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Date: Thu, 25 Mar 2021 13:16:12 +0000
From: Express Music <coventry@expressmusic.co.uk>
To: Support <gbiservice@fender.com>
Subject: Re: [Fender Musical Instruments] Re: Faulty Guitars
In-Reply-To: <KZVXRG8EOQ_605c67b2af4bd_6cc4c5c06388e4_sprut@zendesk.com>
References: <KZVXRG8EOQ@zendesk.com>
 <c915aa9e50aaad33757106c3b8cbeaf8@expressmusic.co.uk>
 <KZVXRG8EOQ_605c67b2af4bd_6cc4c5c06388e4_sprut@zendesk.com>
Message-ID: <f35ceaade30f65f77ae9ea59eb585bc6@expressmusic.co.uk>
X-Sender: coventry@expressmusic.co.uk
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Hi Richard,

Thanks for getting back to us.

US210014859 - Could we send it back and get a repair or replacement 
bridge as soon as possible please.
MX21015021 - We'd keep it for 20% off (it needs a lot of tlc and new 
strings!), if not we would need a replacement

Look forward to hearing from you.

Kind Regards,
Harriet

Express Music
196 - 204 Binley Road
Coventry
CV3 1HG

On 25/03/2021 10:36, Richard (Support) wrote:
> ##- Please type your reply above this line -##
>
>  RICHARD (Fender Musical Instruments)
>
>  Mar 25, 2021, 10:36 GMT
> Hi Harriet, 
>
> I'm very sorry to see this!
>
> US210014859 - We can either look at a discount, return/ credit, book
> this in to get rid of the paint or a replacement. Sadly, we are
> currently looking at a 90 wait time on a replacement. 
>
> MX21015021 - We can either look at a discount, return/ credit or
> replacement. Sadly, we are currently looking at a 90 day wait time on
> a replacement. 
>
> Please let me know your thoughts. 
>
> Best wishes, 
>
> Richard - Customer Service Advisor
>
>  COVENTRY
>
>  Mar 24, 2021, 15:36 GMT
> Hey Fender,
>
>  Rather annoyingly, yet again we have had a delivery today and 2/3
>  guitars have faults. This is beyond frustrating when we have already
>  waited so long for them to arrive.
>
>  Please see attached pics and details below:
>
>  AM PRO II TELE RW MYST SFG - Paint on bridge
>  Serial Number: US210014859
>
>  VINTERA 60S JAZMSTR PF MHC OLW - Mark/Scrape to paintwork on body
>  Serial Number: MX21015021
>
>  What are our options?
>
>  Look forward to hearing from you,
>
>  Kind Regards,
>  Harriet
>
>  Express Music
>  196 - 204 Binley Road
>  Coventry
>  CV3 1HG
>
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> Your request (361386) has been updated. To add additional comments,
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