to confirm which postcode is it mean to 
>> be
>> >> going
>> >> >>>> >>>>> to as
>> >> >>>> >>>>> >> when
>> >> >>>> >>>>> >> >>> we
>> >> >>>> >>>>> >> >>> >> googled BIMM we found this address: 38-42
>> >> Brunswick St
>> >> >>>> >>>>> W,
>> >> >>>> >>>>> >> Hove
>> >> >>>> >>>>> >> >>> BN3 1EL
>> >> >>>> >>>>> >> >>> >> Which is why I assume there are some issues
>> >> with
>> >> >>>> >>>>> delivery.
>> >> >>>> >>>>> >> Apart
>> >> >>>> >>>>> >> >>> from
>> >> >>>> >>>>> >> >>> >> that, the important thing is postcode and 
>> road
>> >> address
>> >> >>>> >>>>> So the
>> >> >>>> >>>>> >> >>> two you
>> >> >>>> >>>>> >> >>> >> sent in your previous email should make no
>> >> difference
>> >> >>>> >>>>> to the
>> >> >>>> >>>>> >> >>> delivery.
>> >> >>>> >>>>> >> >>> >>
>> >> >>>> >>>>> >> >>> >> ---
>> >> >>>> >>>>> >> >>> >> Regards
>> >> >>>> >>>>> >> >>> >>
>> >> >>>> >>>>> >> >>> >> Express Music
>> >> >>>> >>>>> >> >>> >> 196 - 204 Binley Road
>> >> >>>> >>>>> >> >>> >> Coventry
>> >> >>>> >>>>> >> >>> >> CV3 1HG
>> >> >>>> >>>>> >> >>> >>
>> >> >>>> >>>>> >> >>> >>>> On 02/03/2020 17:13, Abby Sedgwick wrote:
>> >> >>>> >>>>> >> >>> >>> Hi Express Music,
>> >> >>>> >>>>> >> >>> >>> Apologies to email again.
>> >> >>>> >>>>> >> >>> >>> I have just chased TNT again as still no 
>> word
>> >> and I
>> >> >>>> >>>>> actually
>> >> >>>> >>>>> >> >>> had a
>> >> >>>> >>>>> >> >>> >>> little look and noticed on the TNT shipment
>> >> >>>> >>>>> confirmation the
>> >> >>>> >>>>> >> >>> >>> address
>> >> >>>> >>>>> >> >>> >>> they have is:-
>> >> >>>> >>>>> >> >>> >>> Bimm
>> >> >>>> >>>>> >> >>> >>> Bimm Reception
>> >> >>>> >>>>> >> >>> >>> BRIGHTON
>> >> >>>> >>>>> >> >>> >>> BN1 9PW
>> >> >>>> >>>>> >> >>> >>> UNITED KINGDOM
>> >> >>>> >>>>> >> >>> >>> rather than the address I provided you guys
>> >> with which
>> >> >>>> >>>>> is:-
>> >> >>>> >>>>> >> >>> >>> Abby Sedgwick
>> >> >>>> >>>>> >> >>> >>> Bimm
>> >> >>>> >>>>> >> >>> >>> Bimm Reception
>> >> >>>> >>>>> >> >>> >>> Brighton Aldrington Community Academy, 
>> Lewes
>> >> Road
>> >> >>>> >>>>> >> >>> >>> Brighton
>> >> >>>> >>>>> >> >>> >>> East Sussex
>> >> >>>> >>>>> >> >>> >>> BN1 9PW
>> >> >>>> >>>>> >> >>> >>> So I don't know if this is what has caused 
>> the
>> >> issue
>> >> >>>> >>>>> today
>> >> >>>> >>>>> >> but
>> >> >>>> >>>>> >> >>> they
>> >> >>>> >>>>> >> >>> >>> assured me they have now added all of the
>> >> information
>> >> >>>> >>>>> I have
>> >> >>>> >>>>> >> >>> given
>> >> >>>> >>>>> >> >>> >>> them and hopefully will try and redeliver
>> >> tomorrow as
>> >> >>>> >>>>> it
>> >> >>>> >>>>> >> seems
>> >> >>>> >>>>> >> >>> >>> unlikely it will be today now.
>> >> >>>> >>>>> >> >>> >>> Thanks so much in advance.
>> >> >>>> >>>>> >> >>> >>> Abby
>> >> >>>> >>>>> >> >>> >>>> On Mon, Mar 2, 2020 at 4:26 PM Abby 
>> Sedgwick
>> >> >>>> >>>>> >> >>> >>>> <abbycarla92@gmail.com> wrote:
>> >> >>>> >>>>> >> >>> >>>> Hi There,
>> >> >>>> >>>>> >> >>> >>>> It's so frustrating isn't it. I always 
>> make
>> >> it so
>> >> >>>> >>>>> clear to
>> >> >>>> >>>>> >> >>> >>>> courier's where they need to go for
>> >> deliveries at my
>> >> >>>> >>>>> work
>> >> >>>> >>>>> >> >>> address
>> >> >>>> >>>>> >> >>> >>>> and they always seem to just ignore it.
>> >> >>>> >>>>> >> >>> >>>> I have just contacted them again as there 
>> has
>> >> been no
>> >> >>>> >>>>> sign
>> >> >>>> >>>>> >> of
>> >> >>>> >>>>> >> >>> the
>> >> >>>> >>>>> >> >>> >>>> delivery driver today. They have now
>> >> contacted the
>> >> >>>> >>>>> depot
>> >> >>>> >>>>> >> again
>> >> >>>> >>>>> >> >>> via
>> >> >>>> >>>>> >> >>> >>>> email and cc'd me in to ask if the courier
>> >> will be
>> >> >>>> >>>>> >> returning
>> >> >>>> >>>>> >> >>> today
>> >> >>>> >>>>> >> >>> >>>> although I am skeptical that they will 
>> reply
>> >> at this
>> >> >>>> >>>>> point
>> >> >>>> >>>>> >> in
>> >> >>>> >>>>> >> >>> the
>> >> >>>> >>>>> >> >>> >>>> day.
>> >> >>>> >>>>> >> >>> >>>> I'll wait to see what they say.
>> >> >>>> >>>>> >> >>> >>>> Kind Regards,
>> >> >>>> >>>>> >> >>> >>>> Abby
>> >> >>>> >>>>> >> >>> >>>>> On Mon, Mar 2, 2020 at 2:49 PM Express 
>> Music
>> >> >>>> >>>>> >> >>> >>>>> <coventry@expressmusic.co.uk> wrote:
>> >> >>>> >>>>> >> >>> >>>>> Hi Abby,
>> >> >>>> >>>>> >> >>> >>>>> That's very frustrating, we are sorry to
>> >> hear you've
>> >> >>>> >>>>> has
>> >> >>>> >>>>> >> >>> issues
>> >> >>>> >>>>> >> >>> >>>>> with
>> >> >>>> >>>>> >> >>> >>>>> the delivery and hopefully they will get 
>> it
>> >> sorted
>> >> >>>> >>>>> >> ASAP.Let
>> >> >>>> >>>>> >> >>> us
>> >> >>>> >>>>> >> >>> >>>>> know if
>> >> >>>> >>>>> >> >>> >>>>> there are any further issues and we will
>> >> contact
>> >> >>>> >>>>> them to
>> >> >>>> >>>>> >> see
>> >> >>>> >>>>> >> >>> if
>> >> >>>> >>>>> >> >>> >>>>> there is
>> >> >>>> >>>>> >> >>> >>>>> anything we can do to help.
>> >> >>>> >>>>> >> >>> >>>>> ---
>> >> >>>> >>>>> >> >>> >>>>> Regards
>> >> >>>> >>>>> >> >>> >>>>> Express Music
>> >> >>>> >>>>> >> >>> >>>>> 196 - 204 Binley Road
>> >> >>>> >>>>> >> >>> >>>>> Coventry
>> >> >>>> >>>>> >> >>> >>>>> CV3 1HG
>> >> >>>> >>>>> >> >>> >>>>> On 02/03/2020 14:41, Abby Sedgwick wrote:
>> >> >>>> >>>>> >> >>> >>>>>> Hi Tim,
>> >> >>>> >>>>> >> >>> >>>>>> Just to give you an update on the drum 
>> head
>> >> >>>> >>>>> delivery.
>> >> >>>> >>>>> >> >>> >>>>>> I checked my tracking info and TNT 
>> advised
>> >> there
>> >> >>>> >>>>> was a
>> >> >>>> >>>>> >> delay
>> >> >>>> >>>>> >> >>> due
>> >> >>>> >>>>> >> >>> >>>>>> to
>> >> >>>> >>>>> >> >>> >>>>>> strikes/civil unrest - bizarre as I'd 
>> never
>> >> seen
>> >> >>>> >>>>> anything
>> >> >>>> >>>>> >> >>> like
>> >> >>>> >>>>> >> >>> >>>>>> that
>> >> >>>> >>>>> >> >>> >>>>>> before. I contacted them via their Live
>> >> Chat and
>> >> >>>> >>>>> asked
>> >> >>>> >>>>> >> what
>> >> >>>> >>>>> >> >>> this
>> >> >>>> >>>>> >> >>> >>>>>> meant
>> >> >>>> >>>>> >> >>> >>>>>> and they advised that the driver in
>> >> question
>> >> >>>> >>>>> actually put
>> >> >>>> >>>>> >> in
>> >> >>>> >>>>> >> >>> the
>> >> >>>> >>>>> >> >>> >>>>>> incorrect information.
>> >> >>>> >>>>> >> >>> >>>>>> The driver had apparently attempted
>> >> delivery today
>> >> >>>> >>>>> at
>> >> >>>> >>>>> >> about
>> >> >>>> >>>>> >> >>> >>>>>> 1.30pm
>> >> >>>> >>>>> >> >>> >>>>>> but reception was closed. I advised them 
>> I
>> >> highly
>> >> >>>> >>>>> doubted
>> >> >>>> >>>>> >> >>> this
>> >> >>>> >>>>> >> >>> >>>>>> as I
>> >> >>>> >>>>> >> >>> >>>>>> am
>> >> >>>> >>>>> >> >>> >>>>>> on reception from 8.30am until 5pm and 
>> we
>> >> hadn't
>> >> >>>> >>>>> had any
>> >> >>>> >>>>> >> >>> >>>>>> delivery
>> >> >>>> >>>>> >> >>> >>>>>> attempts today, nor had the reception 
>> desk
>> >> been
>> >> >>>> >>>>> closed
>> >> >>>> >>>>> >> once.
>> >> >>>> >>>>> >> >>> I
>> >> >>>> >>>>> >> >>> >>>>>> asked
>> >> >>>> >>>>> >> >>> >>>>>> if they could re-attempt delivery today 
>> due
>> >> to this
>> >> >>>> >>>>> being
>> >> >>>> >>>>> >> a
>> >> >>>> >>>>> >> >>> >>>>>> definite
>> >> >>>> >>>>> >> >>> >>>>>> error on their part.
>> >> >>>> >>>>> >> >>> >>>>>> They advised me the depot will contact 
>> the
>> >> driver
>> >> >>>> >>>>> and ask
>> >> >>>> >>>>> >> >>> him to
>> >> >>>> >>>>> >> >>> >>>>>> deliver again today.
>> >> >>>> >>>>> >> >>> >>>>>> Hopefully it does reach me correctly 
>> today
>> >> but I'll
>> >> >>>> >>>>> let
>> >> >>>> >>>>> >> you
>> >> >>>> >>>>> >> >>> guys
>> >> >>>> >>>>> >> >>> >>>>>> know.
>> >> >>>> >>>>> >> >>> >>>>>> Kind Regards,
>> >> >>>> >>>>> >> >>> >>>>>> Abby Sedgwick
>> >> >>>> >>>>> >> >>> >>>>>> On Fri, Feb 28, 2020 at 9:55 AM Abby
>> >> Sedgwick
>> >> >>>> >>>>> >> >>> >>>>>> <abbycarla92@gmail.com>
>> >> >>>> >>>>> >> >>> >>>>>> wrote:
>> >> >>>> >>>>> >> >>> >>>>>>> Hi Tim!
>> >> >>>> >>>>> >> >>> >>>>>>> No worries at all - I'll pop an order
>> >> through now!
>> >> >>>> >>>>> >> >>> >>>>>>> If I do it now, is it likely to be
>> >> delivered
>> >> >>>> >>>>> tomorrow do
>> >> >>>> >>>>> >> >>> you
>> >> >>>> >>>>> >> >>> >>>>>>> think?
>> >> >>>> >>>>> >> >>> >>>>>>> Just thinking if it's more likely to be
>> >> Monday
>> >> >>>> >>>>> I'll get
>> >> >>>> >>>>> >> it
>> >> >>>> >>>>> >> >>> >>>>>>> shipped to
>> >> >>>> >>>>> >> >>> >>>>>>> my work address but if it could be
>> >> tomorrow it can
>> >> >>>> >>>>> just
>> >> >>>> >>>>> >> go
>> >> >>>> >>>>> >> >>> to
>> >> >>>> >>>>> >> >>> >>>>>>> my home
>> >> >>>> >>>>> >> >>> >>>>>>> address.
>> >> >>>> >>>>> >> >>> >>>>>>> Thanks so much again for all your help!
>> >> >>>> >>>>> >> >>> >>>>>>> Abby
>> >> >>>> >>>>> >> >>> >>>>>>> On Fri, Feb 28, 2020 at 9:46 AM Express
>> >> Music
>> >> >>>> >>>>> >> >>> >>>>>>> <coventry@expressmusic.co.uk> wrote:
>> >> >>>> >>>>> >> >>> >>>>>>>> Hi Abby,
>> >> >>>> >>>>> >> >>> >>>>>>>> Apologies for that, I've reactivated 
>> the
>> >> product
>> >> >>>> >>>>> on the
>> >> >>>> >>>>> >> >>> >>>>>>>> website so
>> >> >>>> >>>>> >> >>> >>>>>>>> it
>> >> >>>> >>>>> >> >>> >>>>>>>> should be there now.
>> >> >>>> >>>>> >> >>> >>>>>>>> Kind Regards
>> >> >>>> >>>>> >> >>> >>>>>>>> Tim.
>> >> >>>> >>>>> >> >>> >>>>>>>> Express Music
>> >> >>>> >>>>> >> >>> >>>>>>>> 196 - 204 Binley Road
>> >> >>>> >>>>> >> >>> >>>>>>>> Coventry
>> >> >>>> >>>>> >> >>> >>>>>>>> CV3 1HG
>> >> >>>> >>>>> >> >>> >>>>>>>> On 27/02/2020 18:57, Abby Sedgwick 
>> wrote:
>> >> >>>> >>>>> >> >>> >>>>>>>>> Hi Tim,
>> >> >>>> >>>>> >> >>> >>>>>>>>> Just tried popping this order through
>> >> but
>> >> >>>> >>>>> couldn't see
>> >> >>>> >>>>> >> >>> the
>> >> >>>> >>>>> >> >>> >>>>>>>> sterling
>> >> >>>> >>>>> >> >>> >>>>>>>>> drum head on your website :(
>> >> >>>> >>>>> >> >>> >>>>>>>>> Abby
>> >> >>>> >>>>> >> >>> >>>>>>>>> On Thu, Feb 27, 2020 at 5:25 PM 
>> Express
>> >> Music
>> >> >>>> >>>>> >> >>> >>>>>>>>> <coventry@expressmusic.co.uk> wrote:
>> >> >>>> >>>>> >> >>> >>>>>>>>>> Hi Abby,
>> >> >>>> >>>>> >> >>> >>>>>>>>>> yes it it. :-)
>> >> >>>> >>>>> >> >>> >>>>>>>>>> ---
>> >> >>>> >>>>> >> >>> >>>>>>>>>> Regards
>> >> >>>> >>>>> >> >>> >>>>>>>>>> Express Music
>> >> >>>> >>>>> >> >>> >>>>>>>>>> 196 - 204 Binley Road
>> >> >>>> >>>>> >> >>> >>>>>>>>>> Coventry
>> >> >>>> >>>>> >> >>> >>>>>>>>>> CV3 1HG
>> >> >>>> >>>>> >> >>> >>>>>>>>>> On 27/02/2020 17:03, Abby Sedgwick
>> >> wrote:
>> >> >>>> >>>>> >> >>> >>>>>>>>>>> Hi Tim!
>> >> >>>> >>>>> >> >>> >>>>>>>>>>> I mean I'm more than happy to give 
>> a
>> >> sterling
>> >> >>>> >>>>> head a
>> >> >>>> >>>>> >> go
>> >> >>>> >>>>> >> >>> -
>> >> >>>> >>>>> >> >>> >>>>>>>>>>> why
>> >> >>>> >>>>> >> >>> >>>>>>>> not!
>> >> >>>> >>>>> >> >>> >>>>>>>>>>> It's twin ply isn't it?
>> >> >>>> >>>>> >> >>> >>>>>>>>>>> Are they all just on the website 
>> now?
>> >> >>>> >>>>> >> >>> >>>>>>>>>>> Thanks so much!
>> >> >>>> >>>>> >> >>> >>>>>>>>>>> Abby
>> >> >>>> >>>>> >> >>> >>>>>>>>>>> On Thu, Feb 27, 2020 at 4:42 PM
>> >> Express Music
>> >> >>>> >>>>> >> >>> >>>>>>>>>>> <coventry@expressmusic.co.uk> 
>> wrote:
>> >> >>>> >>>>> >> >>> >>>>>>>>>>>> Hi Abby,
>> >> >>>> >>>>> >> >>> >>>>>>>>>>>> just letting you know we've had 
>> most
>> >> of the
>> >> >>>> >>>>> Code
>> >> >>>> >>>>> >> heads
>> >> >>>> >>>>> >> >>> >>>>>>>>>>>> come
>> >> >>>> >>>>> >> >>> >>>>>>>> into
>> >> >>>> >>>>> >> >>> >>>>>>>>>>>> stock
>> >> >>>> >>>>> >> >>> >>>>>>>>>>>> today,
>> >> >>>> >>>>> >> >>> >>>>>>>>>>>> they are just out of the Zero 14's
>> >> but we did
>> >> >>>> >>>>> have
>> >> >>>> >>>>> >> >>> >>>>>>>>>>>> Sterling
>> >> >>>> >>>>> >> >>> >>>>>>>> come
>> >> >>>> >>>>> >> >>> >>>>>>>>>> in
>> >> >>>> >>>>> >> >>> >>>>>>>>>>>> if
>> >> >>>> >>>>> >> >>> >>>>>>>>>>>> that's of
>> >> >>>> >>>>> >> >>> >>>>>>>>>>>> any interest?
>> >> >>>> >>>>> >> >>> >>>>>>>>>>>> Kind Regards
>> >> >>>> >>>>> >> >>> >>>>>>>>>>>> Tim.
>> >> >>>> >>>>> >> >>> >>>>>>>>>>>> Express Music
>> >> >>>> >>>>> >> >>> >>>>>>>>>>>> 196 - 204 Binley Road
>> >> >>>> >>>>> >> >>> >>>>>>>>>>>> Coventry
>> >> >>>> >>>>> >> >>> >>>>>>>>>>>> CV3 1HG
>> >> >>>> >>>>> >> >>> >>>>>>>>>>>> On 25/02/2020 09:48,
>> >> abbycarla92@gmail.com
>> >> >>>> >>>>> wrote:
>> >> >>>> >>>>> >> >>> >>>>>>>>>>>>> Name: Abby Sedgwick
>> >> >>>> >>>>> >> >>> >>>>>>>>>>>>> Address: 13 Laurier Court,
>> >> Northcourt Road,
>> >> >>>> >>>>> >> Worthing
>> >> >>>> >>>>> >> >>> >>>>>>>>>>>>> Postcode: BN14 7DE
>> >> >>>> >>>>> >> >>> >>>>>>>>>>>>> Telephone: 07383996710
>> >> >>>> >>>>> >> >>> >>>>>>>>>>>>> Email: abbycarla92@gmail.com
>> >> >>>> >>>>> >> >>> >>>>>>>>>>>>> Enquiry: Hi express music! I was
>> >> just
>> >> >>>> >>>>> wondering
>> >> >>>> >>>>> >> when
>> >> >>>> >>>>> >> >>> you
>> >> >>>> >>>>> >> >>> >>>>>>>> may be
>> >> >>>> >>>>> >> >>> >>>>>>>>>>>>> getting some more Code drum heads 
>> in
>> >> stock
>> >> >>>> >>>>> as I'm
>> >> >>>> >>>>> >> >>> looking
>> >> >>>> >>>>> >> >>> >>>>>>>> for
>> >> >>>> >>>>> >> >>> >>>>>>>>>> the
>> >> >>>> >>>>> >> >>> >>>>>>>>>>>>> following come payday this week? 
>> I'm
>> >> after 2
>> >> >>>> >>>>> x DNA
>> >> >>>> >>>>> >> >>> Coated
>> >> >>>> >>>>> >> >>> >>>>>>>> 12"
>> >> >>>> >>>>> >> >>> >>>>>>>>>>>> Heads,
>> >> >>>> >>>>> >> >>> >>>>>>>>>>>>> 2
>> >> >>>> >>>>> >> >>> >>>>>>>>>>>>> x 16" DNA Coated Heads and 1 x 
>> Zero
>> >> 14"
>> >> >>>> >>>>> Coated
>> >> >>>> >>>>> >> head.
>> >> >>>> >>>>> >> >>> >>>>>>>>>>>>> I used you guys previously for an
>> >> order of
>> >> >>>> >>>>> heads
>> >> >>>> >>>>> >> and
>> >> >>>> >>>>> >> >>> just
>> >> >>>> >>>>> >> >>> >>>>>>>>>> thought
>> >> >>>> >>>>> >> >>> >>>>>>>>>>>> you
>> >> >>>> >>>>> >> >>> >>>>>>>>>>>>> were so brilliant I'd really like 
>> to
>> >> order
>> >> >>>> >>>>> with
>> >> >>>> >>>>> >> you
>> >> >>>> >>>>> >> >>> guys
>> >> >>>> >>>>> >> >>> >>>>>>>> again
>> >> >>>> >>>>> >> >>> >>>>>>>>>> and
>> >> >>>> >>>>> >> >>> >>>>>>>>>>>>> support your business! :)
>> >> >>>> >>>>> >> >>> >>>>>>>>>>>>> Thanks so much in advance!
>> >> >>>> >>>>> >> >>> >>>>>>>>>>>>> Abby
>> >> >>>> >>
>> >> >>>> >>
>> >> >
>> >> >