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Date: Fri, 01 Nov 2019 12:35:56 +0000
From: Express Music <coventry@expressmusic.co.uk>
To: Kevin <kevingeorgerees18@virginmedia.com>
Subject: RE: G5422T has arrived
In-Reply-To: <9B0182BF-2CB9-4FB3-8EDE-ED7A1BDD555E@mail.itpartnership.com>
References: <efa0424a-5293-4ab4-bb38-a909799148fe@email.android.com>
 <e1f47f7464ff04e0a38ef32d65191f38@expressmusic.co.uk>
 <9B0182BF-2CB9-4FB3-8EDE-ED7A1BDD555E@mail.itpartnership.com>
Message-ID: <b6b3c2c8517862a228f7415eb0452775@expressmusic.co.uk>
X-Sender: coventry@expressmusic.co.uk
User-Agent: Roundcube Webmail/0.8.1

Hi Kevin,

That's fantastic news we are glad that you're happy with our service 
and your new guitar. please feel free to leave us a review

http://www.trustpilot.co.uk/review/www.expressmusicstore.co.uk

If there is anything else you need or want from us, please do not 
hesitate to contact us.

---
Regards

Express Music
196 - 204 Binley Road
Coventry
CV3 1HG

On 01/11/2019 12:17, Kevin wrote:
> Hi Tim,
>
> The replacement Gretsch has arrived - it looks perfect and is playing
> well. The neck looks perfect so I am very happy.
>
> I must pass on my thanks to you and the staff there that have been
> involved, as well as to Fender who made this straightforward.
>
> I'd be very happy to provide a very positive feedback comment if you
> let me know where to post it.
>
> Best wishes and thanks again,
>
> Kevin
>
> FROM: Express Music
> SENT: 31 October 2019 14:21
> TO: kevingeorgerees18@virginmedia.com
> SUBJECT: RE: G5422T
>
> Ok Kevin
>
> Your tracking number is: 1Z66450W6833786911
>
> Please visit www.ups.com to track your item
>
> ---
>
> Regards
>
> Express Music
>
> 196 - 204 Binley Road
>
> Coventry
>
> CV3 1HG
>
> On 31/10/2019 14:10, Kevin Rees wrote:
>
>> Hi Tim,
>
>>
>
>> That's great news. Yes I will be at home to receive tomorrow, the
>
>> timing is perfect!
>
>>
>
>> Bet wishes and considerable thanks,
>
>>
>
>> Kevin
>
>>
>
>> On 31 Oct 2019 13:34, Express Music <coventry@expressmusic.co.uk>
>
>> wrote:
>
>>
>
>>> Hi Kevin,
>
>>>
>
>>> We have your replacement Gretsch now so we can ship it today for
>
>>> tomorrow
>
>>> delivery if that is convenient?
>
>>>
>
>>> Kind Regards
>
>>>
>
>>> Tim.
>
>>>
>
>>> Express Music
>
>>> 196 - 204 Binley Road
>
>>> Coventry
>
>>> CV3 1HG
>
>>>
>
>>> On 28/10/2019 18:18, Kevin wrote:
>
>>> > That is very encouraging news. I’ll keep my figures crossed.
>
>>> >
>
>>> > Thanks for the update.
>
>>> >
>
>>> > Best wishes,
>
>>> >
>
>>> > Kevin
>
>>> >
>
>>> > FROM: Express Music
>
>>> > SENT: 28 October 2019 17:27
>
>>> > TO: kevingeorgerees18@virginmedia.com
>
>>> > SUBJECT: RE: G5422T
>
>>> >
>
>>> > Hi Kevin,
>
>>> >
>
>>> > Just letting you that Fender collected the Gretsch and the email
>
>>> > stated
>
>>> >
>
>>> > they've put a replacement on order already so hopefully, you
>
>>> should
>
>>> > not
>
>>> >
>
>>> > have to wait too long.
>
>>> >
>
>>> > Regards
>
>>> >
>
>>> > Tim.
>
>>> >
>
>>> > Express Music
>
>>> >
>
>>> > 196 - 204 Binley Road
>
>>> >
>
>>> > Coventry
>
>>> >
>
>>> > CV3 1HG
>
>>> >
>
>>> > On 28/10/2019 16:05, Kevin wrote:
>
>>> >
>
>>> >> Thanks Tim.
>
>>> >
>
>>> >>
>
>>> >
>
>>> >> I’ll sit tight for a couple of weeks.
>
>>> >
>
>>> >>
>
>>> >
>
>>> >> Kevin
>
>>> >
>
>>> >>
>
>>> >
>
>>> >> FROM: Express Music
>
>>> >
>
>>> >> SENT: 28 October 2019 13:31
>
>>> >
>
>>> >> TO: kevingeorgerees18@virginmedia.com
>
>>> >
>
>>> >> SUBJECT: RE: G5422T
>
>>> >
>
>>> >>
>
>>> >
>
>>> >> Hi Kevin,
>
>>> >
>
>>> >>
>
>>> >
>
>>> >> It's not gone yet we have to wait for them to send their returns
>
>>> >
>
>>> >>
>
>>> >
>
>>> >> documentation
>
>>> >
>
>>> >>
>
>>> >
>
>>> >> which should be with us today.
>
>>> >
>
>>> >>
>
>>> >
>
>>> >> I have spoken to them and they said it would normally be a
>
>>> >
>
>>> >> replacement,
>
>>> >
>
>>> >>
>
>>> >
>
>>> >> not a repair on a fault like that
>
>>> >
>
>>> >>
>
>>> >
>
>>> >> but they do need to see it.
>
>>> >
>
>>> >>
>
>>> >
>
>>> >> Tim.
>
>>> >
>
>>> >>
>
>>> >
>
>>> >> Regards
>
>>> >
>
>>> >>
>
>>> >
>
>>> >> Express Music
>
>>> >
>
>>> >>
>
>>> >
>
>>> >> 196 - 204 Binley Road
>
>>> >
>
>>> >>
>
>>> >
>
>>> >> Coventry
>
>>> >
>
>>> >>
>
>>> >
>
>>> >> CV3 1HG
>
>>> >
>
>>> >>
>
>>> >
>
>>> >> On 28/10/2019 13:24, Kevin wrote:
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>> Hi Tim.
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>> OK, thanks for the clarification. Has it gone back to them yet?
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>> Kevin
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>> FROM: Express Music
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>> SENT: 28 October 2019 13:18
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>> TO: kevingeorgerees18@virginmedia.com
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>> SUBJECT: RE: G5422T
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>> Hi Kevin,
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>> No news yet.
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>> All items with problems from Fender have to go back to the
>
>>> service
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>> department for their
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>> engineer/guitar tech's to inspect. The rep has no part in the
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>> process.
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>> As soon as we have some news we'll be in touch.
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>> Kind Regards.
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>> Tim.
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>> Express Music
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>> 196 - 204 Binley Road
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>> Coventry
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>> CV3 1HG
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>> On 28/10/2019 13:09, Kevin wrote:
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>> Hi Tim,
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>>
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>> Has there been any progress yet on my Gretsch? As I have
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>> communicated
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>> before, I do not want it going back to Fender for anything 
>>> more
>
>>> >
>
>>> >>>> than
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>> inspection for them to note it is faulty for it to be replaced
>
>>> –
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>> indeed your Fender rep should be able to make this call in
>
>>> store.
>
>>> >>>> I
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>> would not be happy for the neck to be ‘worked on’ to try to
>
>>> >>>> rectify
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>> an
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>> issue that is likely to recur and leave me with a problem in 6
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>> months
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>> time when it is out of warranty.
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>>
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>> All the best,
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>>
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>> Kevin
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>>
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>> FROM: Express Music
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>> SENT: 24 October 2019 16:52
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>> TO: kevingeorgerees18@virginmedia.com
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>> SUBJECT: G5422T
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>>
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>> Hello Kevin,
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>>
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>> Just letting you know we'ver received your Gretsch back okay.
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>>
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>> I've contacted Fender to arrange it's return and will be in
>
>>> touch
>
>>> >
>
>>> >>>> as
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>>
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>> soon as we have some news.
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>>
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>> Kind Regards.
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>>
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>> Tim.
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>>
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>> Express Music
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>>
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>> 196 - 204 Binley Road
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>>
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>> Coventry
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>>
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>> CV3 1HG
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>>
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>> [1]
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>> Virus-free. www.avg.com [1]
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>>
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>>
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>>
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>> Links:
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>> ------
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>> [1]
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>>
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>>
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>>
>
>>> >
>
>>> >>>>
>
>>> >>>>
>
>>> 
>>> http://www.avg.com/email-signature?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=emailclient
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>> [1]
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>> Virus-free. www.avg.com [1]
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>> Links:
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>> ------
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>> [1]
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>>
>
>>> >
>
>>> >>>
>
>>> >>>
>
>>> 
>>> http://www.avg.com/email-signature?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=emailclient
>
>>> >
>
>>> >>
>
>>> >
>
>>> >> [1]
>
>>> >
>
>>> >> Virus-free. www.avg.com [1]
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>
>
>>> >
>
>>> >> Links:
>
>>> >
>
>>> >> ------
>
>>> >
>
>>> >> [1]
>
>>> >
>
>>> >>
>
>>> >
>
>>> >>
>
>>> >>
>
>>> 
>>> http://www.avg.com/email-signature?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=emailclient
>
>>> >
>
>>> > [1]
>
>>> > Virus-free. www.avg.com [1]
>
>>> >
>
>>> >
>
>>> >
>
>>> > Links:
>
>>> > ------
>
>>> > [1]
>
>>> >
>
>>> >
>
>>> 
>>> http://www.avg.com/email-signature?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=emailclient
>
>  		 [1]
>  		Virus-free. www.avg.com [1]
>
>
>
> Links:
> ------
> [1]
> 
> http://www.avg.com/email-signature?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=emailclient
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