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Date: Wed, 05 Jul 2023 15:12:04 +0100
From: hello@expressmusic.co.uk
To: Susana Raya <Susana.Raya@taylorguitars.com>
Subject: Re: Taylor 610 CE L2 ST#114196
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OK we will pass this message on thank you.

Please go ahead : )

On 2023-07-05 14:38, Susana Raya wrote:
> Hi Tim,
> 
> Thank you, we will go ahead the repair.
> 
> We don't have extra light 10-47 in our repair shop, since we don't use
> this gauge in our guitars.
> We will install .012-.053 which is our lighter. If he wants to install
> 10's, he might need to adjust the truss rod.
> 
> Best regards,
> Susana Raya
> Customer Service Representative
> Maroastraat 113
> 1060 LG Amsterdam, The Netherlands
> +31 20 667 60 30
> taylorguitars.com
> 
> CONFIDENTIALITY NOTICE: This e-mail and any accompanying documents
> contain confidential information intended for a specific individual
> and purpose. If you are not the intended recipient, you are hereby
> notified that any disclosure, copying or distribution, or the taking
> of any action based on the contents of this information, is strictly
> prohibited.  If you have received this transmission in error, please
> delete it.  Thank you.
> 
> 
> 
> 
> -----Original Message-----
> From: hello@expressmusic.co.uk <hello@expressmusic.co.uk>
> Sent: Wednesday, July 5, 2023 2:36 PM
> To: Susana Raya <Susana.Raya@taylorguitars.com>
> Subject: Re: Taylor 610 CE L2 ST#114196
> 
> CAUTION: This email originated from outside of the organization.
> Exercise caution when opening attachments or clicking links.
> 
> 
> Hi Susana,
> 
> Sorry for the delay in replying, we were unable to contact our 
> customer.
> We have now spoken to him and he has given us the go-ahead for all the
> work that needs to be done.
> Can you please restring and set the guitar with Elixir extra light 
> 10-47.
> Thank you.
> 
> Regards.
> Tim.
> 
> On 2023-06-21 08:08, Susana Raya wrote:
>> Hi Tim,
>> 
>> We would like to inform you that we have received his guitar safely.
>> 
>> After inspection, we noted that the frets are worn out. For an optimal
>> setup, a partial refret (up to 10th fret) is needed. In addition, the
>> saddle and nut needs to be replaced because they are very low.
>> We can offer a quote of £487.93 plus shipping (£30.00) for the
>> following services:
>> - ES2 upgrade
>> - Re-fret
>> - Nut and saddle replacement
>> - Cleaning
>> - Setup with new strings.
>> 
>> VAT and Import duties over the amount of the repair might be charged
>> by UK customs.
>> 
>> Let me know if customer agrees with the charges or if you have any
>> questions.
>> 
>> Best regards,
>> 
>> Susana Raya
>> Customer Service Representative
>> Maroastraat 113
>> 1060 LG Amsterdam, The Netherlands
>> +31 20 667 60 30
>> taylorguitars.com
>> 
>> CONFIDENTIALITY NOTICE: This e-mail and any accompanying documents
>> contain confidential information intended for a specific individual
>> and purpose. If you are not the intended recipient, you are hereby
>> notified that any disclosure, copying or distribution, or the taking
>> of any action based on the contents of this information, is strictly
>> prohibited.  If you have received this transmission in error, please
>> delete it.  Thank you.
>> 
>> 
>> 
>> 
>> 
>> -----Original Message-----
>> From: Susana Raya
>> Sent: Wednesday, June 7, 2023 4:33 PM
>> To: 'hello@expressmusic.co.uk' <hello@expressmusic.co.uk>
>> Cc: Michel Gambini <Michel.Gambini@taylorguitars.com>
>> Subject: RE: Taylor 610 CE L2 ST#114196
>> 
>> Hi Tim,
>> Thank you.
>> 
>> Our reference for this service is ST#114196.
>> 
>> Please find attached the shipping labels that need to accompany the
>> guitar.
>> 
>> TNT will collect the guitar on Friday from your store.
>> 
>> Let me know if you need any further assistance.
>> 
>> Susana Raya
>> Customer Service Representative
>> Maroastraat 113
>> 1060 LG Amsterdam, The Netherlands
>> +31 20 667 60 30
>> taylorguitars.com
>> 
>> CONFIDENTIALITY NOTICE: This e-mail and any accompanying documents
>> contain confidential information intended for a specific individual
>> and purpose. If you are not the intended recipient, you are hereby
>> notified that any disclosure, copying or distribution, or the taking
>> of any action based on the contents of this information, is strictly
>> prohibited.  If you have received this transmission in error, please
>> delete it.  Thank you.
>> 
>> 
>> 
>> 
>> -----Original Message-----
>> From: hello@expressmusic.co.uk <hello@expressmusic.co.uk>
>> Sent: Wednesday, June 7, 2023 12:43 PM
>> To: Susana Raya <Susana.Raya@taylorguitars.com>
>> Subject: Re: Taylor 610 CE L2
>> 
>> CAUTION: This email originated from outside of the organization.
>> Exercise caution when opening attachments or clicking links.
>> 
>> 
>> Hi Susana,
>> 
>> Thank you for your reply and yes, our customer would like to go ahead
>> and have the upgrade, please.
>> I will have the guitar boxed and ready before the end of today.
>> 
>> Regards.
>> Tim.
>> 
>> On 2023-06-02 07:57, Susana Raya wrote:
>>> Hi Phil,
>>> 
>>> Thank you for your email.
>>> This guitar was sent to us for an electronic issue in 2019. This
>>> guitar is equipped with the system is ES1.1 and unfortunately has
>>> been discontinued a while ago and we no longer carry out the parts.
>>> 
>>> The recommendation was to upgrade to our current system, ES2.
>>> Customer did not approve the charges at that time and the guitar was
>>> sent back without any service.
>>> 
>>> The installation is available for £271.49 at this time (dealer 
>>> price).
>>> The guitar for need to come to Amsterdam for the repair since it
>>> needs special tooling and drilling. Shipping costs for the round trip
>>> is £30.00. Extra charges might be added depending on the condition of
>>> the guitar and if extra work is needed to ensure the proper
>>> installation and setup. We will offer the final quote after the
>>> inspection in our facilities.
>>> 
>>> Let us know if customer is interested in the upgrade to ES2 and we
>>> will have the guitar collected.
>>> 
>>> If you have questions, please let me know.
>>> 
>>> Best regards
>>> Susana Raya
>>> Customer Service Representative
>>> Maroastraat 113
>>> 1060 LG Amsterdam, The Netherlands
>>> +31 20 667 60 30
>>> taylorguitars.com
>>> 
>>> CONFIDENTIALITY NOTICE: This e-mail and any accompanying documents
>>> contain confidential information intended for a specific individual
>>> and purpose. If you are not the intended recipient, you are hereby
>>> notified that any disclosure, copying or distribution, or the taking
>>> of any action based on the contents of this information, is strictly
>>> prohibited.  If you have received this transmission in error, please
>>> delete it.  Thank you.
>>> 
>>> 
>>> 
>>> -----Original Message-----
>>> From: hello@expressmusic.co.uk <hello@expressmusic.co.uk>
>>> Sent: Thursday, June 1, 2023 5:08 PM
>>> To: Susana Raya <Susana.Raya@taylorguitars.com>; Gavin Wiltshire
>>> <Gavin.Wiltshire@taylorguitars.com>
>>> Subject: Taylor 610 CE L2
>>> 
>>> CAUTION: This email originated from outside of the organization.
>>> Exercise caution when opening attachments or clicking links.
>>> 
>>> 
>>> Hi
>>> 
>>> A customer of ours has a humm coming from his 610 CE S/N 20031023105,
>>> quite a high pitched electrical hum/noise which increases as you turn
>>> the volume up on the guitar
>>> 
>>> I think the guitar was serviced by yourselves a few years after he
>>> was having issues with the electrics
>>> 
>>> Do you have any record of this work ?
>>> 
>>> Any chance you have some suggestions of simple things we can check or
>>> does it need to be sent back for you to take a look ?
>>> 
>>> Phil
>>> ExpressMusic
>>> 
>>> Kind Regards,
>>> Phil, Tim & Harriet
>>> 
>>> Express Music
>>> B2 & B3 Quarry Park
>>> Old Milverton Lane
>>> Leamington Spa
>>> CV32 6RW
>>> 
>>> 01926 808982