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Date: Wed, 16 Dec 2020 16:18:45 +0000
From: Express Music <coventry@expressmusic.co.uk>
To: TNT UK Customer Care <customerservice.gb@tnt.com>
Subject: RE: [EXTERNAL] RE: [EXTERNAL] RE: [EXTERNAL] RE: [EXTERNAL] RE:
[EXTERNAL] RE: [EXTERNAL] RE: [EXTERNAL] RE: [EXTERNAL] RE: [EXTERNAL] RE:
[EXTERNAL] Re: Urgent Action Required For Consignment 144111665
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Message-ID: <80353f5f59a53da1c64bb90c716ef4fe@expressmusic.co.uk>
X-Sender: coventry@expressmusic.co.uk
User-Agent: Roundcube Webmail/0.8.1
Hi Karen,
The only number the customer is giving us is (916) 585-4204.
Is there a number he can call the USA office to get more info?
Kind Regards,
Harriet
Express Music
196 - 204 Binley Road
Coventry
CV3 1HG
On 16/12/2020 15:11, TNT UK Customer Care wrote:
> Hello Harriet
>
> We have had a reply from the USA and they have said the number is
> not valid.
> Please can you provide another?
> If no reply by 1800 today i will contact you again by 1800 tomorrow.
> If you require any further details at that point please contact 0800
> 100 600 or track online at TNT.com.
>
> Thank you.
>
> Dean Greenhalgh | Customer Care Supervisor | FedEx Express |
> Address: Axis Maingate, Kingsway North, Gateshead, NE11 0NQ
>
> --------------- Original Message ---------------
> From: Express Music [coventry@expressmusic.co.uk]
> Sent: 15/12/2020 13:05
> To: customerservice.gb@tnt.com
> Subject: [EXTERNAL] RE: [EXTERNAL] RE: [EXTERNAL] RE: [EXTERNAL] RE:
> [EXTERNAL] RE: [EXTERNAL] RE: [EXTERNAL] RE: [EXTERNAL] RE:
> [EXTERNAL]
> RE: [EXTERNAL] Re: Urgent Action Required For Consignment 144111665
>
> Hi Karen,
>
> We haven't heard anything from the customer in the last 4 days to
> say
> if they have had it or not.
>
> His details are as follow:
> Paul Briglia
> 9591 Baypoint Way
> Elk Grove CA 95624
> UNITED STATES
>
> Tel: 9165854204
>
> Kind Regards,
> Harriet
>
> Express Music
> 196 - 204 Binley Road
> Coventry
> CV3 1HG
>
> On 15/12/2020 13:02, TNT UK Customer Care wrote:
> > Good Afternoon Harriet
> >
> > I have received an update from Fedex
> > I am sorry they have asked for the contact details for the
> receiver
> > They are not sure if the goods have been delivered
> > Can you please provide the contact details
> > If the receiver has been in contact with you to advise if they
> have
> > the goods are not please also advise me
> >
> > Please provide contact details by 18.00 on 16.12.20
> >
> > ?M?any Thanks
> >
> > Karen Middlemiss
> > Customer Service Representative
> > FedEx Services
> > +44 (0)800 100 600 TEL
> > fedex.com/en.gb [1]
> >
> > --------------- Original Message ---------------
> > FROM: TNT UK Customer Care [customerservice.gb@tnt.com]
> > SENT: 14/12/2020 12:50
> > TO: coventry@expressmusic.co.uk
> > SUBJECT: RE: [EXTERNAL] RE: [EXTERNAL] RE: [EXTERNAL] RE:
> [EXTERNAL]
> > RE: [EXTERNAL] RE: [EXTERNAL] RE: [EXTERNAL] RE: [EXTERNAL] RE:
> > [EXTERNAL] Re: Urgent Action Required For Consignment 144111665
> >
> > Good Afternoon Harriet
> >
> > I am sorry I have still not received a response when the goods are
> > going to be delivered
> > I am emailing Fedex now for an update
> > I am sorry for the delay in resolving this for you
> > I will update you again tomorrow by 13.00
> > I hope to have some more positive news for you tomorrow
> >
> > ?M?any Thanks
> >
> > Karen Middlemiss
> > Customer Service Representative
> > FedEx Services
> > +44 (0)800 100 600 TEL
> > fedex.com/en.gb [1]
> >
> > --------------- Original Message ---------------
> > From: Express Music [coventry@expressmusic.co.uk]
> > Sent: 11/12/2020 12:13
> > To: customerservice.gb@tnt.com
> > Subject: [EXTERNAL] RE: [EXTERNAL] RE: [EXTERNAL] RE: [EXTERNAL]
> RE:
> > [EXTERNAL] RE: [EXTERNAL] RE: [EXTERNAL] RE: [EXTERNAL] RE:
> > [EXTERNAL]
> > Re: Urgent Action Required For Consignment 144111665
> >
> > Thanks for the update. Really hope we can get this sorted soon :)
> >
> > Have a nice weekend Karen.
> >
> > Kind Regards,
> > Harriet
> >
> > Express Music
> > 196 - 204 Binley Road
> > Coventry
> > CV3 1HG
> >
> > On 11/12/2020 11:38, TNT UK Customer Care wrote:
> > > Good morning Harriet
> > >
> > > I am sorry there is still no further updates when the goods are
> > > going to be delivered
> > > I have emailed Fedex again requesting an update
> > > They do have 24 hours to reply so I will update you again no
> later
> > > than 13.00 on 14.12.20
> > >
> > > Once again please accept my apologies
> > >
> > > ?M?any Thanks
> > >
> > > Karen Middlemiss
> > > Customer Service Representative
> > > FedEx Services
> > > +44 (0)800 100 600 TEL
> > > fedex.com/en.gb [1] [1]
> > >
> > > --------------- Original Message ---------------
> > > FROM: TNT UK Customer Care [customerservice.gb@tnt.com]
> > > SENT: 10/12/2020 12:58
> > > TO: coventry@expressmusic.co.uk
> > > SUBJECT: RE: [EXTERNAL] RE: [EXTERNAL] RE: [EXTERNAL] RE:
> > [EXTERNAL]
> > > RE: [EXTERNAL] RE: [EXTERNAL] RE: [EXTERNAL] RE: [EXTERNAL] Re:
> > > Urgent
> > > Action Required For Consignment 144111665
> > >
> > > Good Afternoon Harriet
> > >
> > > I have had an update from Fedex
> > > I am sorry the goods have been held in customs
> > > We are awaiting for them to be released
> > > Once this happens the goods will be delivered
> > > I am sorry at this time I do not know how long this will take
> > > I will continue to monitor and update you by 18.00 on 11.12.20
> > >
> > > ?M?any Thanks
> > >
> > > Karen Middlemiss
> > > Customer Service Representative
> > > FedEx Services
> > > +44 (0)800 100 600 TEL
> > > fedex.com/en.gb [1] [1]
> > >
> > > --------------- Original Message ---------------
> > > FROM: TNT UK Customer Care [customerservice.gb@tnt.com]
> > > SENT: 09/12/2020 11:58
> > > TO: coventry@expressmusic.co.uk
> > > SUBJECT: RE: [EXTERNAL] RE: [EXTERNAL] RE: [EXTERNAL] RE:
> > [EXTERNAL]
> > > RE: [EXTERNAL] RE: [EXTERNAL] RE: [EXTERNAL] RE: [EXTERNAL] Re:
> > > Urgent
> > > Action Required For Consignment 144111665
> > >
> > > Good Afternoon Harriet
> > >
> > > I am sorry the goods have not been delivered
> > > Please leave this with me
> > > I will chase Fedex for an update this afternoon
> > > I will update you no later than 18.00 tomorrow
> > >
> > > ?M?any Thanks
> > >
> > > Karen Middlemiss
> > > Customer Service Representative
> > > FedEx Services
> > > +44 (0)800 100 600 TEL
> > > fedex.com/en.gb [1] [1]
> > >
> > > --------------- Original Message ---------------
> > > From: Express Music [coventry@expressmusic.co.uk]
> > > Sent: 09/12/2020 11:49
> > > To: customerservice.gb@tnt.com
> > > Subject: [EXTERNAL] RE: [EXTERNAL] RE: [EXTERNAL] RE: [EXTERNAL]
> > RE:
> > > [EXTERNAL] RE: [EXTERNAL] RE: [EXTERNAL] RE: [EXTERNAL] Re:
> Urgent
> > > Action Required For Consignment 144111665
> > >
> > > Morning Karen,
> > >
> > > Thanks for your update on Monday.
> > > The customer hasn't received the goods? Should we be concerned?
> > > Really
> > > appreciate your time on this.
> > >
> > > Kind Regards,
> > > Harriet
> > >
> > > Express Music
> > > 196 - 204 Binley Road
> > > Coventry
> > > CV3 1HG
> > >
> > > On 07/12/2020 12:07, TNT UK Customer Care wrote:
> > > > Good Afternoon Harriet
> > > >
> > > > I have received an update from Fedex
> > > > The goods are travelling on Fedex reference 399727506641
> > > > They are due for delivery tomorrow
> > > > I will monitor this to ensure the goods are delivered for you
> > > >
> > > > ?M?any Thanks
> > > >
> > > > Karen Middlemiss
> > > > Customer Service Representative
> > > > FedEx Services
> > > > +44 (0)800 100 600 TEL
> > > > fedex.com/en.gb [1] [1] [1]
> > > >
> > > > --------------- Original Message ---------------
> > > > FROM: TNT UK Customer Care [customerservice.gb@tnt.com]
> > > > SENT: 03/12/2020 12:03
> > > > TO: coventry@expressmusic.co.uk
> > > > SUBJECT: RE: [EXTERNAL] RE: [EXTERNAL] RE: [EXTERNAL] RE:
> > > [EXTERNAL]
> > > > RE: [EXTERNAL] RE: [EXTERNAL] RE: [EXTERNAL] Re: Urgent Action
> > > > Required For Consignment 144111665
> > > >
> > > > Good Morning Harriet
> > > >
> > > > I can confirm the goods are in the USA
> > > > That is where the photo was sent from that I sent to you
> > > > The update from Belgium is data only
> > > > There can be a delay in getting the goods to the receiver as
> > they
> > > > are currently in storage
> > > > This is the reason I am awaiting the new tracking number
> > > > I will update you as soon as I have any news from Fedex
> > > >
> > > > ?M?any Thanks
> > > >
> > > > Karen Middlemiss
> > > > Customer Service Representative
> > > > FedEx Services
> > > > +44 (0)800 100 600 TEL
> > > > fedex.com/en.gb [1] [1] [1]
> > > >
> > > > --------------- Original Message ---------------
> > > > From: Express Music [coventry@expressmusic.co.uk]
> > > > Sent: 03/12/2020 11:57
> > > > To: customerservice.gb@tnt.com
> > > > Subject: [EXTERNAL] RE: [EXTERNAL] RE: [EXTERNAL] RE:
> [EXTERNAL]
> > > RE:
> > > > [EXTERNAL] RE: [EXTERNAL] RE: [EXTERNAL] Re: Urgent Action
> > > Required
> > > > For Consignment 144111665
> > > >
> > > > Morning Karen,
> > > >
> > > > Thanks for your email. We're getting a lot of grief now from
> the
> > > > receiver who understandably is concerned about where exactly
> > this
> > > > item
> > > > is. Are you able to confirm where the parcel is at the moment?
> > The
> > > > original tracking number says Belgium? This concerns me
> > > >
> > > > Kind Regards,
> > > > Harriet
> > > >
> > > > Express Music
> > > > 196 - 204 Binley Road
> > > > Coventry
> > > > CV3 1HG
> > > >
> > > > On 03/12/2020 11:47, TNT UK Customer Care wrote:
> > > > > Good morning Harriet
> > > > >
> > > > > I am sorry I missed your call
> > > > > These goods are going to be shipped with a Fedex tracking
> > number
> > > > > I am awaiting confirmation from Fedex that the goods have
> been
> > > > > shipped to the receiver
> > > > > Once they have advised this they will provide me with a
> > tracking
> > > > > number
> > > > >
> > > > > As soon as I receive this I will email you with it
> > > > > I am sorry at this time I do not know if I will receive it
> > today
> > > > > If I do not I will chase this with my colleagues tomorrow
> > > > >
> > > > > ?M?any Thanks
> > > > >
> > > > > Karen Middlemiss
> > > > > Customer Service Representative
> > > > > FedEx Services
> > > > > +44 (0)800 100 600 TEL
> > > > > fedex.com/en.gb [1] [1] [1] [1]
> > > > >
> > > > > --------------- Original Message ---------------
> > > > > From: Express Music [coventry@expressmusic.co.uk]
> > > > > Sent: 02/12/2020 13:53
> > > > > To: customerservice.gb@tnt.com
> > > > > Subject: [EXTERNAL] RE: [EXTERNAL] RE: [EXTERNAL] RE:
> > [EXTERNAL]
> > > > RE:
> > > > > [EXTERNAL] RE: [EXTERNAL] Re: Urgent Action Required For
> > > > Consignment
> > > > > 144111665
> > > > >
> > > > > Thank you for the positive update.
> > > > >
> > > > > I will let the customer know it's on it's way.
> > > > >
> > > > > Kind Regards,
> > > > > Harriet
> > > > >
> > > > > Express Music
> > > > > 196 - 204 Binley Road
> > > > > Coventry
> > > > > CV3 1HG
> > > > >
> > > > > On 02/12/2020 13:50, TNT UK Customer Care wrote:
> > > > > > Good Afternoon Harrioet
> > > > > >
> > > > > > Yes the goods are in the USA
> > > > > > I will inform Fedex that the goods are the missing guitar
> > > > > > I will request that it is sent to the receiver
> > > > > > I will update you once I know the goods have been
> delivered
> > > > > >
> > > > > > ?M?any Thanks
> > > > > >
> > > > > > Karen Middlemiss
> > > > > > Customer Service Representative
> > > > > > FedEx Services
> > > > > > +44 (0)800 100 600 TEL
> > > > > > fedex.com/en.gb [1] [1] [1] [1] [1]
> > > > > >
> > > > > > --------------- Original Message ---------------
> > > > > > From: Express Music [coventry@expressmusic.co.uk]
> > > > > > Sent: 02/12/2020 13:26
> > > > > > To: customerservice.gb@tnt.com
> > > > > > Subject: [EXTERNAL] RE: [EXTERNAL] RE: [EXTERNAL] RE:
> > > [EXTERNAL]
> > > > > RE:
> > > > > > [EXTERNAL] Re: Urgent Action Required For Consignment
> > > 144111665
> > > > > >
> > > > > > Hi Karen,
> > > > > >
> > > > > > Yes, that is the missing guitar.
> > > > > >
> > > > > > I take it this is good news?
> > > > > >
> > > > > > Kind Regards,
> > > > > > Harriet
> > > > > >
> > > > > > Express Music
> > > > > > 196 - 204 Binley Road
> > > > > > Coventry
> > > > > > CV3 1HG
> > > > > >
> > > > > > On 02/12/2020 13:16, TNT UK Customer Care wrote:
> > > > > > > Good Afternoon Harriet
> > > > > > >
> > > > > > > I have attached two photos for you to look at
> > > > > > > Please confirm if it is the missing guitar
> > > > > > >
> > > > > > > ?M?any Thanks
> > > > > > >
> > > > > > > Karen Middlemiss
> > > > > > > Customer Service Representative
> > > > > > > FedEx Services
> > > > > > > +44 (0)800 100 600 TEL
> > > > > > > fedex.com/en.gb [1] [1] [1] [1] [1] [1]
> > > > > > >
> > > > > > > --------------- Original Message ---------------
> > > > > > > From: Express Music [coventry@expressmusic.co.uk]
> > > > > > > Sent: 01/12/2020 11:04
> > > > > > > To: customerservice.gb@tnt.com
> > > > > > > Subject: [EXTERNAL] RE: [EXTERNAL] RE: [EXTERNAL] RE:
> > > > [EXTERNAL]
> > > > > > Re:
> > > > > > > Urgent Action Required For Consignment 144111665
> > > > > > >
> > > > > > > Hi Karen,
> > > > > > >
> > > > > > > Oh dear that's not good :(
> > > > > > >
> > > > > > > The item that has gone missing is:
> > > > > > >
> > > > > > > Good Description: Electric Guitar in Hardcase
> > > > > > > Make: Gibson
> > > > > > > Model/ Serial number: Gibson SG Standard HP-II 2018
> Blood
> > > > Orange
> > > > > > > Fade.
> > > > > > > We have attached photo's of the guitar. The serial
> number
> > is
> > > > on
> > > > > > the
> > > > > > > back
> > > > > > > of the headstock. It's quite difficult to actually make
> > out
> > > > what
> > > > > > it
> > > > > > > reads but we think the first 5 digits are: 18906
> > > > > > > Colour of goods: Silver case, blood orange guitar
> > > > > > > Weight of parcel: 10kg
> > > > > > > Dimensions of each parcel: 1x Box - 120 x 50 x 20cm
> > > > > > > How are goods packaged: Cardboard outer carton. Our
> > business
> > > > > > details
> > > > > > > were attached to the box as well as shipping labels and
> > > > invoice.
> > > > > > > Colour of outer packaging: Brown
> > > > > > > Logo's on box: Fairly plain box with our business
> details
> > > > > > attached.
> > > > > > >
> > > > > > > Please let me know if you need any further information.
> > > > > > >
> > > > > > > Kind Regards,
> > > > > > > Harriet
> > > > > > >
> > > > > > > Express Music
> > > > > > > 196 - 204 Binley Road
> > > > > > > Coventry
> > > > > > > CV3 1HG
> > > > > > >
> > > > > > > On 30/11/2020 10:03, TNT UK Customer Care wrote:
> > > > > > > > Good morning Harriet
> > > > > > > >
> > > > > > > > I have received an update from Fedex
> > > > > > > > I am sorry they have advised they are unable to locate
> > the
> > > > > goods
> > > > > > > > Can you please provide the following details so I can
> > > begin
> > > > > > > searches
> > > > > > > >
> > > > > > > > Goods description
> > > > > > > > Make
> > > > > > > > Model/Serial number
> > > > > > > > Colour of the goods
> > > > > > > > Weight of each parcel
> > > > > > > > Dimensions of each parcel
> > > > > > > > How are goods packaged
> > > > > > > > Colour of outer packaging
> > > > > > > > Any logos etc on the outer parcel
> > > > > > > >
> > > > > > > > Please provide the details no later than 18.00 on
> > 01.12.20
> > > > > > > >
> > > > > > > > ?M?any Thanks
> > > > > > > >
> > > > > > > > Karen Middlemiss
> > > > > > > > Customer Service Representative
> > > > > > > > FedEx Services
> > > > > > > > +44 (0)800 100 600 TEL
> > > > > > > > fedex.com/en.gb [1] [1] [1] [1] [1] [1] [1]
> > > > > > > >
> > > > > > > > --------------- Original Message ---------------
> > > > > > > > FROM: TNT UK Customer Care
> [customerservice.gb@tnt.com]
> > > > > > > > SENT: 26/11/2020 14:13
> > > > > > > > TO: coventry@expressmusic.co.uk
> > > > > > > > SUBJECT: RE: [EXTERNAL] RE: [EXTERNAL] RE: [EXTERNAL]
> > Re:
> > > > > Urgent
> > > > > > > > Action Required For Consignment 144111665
> > > > > > > >
> > > > > > > > Good Afternoon Harriett
> > > > > > > >
> > > > > > > > Thank you for contacting TNT
> > > > > > > > I am sorry for the late reply but I have just been
> > advised
> > > > > that
> > > > > > > you
> > > > > > > > had been in contact
> > > > > > > > I can see that the goods were released from customs on
> > the
> > > > > > > 22.11.20
> > > > > > > > Goods are then sent to the delivery depot
> > > > > > > > Depending where that is in relation to clearance will
> > > depend
> > > > > how
> > > > > > > > long it will take to arrive
> > > > > > > > I am sorry I am unable to get an update today as the
> USA
> > > is
> > > > on
> > > > > > > > holiday for Thanks Giving
> > > > > > > > I will email them tomorrow for an update
> > > > > > > > Due to the time difference I may not get a response
> > > tomorrow
> > > > > > > > I will email you again by 18.00 on 30.11.20 with an
> > update
> > > > > > > >
> > > > > > > > My apologies for the delay
> > > > > > > >
> > > > > > > > ?M?any Thanks
> > > > > > > >
> > > > > > > > Karen Middlemiss
> > > > > > > > Customer Service Representative
> > > > > > > > FedEx Services
> > > > > > > > +44 (0)800 100 600 TEL
> > > > > > > > fedex.com/en.gb [1] [1] [1] [1] [1] [1] [1]
> > > > > > > >
> > > > > > > > --------------- Original Message ---------------
> > > > > > > > From: Express Music [coventry@expressmusic.co.uk]
> > > > > > > > Sent: 18/11/2020 12:02
> > > > > > > > To: customerservice.gb@tnt.com
> > > > > > > > Subject: [EXTERNAL] RE: [EXTERNAL] RE: [EXTERNAL] Re:
> > > Urgent
> > > > > > > Action
> > > > > > > > Required For Consignment 144111665
> > > > > > > >
> > > > > > > > Now signed and attached :)
> > > > > > > >
> > > > > > > > Kind Regards,
> > > > > > > > Harriet
> > > > > > > >
> > > > > > > > Express Music
> > > > > > > > 196 - 204 Binley Road
> > > > > > > > Coventry
> > > > > > > > CV3 1HG
> > > > > > > >
> > > > > > > > On 18/11/2020 11:50, TNT UK Customer Care wrote:
> > > > > > > > > Good Morning Harriet
> > > > > > > > >
> > > > > > > > > Thank you for the revised invoice
> > > > > > > > > I am sorry I do need it to be signed
> > > > > > > > > Can you please send a signed copy to me
> > > > > > > > >
> > > > > > > > > ?M?any Thanks
> > > > > > > > >
> > > > > > > > > Karen Middlemiss
> > > > > > > > > Customer Service Representative
> > > > > > > > > FedEx Services
> > > > > > > > > +44 (0)800 100 600 TEL
> > > > > > > > > fedex.com/en.gb [1] [1] [1] [1] [1] [1] [1] [1]
> > > > > > > > >
> > > > > > > > > --------------- Original Message ---------------
> > > > > > > > > From: Express Music [coventry@expressmusic.co.uk]
> > > > > > > > > Sent: 18/11/2020 11:42
> > > > > > > > > To: customerservice.gb@tnt.com
> > > > > > > > > Subject: [EXTERNAL] RE: [EXTERNAL] Re: Urgent Action
> > > > > Required
> > > > > > > For
> > > > > > > > > Consignment 144111665
> > > > > > > > >
> > > > > > > > > Please see the attachment Karen, Thank you for your
> > > help.
> > > > > > > > >
> > > > > > > > > Kind Regards,
> > > > > > > > > Harriet
> > > > > > > > >
> > > > > > > > > Express Music
> > > > > > > > > 196 - 204 Binley Road
> > > > > > > > > Coventry
> > > > > > > > > CV3 1HG
> > > > > > > > >
> > > > > > > > > On 18/11/2020 11:39, TNT UK Customer Care wrote:
> > > > > > > > > > Good Morning Harriet
> > > > > > > > > >
> > > > > > > > > > I am sorry I have not received the revised invoice
> > > > > > > > > > Can you please send the amended invoice to me by
> > 18.00
> > > > on
> > > > > > > > 20.11.20
> > > > > > > > > >
> > > > > > > > > > ?M?any Thanks
> > > > > > > > > >
> > > > > > > > > > Karen Middlemiss
> > > > > > > > > > Customer Service Representative
> > > > > > > > > > FedEx Services
> > > > > > > > > > +44 (0)800 100 600 TEL
> > > > > > > > > > fedex.com/en.gb [1] [1] [1] [1] [1] [1] [1] [1]
> [1]
> > > > > > > > > >
> > > > > > > > > > --------------- Original Message ---------------
> > > > > > > > > > From: Express Music [coventry@expressmusic.co.uk]
> > > > > > > > > > Sent: 18/11/2020 11:01
> > > > > > > > > > To: customerservice.gb@tnt.com
> > > > > > > > > > Subject: [EXTERNAL] Re: Urgent Action Required For
> > > > > > Consignment
> > > > > > > > > > 144111665
> > > > > > > > > >
> > > > > > > > > > Thanks for your message. Hopefully this has now be
> > > > > > completed.
> > > > > > > > > Please
> > > > > > > > > > confirm you have got the updated commercial
> invoice
> > > for
> > > > > this
> > > > > > > > > > shipment.
> > > > > > > > > >
> > > > > > > > > > Kind Regards,
> > > > > > > > > > Harriet
> > > > > > > > > >
> > > > > > > > > > Express Music
> > > > > > > > > > 196 - 204 Binley Road
> > > > > > > > > > Coventry
> > > > > > > > > > CV3 1HG
> > > > > > > > > >
> > > > > > > > > > On 18/11/2020 09:49, TNT UK Customer Care wrote:
> > > > > > > > > > > Good Morning
> > > > > > > > > > >
> > > > > > > > > > > Shipment Number
> > > > > > > > > > >
> > > > > > > > > > > : 144111665
> > > > > > > > > > >
> > > > > > > > > > > Customer Reference
> > > > > > > > > > >
> > > > > > > > > > > :
> > > > > > > > > > >
> > > > > > > > > > > Collection Date
> > > > > > > > > > >
> > > > > > > > > > > : 17/11/2020 16:00
> > > > > > > > > > >
> > > > > > > > > > > Collection Address
> > > > > > > > > > >
> > > > > > > > > > > :
> > > > > > > > > > >
> > > > > > > > > > > Receiver Details
> > > > > > > > > > >
> > > > > > > > > > > : 9591 BAYPOINT WAY,
> > > > > > > > > > >
> > > > > > > > > > > 95624
> > > > > > > > > > >
> > > > > > > > > > > Town
> > > > > > > > > > >
> > > > > > > > > > > : ELK GROVE
> > > > > > > > > > >
> > > > > > > > > > > Country
> > > > > > > > > > >
> > > > > > > > > > > : US
> > > > > > > > > > >
> > > > > > > > > > > Please accept my apologies, but due to importing
> > > > > > regulations
> > > > > > > > to
> > > > > > > > > > USA,
> > > > > > > > > > > the above shipment has been held due to missing
> > > > > > information
> > > > > > > on
> > > > > > > > > the
> > > > > > > > > > > commercial invoice.
> > > > > > > > > > >
> > > > > > > > > > > Please provide a revised commercial invoice
> > > including
> > > > > the
> > > > > > > > > > additional
> > > > > > > > > > > information below:
> > > > > > > > > > >
> > > > > > > > > > > Tariff code
> > > > > > > > > > > Full goods description
> > > > > > > > > > > What goods are made of- if metal please specify
> > what
> > > > > type
> > > > > > > > > > >
> > > > > > > > > > > Please can you also ensure that the invoice also
> > > > > includes
> > > > > > > all
> > > > > > > > > > > information listed below:
> > > > > > > > > > >
> > > > > > > > > > > · Complete Sender/Receiver name address &
> contact
> > > > > details
> > > > > > > > > > (telephone
> > > > > > > > > > > number or email address)
> > > > > > > > > > >
> > > > > > > > > > > · Sender VAT number (if not registered, update
> the
> > > > > invoice
> > > > > > > > > stating
> > > > > > > > > > > "Not VAT registered")
> > > > > > > > > > >
> > > > > > > > > > > · Receiver Tax ID OR receiver's social security
> > > number
> > > > > (if
> > > > > > > > > > receiver
> > > > > > > > > > > is private individual) if goods valued over
> $2500
> > > > > > > > > > >
> > > > > > > > > > > · Detailed goods description
> > > > > > > > > > >
> > > > > > > > > > > · Customs Tariff Codes for each listed item
> > > > > > > > > > >
> > > > > > > > > > > · Details of what the goods are made of
> (material
> > > > etc.)
> > > > > > > > > > >
> > > > > > > > > > > · What the goods are used for
> > > > > > > > > > >
> > > > > > > > > > > · Quantities per item and goods value (Inc
> > currency)
> > > > > > > > > > >
> > > > > > > > > > > · Country of origin for all listed items
> > > > > > > > > > >
> > > > > > > > > > > · Weight of shipment
> > > > > > > > > > >
> > > > > > > > > > > · Reason for shipping
> > > > > > > > > > >
> > > > > > > > > > > · Signature and date
> > > > > > > > > > >
> > > > > > > > > > > · If samples, please state "Marked not for
> resale"
> > > on
> > > > > the
> > > > > > > > > invoice
> > > > > > > > > > >
> > > > > > > > > > > Shipping to America should be easy and hassle
> free
> > > but
> > > > > in
> > > > > > > > order
> > > > > > > > > to
> > > > > > > > > > > meet customs requirements you need to be aware
> of
> > > > > certain
> > > > > > > > > > regulations
> > > > > > > > > > > that apply to specific products. Delays at
> customs
> > > are
> > > > > > often
> > > > > > > > due
> > > > > > > > > > to
> > > > > > > > > > > missing documents or incomplete information so
> it
> > is
> > > > > > > important
> > > > > > > > > > that
> > > > > > > > > > > you are aware of any additional requirements. To
> > > help
> > > > > you
> > > > > > > get
> > > > > > > > it
> > > > > > > > > > > right
> > > > > > > > > > > first time we have put together guidance on the
> > > > > > requirements
> > > > > > > > for
> > > > > > > > > > > different products, helping you avoid delays at
> > > > customs
> > > > > > and
> > > > > > > > get
> > > > > > > > > > your
> > > > > > > > > > > shipments to where they need to be.
> > > > > > > > > > >
> > > > > > > > > > > To find out more please visit tnt.com/shiptousa
> [2]
> > [2] [2]
> > > [2]
> > > > [2] [2]
> > > > > [2]
> > > > > > [2] [2]
> > > > > > > [1].
> > > > > > > > > > >
> > > > > > > > > > > Please note: "Although we make every effort to
> > hold
> > > > the
> > > > > > > > > > consignment
> > > > > > > > > > > until this is resolved, there is potential for
> the
> > > > > freight
> > > > > > > to
> > > > > > > > be
> > > > > > > > > > > returned after 24 hours".
> > > > > > > > > > >
> > > > > > > > > > > I will contact you again by 18.00 on 20.11.20 if
> I
> > > > have
> > > > > > not
> > > > > > > > > > received
> > > > > > > > > > > a response from you.
> > > > > > > > > > >
> > > > > > > > > > > Kind regards
> > > > > > > > > > > Karen Middlemiss
> > > > > > > > > > >
> > > > > > > > > > > If responding to this email, please reply with
> > > > history.
> > > > > > > > > > >
> > > > > > > > > > > FedEx's standard terms and conditions apply to
> the
> > > > > > > performance
> > > > > > > > > of
> > > > > > > > > > all
> > > > > > > > > > > services by FedEx. Transit times are subject to
> > the
> > > > > > location
> > > > > > > > of
> > > > > > > > > > > collection and delivery, the weight of the
> > > > consignment,
> > > > > > the
> > > > > > > > > > customs
> > > > > > > > > > > value of the shipment and the customs clearance
> > > > > procedure.
> > > > > > > > > > >
> > > > > > > > > > > For more information on FedEx's prices, time
> > > sensitive
> > > > > > > > services
> > > > > > > > > > and
> > > > > > > > > > > other requests you can access our website or
> call
> > > your
> > > > > > local
> > > > > > > > > FedEx
> > > > > > > > > > > Customer Service Representative.
> > > > > > > > > > >
> > > > > > > > > > > Neither the sender of the e-mail, nor FedEx
> shall
> > be
> > > > > > liable
> > > > > > > to
> > > > > > > > > any
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> > > > damages,
> > > > > > > > > > including,
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> > of
> > > > > > business
> > > > > > > > or
> > > > > > > > > > loss
> > > > > > > > > > > of information, data or software or otherwise.
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> > > > > > > > > > > FedEx UK Limited is a limited company registered
> > in
> > > > > > England
> > > > > > > > and
> > > > > > > > > > Wales
> > > > > > > > > > > with registered number 1628530 and VAT
> registered
> > > > number
> > > > > > GB
> > > > > > > > 354
> > > > > > > > > > 7150
> > > > > > > > > > > 57. Our registered office is at PO Box 99,
> > Stubbins
> > > > Vale
> > > > > > > Road,
> > > > > > > > > > > Ramsbottom, Bury BL8 9BF.
> > > > > > > > > > >
> > > > > > > > > > > ref:_00D24KXww._500083ssjJb:ref
> > > > > > > > > > >
> > > > > > > > > > > ?M?any Thanks
> > > > > > > > > > >
> > > > > > > > > > > Karen Middlemiss
> > > > > > > > > > > Customer Service Representative
> > > > > > > > > > > FedEx Services
> > > > > > > > > > > +44 (0)800 100 600 TEL
> > > > > > > > > > > fedex.com/en.gb [1] [1] [1] [1] [1] [1] [1] [1]
> [1]
> > [2]
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> > >
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> >
> >
>
> ---------------------------------------------------------------------------------------------------------------
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> ------------------------------------------------------------------------------
> > > > > > > > > >
> > > > > > > > > >
> > > > > > > > > >
> > > > > > > > > > Links:
> > > > > > > > > > ------
> > > > > > > > > > [1] https://tnt.com/shiptousa [2] [2] [2] [2] [2]
> [2]
> > [2] [2]
> > > [2]
> > > > > > > > > > [2] https://fedex.com/en.gb [1] [1] [1] [1] [1]
> [1] [1]
> > [1]
> > > [1]
> > > > > > > > >
> > > > > > > > >
> > > > > > > > >
> > > > > > > > > Links:
> > > > > > > > > ------
> > > > > > > > > [1] https://fedex.com/en.gb [1] [1] [1] [1] [1] [1]
> [1]
> > [1]
> > > > > > > > > [2] https://tnt.com/shiptousa [2] [2] [2] [2] [2]
> [2] [2]
> > [2]
> > > > > > > >
> > > > > > > >
> > > > > > > >
> > > > > > > > Links:
> > > > > > > > ------
> > > > > > > > [1] https://fedex.com/en.gb [1] [1] [1] [1] [1] [1]
> [1]
> > > > > > > > [2] https://tnt.com/shiptousa [2] [2] [2] [2] [2] [2]
> [2]
> > > > > > >
> > > > > > >
> > > > > > >
> > > > > > > Links:
> > > > > > > ------
> > > > > > > [1] https://fedex.com/en.gb [1] [1] [1] [1] [1] [1]
> > > > > > > [2] https://tnt.com/shiptousa [2] [2] [2] [2] [2] [2]
> > > > > >
> > > > > >
> > > > > >
> > > > > > Links:
> > > > > > ------
> > > > > > [1] https://fedex.com/en.gb [1] [1] [1] [1] [1]
> > > > > > [2] https://tnt.com/shiptousa [2] [2] [2] [2] [2]
> > > > >
> > > > >
> > > > >
> > > > > Links:
> > > > > ------
> > > > > [1] https://fedex.com/en.gb [1] [1] [1] [1]
> > > > > [2] https://tnt.com/shiptousa [2] [2] [2] [2]
> > > >
> > > >
> > > >
> > > > Links:
> > > > ------
> > > > [1] https://fedex.com/en.gb [1] [1] [1]
> > > > [2] https://tnt.com/shiptousa [2] [2] [2]
> > >
> > >
> > >
> > > Links:
> > > ------
> > > [1] https://fedex.com/en.gb [1] [1]
> > > [2] https://tnt.com/shiptousa [2] [2]
> >
> >
> >
> > Links:
> > ------
> > [1] https://fedex.com/en.gb [1]
> > [2] https://tnt.com/shiptousa [2]
>
>
>
> Links:
> ------
> [1] https://fedex.com/en.gb
> [2] https://tnt.com/shiptousa