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Date: Tue, 03 Nov 2020 15:59:16 +0000
From: Express Music <coventry@expressmusic.co.uk>
To: john crook <johncrook@outlook.com>
Subject: Re: Express Music Enquiry - 3988
Message-ID: <4b7f991489d17f3bfbb421f1ed46b3c1@expressmusic.co.uk>
X-Sender: coventry@expressmusic.co.uk
User-Agent: Roundcube Webmail/0.8.1
Hi John,
All our used guitars come with a 3-month warranty. Hopefully, you can
get the problem resolved quickly.
Kind Regards,
Harriet
Express Music
196 - 204 Binley Road
Coventry
CV3 1HG
On 03/11/2020 15:52, john crook wrote:
> Hi
>
> I'm enquiring as to of there is any sort of warranty offered with
> your preowned guitars?
>
> The schecter i bought has developed some issues with the locking
> nuts, just wondering if there is a warranty period would it covered?
> Its fine if not.
> -------------------------
>
> FROM: john crook <johncrook@outlook.com>
> SENT: Tuesday, March 24, 2020 12:09:02 PM
> TO: Express Music <coventry@expressmusic.co.uk>
> SUBJECT: Re: Express Music Enquiry - 3988
>
> Thanks harriet I will let you know
>
> Get Outlook for Android [1]
>
> -------------------------
>
> FROM: Express Music <coventry@expressmusic.co.uk>
> SENT: Tuesday, March 24, 2020 12:01:35 PM
> TO: johncrook@outlook.com <johncrook@outlook.com>
> SUBJECT: Re: Express Music Enquiry - 3988
>
> Morning John,
>
> Yes we have processed the refund.
>
> Transaction Summary
> Successfully authorised transaction.
> Customer name Mr John Julian
> Customer email johncrook@outlook.com
> Completed 16/03/2020 15:53:33.593
> Amount(Inc. Surcharge) 34.90 - GBP
> Surcharge 0.00 - GBP
> Description My Sage Pay REFUND Payment Request by Phil
> Sage Pay unique ID B5717D24-2DF6-F07B-52A4-8711C229B6BD
>
> Let us know if it still hasn't appeared in the next couple of days.
>
> Kind Regards,
> Harriet
>
> Express Music
> 196 - 204 Binley Road
> Coventry
> CV3 1HG
>
> On 24/03/2020 07:33, john crook wrote:
> > Hi
> >
> > I know things are s bit crazy atm but I was just wanting to check
> > that the 10% refund has been issued? It doesnt seem to have
> reached
> > my
> > account yet.
> >
> > Get Outlook for Android [1]
> >
> > -------------------------
> >
> > FROM: Express Music <coventry@expressmusic.co.uk>
> > SENT: Monday, March 16, 2020 3:52:22 PM
> > TO: johncrook@outlook.com <johncrook@outlook.com>
> > SUBJECT: Re: Express Music Enquiry - 3988
> >
> > Hi John,
> >
> > That's great we will get it issued for you today, and again I
> > apologize
> > for any inconvenience caused.
> >
> > ---
> > Regards
> >
> > Express Music
> > 196 - 204 Binley Road
> > Coventry
> > CV3 1HG
> >
> > On 16/03/2020 15:41, john crook wrote:
> > > That's fine. I'll take 10% that's perfectly reasonable. Thank
> you.
> > >
> > > Get Outlook for Android [1]
> > >
> > > -------------------------
> > >
> > > FROM: Express Music <coventry@expressmusic.co.uk>
> > > SENT: Monday, March 16, 2020 2:04:08 PM
> > > TO: johncrook@outlook.com <johncrook@outlook.com>
> > > SUBJECT: Re: Express Music Enquiry - 3988
> > >
> > > Hi John,
> > >
> > > We have been in contact with TNT and they have informed us that
> > they
> > > will not accept a claim in this case "the consignment was
> accepted
> > > as
> > > received complete and in good condition on delivery. When your
> > > customer
> > > signed for the goods, there was no indication that the outer
> > carton
> > > showed any signs of damage. Accordingly, if the items had been
> > > dropped
> > > or mishandled, I would expect there to be some form of evidence
> of
> > > damage to the outer carton. The proof of delivery has been
> signed
> > > for in
> > > good condition and no indication that any external damage was
> > > evident."
> > >
> > > As this is the case, the best we can do is offer you a %10
> refund
> > of
> > > the value of the goods as a gesture of goodwill from ourselves.
> > > Either
> > > that or we will have the guitar back and issue you a refund.
> > >
> > > ---
> > > Regards
> > >
> > > Express Music
> > > 196 - 204 Binley Road
> > > Coventry
> > > CV3 1HG
> > >
> > > On 14/03/2020 20:55, john crook wrote:
> > > > Get Outlook for Android [1]
> > > >
> > > > -------------------------
> > > >
> > > > FROM: Express Music <coventry@expressmusic.co.uk>
> > > > SENT: Saturday, March 14, 2020 11:13:33 AM
> > > > TO: johncrook@outlook.com <johncrook@outlook.com>
> > > > SUBJECT: Re: Express Music Enquiry - 3988
> > > >
> > > > Ok, Thank you for sending this
> > > >
> > > > Is it possible to send us a picture of the box in full please
> as
> > > we
> > > > will need to make a claim for this as it looks like this was
> > done
> > > in
> > > > transit.
> > > > Those dents were not on the guitar when we shipped it as we
> > would
> > > > have
> > > > noticed it whilst packing it up.
> > > >
> > > > Does the hole in the box line up with the damage on the
> guitar?
> > > > ---
> > > > Regards
> > > >
> > > > Express Music
> > > > 196 - 204 Binley Road
> > > > Coventry
> > > > CV3 1HG
> > > >
> > > > On 14/03/2020 08:31, john crook wrote:
> > > > > Hi
> > > > >
> > > > > Thanks for getting back to me so quickly
> > > > >
> > > > > Yes, now you mention it the box has a big nasty hole in it
> > like
> > > > > something has punched through it. That may well of caused
> the
> > > > damage.
> > > > >
> > > > > Such a shame that they've damaged such a nice guitar.
> > > > >
> > > > > I've attached the pics as requested.
> > > > >
> > > > > Kind regards
> > > > >
> > > > > John
> > > > >
> > > > > Get Outlook for Android [1]
> > > > >
> > > > > -------------------------
> > > > >
> > > > > FROM: Express Music <coventry@expressmusic.co.uk>
> > > > > SENT: Friday, March 13, 2020 9:58:12 AM
> > > > > TO: johncrook@outlook.com <johncrook@outlook.com>
> > > > > SUBJECT: Re: Express Music Enquiry - 3988
> > > > >
> > > > > Hi,
> > > > >
> > > > > That's unfortunate I'm sorry to hear that, I assume that it
> > has
> > > > take
> > > > > some damage during shipping. Can you send me over some
> images
> > of
> > > > the
> > > > > damage and the packaging and we can see what we can do for
> > you.
> > > > >
> > > > > ---
> > > > > Regards
> > > > >
> > > > > Express Music
> > > > > 196 - 204 Binley Road
> > > > > Coventry
> > > > > CV3 1HG
> > > > >
> > > > > On 13/03/2020 04:44, Spacemanager1@outlo wrote:
> > > > > > Name: john julian
> > > > > >
> > > > > > Address: 9
> > > > > > Milton terrace
> > > > > >
> > > > > > Postcode: LS5 3JA
> > > > > >
> > > > > > Telephone: 07749663792
> > > > > >
> > > > > > Email: Spacemanager1@outlo
> > > > > >
> > > > > > Enquiry: Hello
> > > > > >
> > > > > > The schecter damien I bought from ypu a couple days ago
> has
> > > > > arrived
> > > > > > with significant damage not detailed in the website
> > > description.
> > > > > >
> > > > > > I'm happy to keep the guitar but I think I should be
> offered
> > a
> > > > > > partial refund as the damage significantly effects the
> value
> > > of
> > > > > the
> > > > > > guitar.
> > > > > >
> > > > > > There is a nasty chip on the side of the body. And a nasty
> > > dent
> > > > on
> > > > > > the back.
> > > > >
> > > > >
> > > > >
> > > > > Links:
> > > > > ------
> > > > > [1] https://aka.ms/ghei36 [1] [1] [1] [1]
> > > >
> > > >
> > > >
> > > > Links:
> > > > ------
> > > > [1] https://aka.ms/ghei36 [1] [1] [1]
> > >
> > >
> > >
> > > Links:
> > > ------
> > > [1] https://aka.ms/ghei36 [1] [1]
> >
> >
> >
> > Links:
> > ------
> > [1] https://aka.ms/ghei36 [1]
>
>
>
> Links:
> ------
> [1] https://aka.ms/ghei36