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Date: Fri, 10 Jun 2022 11:21:10 +0100
From: Express Music <coventry@expressmusic.co.uk>
To: zashah <zashah@gmail.com>
Subject: Re: Express Music Enquiry - 4891
In-Reply-To: <62a21095.1c69fb81.e11f4.40ac@mx.google.com>
References: <62a21095.1c69fb81.e11f4.40ac@mx.google.com>
Message-ID: <d0cae19656d2a08be7088311a4b02bad@expressmusic.co.uk>
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Morning Ali,

We've heard back from PRS Europe to confirm it's actually a 2 year 
warranty on new SE models.

Hope this clears everything up for you.

Kind Regards,
Harriet

Express Music
196 - 204 Binley Road
Coventry
CV3 1HG

On 09/06/2022 16:23, zashah wrote:
> Hi Harriet
>
> That's great, thanks. Look forward to hearing again from you!
>
> Cheers
>
> Ali
>
> -------- Original message --------
> From: Express Music <coventry@expressmusic.co.uk>
> Date: 09/06/2022 16:13 (GMT+00:00)
> To: zashah@gmail.com
> Subject: Re: Express Music Enquiry - 4891
>
> Hi Ali,
>
> Thanks for getting in touch.
>
> Yes, all our guitars go thorough a health-check on arrival and again
> before departure. We've got in touch with PRS Europe to double check 
> the
> warranty for you. It will come with a minimum of 12 months but if 
> it's
> anymore we will let you know when we hear back from them.
>
> For our returns policy please use the link below for full info.
> https://www.expressmusic.co.uk/products.asp?page=customerinfo
>
> Kind Regards,
> Harriet
>
> Express Music
> 196 - 204 Binley Road
> Coventry
> CV3 1HG
>
> On 09/06/2022 13:30, zashah@gmail.com wrote:
>> Name: Ali
>>
>> Postcode: WD17 3AA
>>
>> Telephone: 07775 786925
>>
>> Email: zashah@gmail.com
>>
>> Enquiry: Hi
>>
>> Am interested in the PRS SE Standard you have, can you tell me 
>> please
>> how long the warranty period is and the returns policy?
>>
>> Also, can I assume it's set up correctly by yourselves / PRS prior 
>> to
>> shipping?
>>
>> Looking forward to hearing from you!
>>
>> Thanks
>>
>> Ali